Part Time Account Coordinator

Motorlease

Job Title: Part-Time Account Coordinator

Reports to: Customer Experience Manager

Department/Team: Customer Experience

 

Job Purpose

Motorlease is a fleet management company with a culture built on family values & a bold vision for the future.

With over 75 years in business, we are a pioneer in the fleet leasing & fleet management industry with a customer centric focus.

Motorlease offers a simple, high touch & high-value service that is individualized for our customers.

We are committed to being a part of improving our customers' productivity & success.

This opportunity will focus primarily on providing support to Account Managers & customers.

The Motorlease Account Coordinator will work to provide the highest level of customer service, keeping our Brand Promise and the Motorlease Experience front and center in every internal & customer interaction. 

Job Responsibilities


* Vehicle Builds, Quotes, Selectors, Presentations & Vehicle Orders
+ Create vehicle builds to meet customer requirements & Motorlease guidelines
+ Create quotes for selected vehicles to meet customer requirements
+ Create & maintain customer selector lists with input provided by Account Managers
+ Create & send vehicle order requests to drivers & fleet contacts when needed
+ Provide quality control for quotes as needed
+ Create customer presentations for custom vehicle requests & annual reviews


* Customer Support
+ Triage incoming inquiries from customers & drivers
+ Monitor the onboarding of new clients & coordinate involvement of all teams
+ Provide timely response to customer, driver, & intra-company issues & requests
+ Engage appropriate resources to provide timely response to customer & driver inquiries
+ Create and provide vehicle/fleet information &/or reporting, etc.

to fulfill customer requests


* Support Tools, etc.
+ Fully document customer interactions using Salesforce as required
+ Use all approved tools available to perform related job functions
+ Interact with members of other teams & Motorlease personnel as needed/appropriate


* Perform all other duties as assigned

What You'll Bring


* Bachelor's degree preferred


* Display high level of customer service skills


* Detail oriented


* Strong communication skills


* Exceptional time management, planning & organizational skills


* Management of multiple tasks while maintaining a high quality of work


* Ability to demonstrate ownership & responsibility


* Ability to effectively interact at all levels of the organization as well as with external customers


* Capable of working within a team in a fast-paced environment


* Strong computer skills including Microsoft Office Suite & CRM/Salesforce experience preferred

What Motorlease Offers


* Salary: $23 per hour


* On-site, part-time, 5 days, 20...