Analyst, Experience Surveys and Analytics (Remote)

This is a Remote position.

At Fresenius Medical Care, the well-being of our patients is our top priority.

Patient experience and employee engagement are closely intertwined.

While healthcare organizations that improve either patient experience or employee engagement see improvements in how patients rate their care, healthcare organizations that enhance both factors see compounding effects.

The Experience Team at Fresenius Medical Care is focused on measuring and analyzing the experiences of both our patients and our employees, and developing and implementing the programs and processes that will enhance patient care and employee engagement.

Our Experience Team is a part of our broader Global People Analytics Team within Human Resources, a strategic organizational design decision that was made to align our people-centric strategies and initiatives.

We are currently in the process of building out our Global People Analytics and Experience Team – which makes it an exciting time to join the organization.

The Analyst, Experience Surveys and Analytics will execute work in the employee and patient care experience space.

This individual will have a background in I/O Psychology or related field and be skilled in psychological theory, scientific research methods, survey design, advanced statistical analysis, and data visualization.

The Analyst, Experience Surveys and Analytics will leverage these skills to design measurement tools to collect employee and patient experience data, analyze the data to identify actionable insights, and develop and communicate critical business stories to stakeholders via data visualization.

Ultimately, this work supports programs that will drive measurable changes in attitudes and behaviors of employees and patients and improve the experience of both groups.

Please note that experience in healthcare is not required for this role.

Responsibilities


* Consult with stakeholders to understand business challenges involving our patients and employees and determine what data is needed to further explore and identify the root causes of those challenges (note that this is not always self-report survey data)


* Support the execution of employee and patient experience work globally


* Design tools such as surveys, focus groups or interviews, observational checklists, etc.

to reliably measure attitudes, perceptions, behaviors, or other constructs related to employee and patient experience


* Serve as a Qualtrics subject matter expert.

Examples include configuring surveys, building distribution lists, managing user access, building results dashboards, training HRBPs and business leaders to access/leverage dashboards, troubleshooting survey/dashboard/data integration issues, leveraging knowledge of directories, embedded data, ticketing systems to inform survey design/deployment methodology, support data feed integrations, etc.


* Manage and ensure the quality/accuracy of datasets by cleaning, joining, updating, re...