Community Home Lending Advisor - Bilingual (English/Spanish)

You have a passion for enabling the dream of homeownership and use your knowledge to build deep relationships within the community.

As a Community Home Lending Advisor, you have an opportunity to deliver strong production results and support customers, with a particular focus on customers in low-and-moderate income and minority communities, in achieving their dream of homeownership.

You will rely on your excellent interpersonal skills and dedication to provide exceptional customer service allowing you to build long-term relationships with customers inside the branch, outside the branch, and within the community.

You will serve as the primary point of contact throughout the originations process, focusing on the relationship, not just the sale.

Summary

You will take a lead role in creating an outstanding customer experience for home buyers.

You won't be alone: your colleagues will provide you support as you partner with other specialists such as Affordable Lending Relationship Managers, Community Relationship Bankers, and Community Relationship Managers, ensuring customers have access to experts who can help them with specialized financial needs.

You will support current clients and continually acquire new clients by actively seeking referrals inside and outside the branch and through external sources like realtors, nonprofits, consumer groups, housing agencies, and others.

Job responsibilities


* You will provide expert customer service by maintaining contact with existing mortgage customers, following up regularly throughout the process, exploring opportunities and future needs, verifying value and satisfaction, asking for referrals, and solidifying the customer relationship with Chase.


* As the single point of contact through the process, you will be adept at listening to and addressing customer concerns and reservations, explaining financial terms and requirements, coordinating with partners and stakeholders, troubleshooting and tackling obstacles, and tracking progress from application through closing.


* You will be knowledgeable about Chase products, their advantages, and characteristics, as well as local housing assistance programs and grants to assist customers in qualifying for down payment and closing cost assistance.


* You will produce high quality loans by gathering all the information required while ensuring compliance with current lending guidelines and Chase policies to manage risks and customer expectations.


* You will establish trust, loyalty, and satisfaction by partnering with customers to identify and recommend the best product solution for each customer through your understanding of customer's needs and interests, working together to solve problems.


* You will identify the best product solution for each customer by asking the customer questions about needs and interests while following up on statuses to ensure deadlines are met and issues are escalated when needed.


* You will continue to...