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Customer Account Coordinator
Georgia-Pacific | Huntsville, Alabama
Your Job
Georgia-Pacific is now hiring a Customer Account Coordinator who thinks critically, anticipates risks, and takes ownership beyond routine order management.
This role is for a proactive problem-solver who challenges assumptions, navigates competing priorities, and brings fresh perspectives to keep customers and operations moving forward.
* Pay: $28-$30/hour, based on experience
* Schedule: Monday-Friday, 7:45 a.m.-5:00 p.m.
CST overtime as needed and discussed with management
* Location: Huntsville, AL - fully onsite
Our Team
Customer Service connects our customers, sales organization, and plant operations to ensure orders are fulfilled accurately and reliably.
Our team values accountability, collaboration, and individuals who look beyond the immediate task to identify opportunities and prevent problems.
What You Will Do
* Anticipate risks: Review daily planning boards and upcoming orders to identify potential delays, fulfillment gaps, and customer impacts before they become problems.
* Own the order process: Enter, track, and maintain customer orders, cancellations, changes, and replenishment orders with accuracy and urgency.
* Identify opportunities: Evaluate challenges from different perspectives, recognize potential risks, and recommend solutions that improve customer service and operational performance.
* Coordinate across teams: Partner with sales, operations, shipping, national accounts, vendors, and design to resolve issues and keep orders moving.
* Communicate proactively: Escalate account issues promptly and provide timely updates to customers and internal stakeholders.
* Manage multiple systems: Navigate approximately eight business systems to access information, maintain records, and coordinate order execution.
* Balance independent work and collaboration: Manage assigned priorities independently while engaging the appropriate team members when additional support is needed.
* Maintain accurate data: Support item setup, customer account maintenance, inventory tracking, and order-related records.
* Support business operations: Assist with basic accounts payable and receivable activities as needed.
Who You Are (Basic Qualifications)
* At least 2 years of experience in customer service, order management, account coordination, logistics, supply chain, manufacturing, distribution, or a related business environment.
* Experience entering, updating, or tracking customer orders, account information, inventory records, or other transactional data.
* Experience coordinating customer requests, resolving order discrepancies, or escalating issues to the appropriate stakeholders.
* Experience managing multiple customer accounts, work requests, or deadlines simultaneously.
* Experience communicating with customers and/or collaborating with internal departments to coordinate work.
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Type: Permanent Location: Huntsville, US-AL
Salary / Rate: Not Specified
Posted: 2026-11-06 10:39:40
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About Us FHC is a growing, family-owned company established in 1999, and we invite you to be part of our team.
We are seeking motivated and compassionate individuals committed to delivering exceptional customer experience while adhering to federal and state guidelines.
We maintain safety protocols that meet or exceed required standards and proudly serve a diverse portfolio of clients across both public and private sectors.
Were hiring exceptional Customer Service Representative's for an exciting opportunity supporting a Federal Contract.
This role offers the chance to make a meaningful impact while working in a professional, fast-paced environment.
You will be required to obtain a Federal public trust clearance.
Once hired, for this process you will submit an application that includes personal and employment history, complete a fingerprinting process, and undergo an extensive background investigation.
*
*Candidates must be eligible to obtain a Public Trust clearance, which requires U.S.
citizenship.
Employment is contingent upon the successful completion of a background investigation consistent with federal Public Trust requirements, which may include a credit check.
Project Hours of Operation: Monday Friday 8:00AM -10 PM EST Essential Functions Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Manage a high volume of back-to-back inbound calls in a fast-paced contact center environment.
Deliver consistent, efficient call handling while maintaining professionalism and accuracy under time pressure.
Operate multiple applications, databases, and computer programs.
Offer superior customer service, soft customer service skills.
Adhere to quality review of task handled, note accuracy.
Meet or exceed FHC Key Performance Indicator (KPI) expectations, including call handling metrics and quality standards.
Provide feedback to management regarding concerns and trends.
Maintain high adherence, occupancy, & utilization within systems, and daily activities.
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Type: Permanent Location: Austin, US-TX
Salary / Rate: Not Specified
Posted: 2026-11-06 08:45:54
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Join Our Team at MTM Health!
At MTM Health, it’s more than just a ride—it’s personal.
We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise.
As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives.
Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.
Why MTM Health?
* Make a meaningful difference every day.
* Join a team that values your ideas and contributions.
* Be part of a company that exceeds NCQA standards for customer service.
* Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.
If you’re ready to transform lives and grow your career, apply today and join us as we break down community barriers—together!
Position Title: Customer Care Representative
Location: Remote Rhode Island
Hourly Rate: $17.50
What Will Your Job Look Like?
The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.
All you need for the Customer Care Representative role is:
* Must currently reside in Rhode Island
* 1 year of Call Center experience
* 6 months Customer Service experience
* Basic typing/computer experience with excellent navigational skills
* High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps).
Use of wireless and WiFi “air cards” is prohibited
* A quiet space within the home free of distractions including caretaking of any kind
Your Potential.
Our Mission.
At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.
Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.
Together, we thrive, push our limits, and work as team to help you reach your full potential.
We don’t talk about a better workplace – we make it happen.
Benefits without Barriers
To show appreciation for our staff’s hard work and dedication, MTM Health offers more than just a paycheck.
Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.
* Health, Dental and Vision Insurance
* Life and Disability Insurance
* 401(k) Retirement Plan...
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Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2026-11-06 08:27:15
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At MidWest America youre more than just an employee, youre part of a mission-driven team committed to making a real difference in the lives of others.
We believe in the power of people helping people, and that every unique background, voice, and perspective makes us stronger.
Here, youll find a workplace rooted in community, inclusion, and equity, where youre encouraged to bring your whole self to work and grow with purpose.
We serve every member with compassion and respect, no matter their financial journey.
So bring your passion.
Share your ideas.
Be part of something meaningful.
Find your place.
Build your future.
Make an impact, right where it matters most.
Contact Center Representative Job Summary: The employee is responsible for providing courteous, efficient, and accurate member service which includes account opening.
They will identify and address members needs through telephone and electronic interactions, recommending appropriate products and services in alignment with the Credit Unions mission.
This role requires the ability to work independently.
Contact Center Representative Qualifications: A high school diploma or GED equivalent is required.
Prior experience in sales, member service, or a contact center is preferred.
Working knowledge of teller transaction processing and sales is recommended.
Reliable transportation to and from work is required.
Essential Elements of the Contact Center Representative: 1.
Maintain a positive and professional image of both yourself and the Credit Union.
2.
Provide accurate, timely, and courteous service to members by processing transactions efficiently.
3.
Maintain confidentiality and adhere to the Credit Unions security protocols.
4.
Answer incoming phone calls and route them to the appropriate branch or department.
5.
Ensure all paperwork is accurate and scanned in a timely manner.
6.
Cross-selling Credit Union products and services.
Actively request member referrals.
7.
Assist members through multiple communication channels, such as phone, text, email, and DocuSign.
8.
Proactively seek out and act on sales opportunities aligned with the members needs.
9.
Maintain a working knowledge of Credit Union policies and procedures.
10.
Meet individual phone agent production goals and contribute to overall Credit Union sales objectives.
11.
Make outbound calls as needed to support special sales campaigns.
Additional Contact Center Representative Duties: 1.
Maintain an organized, clean work area following clean desk policy.
2.
Actively participate in training sessions and workshops as required.
3.
Perform other administrative duties as assigned by management.
4.
Participate in the Credit Unions community volunteer program.
5.
Work occasional evenings and weekends to assist with community events.
Job Skills and Work Relations: Employee must demonstrate proficient phone etiquette skills, written and verbal communication skills, and ability to effectively handle multiple tasks simultaneously.
Effective compre...
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Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-11-06 08:24:27
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Are you an energetic and personable individual who loves creating great customer experiences? Fred Beans is immediately hiring Sales Consultants at our Ford store in Exton! We offer a GUARANTEED SALARY through training with MONTHLY BONUSES.
No limit to your earnings on our industry leading commission pay plan! Why Fred Beans At Fred Beans Automotive Group, we've been voted a "Best Place to Work" for eight years running.
As a family-owned business with over 50 years of success, were committed to supporting our employees, promoting from within, and providing ample opportunities for growth.
Join our team-oriented environment and start your career with one of the most trusted names in the automotive industry.
Apply today! What Youll Do Match customers to vehicles that meet their needsBuild relationships with new and existing customersBecome a brand expert to make product recommendations and highlight features based on customer needsMeet and exceed Sales GoalsWork in a fast- paced, goal-oriented environment Why You'll Love It Here Paid Training: No experience? No problem! Qualified candidates receive a paid sales training program .
Competitive Pay: Unlimited earning potential with an hourly rate plus bonus pay during trainingthe more you connect with customers, the more you earn! Career Growth Opportunities: We promote from within.
With Fred Beans Automotive Group, you have access to leadership programs and training to grow your career.
Performance Incentives: The more you help our customers and team succeed, the more rewards you earn! Work-Life Balance: Enjoy convenient hours Monday through SaturdayNO Sundays Comprehensive Benefits: Health, dental, and vision insurance to ensure you and your family are covered.
Life and disability insurance for peace of mind.
Bereavement leave for support during challenging times.
Even pet insurancebecause furry family members matter too! 401(k) with Company Match: Plan for your future with a company that invests in you.
Paid Time Off: Paid parental leave for lifes biggest milestones.
Generous vacation and personal time for rest and recharging.
Volunteer Time Off to give back to the community.
Company-Paid Holidays so you can spend time with loved ones.
Employee Savings Plan: Take advantage of programs that make financial planning simple and beneficial.
Employee Referral Bonuses: Earn rewards for helping bring talented people to our team.
Long-Term Job Security: With over 50 years in business and continuous growth, we offer stability and opportunity.
Healthy Living Program: We care about your overall well-being and offer resources to support physical, mental, and financial health.
Perks and Discounts: Discounts on vehicle purchases, parts, and services.
Membership to our AutoRewards program, saving you money at over 150 vendors.
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Type: Permanent Location: Exton, US-PA
Salary / Rate: Not Specified
Posted: 2026-11-06 08:19:20
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Company Overview FHC has been a national leader for over two decades, providing contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions.
As an industry leader, we proudly support clients across higher education, government, financial services, healthcare, telecommunications, and utilities.
Were hiring part-time Contact Center Representative's for an exciting opportunity supporting a state-wide program.
This role offers the chance to make a meaningful impact while working in a professional, fast-paced environment.
Project Hours of Operation: Monday Friday, (7:00 AM PST- 6:00 PM PST) 4 hour shifts approximately 20 hours per week.
Essential Functions Receive high volume in-bound calls and assist customers with starting/stopping/transferring serviceRespond to incoming calls from customers in a professional and courteous manner.Occasional out-bound calls for verification purposesDocument interactions in the system accurately and efficiently through data entry.Research and resolve customer questions and issues using online tools and systemsOperate multiple applications, databases, and computer programsAssist customers with setting up payment arrangements, budget billing and processing paymentsGuide customers in setting up and accessing their online accounts.Assist customers with reviewing and disputing invoices accurately.Investigate billing discrepancies and reconcile credits, payments, and account balances as needed.Maintain confidentiality of sensitive information in compliance with regulations.
Competencies Basic to intermediate knowledge of utility regulatory requirements, codes, and operations needed to prioritize and oversee customer interactions.
Demonstrated ability to learn and apply organizational structures, policies, procedures, processes, and department-specific requirements.
Ability to interact professionally with internal and external employees and customers to answer questions and resolve issues with tact and diplomacy.
Ability to handle sensitive and confidential information in compliance with PCI requirements and Personally Identifiable Information (PII) policies.
Proven success working in a customer service environment, including the ability to:Focus on tasks and follow established proceduresApply procedures in the correct sequenceMake decisions with limited informationWork effectively within a structured team environment Knowledge of utility industry processes, including: Issuing meter and service orders for inspections and adjustmentsReviewing credit information to determine security requirements and financing eligibilityResponding to billing and account inquiries, including high bills, payment history, credit tracing, and rate applicationsDetermining appropriate actions for open and closed service accountsMeeting established quality and productivity standardsFollowing Customer and Emergency Contact Center protocols for gas odor complaints and emergency situations Ability to report o...
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Type: Permanent Location: Raleigh, US-NC
Salary / Rate: Not Specified
Posted: 2026-11-06 08:18:10
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Company Overview FHC has been a national leader for over two decades, providing contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions.
As an industry leader, we proudly support clients across higher education, government, financial services, healthcare, telecommunications, and utilities.
Were hiring exceptional Contact Center Representative's for an exciting opportunity supporting a state-wide program.
This role offers the chance to make a meaningful impact while working in a professional, fast-paced environment.
Project Hours of Operation: Monday Friday, 10:00 AM 9:00 PM EST (7:00 AM PST- 6:00 PM PST) Essential Functions Receive high volume in-bound calls and assist customers with starting/stopping/transferring serviceRespond to incoming calls from customers in a professional and courteous manner.Occasional out-bound calls for verification purposesDocument interactions in the system accurately and efficiently through data entry.Research and resolve customer questions and issues using online tools and systemsOperate multiple applications, databases, and computer programsAssist customers with setting up payment arrangements, budget billing and processing paymentsGuide customers in setting up and accessing their online accounts.Assist customers with reviewing and disputing invoices accurately.Investigate billing discrepancies and reconcile credits, payments, and account balances as needed.
Maintain confidentiality of sensitive information in compliance with regulations.
Competencies Basic to intermediate knowledge of utility regulatory requirements, codes, and operations needed to prioritize and oversee customer interactions.
Demonstrated ability to learn and apply organizational structures, policies, procedures, processes, and department-specific requirements.
Ability to interact professionally with internal and external employees and customers to answer questions and resolve issues with tact and diplomacy.
Ability to handle sensitive and confidential information in compliance with PCI requirements and Personally Identifiable Information (PII) policies.
Proven success working in a customer service environment, including the ability to:Focus on tasks and follow established proceduresApply procedures in the correct sequenceMake decisions with limited informationWork effectively within a structured team environment Knowledge of utility industry processes, including: Issuing meter and service orders for inspections and adjustmentsReviewing credit information to determine security requirements and financing eligibilityResponding to billing and account inquiries, including high bills, payment history, credit tracing, and rate applicationsDetermining appropriate actions for open and closed service accountsMeeting established quality and productivity standardsFollowing Customer and Emergency Contact Center protocols for gas odor complaints and emergency situations Ability to report on operational directive...
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Type: Permanent Location: Raleigh, US-NC
Salary / Rate: Not Specified
Posted: 2026-11-06 08:18:06
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Summary F.H.
Cann & Associates is seeking motivated Temporary Customer Service Representatives (CSRs) to support an important statewide program.
In this role, you will assist customers by providing exceptional service and support in a fast-paced, professional environment.
This temporary opportunity offers full-time hours with operating schedules of Monday through Friday, working 8-hour shifts between 8:00 AM and 7:00 PM EST.
If you enjoy helping others and making a positive impact, we encourage you to apply.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Essential Functions Receive high volume in-bound calls and assist customers with starting/stopping/transferring service.Occasional out-bound calls for verification purposesData entry of sensitive information.Research and resolve customerquestions and issues usingonline tools and systems.Operate multiple applications, databases, and computer programs.Assist customers with setting up payment arrangements and budget billing.Assist customers with processing payments.Assist customers with setting up and or accessing online accounts.
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Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-11-06 08:10:46
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Summary F.H.
Cann & Associates is seeking motivated Temporary Customer Service Representatives (CSRs) to support an important statewide program.
In this role, you will assist customers by providing exceptional service and support in a fast-paced, professional environment.
This temporary opportunity offers full-time hours with operating schedules of Monday through Friday, working 8-hour shifts between 8:00 AM and 7:00 PM EST.
If you enjoy helping others and making a positive impact, we encourage you to apply.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Essential Functions Receive high volume in-bound calls and assist customers with starting/stopping/transferring service.Occasional out-bound calls for verification purposesData entry of sensitive information.Research and resolve customerquestions and issues usingonline tools and systems.Operate multiple applications, databases, and computer programs.Assist customers with setting up payment arrangements and budget billing.Assist customers with processing payments.Assist customers with setting up and or accessing online accounts.
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Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2026-11-06 08:10:43
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Customer Support Specialist I (Remote)
As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.
Vitu provides innovative, cutting-edge services to the motor vehicle industry.
Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations — all on one platform.
With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.
Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
Job Summary
The Customer Support Specialist helps customers via an inbound call queue, support ticketing systems, and/or through established customer engagement.
Develops and maintains positive relations with customers.
Responds to customer inquiries regarding company products, features, and/or services.
Addresses fulfillment, billing, account management, technical, and configuration issues.
Refers complex, unexpected, or recurring issues to internal experts as required to ensure prompt and effective resolution
Key Responsibilities
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
* Receive and respond to customer requests via the inbound call queue and support ticketing systems.
* Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
* Provide Tier 1 support, solving standard and recurring issues with the customer's configuration such as password resets or answering basic questions about the solution.
* May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
* Apply appropriate internal and security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.
* Document customer inquiries, status, and resolution.
* Work across teams when needed and follow up with customers to resolve issues satisfactorily.
Qualifications and Experience
* High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
* Proven customer support or client service experience.
* Strong phone and email contact handling skills and active listening.
* Familiarity with CRM systems and practices, preferred.
* Customer orientation and ability to adapt/respond to different types of personalities.
* Excellent communication and problem-solving skills.
* Ability to multitask, prioritize, and manage time effectively.
* Experience in title, registration, MVA, or dealerships preferred.
* ...
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Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-11-05 08:22:17
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What Will Your Job Look Like?
The primary job function of the Regional Care Coordinator is to manage the member’s experience, once trip intake is completed, through the completion of transportation.
The members that this role manages will be determined by corporate guidelines and regional leadership.
The Regional Care Coordinator will be responsible for trip monitoring, trip recovery, templating, problem solving, updating customer notes, outbound calls to members/providers/facilities to confirm/correct/verify trip information, member education, and ensuring successful trip outcomes.
Location: This is a Work from Home position.
Candidates located in Florida and Mississippi are strongly preferred.
Hours: Candidates must be able to work the following shift:
Monday - Friday: 8:00am - 4:30pm (Saturday and Sunday off).
Hours may slightly change based on business needs.
What You’ll Do:
* Act as liaison and partner with health plan clients, members, and internal/external partners to coordinate a superior experience for members identified needing extra care
* Provide member support based on a population identified by the client or internal stakeholder
* Provide Trip monitoring/confirmations, trip recovery, templating, problem solving, calls to members/facilities/providers to confirm/verify/correct transportation, ensure trips accuracy prior to facility holiday changes and emergency trip mitigation during disaster situations
* Ensure excellent and professional written and/or oral communication, and a sincere personal commitment to promptness, reliability, and quality of work
* Maintain an impacted member list and provide follow ups to ensure the members got to and from their appointments safely and on time
* Document escalations and action plans in the appropriate intake systems
* Understand the Operations department to better service and care for both customers and fellow employees
* Process escalated trips in a timely manner to prevent complaints or a member service failure
* Report issues, unusual trip circumstances and/or inefficiencies of vendor operations to local or corporate leadership for prompt resolution
* Maintain a strong working understanding of MTM technology, portals and applications and how it applies NEMT services for members, transportation providers and medical facilities
* Demonstrate flexibility in assignments to better serve members and help MTM achieve its business and operational goals of reducing complaints, mitigating service failures, and removing barriers
* Adhere to policies and procedures and training
* Ensure compliance with assigned KPIs and contract requirements
* Adhering to all standard monthly development sessions such as monthly manager meetings (MMM) for documentations including Attendance, Performance and Adherence to schedules
* Ensure the documentation of internal complaints/grievances, the coordination of care coordination ser...
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Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2026-11-05 08:14:57
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The Special Education Administrative Assistant plays an important role in supporting student success by maintaining accurate student records, providing administrative assistance, and helping ensure that students receive the services and support they need.
Type: Permanent Location: Willmar, US-MN
Salary / Rate: Not Specified
Posted: 2026-11-05 08:14:37
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Callanan Industries Inc., a CRH Company, is a leading supplier of paving materials and construction services in New York State.
We provide a complete range of high-quality aggregates, asphalt, ready-mix concrete products, and construction paving services to state, federal, municipal, commercial, and private customers.
Callanan has been in business since 1883 and would not have such a long and successful track record were it not for our employees.
We consider our employees our greatest strength, and we constantly strive to improve as an employer.
We live by the saying, "We Make Safety Our Family Business." Safety is a core value, and employees support one another to promote a culture of safety throughout the company.
Are you ready to start building a rewarding future? Join our team today!
Job Description Summary
This position requires the employee to perform a wide variety of functions including, but not limited to, the following:
* Take and process customer orders for ready-mixed concrete
* Schedule orders and dispatch trucks
* Communicate with customers and provide exceptional customer service
* Collaborate with all departments
* Organize and send requested reports and/or order information to customers
* Keep the Customer Service/Dispatch Manager and sales department informed of problems or concerns throughout the day that may require their knowledge or attention
* Communicate directly with the Customer Service/Dispatch Manager regarding any available delivery slots when the schedule books up
* Other duties as assigned
Requirements
* Candidate must be energetic and customer friendly with the ability to work in a fast paced team atmosphere that focuses around the customer in the concrete & construction industry.
* Strong computer skills
* Strong attention to detail
* Demonstrate the ability to work independently, without direct supervision
* Demonstrate good performance, safety and attendance
* Demonstrate a willingness to work overtime and weekends/holidays, especially during the summer season
* Demonstrates ability to work and communicate well with Supervisors, Dispatchers, Drivers and other employees
* Demonstrate the ability to conform to and maintain MSHA, OSHA, DOT and all other company or governmental state rules and regulations.
* Pre employment screenings are required.
* Regular and predictable attendance at assigned times is required
Education/Experience
* High school graduate or equivalent
* Customer service experience
* Dispatch experience is preferred
* Readymix experience is preferred
What CRH Offers You
* Pay range is $27.00-$29.00/hour
* Comprehensive medical, dental and disability benefits programs
* Group retirement savings program
* Health and wellness programs
* A culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud herita...
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Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-11-05 08:03:25
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For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers.
We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home.
Come see why our associates love working at MasterBrand.
Job Description:
The Customer Service Representative (Builder) owns the end-to-end customer service lifecycle for service and warranty orders, serving as the primary point of contact to diagnose issues, prescribe corrective actions, and drive timely resolutions.
This role ensures seamless alignment between customers and homeowners, MasterBrand field teams, Installers, and Service Technicians, orchestrating schedules, parts staging, and follow-up to deliver exceptional outcomes.
Success is measured by outstanding customer satisfaction, rapid response times to builders, high data accuracy in the ordering platform and Salesforce, on-time appointment completion, and a sustained reduction in repeat service visits.
This position is based at our Brentwood, Tennessee facility and requires onsite attendance Monday through Friday, 7:00 a.m.
to 3:30 p.m.
Responsibilities:
* Respond to all customer inquiries (phone, email, web) within 8 business hours and log communication in Salesforce.
* Provide clear, concise status updates and coordinate issue resolution, including diagnosing concerns, recommending corrective actions, and scheduling follow-up service as needed.
* Create and maintain service work orders and warranty appointments in Salesforce with complete and accurate documentation, including scopes of work and required parts.
* Coordinate service appointments, monitor construction schedules, and update calendars and work orders to reflect changes while minimizing disruptions and avoiding rework.
* Close out service work orders in Salesforce after verifying completion, parts used, labor time, and customer sign-off.
* Track and resolve incomplete services, warranty claims, quality inspection items, and installer debriefs, escalating complex or recurring issues when appropriate.
* Confirm parts availability, coordinate with internal teams to avoid delays, and monitor shortages, damages, incorrect parts, and backorders.
* Serve as the primary liaison between Field Service Representatives, Sales, Builders, and Subcontractors to set expectations and communicate critical updates.
* Participate in team and subcontractor alignment meetings to drive performance, process adherence, collaboration, and effective communication.
* Accurately enter customer orders and quotes into designated systems and ensure timely communication with customers once processed.
* Build deep knowledge of MasterBrand products and procedures; identify recurring issues and recommend process or product improvem...
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Type: Permanent Location: Brentwood, US-TN
Salary / Rate: 21.73
Posted: 2026-11-04 09:50:58
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Company Name:
PBS Systems
Job Location:
Arlington, TX
Job Type:
Full-time, Permanent
No.
of Openings:
01
Job Requirement(s):
Internal Job Title:
Travel across Canada and USA up to one week per month
Service Support Analyst - Tier 1
Reports To:
Team Lead, Service Support
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity:
At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America.
Each month, hundreds of new users join our platform, and we’re growing fast.
We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth.
Your career path here can evolve in alignment with your skills, interests, and aspirations.
The Role:
PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in the Service module of our software.
By assisting customers during development, install and training processes of their new dealership software.
You will be assisting the customer with new software install training as well as online/on the phone assistance.
Responsibilities:
* Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
* Logging and documenting all customer interactions within our ticketing system and escalating matters as required
* Collaborating with other groups/departments to streamline service delivery
* Identify opportunities to drive process improvements that positively impact the client’s experience
* Develop knowledge and understanding of our software and support infrastructure
* Achieving and exceeding KPI targets and other Metrics defined by the department
* Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notes
* Assisting and training current as well as new staff members
* Maintaining and contributing knowledgebase articles including informational articles, how-to’s, troubleshooting guides and FAQs
* Escalating incidents to the appropriate development team
* Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required
* Commit to ongoing professional development and cross-training as recommended by your Team Lead
* Maintaining a high level of punctuality as well as a consistent, reliable attendance s...
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Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2026-11-04 09:46:55
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Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers,to improve sales, support all site operations to maximize profits, to exceed expectations providing product and services that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.
Position Summary: Maximize customer satisfaction, perform cleaning duties, stock and handle products, perform cash handling and register operation duties.
Job Responsibilities: Maximize Customer Satisfaction and Sales Improvement Provide quick, friendly serviceSuggest additional and promotional items, optimize time of self to ensure Customer Service Plus OneHandle customer's questions, complaints, and returns quickly and appropriately or refer to ManagementPromote the use and benefits of the QD Card Cash Handling/Reporting and Register Operations Perform shift and daily opening/closing activities as instructed/use of checklistPerform duties and follow policy on cash handling/reportingEnsure sales are recorded and cash is secure and accounted for as per policyEnsure alcohol/tobacco/lottery and lotto sales are appropriately handled Safety and Security Ensure internal and external store areas are kept free of safety hazardsCorrect and report any safety or security violations, concerns, etc.
Receiving, Stocking and Handling Products Face stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higherEnsure proper rotation of productsRemove out-dates, damaged, and spoiled productsReceive and check-in deliveries, lifting and organizing containers weighing up to 50 poundsVerify accuracy by comparing shipment to written order and report discrepancies in deliveries.Verify shelf tags (accurate, readable)Maintain storeroom and cooler stock neatly and orderlyLift and organize cases of milk and other containers weighing up to 50 pounds one or more times a shift (in the cooler area, on the sales floor and outside)Serve and prepare ice cream cones/cupsPrepare and package hot food for customers purchase if applicable Lift and count returnable bottles and cans, stack neatly in designated areaHandle open products appropriately and according to health regulations Cooperate with other stores and company personnel Demonstrate respect for employees and the companyReport to work as scheduled and in appropriate company uniformFollow through on assigned tasks, demonstrate urgency in getting things doneComplete training assignmentsMaintain confidentiality of store personnel and operationsSign in and out using time and attendance systemKnow and follow policies and procedures Education/Experience High School diploma or equivalent preferredRetail Customer Service experience preferred Training Must complete the following within 60 days of hire New Employee OrientationNew Employee ChecklistRTO (Ready Training on-line)CSR SecurityMust have...
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Type: Permanent Location: Lansing, US-MI
Salary / Rate: Not Specified
Posted: 2026-11-04 09:20:12
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What Will Your Job Look Like?
The primary job function of the Regional Care Coordinator is to manage the member’s experience, once trip intake is completed, through the completion of transportation.
The members that this role manages will be determined by corporate guidelines and regional leadership.
The Regional Care Coordinator will be responsible for trip monitoring, trip recovery, templating, problem solving, updating customer notes, outbound calls to members/providers/facilities to confirm/correct/verify trip information, member education, and ensuring successful trip outcomes.
Location: This is a Work from Home position.
Candidates located in Florida and Mississippi are strongly preferred.
Hours: Candidates must be able to work the following shift:
Monday - Friday: 8:00am - 4:30pm (Saturday and Sunday off).
Hours may slightly change based on business needs.
What You’ll Do:
* Act as liaison and partner with health plan clients, members, and internal/external partners to coordinate a superior experience for members identified needing extra care
* Provide member support based on a population identified by the client or internal stakeholder
* Provide Trip monitoring/confirmations, trip recovery, templating, problem solving, calls to members/facilities/providers to confirm/verify/correct transportation, ensure trips accuracy prior to facility holiday changes and emergency trip mitigation during disaster situations
* Ensure excellent and professional written and/or oral communication, and a sincere personal commitment to promptness, reliability, and quality of work
* Maintain an impacted member list and provide follow ups to ensure the members got to and from their appointments safely and on time
* Document escalations and action plans in the appropriate intake systems
* Understand the Operations department to better service and care for both customers and fellow employees
* Process escalated trips in a timely manner to prevent complaints or a member service failure
* Report issues, unusual trip circumstances and/or inefficiencies of vendor operations to local or corporate leadership for prompt resolution
* Maintain a strong working understanding of MTM technology, portals and applications and how it applies NEMT services for members, transportation providers and medical facilities
* Demonstrate flexibility in assignments to better serve members and help MTM achieve its business and operational goals of reducing complaints, mitigating service failures, and removing barriers
* Adhere to policies and procedures and training
* Ensure compliance with assigned KPIs and contract requirements
* Adhering to all standard monthly development sessions such as monthly manager meetings (MMM) for documentations including Attendance, Performance and Adherence to schedules
* Ensure the documentation of internal complaints/grievances, the coordination of care coor...
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Type: Permanent Location: jackson, US-MS
Salary / Rate: Not Specified
Posted: 2026-11-04 09:17:47
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Part-Time Lead Generator / Customer Service Representative Atlantic Blue Water Services Pay: $18.00 per hour plus commission and bonus opportunities Schedule: Part-Time | Up to 30 Hours per Week | Weekends and Occasional Evenings Get Paid to Connect with People Are you outgoing, dependable, and comfortable starting conversations? Atlantic Blue Water Services is seeking Part-Time Lead Generators / Customer Service Representatives to represent our company at retail locations, community events, and promotional activities.
Youll introduce homeowners to our water treatment services, answer general questions, and connect interested customers with our sales team.
No prior sales or water treatment experience is requiredwe provide paid training and ongoing support.
What Youll Do Engage shoppers and event attendees in friendly, professional conversations.Introduce Atlantic Blues water treatment products and services.Identify interested customers, qualify leads, and collect accurate contact information.Enter lead information using company procedures and electronic devices.Answer general questions and share customer feedback with management.Work toward established lead-generation and performance goals.Set up, maintain, and break down promotional displays and materials.Maintain a professional appearance and a clean, organized display area.Perform other related duties as assigned.
Qualifications Friendly, outgoing personality and strong communication skillsComfort approaching shoppers and starting conversationsAbility to work independently and stay engaged throughout a shiftAccuracy when collecting and entering customer informationReliability, professionalism, and willingness to follow proceduresAvailability for weekends and occasional eveningsAt least 18 years old Preferred, but not required: Experience in customer service, retail, sales, events, or lead generation.
What We Offer $18.00 per hour base payCommission and bonus opportunities in addition to hourly payFlexible part-time scheduling, up to 30 hours per weekPaid training and ongoing supportA team-oriented, customer-facing work environmentOpportunities for growth and advancement Physical Requirements and Work Environment This position involves working with the public at retail stores, events, and promotional locations.
Essential duties require the ability to: Stand and walk for extended periods during shifts that may last up to approximately eight hours.Lift, carry, and move promotional materials and equipment weighing up to 50 pounds.Set up and break down tables, tents, signage, and demonstration equipment as needed.Use hands and arms to handle materials, complete paperwork, and operate electronic devices.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Employment Requirements Offers of employment may be contingent upon successful completion of a background check in accordance with applicable laws.
Equal Opp...
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Type: Permanent Location: Severna Park, US-MD
Salary / Rate: Not Specified
Posted: 2026-11-04 09:08:00
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Part-Time Lead Generator / Customer Service Representative Atlantic Blue Water Services Pay: $18.00 per hour plus commission and bonus opportunities Schedule: Part-Time | Up to 30 Hours per Week | Weekends and Occasional Evenings Get Paid to Connect with People Are you outgoing, dependable, and comfortable starting conversations? Atlantic Blue Water Services is seeking Part-Time Lead Generators / Customer Service Representatives to represent our company at retail locations, community events, and promotional activities.
Youll introduce homeowners to our water treatment services, answer general questions, and connect interested customers with our sales team.
No prior sales or water treatment experience is requiredwe provide paid training and ongoing support.
What Youll Do Engage shoppers and event attendees in friendly, professional conversations.Introduce Atlantic Blues water treatment products and services.Identify interested customers, qualify leads, and collect accurate contact information.Enter lead information using company procedures and electronic devices.Answer general questions and share customer feedback with management.Work toward established lead-generation and performance goals.Set up, maintain, and break down promotional displays and materials.Maintain a professional appearance and a clean, organized display area.Perform other related duties as assigned.
Qualifications Friendly, outgoing personality and strong communication skillsComfort approaching shoppers and starting conversationsAbility to work independently and stay engaged throughout a shiftAccuracy when collecting and entering customer informationReliability, professionalism, and willingness to follow proceduresAvailability for weekends and occasional eveningsAt least 18 years old Preferred, but not required: Experience in customer service, retail, sales, events, or lead generation.
What We Offer $18.00 per hour base payCommission and bonus opportunities in addition to hourly payFlexible part-time scheduling, up to 30 hours per weekPaid training and ongoing supportA team-oriented, customer-facing work environmentOpportunities for growth and advancement Physical Requirements and Work Environment This position involves working with the public at retail stores, events, and promotional locations.
Essential duties require the ability to: Stand and walk for extended periods during shifts that may last up to approximately eight hours.Lift, carry, and move promotional materials and equipment weighing up to 50 pounds.Set up and break down tables, tents, signage, and demonstration equipment as needed.Use hands and arms to handle materials, complete paperwork, and operate electronic devices.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Employment Requirements Offers of employment may be contingent upon successful completion of a background check in accordance with applicable laws.
Equal Opp...
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Type: Permanent Location: Forest Hill, US-MD
Salary / Rate: Not Specified
Posted: 2026-11-04 09:07:46
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Job ID: 528390
CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America.
Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.
Job Summary
We are seeking a highly motivated Payroll Contact Center Specialist who will serves as the first point of contact for employees with payroll-related inquiries.
This role is responsible for delivering timely, accurate, and high-quality customer service, while ensuring compliance with company policies, federal/state regulations, and payroll best practice.
What Shared Services Does
A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality.
By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency.
SSC's primary functions include:
* O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
* R2R (Record-to-Report): Enables robust financial reporting and accounting.
* P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships.
Manages the Travel and Expense program.
* Center of Excellence: Drives innovation and continuous improvement.
* Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.
Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.
Key Responsibilities
* Respond to inbound inquiries via phone, email, or ticketing system related to payroll, timekeeping, and tax issues.
* Research and resolve payroll discrepancies and escalate complex cases as necessary.
* Educate employees on payroll policies, timelines, and resources.
* Maintain detailed case documentation and track issue resolution progress.
* Collaborate with Payroll, HR, and IT teams to improve processes and enhance employee experience.
* Identify trends in contact center tickets and recommend solutions to recurring issues.
* Assist in preparing payroll reports and audits as requested.
* Participate in cross-functional projects aimed at improving finance operations and control frameworks.
* Perform other related duties as assigned.
Education & Qualifications
* Bachelor's degree or equivalent work experience (required).
* Minimum 2 years of multi-corporation, multi-state payroll processing or business environment experience required.
* Payroll certification (FPC/CPP) strongly preferred.
* Experience in a large payroll processing or contact center preferred.
* Basic knowledge of payroll principles, wage and hour law, payroll taxes, and wage attachments required.
* PC literate: Windows, Excel, Word, Outlook, an...
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Type: Permanent Location: Alpharetta, US-GA
Salary / Rate: Not Specified
Posted: 2026-11-04 08:21:37
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Role Summary
The Senior Technical Support Consultant provides advanced application support to healthcare clients, independently investigating complex issues and coordinating resolution across clients, vendors, and internal teams.
The role supports reliable service delivery through sound troubleshooting, clear communication, accurate case management, and knowledge sharing.
The consultant handles priority escalations, contributes to problem and change management, and supports the development of colleagues through peer guidance and knowledge-transfer sessions.
Key Responsibilities
* Provide remote application support to hospital IT staff and other healthcare clients.
* Investigate and resolve complex product issues; identify when to engage Development, vendors, or other support teams.
* Manage incidents and service requests through their lifecycle, maintaining clear case notes, action plans, ownership, and client updates.
* Handle priority incidents and participate in P1/P2 escalations, calls, and bridge calls as required.
* Troubleshoot SQL Server and T-SQL issues, including query execution, data validation, job failures, and common performance or space-related problems; escalate issues requiring deeper specialist investigation.
* Troubleshoot Windows Server and application-environment issues, such as services, scheduled tasks, permissions, storage, and connectivity, within the role’s access and support scope.
* Explain application functionality and workarounds to clients, and share product feedback with appropriate internal teams.
* Create and maintain useful knowledge articles and document recurring issues or defects to support problem management.
* Follow change-management, patient-safety, security, and support procedures.
* Collaborate with Development, Services, vendors, and other Product Support teams to progress cases and achieve resolution.
* Share product and troubleshooting knowledge with colleagues through case reviews, peer guidance, and knowledge-transfer sessions.
* Contribute to queue monitoring, handovers, and other team activities that support service continuity.
Minimum Qualifications
* Typically 5+ years of experience in technical support, software support, or a related role.
Equivalent relevant experience may be considered.
* Strong practical SQL skills, including writing and troubleshooting queries and using SQL Server/T-SQL in a support context.
* Experience investigating common SQL Server issues, such as failed jobs, query performance, and data or storage concerns, with appropriate escalation of complex database problems.
* Working knowledge of Windows Server support, including services, scheduled tasks, permissions, storage, and basic connectivity troubleshooting.
* Experience troubleshooting software applications and analysing complex customer issues.
* Understanding of software development and support lifecycles, including de...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 804710
Posted: 2026-11-03 08:43:45
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Job Title: Associate Technical Support Consultant
Experience: Fresher / 0–1 year
Location: Remote
Employment Type: Full-Time
Department: Technical Support / Customer Support
Job Summary
We are looking for a motivated and technically inclined Associate Technical Support Consultant to join our Technical Support team.
This is an entry-level opportunity for a fresher who is passionate about technology, problem-solving, and helping customers.
The successful candidate will receive training on our enterprise healthcare software products and support processes and will work closely with experienced consultants to troubleshoot and resolve customer issues.
The role provides an opportunity to develop expertise in enterprise applications, databases, interfaces, application troubleshooting, incident management, and healthcare IT systems.
Key Responsibilities
* Provide first-level technical support to customers using enterprise healthcare software applications.
* Investigate, troubleshoot, and resolve application and technical issues reported through ServiceNow or other ticketing systems.
* Analyse reported problems by gathering relevant information, reviewing logs, identifying error messages, and following established troubleshooting procedures.
* Follow documented Standard Operating Procedures (SOPs), Knowledge Articles, and troubleshooting guides to resolve common issues.
* Perform basic application configuration, validation, and troubleshooting activities under the guidance of senior team members.
* Collaborate with senior technical consultants, development, infrastructure, database, interface, and other technical teams when additional expertise is required.
* Maintain accurate and detailed case documentation, including troubleshooting steps, findings, resolution, and customer communication.
* Meet defined SLA, productivity, quality, and customer satisfaction expectations.
* Participate in knowledge-transfer sessions and continuously build knowledge of supported products.
* Identify recurring issues and contribute ideas for improving knowledge articles, SOPs, automation, and support processes.
* Use available tools, documentation, and AI-assisted troubleshooting capabilities responsibly to improve investigation efficiency and resolution quality.
* Communicate clearly and professionally with customers and internal teams through email, chat, and support calls.
* Participate in rotational shifts, including evening/night/weekend coverage, based on business requirements.
* Escalate critical or high-impact issues promptly and ensure appropriate follow-up until resolution.
Required Qualifications
* Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline.
* Fresh graduates with strong technical aptitude are e...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 212890
Posted: 2026-11-03 08:43:40
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At MidWest America youre more than just an employee, youre part of a mission-driven team committed to making a real difference in the lives of others.
We believe in the power of people helping people, and that every unique background, voice, and perspective makes us stronger.
Here, youll find a workplace rooted in community, inclusion, and equity, where youre encouraged to bring your whole self to work and grow with purpose.
We serve every member with compassion and respect, no matter their financial journey.
So bring your passion.
Share your ideas.
Be part of something meaningful.
Find your place.
Build your future.
Make an impact, right where it matters most.
Job Summary: Responsible for delivering professional, accurate, and courteous service to members while supporting the promotion of Credit Union products and services.
Job Qualifications: A high school diploma or GED is required.
Prior experience in cash handling and sales is preferred.
Reliable transportation to and from the workplace is necessary.
Essential Elements of the Job: 1.
Present a friendly and professional image of yourself and the Credit Union.
2.
Deliver accurate, prompt, and courteous service when handling member transactions.
3.
Communicate clearly and respectfully with members and Midwest America staff.
4.
Protect member privacy/confidentiality and verify identity per Credit Union procedures.
5.
Follow all security and transaction processing guidelines.
6.
Assist with fraud documentation when needed, following established procedures.
7.
Handle cash responsibly and securely using drawer and recycler protocols.
8.
Identify opportunities to offer helpful Credit Union products and services; refer new account, loan or mortgage inquiries appropriately.
9.
Keep your workspace clean and organized in line with our clean desk policy.
Additional Responsibilities: 1.
Take part in the required Credit Union training.
2.
Support local community events as needed.
3.
Perform other duties as assigned by management.
4.
Participate in the Credit Unions volunteer program.
Job Skills and Work Relations: Employee must demonstrate proficient phone etiquette skills, written and verbal communication skills, and ability to effectively handle multiple tasks simultaneously.
Effective comprehension, verbal communication, and written communication skills in English.
Working knowledge of Microsoft Outlook, Word, Symitar, and Excel.
Employee must possess proficient organizational and self-starter skills, good problem-solving and team-player skills, and display tact and professionalism in working closely with co-workers, other departments, and members.
Employee reports directly to the Branch Manager Physical Effort and Working Conditions: Employee performs duties in a standard office environment involving remaining in a stationary position most of the time, keyboarding close vision, and communication.
May be required to move up to 50 pounds.
Employee may work with a desktop computer, printer, copier, cal...
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Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-11-03 08:20:56
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Job ID: 527278
Jack B.
Parson Companies, is a CRH Company.
Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.
We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.
We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.
Position Overview
This position will implement and manage OMG's Telematics initiative for Jack B Parson and Staker Parson Co.
North and South.
The goal is to provide support to our drivers and dispatchers with the hardware and software essential for their day to day responsibilities.
This includes managing inventory, training new drivers, coordinating software updates, and managing reporting capabilities for operations staff.
This role will interact with several lines of business to ensure our drivers have the hardware support needed, and to ensure our staff have assistance for troubleshooting and coordinating updates for existing software, as well as a point of contact for rolling out new software.
Key Responsibilities (Essential Duties and Functions)
Onboard New Staff
* Drivers will need application setup, equipment ordered, and training
* Operations center and back office staff will need application setup and training
Liaison between vendors, OMG IT, users, and other OMG site champions
* Troubleshoot software, coordinate solutions with OMG IT or vendor, keep staff updated of progress
* Notify users of any updates or maintenance that may affect their day to day processes
* Monitor usage of products, offer suggestions to improve utilization, and keep upper management informed if corrective action needs to be taken
* Act as a single point of contact for Staker Parson
* Provide feedback to OMG IT and interested parties concerning Staker Parson's development needs, wants, and pitfalls.
* Oversee invoices to confirm charges are appropriate and are getting paid.
* Send HOS violation reports to managers
Hardware Maintenance
* Conduct regular hardware check-ins to maintain a positive relationship with drivers and to identify poor care trends that should be addressed
* Track inventory & order parts when necessary
* Check for non-reporting trucks; notify managers and shop to determine level of action needed
* Maintain organization of equipment distribution
Software Maintenance
* Coordinate Updates
* Oversee usage and accuracy of software
* Continue to learn and utilize the full functionality of the programs, as well as support process improvements in coordination with software capabilities
* Provide suggestions for development and improvements to the programs
Workplace Requirements
* Must be willing to travel to the field to assist drivers as needed, and work away from home when required.
* ...
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Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-11-03 07:36:11
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The Account Follow-up Representative II is responsible for the review and resolution of outstanding insurance balances on hospital patient accounts.
The Account Follow-up Representative II is required to learn multiple hospital systems, conduct research analysis, utilize intermediate skills to work basic to complex outstanding insurance claims, work closely with third party payors to answer relevant questions and obtain appropriate information in pursuit of resolving unpaid claims.
The Account Follow-up Representative II is a remote role, eligible to anyone in the U.S.
What your impact will be:
Responsibilities:
· Timely follow-up on hospital patient accounts that are outstanding for insurance payment, including but not limited to the following processes: verify claim payment status, rebill to patient’s insurance, proration to correct financial class and notation of patient accounts with steps taken for resolution
· Work an average of 40-50 accounts per workday for assigned payor(s)
· Assigned Payor denials and Zero ($0) pay reports worked within 24 hours of receipt
· Gather additional demographic, clinical information, medical records, authorizations, and insurance related information deemed necessary to pay outstanding medical claims and update the applicable systems with the patient’s information
· Ability to prioritize job responsibilities and manage time effectively for completion of assignments
· Analyze, communicate, and participate in resolving denial/variance trends and payor issues with other teams/departments within the organization
· Identifies and prepares less complex claims for reconsiderations and appeals
· Assists leadership in managing assigned A/R and ensure resolution of outstanding insurance balances at 90 days post discharge
· Works closely with third party payors and takes next steps to reach resolution of outstanding insurance balances.
· Must have the ability to deliver education and training for new hires along with assisting less experienced representatives.
· Perform research on patient accounts with outstanding insurance balances and route patient accounts through appropriate workflows
· Review and recommend adjustments to accounts in accordance with the payor, company, and client guidelines
· Participate in and complete projects assigned by team lead or manager to fulfill clients’ contractual agreement of services
· Work in partnership with other teams/departments regarding resolution of project issues, concerns, and workflows
· Maintain the effectiveness and implementation of the MEDHOST Quality Management System and meet applicable regulatory requirements as needed
· Responsible for QMS procedures listed in QMS Procedure Crosswalk f...
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Type: Permanent Location: Nashville, US-TN
Salary / Rate: 26
Posted: 2026-11-01 09:19:33
