Desktop Support Technician I (Hybrid - Phoenix, AZ)

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Desktop Support Technician I - SOX Access Requests role assists with reviewing, processing and managing customer access requests for Cable One applications.

What you will do to contribute to the company's success

Set forth below is a list of the essential duties and responsibilities (or "essential functions") of this position.


* Responds and supports Sarbanes-Oxley (SOX) access requests from internal customers


* Maintains access management systems of company in-scope applications which included granting/modifying/disabling access of these applications.


* Actively tracks, monitors, and routes user requests and questions through the Remedy ticketing system, responding to tasks and requests in a timely manner.


* Creates and maintains documentation regarding standard operating procedures (SOPs) and best practices.


* Processes onboarding/offboarding requests


* Provides evidence for audit requests


* Performs other Desktop and User support tasks as needed.

Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

Whenever practicable and, in accordance with legal guidelines, reasonable accommodation(s) will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

Qualifications


* Active Directory experience


* Strong customer services skills.


* Ability to work independently as well as within a team.


* Strong attention-to-detail and organizational skills as all the work from this team is audited and any mistakes could be significant.


* Self-motivated


* Proficient computer skills in Windows Client OS.


* Familiarity/experience with SOX, PWC, audit, compliance preferred with an interest in a hybrid IT/Audit role.


* Process improvement experience (agile, scrum, LEAN, ITIL, green belt, etc)


* Powershell knowledge preferred.

Core Competencies


* Committed: Values each and every customer, while working hard to keep their business and support our communities.


* Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.


* Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.


* Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits ...