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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Digital Marketing
Job Sub Function:
Digital Platform Operations
Job Category:
Professional
All Job Posting Locations:
Madrid, Spain
Job Description:
The Customer Engagement Specialist role primarily aims to enhance customer engagement by developing and implementing effective omnichannel customer journeys in collaboration with Country Value Teams (CVTs).
This position is integral to improving the impact of customer engagement campaigns through a well-coordinated omnichannel strategy.
Key Responsibilities:
Omnichannel Strategy Development:
* The specialist is responsible for defining, proposing, and promoting the omnichannel strategy of the company in alignment with overall business objectives and the Digital EMEA Strategy.
* They will work on improving the quality and engagement of customer interactions by focusing on the right content, right channel, and the right customer segmentation.
Collaboration and Planning:
* This role involves partnering with CVTs to create brand and customer engagement strategies, heavily emphasizing the use of both owned and third-party channels to enhance business impact.
* The specialist must think creatively to develop and implement effective digital customer acquisition strategies and collaboration with third-party platforms.
* They will also promote the best practices in digital content and solutions to ensure optimal customer experience.
Digital Execution and Acceleration:
* The Customer Engagement Specialist will develop and maintain customer journeys while collaborating with local and international teams to create digital assets.
* Responsibilities include managing email marketing campaigns, organizing digital events, and overseeing the website for professionals (Johnson & Johnson Medical Cloud), along with coordinating e-detailing usage via platforms like Veeva.
* Additionally, they will coordinate online advertising campaigns with external providers, addressing search marketing, SEO/SEM, and social media strategies.
Analysis and Continuous Improvement:
* The specialist will work closely with the Business Insights and Analytics (BI&A) team to analyze data and translate findings into actionable business insights that can refine digital strategies.
* They will perform assessments of omnichannel metrics to identify improvement opportunities and propose innovative ways to enhance customer experience.
Project ...
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Type: Permanent Location: Madrid, ES-M
Salary / Rate: Not Specified
Posted: 2025-11-28 07:23:58
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
People Leader
All Job Posting Locations:
Bogotá, Distrito Capital, Colombia
Job Description:
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness.
Learn more at https://www.jnj.com/medtech
We are searching for the best talent for our Customer Service Senior Supervisor.
Purpose: The Customer Service - Regional -Sr Supervisor is responsible for responding to customer inquiries and resolving customer complaints.
Also accountable for maintaining a high level of customer satisfaction through timely and correct order processing.
Accountable for planning, organizing, and directing staff in providing timely responses to customer inquiries and resolving customer issues
Key Responsibilities
· People leaders are expected to uphold and model our standards for ethics and leadership and hold their team accountable as well.
· The CS Sr Supervisor will monitor team efficiency and effectiveness based on pre-determined organization performance metrics, meeting business goals.
· Investigates and resolves escalated or complex customer complaints regarding billing, shipping delays and products.
· Ensure training staff to respond to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing.
· Monitors order processing for accuracy.
· Keeping documents up to date as well as ensuring knowledge transfer for CS Specialists.
· Identify opportunities in our processes and systems, propose solutions and influence so that issues are resolved as soon as possible.
· Participate actively in CS business meetings, sharing new ideas/strategies to leverage our service.
· Prepares budget recommendations.
Implements cost controls to ensure budget parameters are not exceeded.
· Partner with Deliver to define action plans based on customer experience and post interaction survey´s results.
· Advises management regarding any customer changing need and recommends process changes to accommodate customer requirements.
· Expected to have a thorough...
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Type: Permanent Location: Bogotá Distrito Capital, CO-DC
Salary / Rate: Not Specified
Posted: 2025-11-28 07:23:30
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
Business Enablement/Support
All Job Posting Locations:
Warsaw, Masovian, Poland
Job Description:
Job Purpose
Customer Service Representative, processing inbound and outbound orders, enquiries, complaints and information through multiple methods of communication.
Ensure adequate preparation to effectively manage the customer relationship and carry out specific responsibilities for internal and external added value programs.
Dimensions
Contribute to the achievement of the departmental service level agreements ensuring excellent service delivery with every interaction and moving to a one contact resolution and complete ownership of the customer experience.
Not only is the Customer Service Representative expected to provide a differentiated service to our external customer but be the representative for the customer internally as well.
Whether this be supporting business improvement initiatives, hosting visits from internal stakeholders or out on field visits to better understand the customer we serve.
Main duties include, but not limited to:
* Processing all telephone, email orders, enquiries, complaints, and general information.
* Processing distributor’s orders.
* Management of order placement process (incl.
EDI and E-Commerce) and backorders information.
* Processing customer returns.
* Management of Credit & Debit Notes.
* Support Customer Master Data management.
* Outbound calls.
* Management of outbound automation campaigns.
* Maintaining Service Level Agreements’ & EMEA Metrics (including Key Performance Indicators associated with role).
* Maintaining product, system & commercial knowledge to manage customer relationships.
* Attendance of face-to-face meetings with customers & other internal partners, hosting Customer Visits to site.
* Support the Commercial & Marketing business improvements initiatives.
* Management of the relationship between Supply Chain and Key Account team.
Key competencies
Education
* Completed secondary school education or master’s degree.
* A basic level of IT proficiency
Essential:
* Fluent Polish and at least intermediate English language knowledge
* Experience of working in a customer service role
* Customer mind-set, able to demonstrate understanding and give examples of putting...
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Type: Permanent Location: Warsaw, PL-MZ
Salary / Rate: Not Specified
Posted: 2025-11-28 07:22:28
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At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
Dein neues Team
Du verstärkst unseren Vertriebsservice in der Region Berlin / Potsdam.
Gemeinsam mit den Kolleg:innen aus dem Verkauf und anderen Vertriebseinheiten verfolgen wir das Ziel, eine langfristige Kundenbindung sicherzustellen und den Verkauf unserer Roche-Systeme aktiv zu unterstützen.
Dabei verantworten wir den technischen und applikativen Kundenservice unter anderem für Analysensysteme und Reagenzien der Molekularen/Gewebediagnostik und IT-Lösungen.
Verantwortlichkeiten | Das erwartet Dich
Als Junior Systembetreuer (m/w/d) bist du das Gesicht von Roche vor Ort.
Du stellst die Verfügbarkeit und Sicherheit unserer Roche-Standardgeräte sicher und trägst so maßgeblich zur Kundenzufriedenheit bei.
Deine Aufgaben erledigst du sowohl im direkten Kundenkontakt als auch in enger Abstimmung mit deinem Team:
* Du führst fachgerechte technische Fehlerdiagnosen durch und reparierst Roche-Standardgeräte – meist vor Ort beim Kunden, teilweise auch unterstützend am Telefon.
Dabei übernimmst du auch die Dokumentation im CRM-System und die Fakturierung.
* Du bist verantwortlich für die Aufstellung neuer Systeme, führst Testläufe durch und übergibst die Geräte betriebsbereit an den Kunden.
* Du erledigst Wartungen und Modifikationen termingerecht und unter Berücksichtigung wirtschaftlicher Aspekte, basierend auf Serviceverträgen oder Einzelaufträgen.
* Du weist Kunden technisch ein und berätst sie zu Themen wie vorbeugender Wartung oder Geräteablösungen.
* Du erkennst Verkaufschancen und gibst Informationen zu Mitbewerberaktivitäten an die Regionale Serviceleitung und den Vertrieb weiter.
Qualifikationen | Das bringst Du mit
Du verfügst über eine Ausbildung als staatlich geprüfte:r Techniker:in mit Berufserfahrung oder ein Studium (Ing.
FH) in Fachrichtungen wie Elektrotechnik, Elektronik oder Medizintechnik.
Wichtig ist eine Qualifikation als Elektrofachkraft.
Folgende Punkte runden Dein Profil ab:
* Du bringst Erfahrung im Umgang mit technischen Systemen mit, insbesondere in den Bereichen Hydraulik, Elektronik und Messtechnik.
* Du besitzt Kenntnisse in der Anwendung von Steuerungs- und Betriebssoftware und hast idealerweise chemisches Basiswissen.
* Du kommunizierst sicher auf Deutsch und besitzt gute fach- und allgemeinsprachliche Englischkenntnisse in Wort und Schrift (mindestens Niveau B1/B2).
* Du arbeitest ergebnisorientiert nach Zielvereinbarungen und bist bereit, Verantwortung im Rahmen vo...
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Type: Permanent Location: Leipzig, DE-SN
Salary / Rate: Not Specified
Posted: 2025-11-28 07:21:43
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At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
Dein neues Team
Du verstärkst den Bereich Vertrieb Services (DEGSB).
Auch wenn du viel mobil arbeitest, bist du fester Teil eines engagierten Teams, das sich gegenseitig unterstützt.
Du arbeitest eng mit dem Vertrieb und deiner Regionalen Serviceleitung zusammen.
Wir pflegen einen offenen Austausch und sorgen gemeinsam für erstklassigen Service bei unseren Kunden.
Verantwortlichkeiten | Das erwartet Dich
Als Junior Systembetreuer (m/w/d) übernimmst du schrittweise die technische Verantwortung für unsere Installationsbasis und repräsentierst Roche direkt beim Kunden.
Dein Fokus liegt auf der Sicherstellung einer reibungslosen Diagnostik durch hohe Geräteverfügbarkeit und exzellenten Service.
Deine Hauptaufgaben sind:
* Ganzheitliche Systembetreuung: Du führst fachgerechte Installationen, Wartungen und Reparaturen an unseren Roche-Standardgeräten durch.
Dabei analysierst du Fehlerbilder präzise – sowohl vor Ort als auch per Remote-Support – und dokumentierst deine Einsätze sorgfältig, um eine nachhaltige Problemlösung sicherzustellen.
* Applikative Beratung & Training: Deine Expertise geht über die Hardware hinaus.
Du weist unsere Kunden in die Bedienung und Handhabung der Systeme ein und unterstützt sie bei applikativen Fragen sowie dem Einsatz von Reagenzien, um die optimale Nutzung der Geräte zu gewährleisten.
* Schnittstelle zu Vertrieb & Kunden: Als technischer Ansprechpartner vor Ort erkennst du die Bedürfnisse unserer Kunden frühzeitig.
Du berätst zu Serviceverträgen oder präventiven Maßnahmen und arbeitest eng mit dem Vertrieb zusammen, um Verkaufschancen für Systemgeschäfte oder Dienstleistungen zu identifizieren.
* Verlässlichkeit im Außendienst: Du organisierst deine Einsätze in der Region effizient und eigenverantwortlich.
Um die kontinuierliche Versorgung der Patienten sicherzustellen, nimmst du zudem an einem geregelten Not- und Bereitschaftsdienst teil.
Qualifikationen | Das bringst Du mit
Neben einer erfolgreich abgeschlossenen Ausbildung als staatlich geprüfte:r Techniker:in oder ein Studium (z.B.
FH) in Elektrotechnik, Elektronik, Mechatronik oder einer ähnlichen Fachrichtung bringst Du idealerweise erste praktische Berufserfahrung (z.B.
durch Praktika, Werkstudententätigkeit oder eine technische Ausbildung) im Umgang mit komplexen technischen Systemen mit - sei es in der Elektronik, Hydraulik oder Messtechnik.
Folgende Punkte runden Dein Profil ab:
* Du bewegst dich sicher im Umgang mit Steu...
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Type: Permanent Location: Bielefeld, DE-NW
Salary / Rate: Not Specified
Posted: 2025-11-28 07:21:31
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Location: Onsite in Spartanburg, SC
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Spartanburg, SC.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial opera...
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Type: Permanent Location: Spartanburg, US-SC
Salary / Rate: Not Specified
Posted: 2025-11-28 07:21:07
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Customer Account Coordinator
Location: Onsite in Asheboro, NC
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Asheboro, NC.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logi...
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Type: Permanent Location: Asheboro, US-NC
Salary / Rate: Not Specified
Posted: 2025-11-27 07:45:46
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Customer Account Coordinator
Location: Onsite in Martinsville, VA
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Martinsville, VA.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply cha...
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Type: Permanent Location: Ridgeway, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-27 07:45:44
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Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.
Together, we’re advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full time
Department:
Registration
All Locations:
300 Ocean Avenue – Revere
Position Summary:
Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills.
As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.
We offer the flexibility to work remotely, hybrid, or on-site, allowing you to choose the work environment that best suits your needs.
You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.
This full-time position includes a schedule of Monday-Friday from 8 AM to 5 PM.
As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills and gain experience with electronic medical record technology.
You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.
Category: Administrative
Hours: 40
City: Revere
Department: Contact Center
Essential Duties and Responsibilities:
* Schedule, reschedule, and cancel appointments.
* Document clear and concise messages and route appropriately.
* Appropriately transfers calls to other departments when required.
* Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
* Process refill requests accurately and effectively, according to guidelines.
* Conduct outreach calls on behalf of clinical departments.
Job requirements
* High school diploma or GED required
* Minimum of 1-year customer service, administrative, or call center experience
* Excellent written and verbal communication skills
* Judgment and problem-solvin...
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Type: Permanent Location: Revere, US-MA
Salary / Rate: Not Specified
Posted: 2025-11-27 07:35:27
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Voyant Beauty believes our people are more than just employees; they’re the driving force behind everything
we achieve.
Our culture fosters teamwork, respect, and camaraderie, ensuring that every individual’s
contribution is valued and celebrated.
We invest in their growth, providing opportunities for development and
advancement within our dynamic team.
Voyant Beauty is a company that specializes in the development and manufacturing, of beauty, personal and
home care products.
We work with various brands, retailers, and businesses to create customer formulations
and products tailored to their needs.
This can include skincare, haircare, bath and body products, fragrances,
and more.
Essentially, Voyant Beauty serves as a one-stop-shop for companies looking to bring their beauty and
personal care product ideas to life.
Safety is a core value at Voyant Beauty.
We prioritize the well-being of our team members, ensuring a safe and
secure environment where everyone can thrive and excel.
If you’re seeking to be part of a team where your talents are valued, your safety is paramount, and your efforts
contribute to meaningful change, then Voyant Beauty is the place for you.
Come join us and be a part of our
journey.
A Brief Overview
The Customer Account Specialist acts as the primary point of contact for customers, managing order processing,
addressing inquiries, and ensuring timely and accurate communication across departments to support customer
satisfaction.
This role requires a balance of interpersonal skills, organizational abilities, and familiarity with order
management in a manufacturing environment.
What you will do
· Enter, review, and track customer orders from receipt through delivery.
Ensure accuracy and timeliness
of order data and proactively communicate any changes or delays to customers and internal teams.
· Act as the primary point of contact for assigned accounts, providing timely responses to inquiries about
orders, shipments, and product availability.
Maintain positive relationships with customers to support
long-term partnerships.
· Collaborate with production, quality control, and logistics teams to ensure customer requirements are
met.
Address any issues that arise during production or shipping to minimize disruptions.
· Maintain accurate records of customer orders, account preferences, and any specific requirements.
Generate periodic reports for both customers and internal teams on order status, delivery timelines, and
inventory needs.
· Identify and resolve order-related issues promptly, escalating to the Customer Service Manager when
necessary to ensure customer satisfaction.
· Participate in customer meetings and production planning sessions.
· Support continuous improvement initiatives to enhance customer service processes.
· Assist with new account onboarding as needed.
· Duties may vary slightly by location.
Education Qualifications
· Bachelor's Degree in Business Adminis...
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Type: Permanent Location: Holmdel, US-NJ
Salary / Rate: Not Specified
Posted: 2025-11-26 07:52:12
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Supply Chain Deliver
Job Sub Function:
Warehouse & Distribution
Job Category:
People Leader
All Job Posting Locations:
Shepherdsville, Kentucky, United States of America, Somerset, New Jersey, United States of America, Titusville, New Jersey, United States of America
Job Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.
Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine.
Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains.
This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility.
Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.
Apply today for this exciting opportunity to be part of our growing team!
This role will build relationship across various levels in the customer’s functional areas of Finance Credit Groups, Sales Finance, Trade partners, and all Deliver functions including distribution and Transportation.
The manager will Reverse Distribution Programs and Dispute and claims programs and processes.
Key Responsibilities:
* Developing and implementing team and account specific innovative strategies crafted to improve the efficiency of revenue & dispute management processes, using technology to drive automation.
* Leading/collaborating with various partners on the design, development, and execution of strategic projects to address new and/or changing customer needs and/or technology solutions in financial reconciliation and reverse distribution.
* Owning the development and implementation of revisions to the Returns Policies for the J&J Innovative Medicine operating companies to meet commercial and legal requirements for J&J and its trade customers.
* Streamlining of returns processes to reduce cost, while meeting all le...
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Type: Permanent Location: Somerset, US-NJ
Salary / Rate: Not Specified
Posted: 2025-11-26 07:37:09
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Technical Service Representative
OBIX
Overview of the Role
OBIX is seeking a dedicated and knowledgeable Technical Service Representative to join our Customer Service team.
In this role, you will provide technical expertise and support throughout the project lifecycle, ensuring the successful integration of our products into clients' systems.
This position reports to the Director of Customer Service, Jim Spoden.
Responsibilities
- Provide technical support to clients during and after project implementation, troubleshooting issues and delivering timely resolutions.
- Collaborate with clients to understand their technical requirements, constraints, and objectives.
- Perform remote diagnostics and monitor the technical status of installations as needed.
- Develop and maintain technical documentation, including user manuals and training materials.
- Act as a subject matter expert for the software solution.
What We Can Offer
- Opportunity for challenging projects and professional growth
- 3 weeks’ vacation and 5 personal days
- Comprehensive benefit package
- Lifestyle rewards
- Flexible work options
Requirements
- Education in Information Technology, Computer Science, or a related field.
- Experience in technical consulting, software implementation, or a related area.
- Proven problem-solving and analytical skills, with keen attention to detail.
- Proficiency in programming languages.
- Excellent communication and interpersonal skills.
- Understanding of software architecture, databases, networking, and web technologies.
What Would Make You Stand Out
- Experience with electronic health records (EHR) systems.
- Familiarity with perinatal data systems or healthcare software solutions.
- Certifications in relevant technical areas.
Perks of Working at Harris
- Comprehensive compensation and benefits package, including paid time off that includes personal, vacation, and holiday pay.
- Company-subsidized medical, dental, vision, matching 401(k), EAP, FSA, HSA, HRA, short/long-term disability, and life insurance.
- Company-provided training and development.
- Telework program.
About Us
OBIX, a business unit of Clinical Computer Systems, Inc.
(CCSI), specializes in developing and supporting the OBIX Perinatal Data System, a comprehensive software solution designed for labor and delivery departments in hospitals.
Operating within the healthcare industry, OBIX focuses on enhancing maternal and fetal monitoring by integrating seamlessly with hospitals' electronic health records (EHRs).
Their offerings include real-time surveillance of fetal heart rates and maternal vital signs, comprehensive perinatal records, and various integration options to streamline clinical workflows.
OBIX serves a diverse clientele, including hospitals and healthcare facilities across the United States and internationally, such as Dubai Health, which partnered with OBIX to enhance maternity and newborn care.
As part of Harris Computer's healthcare vertical, OBIX rema...
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Type: Permanent Location: Madison, US-WI
Salary / Rate: 75000
Posted: 2025-11-24 07:36:54
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Your Job
Are you looking for an opportunity with lots of growth potential? If so, Guardian Industries is seeking a Customer Service Representative to join our Customer Service team in Auburn Hills, MI! This is an onsite role in our Auburn Hills office.
In this role, you are responsible for maintaining strong relationships with our customers while ensuring that their needs and expectations are met.
You will play a crucial role in supporting customers with their orders, solving problems, and partnering with our outside sales team to effectively manage accounts.
You will have the chance to work on impactful and exciting projects, collaborating with different departments across the world to drive success for both the company and our customers
Our Team
Our team thrives on collaboration, mutual respect, and inclusivity.
We believe that diverse perspectives make us stronger, and everyone is encouraged to share their ideas and contribute to our collective success.
What You Will Do
* Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments
* Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters
* Anticipate customer needs, identify potential issues, and develop solutions to improve service levels
* Troubleshoot and resolve customer service issues
* Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery
* Partner with the sales team to identify opportunities for improvement throughout the process
* Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met
* Address customer concerns and escalate where appropriate
* Log customer interactions, complaints, and resolutions into the CRM
Who You Are (Basic Qualifications)
* Customer Service experience
* Experience adhering to service and delivery deadlines
* Experience managing competing priorities in a fast-paced environment
* Proficiency in English plus Spanish and/or Portuguese
* Experience working in a CRM and ERP
What Will Put You Ahead
* Bachelor's Degree
* Experience working with Salesforce or INFOR M3.
* Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership)
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility a...
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Type: Permanent Location: Auburn Hills, US-MI
Salary / Rate: Not Specified
Posted: 2025-11-24 07:28:13
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Suzhou, Jiangsu, China
Job Description:
职位描述：
The Global Services Associate will work to resolve regional or global employee/customer inquiries, concerns and issues regarding but not limited to HR, Procurement and Payroll processes and policies through multiple channels including but not limited to phone, web/portal, chat & other digital channels.
This person works to meet all expected service levels and business performance goals, performing a full range of services and fully documenting all cases in the Case Management system.
This person supports J&J employees and the GS community regarding all inquiries related to GS tier 1 services (e.g.
HR, Procurement and Payroll Services), employee programs and services, process, and procedures including navigational support working with the Experience Center on escalations.
Major Duties/Responsibilities
* Receive inbound inquiries via multiple channels (Phone, Chat, Web and other digital intake channels), for multiple functions (HR, Procurement, Payroll), for multiple regions (ASPAC, EMEA, NA, LATAM), understand and clarify the need, investigate, answer the inquiries and assist in the resolution of concerns leveraging Experience Center Guide and IOPs, and AskGS references and content.
* Access enabling technology to complete client inquiries and transactions.
* Fully document all cases in case management application.
* Work with complex cases within the team or escalate to higher tier for resolution or contact with third party vendors as appropriate in order to uphold effective and timely resolution.
* Escalate customer service issues to Experience Center Lead, Senior Associates / Advisors or Manager as necessary.
* Take ownership of all Experience Center assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.
* Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc.
to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services resources available to them.
* Deliver exemplary performances by ensuring all Key Performance Indicators are at goal...
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Type: Permanent Location: Suzhou, CN-32
Salary / Rate: Not Specified
Posted: 2025-11-21 08:55:49
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
People Leader
All Job Posting Locations:
Madrid, Spain
Job Description:
Johnson & Johnson is recruiting for a Customer Service Lead MedTech Spain.
The Customer Service Lead MedTech Spain is responsible for overseeing and coordinating the activities of the Customer Service department, ensuring the delivery of outstanding service to internal and external stakeholders.
Will deliver an outstanding customer experience by focusing on providing excellence in customer care and Order-To-Cash processes.
Will play also an active role within the organization to drive collaboration with all business partners in a highly cross-functional environment.
This role requires strong leadership, cross-functional collaboration, and a strategic mindset to align departmental goals with company objectives, while maintaining excellent relationships with customers, sales teams, and support functions, always respecting SOP’s, HCC and J&J Credo.
Main duties and responsibilities:
* Build strongly motivated and customer-centric team composed by more than 35 members.
* Set a clear mission and deploy strategies focused towards that mission
* Foster an excellent service experience to engage our customers.
Take ownership of customers issues and follow problems through to resolution
* Control resources and assets to achieve qualitative and quantitative targets
* Adhere and manage to the agreed budget in line with the cost efficiency targets
* Drive digital and intelligent automation strategy
* Accountable for process simplification and continuous improvement, reducing waste and pursuing the right first-time approach
* Partner with the E2E SC and Commercial to promote teamwork and partnership
* Be an active member of the EMEA Customer Service Leadership Team in representing Spain and in supporting the building and execution of the regional strategy, driving local CS Transformation process
* Champion talent development, Diversity&Inclusion and live Our Credo Values.
* Oversee daily operations, including order management, complaint resolution, returns, and logistics coordination.
Ensure compliance with internal policies, SOPs, and regulatory requirements
* Partner with the E2E SC and Commercial to promote teamwork and partnership
Essential knowledge and skills:
* Partner with the ...
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Type: Permanent Location: Madrid, ES-M
Salary / Rate: Not Specified
Posted: 2025-11-21 08:54:54
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Your Job
Georgia-Pacific is seeking a Customer Service Supervisor to support our Olympia, WA box plant.
In this role, you will work directly with the customer account coordinators, general manager, and our sales and operations groups to maintain an uninterrupted order flow to the customer.
You will have the opportunity to leverage your excellent communication skills and attention to detail to coordinate activities across multiple customers.
Demonstrating a high sense of urgency, economic thinking, organization, and handling multiple competing priorities are key components to success in this role.
The ideal candidate is self-driven, takes initiative, enjoys problem-solving, and engages with customers and team members to deliver best-in-class service.
Location: 1203 Fones Rd SE, Olympia, WA 98501
Anticipated starting pay: $34.00 - $38.00/hour, non-exempt
Schedule: Monday-Friday, with overtime flexibility as needed based on business needs.
Our Team
As a Customer Service Supervisor, you will play a pivotal role in leading a team of 3-4 customer account coordinators, ensuring a high standard of service excellence.
Our Customer Service team plays a vital role in supporting our Georgia-Pacific Corrugated Box Plant located in Olympia.
We are committed to delivering exceptional customer service while collaborating closely with our design, sales, and production teams to ensure seamless operations and maximum success.
We focus on responsible and innovative problem-solving, meticulous organization, and delivering exceptional customer service results.
What You Will Do
* Your primary responsibilities will include resolving complex inquiries with efficiency and professionalism, facilitating phone, email, and chat service requests from our valued customer base, and monitoring the team workload to ensure adequate customer support and adherence to correct procedures.
* Develop deep knowledge of the system and business processes.
Your knowledge and experience will make you a valuable resource for the team, as you coach and develop individual team members and provide training to enhance their skills and knowledge base.
* Help with production and scheduling needs in collaboration with the general manager.
* Collaborate closely with sales, national accounts, and operations to build meaningful relationships that maintain our high service standards and contribute to the success of the area plants.
* Standardize processes for onboarding new customers and new items, artwork approval, trial production runs, and price activations.
Ensure accuracy in the data and processes and provide final validation.
* Act as a liaison between the sales team, customer service, and operations during new business onboarding.
* Assist in reviewing, refining, or creating training materials, process flows or change communications.
* Process all customer purchase orders for tooling and oversee tooling and freight reimbursement to Georgia-Pacific...
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Type: Permanent Location: Olympia, US-WA
Salary / Rate: Not Specified
Posted: 2025-11-20 16:56:16
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Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Rep II is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web channels, mail, and facsimile.
Under minimal supervision, the MCC Rep II performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. The representatives are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person, over the phone, or through written communication.
* Responsible for providing efficient and timely service to the membership via phone, web channels, e-mail, mail, facsimile, and in person as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Responsible for providing efficient and timely service to the membership via written communications channels (i.e.
chat, secure home banking messages, email, etc.) as applicable.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to: changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accoun...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2025-11-20 16:07:14
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Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in con...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2025-11-20 15:42:03
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Greif is a global leader in performance packaging located in 40 countries.
The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
Being the customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
032667 Customer Service Representative (Open Date: 11/19/2025)
Job Description:
Founded in 1877, Greif is a global leader in performance packaging located in 40 countries.
The company delivers trusted, innovative, and tailored solutions that support some of the world’s most demanding and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life’s essentials – and creates lasting value for its colleagues, customers, and other stakeholders.
OUR VISION:
Being the best customer service company in the world.
OUR PURPOSE:
Create packaging solutions for life’s essentials.
ROLE OVERVIEW: Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Works mostly independently.
Second-level escalation of customer problems and needs most likely requires deviation from standard screens, scripts, and procedures.
May also be assigned to more complex and/or important products, services, and promotions.
Typically possesses a high school diploma and 3-5 years of experience.
Key Responsibilities
* Provide a superior customer experience to all internal and external customers
* Interacts with customers via telephone or email to provide top-level support and advanced information on products or services.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.
* Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
* Collects and enters orders for new or additional products or services.
* Supports inside and outside sales.
* Updates and maintains files, including data entry.
* Fields second-level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forward it to the assigned specialist or other appropriate colleagues.
* Performs other d...
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Type: Permanent Location: York, US-PA
Salary / Rate: Not Specified
Posted: 2025-11-19 08:37:16
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Position Summary:
We are seeking a self-driven, hard-working, and resourceful Support and Implementation Specialist to provide technical assistance and customer service to our EHR Go customers.
This role is primarily responsible for managing all incoming support calls and tickets, fostering our working relationship with our after-hours support center, and supporting new customer implementations as assigned by the Director of Accounts and Implementation.
The ideal candidate has strong problem-solving, communications, and organizational skills, is able to manage multiple tasks and prioritize them effectively, and has a teamwork- and customer-focused mindset with patience and empathy.
Essential Job Functions:
* Support Tickets
+ Answer, triage, and resolve support calls from students, faculty, and customers regarding the EHR Go product.
+ Handle all support-related Zendesk tickets, ensuring prompt resolution of issues.
+ Provide guidance on accessing the platform and troubleshooting usage issues.
+ Provide feedback to improve the support process based on user interactions.
+ Identify trends in support tickets and sleuth out areas where our system can be improved.
* Implementation/New Adoption (Customer) Onboarding
+ Assist the Director of Accounts and Implementation in onboarding new EHR Go customers.
+ Setup new accounts in the appropriate systems.
+ Facilitate new customer orientation training.
+ Provide top-tier customer service and support for new customers throughout the implementation/new adoption onboarding process.
* Lead Routing
+ Direct new prospect customer leads to the appropriate account executive for further assistance.
Knowledge, Skills, Abilities:
* As a remote worker, you will be required to work in many different cloud-based platforms.
A high level of technical prowess to learn how to maneuver within these platforms (e.g.
Microsoft Outlook, Zendesk, Salesforce, Quickbooks, Zoom, Slack, Microsoft Teams) is a must.
* Provided top-tier phone and email customer service and support to our EHR Go faculty and student users.
* Collaborate with the Director of Accounts and Implementation on any assigned new program adoptions.
This consists of setting up and training new faculty and seeing them through until they’re successfully up and running with students.
* Technically savvy
* Good Communicator
+ Maintain clear and effective verbal and written communication with users to enhance their experience with EHR Go.
+ Demonstrate timely and engaging communication with all members of the EHR Go team.
+ You genuinely care about people and want to help so you try to understand their situation by listening and asking questions.
You instill trust in people by your warm and sincere communication style.
You conduct yourself with confidence (not arrogance) and people like to do b...
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Type: Permanent Location: Chandler, US-AZ
Salary / Rate: Not Specified
Posted: 2025-11-19 07:49:16
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Position: Remote Work From Home Online - Paid Research Panelist - Data Entry Clerk
We are seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, Phone Interviews or Paid Surveys.
With most of our paid surveys, you have the option to participate remotely online or in-person.
This is a great way to earn additional income from the comfort of your home.
Job Requirements:
* Participate by completing written and/or oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided.
Then be ready to discuss PRIOR to meeting date.
Qualifications:
* Must have either a smart phone with working camera or webcam on desktop/laptop.
* Must have access to high speed internet
* Desire to fully participate in one or several of the given topics
* Ability to read, understand, and follow oral and written instructions.
* Data entry clerk experience is not necessary
Job Benefits:
* Flexibility to take part in discussions online or in-person.
* No commute needed if you choose to work from home remotely.
* No minimum hours.
You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are launched to the public.
This position is perfect for anyone looking for temporary, part-time or full-time work.
The hours are flexible and no previous experience is needed.
If you are a data entry clerk or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.
*Please note that this is an opportunity to earn extra money from home and should not be considered as a full time job.
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Type: Permanent Location: Aukland, NZ-AUK
Salary / Rate: Not Specified
Posted: 2025-11-18 07:35:21
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Position: Remote Work From Home Online - Paid Research Panelist - Data Entry Clerk
We are seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, Phone Interviews or Paid Surveys.
With most of our paid surveys, you have the option to participate remotely online or in-person.
This is a great way to earn additional income from the comfort of your home.
Job Requirements:
* Participate by completing written and/or oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided.
Then be ready to discuss PRIOR to meeting date.
Qualifications:
* Must have either a smart phone with working camera or webcam on desktop/laptop.
* Must have access to high speed internet
* Desire to fully participate in one or several of the given topics
* Ability to read, understand, and follow oral and written instructions.
* Data entry clerk experience is not necessary
Job Benefits:
* Flexibility to take part in discussions online or in-person.
* No commute needed if you choose to work from home remotely.
* No minimum hours.
You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are launched to the public.
This position is perfect for anyone looking for temporary, part-time or full-time work.
The hours are flexible and no previous experience is needed.
If you are a data entry clerk or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.
*Please note that this is an opportunity to earn extra money from home and should not be considered as a full time job.
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Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-18 07:35:21
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Your Job
i360 is seeking a Customer Experience Manager to help ensure customers have exceptional experience throughout our entire platform and suite of tools.
This role combines strategy, process improvement, and hands-on management of customer interactions to improve how customers interact with i360.
This includes leading the development of our education and training content we leverage for our clients and internal teams among other key initiatives focused on improving how customers interact with our products.
The ideal candidate is someone who has experience and a passion for delivering high-quality experiences to customers for SaaS technology through a multi-channel approach.
Our Team
i360 is the leading data and technology provider for the pro-free market political and advocacy community.
Located in the Washington, DC, area, i360 builds solutions central to how issue advocacy groups and political campaigns use data and technology.
As a result, our company sits at the center of driving voter engagement in the upcoming campaign cycle and beyond.
We value teammates with strong communication skills, a passion for leveraging front-end technologies to create user-friendly applications, and a desire to see their work significantly impact and empower people to participate in the political process.
What You Will Do
* Developing and executing a strategy around how to drive industry leading customer experience
* Own and manage i360's existing help and training centers including existing content, delivery, organization, and site design
* Develop support materials and fill in necessary gaps including knowledge articles, how-to content, frequently asked questions among other product help content
* Identify high-impact needs or opportunities for video content to help drive scalable training
* Manage and expand i360's existing online certification program
* Work closely with our software capability to product knowledge is disseminated effectively particularly pertaining to new releases or product launches
* Develop knowledge systems to ensure timely and efficient communication both internally and externally
* Collaborate closely with the Accounts teams to provide an industry leading onboarding experience
Who You Are (Basic Qualifications)
* Experience collaborating and communicating with both internal teams and external partners or stakeholders to achieve work objectives
* Microsoft Office 365 tools experience
* Experience managing a LMS or customer-facing training software
* Experience designing and structuring in-depth support materials such as knowledge articles, how-to guides, FAQs, and other product help content to address identified information gaps
* Experience identifying customer knowledge gaps or pain points and proactively resolving them through effective use of available tools and resources.
* Experience communicating complex topics and instructions through strong writt...
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Type: Permanent Location: Arlington, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-15 08:01:06
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What will your job look like?
The Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Service Representative will handle a variety of tasks, which include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture ID’s, handle customer requests, and receptionist and administrative support.
This position sits in office Monday-Friday 8am-5pm Pacific time.
Location: 1347 W Trenton Ave Orange, CA 92867
What you’ll do:
* Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
* Provide top-quality customer service experience to a diverse customer population
* Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
* Conduct outbound phone calls
* Schedule trips in the most cost effective manner
* Meet job specific key performance indicators and goals
* Respond to all inquiries within a timely and professional manner
* Respond and document customer complaints
* Provide support on special projects as needed
* Maintain daily customer scheduling for Eligibility staff
* Collect, track and maintain all monies collected for replacement IDs
* Maintain confidentiality and comply with HIPPA regulations
* Anticipate needed supplies and order replacement supplies in a timely manner
* Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors
* Maintain vendor files, monitor service and recommend alternative suppliers as appropriate
* Design filing systems, document scanning and ensure they are maintained and up-to- date electronically
* Provide comprehensive reception coverage while maintaining a high level of professionalism
* Ensure all staff and visitors are greeted in a pleasant and professional manner
* Project a professional image of MTM
* Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public
* Communicate professionally with Leadership both internally and externally
* Assist with check-in for In person assessments
* Take photos of all customers and create identification cards
* Maintain program spreadsheets
* Some contact center locations may require face to face contact with members to answer general questions about services provided, selling bus passes, or receiving mileage reimbursement logs.
As skills progress, may be selected to perform in a team lead role to support Supervisor and team when needed
* Regular attendance required for assigned shifts and as outlined by MTM’s attendance policy
What you’ll need:
Experience,...
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Type: Permanent Location: Orange, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-14 07:36:40
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
People Leader
All Job Posting Locations:
Issy-les-Moulineaux, France
Job Description:
Activités principales
• Traiter toutes les commandes, demandes de renseignements, réclamations et informations générales par téléphone/e-mail
• Maintenir les métriques SLA et EMEA (y compris les KPI associés au rôle)
• Traiter manuellement les commandes EDI et eCommerce tombées en erreur
• Contribuer à l'automatisation des commandes via l'EDI et le eCommerce en collaboration avec des partenaires internes
• Gérer les notes de crédit et de débit
• Gérer les créations et modifications de comptes client
• Suivre les retours
• Acquérir la connaissance produits, les connaissances commerciales et techniques pour gérer les relations avec les clients
• Gérer des rappels produit
• Gérer des appels sortants
• Soutenir les partenaires commerciaux
• Soutenir les initiatives de vente et de marketing
Connaissances, compétences et aptitudes requises
Indispensable:
• Bilingue Anglais
• Expérience dans un Service Client, de préférence en centre d’appels.
• Empathie, capacité à faire preuve de compréhension et à trouver des solutions pour valoriser le client
• Esprit d'équipe, motivation et engagement
• Capacité à communiquer ouvertement à l’écrit et à l’oral
• Approche proactive de la résolution des réclamations
• Bonnes compétences en informatique, y compris la saisie de données
• Capacité à être efficace sous pression et à travailler dans un environnement au rythme rapide et soutenu, réactivité
• Compétences organisationnelles, numériques et administratives
Souhaitable
- Maîtrise du Neerlandais serait un plus.
- Connaissance / Compétences SAP
- Compétences Microsoft Office (Excel, Outlook, Word, Power Point)
- Connaissance d’une 3ème langue (en plus du français et anglais)
- Compréhension du domaine de la santé oculaire ou expérience au sein d’une structure de santé oculaire
At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, a...
....Read more...
Type: Permanent Location: Issy-les-Moulineaux, FR-92
Salary / Rate: Not Specified
Posted: 2025-11-12 07:16:27
