Customer Service Representative

Your Job

Georgia-Pacific is seeking a Customer Service Representative to support our West Monroe, LA box plant.

This position acts as a primary liaison between our sales team, internal departments, and customers.

The Customer Service Representative creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.

This position reports to the Customer Service Manager.

Location: This is an onsite role based at our West Monroe, LA plant.

Schedule: Our CSRs operate on a 7am-4pm schedule Monday-Friday, with flexibility as needed based on customer demand.

Our Team

Our customer service team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.

We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.

We work hand and hand with sales, design, production, shipping, and our warehouse as one team.

What You Will Do


* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied


* Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data


* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements


* Coordinate shipments of products with the shipping department


* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers


* Manage inventories for effective production review and planning


* Assist with accounts payable/receivable duties as needed


* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis

Who You Are (Basic Qualifications)


* Minimum of 3 years of customer service experience


* Comfortable using all products Microsoft Office products


* Experience with record-keeping management/documentation


* Experience working with cross-functional teams and vendors

What Will Put You Ahead


* Inventory management experience


* Experience in a fast-paced, high-volume environment in a logistics, distribution, industrial, manufacturing, and/or corrugated/packaging industry


* Experience using Kiwi, Kiwi FFF, and/or PCS


* Associates Degree or higher

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Phi...