Representative, Customer Service

What You Will Do


* 1.New order review


* 2.Customer Web portal information share and maintain.


* 3.The third-party customer master data maintain.


* 4.Daily demand analysis & delivery schedule confirmation.


* 5.Arrange shipment according to inventory, customer requested date and shipping mode.

Shipment tracing.

Assist to manage returnable package with warehouse & customer.


* 6.Reply customers inquires timely and no complain from customer.


* 7.NPI order management & Shipment arrangement.


* 8.New business mode WI set-up for handling end customer


* 9.Cooperate with customer audit and training requirements.


* 10.Work with PM & cross function about the readiness of the new project.

Relevant testing in R3Q for the new business mode


* 11.Follow up RMA/RGA, closely work with QA, WH, customs & Planner about RGA following up.


* 12.Payment supporting.

Who You Are (Basic Qualifications)


* 1.Bachelor's degree


* 2.At least 3 years similar working experience


* 3.Fluent oral English, good listening, reading and writing skills


* 4.ERP application; Good excel application skills and data analysis skills


* 5.Good communication skills


* 6.Sense of urgency; accountability; strong learning ability, strong ability to work under pressure, careful ,patient and proactive & positive

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications.

The thousands of innovators who work for Molex have made us a global electronics leader.

Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better.

Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.