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ABOUT LCI
The mission of LCI is to provide meaningful employment for the blind and visually impaired.
We accomplish this in four ways:
* EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
* BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
* SERVE: Many of our products are sold directly to the federal government.
We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military.
* SUPPORT: We want to end blindness forever.
To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.
ABOUT THIS ROLE
Perform daily customer service functions.
LOCATION AND SCHEDULE
Monday-Friday 7:30 AM – 4 PM
KEY RESPONSIBILITIES
* Provide excellent customer service to customers and partners.
* Assist department in meeting customer service goals and service level agreements.
* Processing incoming orders for the department.
* Track and issue credits for customer returns.
* Answer and manage incoming emails and calls while being able to respond to customer requests and/or complaints in a professional manner.
* Maintain accurate records of customer interactions and service.
* Utilize reference materials to assist and resolve any inquiries.
* Assist the team with projects.
* Maintain the strictest confidentiality and privacy of customer and agency information.
* All other duties as assigned by Manager or Supervisor.
QUALIFICATIONS
* High School graduate with additional training in customer service or one-year equivalent work experience.
* Two years of experience in customer service, customer support, or a related field.
* Must be proficient with Windows 10 and the Chrome browser and have basic computer skills.
* Able to multitask and use multiple computer programs at the same time.
* Excellent interpersonal skills in dealing with and communicating with customers, vendors, company divisions, co-workers and management, verbally and in writing.
* Demonstrated proficiency with Microsoft Office skills, especially Excel.
* Customer-focused with the ability to actively listen, utilize critical thinking, problem-solving and reading comprehension skills to effectively resolve issues.
* Strong time management and prioritization skills.
* If applicable, demonstrated proficiency in use of Assistive Technology required with either JAWS and/or Zoom Text for visual adaptation.
Why LCI?
* Purpose-driven company driven by principles, not profit
* Reach your highest potential: upward mobility, rewarded through hard work
* Competitive salary and compensation
* Basic Life Insurance at ...
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Type: Permanent Location: Durham, US-NC
Salary / Rate: Not Specified
Posted: 2026-01-24 07:05:05
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Your Job
Provide input and support to Sales Account Managers and Customers in preparing quotations, monitoring order status, follow-up and execution of critical programs/processes and report analysis and preparation.
Foster positive relationships with Customers via timely and thorough follow-up to inquiries and order requirements.
Our Team
Our Fremont-based customer service team is dedicated to supporting a diverse range of top-tier clients with excellence and professionalism.
Known for our strong work ethic and unwavering commitment to customer satisfaction, we consistently deliver high-quality support tailored to each client's unique needs.
Our team thrives on collaboration, mutual respect, and a shared spirit of success-fostering a positive and productive environment where teamwork drives results.
Whether solving complex issues or providing day-to-day assistance, we take pride in being reliable, responsive, and customer-focused.
What You Will Do
* Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
* Ensure Customer inquiries/issues are addressed/ resolved to completion
* Ensure accuracy of data and requirements in SAP
* Manage execution, requirements and maintenance of Customer Programs
* Resolve Order-related issues with intercompany departments
* Issue Quotations and follow-up on the status
* Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
* Prepare Order, RMA and Forecast status reports.
* Backup Account/Sales Managers during Travel
* Update Customer portals
* Issue open order ECOs
Who You Are (Basic Qualifications)
* Excellent written/verbal communications skills, detail oriented, and MS Office proficiency with an emphasis on Excel.
* Minimum 3 yrs experience in a customer-facing service role.
Added plus if experience includes familiarity with DSS products (WLM, Opto-E, Connectivity).
* BA/BS preferred
For this role, we anticipate paying $75,000- $105,000 per year.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives.
We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.
Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ...
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Type: Permanent Location: Fremont, US-CA
Salary / Rate: Not Specified
Posted: 2026-01-23 22:43:05
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Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in con...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2026-01-23 22:05:41
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At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
Dein neues Team
Du übernimmst die Leitung einer von zwei Abteilungen im Bereich Customer Support Core Lab Application im RCSC Mannheim.
Gemeinsam mit Deinem Peer entwickelst Du nicht nur Eure organisatorische Einheit, sondern vor allem die Menschen in Deinem Team kontinuierlich weiter.
Verantwortlichkeiten | Das erwartet Dich
Als Head of Customer Support Core Lab Application (m/w/d) verantwortest Du folgende Aufgabenschwerpunkte:
* Führung & Teamentwicklung: Du entwickelst Deine Mitarbeitenden und die organisatorische Einheit kontinuierlich weiter und unterstützt dein Team hin zu einer kollaborativen High Performing Organisation.
* Kundensupport: Du stellst die applikative Betreuung der Roche Core Lab Systeme sowie die Systemverfügbarkeit und Ergebnisqualität beim Kunden in allen betreuten Ländern sicher.
* Strategische Innovation: Du gestaltest und implementierst in nationalen und internationalen Projekten zukunftsfähige Servicestrategien mit klarem Digitalisierungsfokus.
* Netzwerk-Entwicklung: Du gestaltest aktiv die Netzwerkstrukturen in EMEA/LATAM mit, um die regionale Zusammenarbeit zu stärken.
* Informationsmanagement: Du förderst den Informationsfluss zwischen Kunden, RCSC Mannheim, lokalen, regionalen und globalen Einheiten, um die Umsatz- und Ergebnisziele in EMEA zu unterstützen.
* Controlling und Qualität: Du sicherst die Einhaltung von Budgets/SLAs/Compliance und steuerst die Prozessqualität über Kennzahlen.
Ebenso setzt Du als Head of Customer Support Core Lab Application (m/w/d) die New Ways of Working in der Organisation um:
* Du fungierst als Vorbild für das Agile-Leadership-Verhalten sowie für unsere Kultur, Denkweise und Verhaltensweisen, wie sie in den Leadership Commitments, den Operating Principles und im VACC Modell definiert sind
* Du förderst Verhaltensweisen, um die Transformation der Organisation zu neuen, agilen Arbeitsweisen zu unterstützen – z.B.
Decision Making, Creative Mindset usw.
Qualifikationen | Das bringst Du mit
* Deine Führungsqualitäten konntest Du bereits erfolgreich in einer Führungsposition mit Personal- und Budgetverantwortung unter Beweis stellen.
Alternativ hast Du langjährige Erfahrung beim Führen in der Matrix.
* Du hast ein natur-, ingenieur- oder wirtschaftswissenschaftliches Studium abgeschlossen und hast bereits mehrere Jahre im medizinisch-technischen Umfeld im Vertrieb, Marketing oder Service gearbeitet.
Idealerweise hast Du Erfa...
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Type: Permanent Location: Mannheim, DE-BW
Salary / Rate: Not Specified
Posted: 2026-01-23 21:48:05
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Your Job
KBX is searching for a Customer Support Specialist out of our Green Bay, WI office Monday through Friday, to work directly with customers, carriers, and across other KBX teams to provide exceptional customer service.
The successful candidate will have excellent customer service, communication, and organizational skills as well as a high degree of initiative to find and drive solutions for our customers.
Our Team
Our team manages the scheduling, rescheduling, and tracking of full truck shipments with a strong customer focus and a solution-driven mindset.
We build lasting partnerships to become our customers' preferred logistics partner, creating virtuous cycles of mutual benefit for all involved.
What You Will Do
* Communicate with external customers to schedule delivery appointments
* Partner with other departments to reschedule missed delivery appointments
* Handle communications from external customers regarding delivery questions
* Develop and maintain business relationships across the supply chain with both internal and external customers
* Analyze trends, processes, and key performance indicators to drive solutions that improve service, productivity, and eliminating waste
* Collaborate with internal and external teams to determine solutions that positively impact all constituencies involved
* Maintain proper documentation for standard operation procedures
* Track and provide a high level of communication on load statuses
* Utilizing all the tools and resources available, especially the transportation management systems to meet the customers' expectations and service metrics
* Work with customers and carriers through service sensitive situations and handle in a respectful manner
* Support operational needs by taking on various tasks
Who You Are (Basic Qualifications)
* Experience working with customers
* Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook
What Will Put You Ahead
* Experience working in the Supply Chain or Logistics or Transportation industry
* Experience partnering across departments to coordinate logistics and supply chain activities
* Experience using a transportation management systems (TMS) or logistics software to track and manage loads
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Milit...
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Type: Permanent Location: Green Bay, US-WI
Salary / Rate: Not Specified
Posted: 2026-01-23 21:47:25
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* Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
* Provide claim status to policyholders or providers with a positive and professional approach.
* Answer calls as required by company policy in a helpful, professional, timely manner.
* Place outgoing calls as needed to provide or obtain information.
* Document (written/on-line) all calls while in progress.
* Transfer calls to employees in other departments as required to meet customer needs.
* Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
* Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
* Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.
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Type: Permanent Location: Raleigh, US-NC
Salary / Rate: Not Specified
Posted: 2026-01-22 07:53:56
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Burlington Telecom is looking for an energetic person who is willing to work hard and grow with our company. The Customer Experience and Sales Representative will be responsible for the customer service experience related to services for video, high speed internet and telephone for residential and commercial customers.
If you are looking for a place to grow and a friendly working environment, then Burlington Telecom is the place for you!
Job Type: Full-time
Rate: $19.00-21.00/hr.
plus commissions and overtime pay if applicable
Location: Onsite in our Burlington or Essex Office
Responsibilities Include:
* Ability to prioritize and organize effectively
* Ability to utilize problem solving techniques with high end broad band equipment
* Ability to use personal computer and software applications (i.e.
word processing, spreadsheet, billing system)
* Knowledge of basic mathematics
* Knowledge of video, broadband, and phone products and services
* Knowledge of common phone etiquette and de-escalation techniques
* Able to communicate clearly, educate customers and promote/sell company services
* Able to work independently and plan accordingly to complete daily assignments
* Must be flexible and able to handle multiple tasks concurrently
* Adapting, learning and delivering the best customer service our industry can give.
* Sell and promote company products and services
* Research customer complaints, processing payments and billing adjustment
* Achieve sales goals by soliciting new and or up sell services
* Follow up on and close sales leads
* Resolve customer account issues
* Perform other duties as may be requested by supervisor
* Performs service order provisioning through multiple user interfaces of the following types
* Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
* Follow all safety rules and comply with company policies and specifications
* Speak and understand English language proficiently
You will need to have:
* 3 years of CATV or other relevant technical/electronic experience
* High school diploma or GED equivalent
* Bilingual preferred
* Valid driver's license
* Willing to participate in NCTI certification/development courses
Benefits:
* Family Medical (3 plans to choose from), Dental and Vision
* Company funded HSA
* Company Paid Short Term Disability
* Company Paid Long Term Disability with Voluntary option
* Company Paid Parental Leave
* Company Paid Life as well as Voluntary policies
* 401(k) with generous company match
* Paid Time Off
* Volunteer Paid Time Off
* Paid Holidays
When you join Burlington Telecom...
You'll be joining an award-winning company and team. We also believe in giving back to the community and we want our empl...
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Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-01-22 07:39:19
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Your Job
Do you possess a combination of analytical skills and interpersonal talents? Are you searching for a place where you can cultivate a long-term career, rather than just a job?
As a Specialist of our Customer Service Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned set of customers in one or more of the following segments: EMS, VMI, Industrial, Distribution, or Automotive.
You will interact with our systems, including SAP and Salesforce (the world's top customer relationship platform), providing vital information to help our customers successfully achieve their production plans.
Our Team
Our customer service division is at the heart of our operations, interfacing directly with customers to ensure their needs are met with efficiency and professionalism.
The team is composed of skilled and passionate individuals who are committed to fostering positive customer experiences and driving satisfaction.
The Customer Service Specialist role is critical to our success as a team in providing the highest level of customer experience to Molex customers.
This role requires the highest level of responsiveness to be exercised and the coordination of additional resources to achieve closure with appropriate solutions.
What You Will Do
* Interact with internal and external customers daily via email, phone and through our Salesforce Service Cloud platform.
* Support the Order Management Process, including pre-and post-order activities, such as reviewing documents for accuracy, order changes, expedites, escalations, NPI activity, etc.
* Responsible for supporting the customer service of a global account/market segment, including Tier 1 subcontractors, with a focus on the supply chain management.
* Proactively engage with key stakeholders to collaborate with our partners to share information and present a unified message, ensuring value creation for both Molex and the customer.
* Understand customer contracts, expectations, manage customer portals, and review forecasting.
* Participate actively in team meetings and departmental training sessions to support the activities of the Customer Experience (CX) Team; provide input and engage with your team members.
* Suggest opportunities to streamline or automate procedures related to your assigned activities and functions.
Engage in a respectful challenge process where all ideas are valued.
* Enable a high level of independent decision making, largely based on the specific accounts being covered.
Who You Are (Basic Qualifications)
* High school diploma or higher
* Experience with Microsoft Office Suite
* Strong communication skills that showcase your ability to articulate ideas clearly in a fast-paced environment
* The skills to organize data, analyze information, and convey compelling data driven details
* Organizational, time management, prioritization, an...
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Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2026-01-19 07:26:06
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Your Job
Are you looking for an opportunity with lots of growth potential? If so, Guardian Industries is seeking a Customer Service Representative to join our Customer Service team in Auburn Hills, MI! This is an onsite role in our Auburn Hills office.
In this role, you are responsible for maintaining strong relationships with our customers while ensuring that their needs and expectations are met.
You will play a crucial role in supporting customers with their orders, solving problems, and partnering with our outside sales team to effectively manage accounts.
You will have the chance to work on impactful and exciting projects, collaborating with different departments
Our Team
Our team thrives on collaboration, mutual respect, and inclusivity.
We believe that diverse perspectives make us stronger, and everyone is encouraged to share their ideas and contribute to our collective success.
What You Will Do
* Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments
* Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters
* Anticipate customer needs, identify potential issues, and develop solutions to improve service levels
* Troubleshoot and resolve customer service issues
* Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery
* Partner with the sales team to identify opportunities for improvement throughout the process
* Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met
* Address customer concerns and escalate where appropriate
* Log customer interactions, complaints, and resolutions into the CRM
Who You Are (Basic Qualifications)
* Customer Service experience
* Experience adhering to service and delivery deadlines
* Experience managing competing priorities in a fast-paced environment
* Proficiency in English plus Spanish and/or Portuguese
* Experience working in a CRM and ERP
What Will Put You Ahead
* Bachelor's Degree
* Experience working with Salesforce or INFOR M3.
* Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership)
No visa sponsorship is available for this position; candidates must have current, unrestricted U.S.
work authorization
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please sp...
....Read more...
Type: Permanent Location: Auburn Hills, US-MI
Salary / Rate: Not Specified
Posted: 2026-01-19 07:13:02
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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator supporting our Sheboygan, WI box plant facility.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator (CAC) creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
Pay
$21.50-36.54/hour based on experience
Our Team
This role offers an exciting opportunity to join a team that takes pride in safely producing durable, high-quality corrugated boxes our customers rely on every day.
Curious about how we make them? Click here to see how corrugated boxes are made, and click here to explore our products!
What You Will Do
* Manage customer accounts through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and a focus on customer needs/requirements.
* Coordinate shipments of products with the shipping department
* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Periodic customer visits to conduct business reviews or onboarding activities
* Visit customers periodically to conduct business reviews or perform onboarding activities
* Accounts payable/receivable duties
* This role will be onsite 5 days/week
Who You Are (Basic Qualifications)
* 2+ years of experience working with customers
* Proficient in Outlook and Excel with ability to create spreadsheets using formulas to track, calculate and analyze data
* Experience with record-keeping management/documentation
* Willingness to work OT, weekends and travel 5-10% of the time as required to support the business
What Will Put You Ahead
* Administrative experience in a manufacturing, logistics, industrial, distribution, or packaging environment
* Associate degree or higher
* Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing
* Experience working with cross-functional teams and vendors
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
Al...
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Type: Permanent Location: Sheboygan, US-WI
Salary / Rate: Not Specified
Posted: 2026-01-18 07:00:35
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Sunrise Operations
Altera, a new member of the N.
Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world.
These include the Sunrise™, Paragon®, TouchWorks®, Opal, STAR™, HealthQuest™ and dbMotion™ solutions.
At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe.
A new age in healthcare technology has just begun.
Overview
Are you looking for a job where you can make an everyday impact in someone else’s life? Do you get a thrill when solving complex problems? Are you a clinician who wants to work on building the next generation of EHRs to improve patient care and end user work experience? As a Senior Technical Support Consultant at Altera Digital Health, your work makes a difference to patients and the hospital staff.
You will be responsible for handling and diagnosing sophisticated application issues, working directly with hospital IT personnel, and partnering with Altera solution managers and third-party vendors to modify and build application and content configuration.
Responsibilities
Primary Responsibilities
* Diagnose and resolve complex software problems in the areas of system configuration/setup, product functionality and bugs/enhancements.
* Modify and build application and content configuration.
* Document issues and customer requests, following standard operating procedures and meeting SLAs.
* Explain and demonstrate application issues to product and solutions teams and convey customer requests.
* Communicate with solution management teams to improve on current design or to identify potential problems.
* Develop training content for customers and support team members.
* Mentor junior team members.
* Work with members from other teams to analyze the clinical impact of software issues and enhancements.
The successful candidate will possess the following qualities:
* Accountable with strong desire and determination to resolve complex issues.
Able to prioritize and recognize the impact of the issue on patient care.
* Solid analytical, research, and time-management skills with great attention to detail.
* Excellent verbal and written skills interacting with solutions teams and clients around the globe.
* Self-driven and a fast learner in a demanding environment.
* Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.
Qualifications
Academic and Professional Qualifications:
* Degree or diploma in Computer Science/Information Technology/Information Management
Experience:
* Minimum 5 years’ experience in supporting Sunrise software or minimum 3 years’ experience in proprietary technology of Sunrise reports and MLMs
* Advanced level knowledge of relational data...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: Not Specified
Posted: 2026-01-17 07:28:37
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Altra Federal Credit Union is dedicated to providing top-tier financial services that empower our members and communities.
We are looking for a Solutions Specialist at our Tyler West office in Tyler TX, to help enhance our service offerings, support members, and optimize our financial products.
Solutions Specialists are responsible for understanding and promoting our financial products and services, assisting members with their banking needs, and ensuring a seamless customer experience.
This role requires strong problem-solving skills, financial expertise, and a member-first approach to service.
Key Responsibilities:
* Serve as a primary point of contact for members, providing expert guidance on financial products and services.
* Analyze member needs and recommend suitable solutions, such as loans, savings accounts, credit cards, and investment options.
* Assist with loan applications via phone, fax, internet, and in-person, account openings / closings, and digital banking tools / e-services products (mobile deposit, bill pay, online banking, online account opening, etc.).
* Assist members with self-service technology (kiosks, ATM, Sam-e / iTM).
* Provide Notary services.
* Stay up to date on industry trends, regulations, and new credit union offerings.
* Education members on financial literacy and help them make informed decisions about their finances.
Qualifications:
* High school diploma (or equivalent) required.
* An associate’s degree in business or a related field would be preferred.
* Minimum one (1) year of banking, financial services or retail experience is required.
* Strong knowledge of credit union products, lending processes, and digital banking tools.
* Excellent communication and interpersonal skills with a passion for helping people.
Availability:
* This position is 40-hours a week, Monday through Friday.
* Typical hours are 8:30 a.m.
to 5:30 p.m.
There may be some opening and closing shifts on a rotational basis required.
* Will require some flexibility within these hours, as needed.
Pay and Benefits:
* Competitive starting rate of $19.38+ per hour and participation in a monthly incentive plan!
* When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam
* Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
* Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
* Paid time off, paid holidays, volunteer time off, and your birthday off (paid)!
* Employee-only perks and discounts
At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do.
We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their car...
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Type: Permanent Location: Tyler, US-TX
Salary / Rate: 19.38
Posted: 2026-01-17 07:17:33
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At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
Dein neues Team
Du wirst Teil unserer regionalen Service-Mannschaft im Bereich Vertrieb Services.
Wir sind stolz auf unseren starken Zusammenhalt: Auch im Außendienst bist Du nie allein, sondern eng vernetzt mit Kolleg:innen aus Verkauf und Innendienst.
Besonders als Junior profitierst Du von unserer intensiven Einarbeitung und umfassenden Trainings.
Verantwortlichkeiten | Das erwartet Dich
Als Junior Systembetreuer (m/w/d) sorgst Du eigenverantwortlich zusammen mit Deinen Teamkollegen in der Region Plauen/Hof für den technischen und applikativen Kundenservice.
Von der Installation über die Einarbeitung, Wartung, Modifikation und Störungsbeseitigung begleitest du unsere Systeme über den gesamten Lebenszyklus bei Deinen Kunden.
Dabei kümmerst Du Dich um Analysensysteme, Reagenzien und deren IT-Anbindung und hast folgende Aufgaben:
* In Deinem Betreuungsgebiet bist Du der erste Ansprechpartner für den Service unserer Kunden.
Du pflegst einen engen Kontakt mit unseren Kunden im Privatlabor oder Krankenhaus
* Dein technisches Geschick stellst Du bei Wartungen, Reparaturen und Geräteinstallationen unter Beweis
* Die Analyse und Behebung von komplexen, technischen Fehlern sowie die Durchführung von Test- und Routineläufen gehören zu Deinem Tagesgeschäft
* Deine Projektmanagement Kenntnisse baust Du im Rahmen von Installationsprojekten weiter aus
* Du betreust Roche-Laborsysteme im Bereich der Präanalytik, klinische Chemie und Immunologie und berätst den Kunden nicht nur bei technischen, sondern auch bei applikativen Fragestellungen
* Du begleitest die digitale Transformation und bringst Deine IT Kenntnisse bei Installationsprojekten und bei internen Projekten ein
* Du arbeitest eng vernetzt mit unserem Verkauf und dem Innendienst und berätst gemeinsam unsere Kunden zu den Themen vorbeugende Wartung, Serviceverträge und Geräteablösungen/-neubeschaffung
* Deine Leistungen beim Kunden dokumentierst und fakturierst Du in unserem CRM-System
Qualifikationen | Das bringst Du mit
Neben einem erfolgreich abgeschlossenen Studium im ingenieurwissenschaftlichen Bereich oder eine vergleichbare Technikerausbildung konntest Du in den Bereichen Elektronik, Mechanik, Hydraulik, EDV-Schnittstellen und Messtechnik bereits erste Erfahrungen sammeln.
Folgende Punkte runden Dein Profil ab:
* Du begeisterst Dich nicht nur theoretisch für technische Fragestellungen, sondern zeigst praktisches Geschick
* IT Themen sind d...
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Type: Permanent Location: Saxony, DE-SN
Salary / Rate: Not Specified
Posted: 2026-01-16 07:36:53
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Shape Your World
At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress.
The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper & world-shaper.
As the Product Development Manager, you will be responsible for providing pre and post-sale technical support services to customers, developing creative solutions for their aluminum needs and for fostering collaboration and improvement efforts for Alcoa and customers.
You will advise customers on products characteristics, properties and processing adjustments to improve product performance and satisfaction.
At Alcoa, you’re an essential part of our purpose: to turn raw potential into real progress.
This is an opportunity for you to bring your wealth of experience to the team and help shape the future of sustainability with world-changing innovations and low carbon technologies.
You have the power to shape things to make them better.
Alcoa is seeking a dynamic and strategic Product Development Manager for our Customer Technical Support team based in Rotterdam.
Reporting directly to the Director, Technical Customer Service, this role is accountable for Product & Alloy Development, Technical Support & Sales Enablement, OEM Relationship Building and Business Case & Investment Planning activities.
Responsibilities:
* Collaborate with R&D to develop innovative aluminum products for casting, rolling and extrusion.
* Promote continuous improvement and technical excellence, through process optimization workshops at the customer location, metallurgy and aluminum processing training
* Ensure solutions meet sustainability and performance goals.
* Support commercial teams with technical insights and customer solutions.
Visit customers when necessary to provide training, quality and productivity assessment and anticipate customer needs.
* Foster collaboration across internal departments (Alloy development, Casthouses, COE, Sales) and customer technical design teams.
* Ensure accurate documentation and timely responses.
* Build and maintain trusted partnerships with OEMs and tiers, acting as Alcoa ambassador for material selection, material development and new solutions.
* Support the development of business cases to support new product and application opportunities.
* Collaborate with operations and CapEx teams to identify and address capability gaps.
* Align investment needs strategic growth initiatives.
Qualifications:
* Bachelor’s degree in Material Science degree or Engineering
* Equivalent industry experience
* Minimum of 7 years’ experience in automotive or relevant industry.
Requirements:
* Strong customer orientation, interpersonal and communication skills.
* Familiarity with alloy testing, prototyping, process optimization, and adoption strategy for new materials and applications.
* Demonstrated critical thinking and analytical skills with experie...
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Type: Permanent Location: Rotterdam, NL-ZH
Salary / Rate: Not Specified
Posted: 2026-01-15 08:06:19
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Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery.
Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Anchorage, Alaska.
This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.
Currently, our benefit package includes:
Paid time off – start with 17 days paid time off a year (PTO)+ additional extended leave paid time
Paid Holidays– 8 paid holidays a year in addition to PTO
Health Insurance – medical, dental and vision with low employee contributions
Health Insurance for your family– we also contribute to medical, dental and vision for your family.
401(k)– with company match + additional annual retirement contribution.
Tuition Reimbursement
Employee Assistance Program
Life Insurance and AD&D– we pay at no cost to you.
Long term disability– we pay at no cost to you.
Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY:
Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned:
* Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
* Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.
* Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.
* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
* Enter documents into scanning (Imaging) system.
* Employ training received on AML's Customer Experience Initiative.
* Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.
* Carry out all duties with a strong commitment to excellent customer service.
Customer Service Representative II
ESSENTIAL DUTIES AND RESPONSIBILITIES include t...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2026-01-14 07:39:14
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Your Job
We are looking for an Export Customer Account Specialist to support our Export Operations team in our Jericho, NY office.
The Account Specialist creates value by managing our supply chain effectively and providing solutions to challenges while ensuring compliance with all export regulations.
Employees who align with our values and deliver results will have opportunities to advance into roles with increased responsibility and opportunities for value creation.
Location: This is a hybrid role (three days per week in office, two days WFH), based out of our office in Jericho, NY.
Schedule: Customer Account Specialists must be able to work an 8AM-5PM or 9AM-6PM (Eastern), with flexibility as needed depending on business needs.
Our Team
Georgia Pacific Recycling is one of the largest pure traders of recycled commodities in the world, trading in excess of 100 thousand tons per week.
By focusing on becoming a preferred partner and creating virtuous cycles of mutual benefit, we have built a collaborative network of trading partners around the world.
This Customer Account Specialist will play a crucial role in our GP Recycling Export team.
As a CAS, you will work in a dynamic and fast-paced export market, while applying critical and economic thinking to meet our supplier and customer needs.
You will be part of a ten-member team and will report to the Export Operations Manager.
What You Will Do
* Own international order fulfillment and order management end to end, ensuring accurate, compliant execution aligned with commercial objectives and customer requirements.
* Lead execution of logistics and operational plans to meet order fulfillment, service, and profitability expectations
* Proactively identify and resolve execution challenges to ensure uninterrupted material flow for suppliers and customers
* Manage pre-vessel booking strategy and execution to support timely and efficient exports
* Collaborate and work cohesively across multiple teams within our supply chain to drive innovation and continuous improvement
* Ensure adherence to export compliance requirements while proactively identifying risks, gaps, and corrective actions
* Apply critical and economic thinking to improve efficiency, reduce friction, and create value across the export supply chain
* Operate effectively in a fast-paced, dynamic export environment with competing priorities and tight timelines
* Build and maintain strong relationships with internal and external stakeholders through clear, proactive communication
Who You Are (Basic Qualifications)
* 2+ years' experience working in the logistics industry
* Experience using all Microsoft Office products, specifically Word, Excel, and Outlook
What Will Put You Ahead
* A Bachelor's degree or higher in Business or a related field
* Customer account management experience with a manufacturing company
* Experience with order management /fulfillment/invent...
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Type: Permanent Location: Jericho, US-NY
Salary / Rate: Not Specified
Posted: 2026-01-14 07:38:30
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Job Title:
Associate Technical Support Consultant – Interface Support Team
Role Overview:
This position is part of the Interface Support Team, providing technical assistance to healthcare clients globally.
The role involves troubleshooting complex technical issues related to system performance, configuration, and connectivity, ensuring seamless integration and support for mission-critical healthcare environments.
Primary Responsibilities:
* Interact with corporate customers (IT teams from large hospitals worldwide) via phone and support tickets to troubleshoot and resolve technical issues related to system configuration, performance, and connectivity.
* Diagnose and resolve problems involving application servers, SQL servers, networking, and interface workflows.
* Assess issue severity and criticality, ensuring timely resolution based on priority.
* Document all technical analysis and communication in ServiceNow or the designated ticketing system.
* Collaborate with development teams for escalations and code validations when required.
* Stay updated on product enhancements, design changes, and industry best practices.
* Flexible and adaptable to work in a 24x7 rotational environment.
Requirements:
* Bachelor’s degree in Computer Science or equivalent.
* Strong experience in system performance monitoring and troubleshooting (application & SQL servers).
* Good understanding of Microsoft SQL Server, including troubleshooting Always-On and performance issues using SQL Profiler/Extended Events.
* Knowledge of Windows Server or other server OS.
* Solid understanding of networking architecture, clustering concepts, and networking protocols.
* Ability to analyze Windows logs and large application log files to identify root causes.
* Excellent written and verbal communication skills.
* Strong analytical and problem-solving abilities.
Good to Have Skills:
* Experience with Integration Engines (e.g., eLink, Rhapsody, Cloverleaf, Mirth).
* Familiarity with HL7 v2 messaging and healthcare integration standards.
* Understanding of healthcare workflows and terminology.
* Scripting knowledge (PowerShell, Bash, Python) for automation and troubleshooting.
* Prior experience in healthcare product/application support.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 228000
Posted: 2026-01-13 07:48:56
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* Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
* Basic understanding of Windows Servers.
* Exposure to interacting with international clients.
* Hands-on experience in application/ product support.
* Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.
* Has software support experience demonstrating troubleshooting / analytical skills.
* Has understanding of software development life cycle.
* Has with managing healthcare interfaces using HL7.
* Has experience in troubleshooting performance-related issues.
* Has experience in working effectively both in a team environment as well as independently.
* Has good written and oral communication skills along with strong customer service skills.
Responsibilities:-
* Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
* Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of
system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.
* Track and document inbound support requests and ensure proper notation of customer problems or issues.
* Document problems and solutions to train lower-level support on how to properly address customer or
product problems.
* Document issues and customer requests, following standard operating procedures and meeting SLAs.
* Communicate with the product development department to improve on the current design or to identify possible
problems with the design.
* Stay abreast of current technology in products, design changes, and new products offered.
* Position may require participation in after-hours and on-call support.
Good to Have:
* Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel.
* Attained multiple Allscripts/Altera and external (i.e.
Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.
* Has knowledge in configuring and using one or more Sunrise applications or components.
* Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 201301.2
Posted: 2026-01-13 07:48:14
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Your Job
Do you possess a combination of analytical skills and interpersonal talents? Are you searching for a place where you can cultivate a long-term career, rather than just a job? As a Specialist in our Customer Service Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned set of customers in the Automotive market initially with opportunities to change to one or more of the following segments: EMS, VMI, Industrial, and/or Distribution.
You will interact with our systems, including SAP and Salesforce, providing vital information to help our customers successfully achieve their production plans.
Our Team
Our customer service division is at the heart of our operations, interfacing directly with customers to ensure their needs are met with efficiency and professionalism.
The team is composed of skilled and passionate individuals who are committed to fostering positive customer experiences and driving satisfaction.
The Customer Service Specialist role is critical to our success as a team in providing the highest level of customer experience to Molex customers.
This role requires the highest level of responsiveness to be exercised and the coordination of additional resources to achieve closure with appropriate solutions.
What You Will Do
* Interact with internal and external customers daily via email, phone and through our Salesforce Service Cloud platform.
* Support the Order Management Process, including pre-and post-order activities, such as reviewing documents for accuracy, order changes, expedites, escalations, NPI activity, managing schedule agreements, etc.
* Responsible for supporting the customer service of a global account/market segment, including Tier 1 subcontractors, with a focus on the supply chain management.
* Proactively engage with key stakeholders to collaborate with our partners to share information and present a unified message, ensuring value creation for both Molex and the customer.
* Understand customer contracts, expectations, manage customer portals, and review forecasting.
* Participate actively in team meetings and departmental training sessions, knowledge share regularly and engage with team members.
* Suggest opportunities to streamline or automate procedures related to your assigned activities and functions.
Engage in a respectful challenge process where all ideas are valued.
* Enable a high level of independent decision making, largely based on the specific accounts being covered.
Who You Are (Basic Qualifications)
* High school diploma or higher.
* 3 years of experience in customer service.
* Experience with Microsoft Office Suite.
* ERP system knowledge.
* The skills to organize data, analyze information, and convey compelling data driven details.
* Organizational, time management, prioritization, and interpersonal skills.
* Work arrangement: Monday ...
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Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2026-01-13 07:40:40
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Position Summary:
Penn Foster Group’s Learner Success Advocates leverage point-of-need digital support tools to shepherd high school, career, and college learners through their personalized learning experience.
With a focus on driving persistence and program completion, Learner Success Advocates foster a support environment that allows learners to realize their employability, career, and life goals through accessible, affordable, and self-paced learning opportunities.
*This position will report to the office two days per week in Chandler, AZ.
Salary: $20/hour
Essential Job Functions:
* Perform all duties in full support of Penn Foster Group’s Purpose, Promise, and Principles, understanding that the positive and effective execution of these duties is instrumental to the success and experience of our learners.
* Promote a personalized, and supportive experience for learners, driving improvement in measured learner progression, completion outcomes, and satisfaction metrics.
* Leverage omni-channel and multi-channel support tools and technologies to perform inbound and outbound digital and telecommunications with learners and their guardians according to defined service level agreements.
* Conduct data-driven interventions and motivation outreach to support, guide, and empower at-risk learners through their learning experience, continually building learner confidence and the development of skills necessary to be advocates for themselves.
* Collaborate with the Education team to advise learners on program or course selections, motivate, and coach learners to help them achieve their career goals.
* Assist learners with scheduling instructional and tutoring appointments and navigating self-help resources, such as the learning management system, library, and learning resource center.
* Establish and grow effective working relationships with other learner support teams to provide a seamless, timely support experience.
* Strive for first contact resolution and attempt to de-escalate and resolve challenges impacting the learner’s ability to progress.
* Provide feedback to the Penn Foster Group regarding opportunities to improve the learner experience and serve as a catalyst for support experience improvement.
* Perform accurate and timely data entry updates to learner profiles in enterprise systems.
* Manage multi-brand and cross-vertical learner caseloads as needed.
* Perform other duties as assigned.
Knowledge, Skills, Abilities:
Education:
* High School diploma or equivalent required
*
* Associate’s degree preferred
*proof of High School Diploma or Equivalent required
Experience:
* 1-3 years of work experience required.
* 1-3 years of customer service experience preferred.
Required Computer Skills:
* Must be able to perform 8 hours of computer work per day.
* Adept at learning new technologies.
* Proficient with Micro...
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Type: Permanent Location: Chandler, US-AZ
Salary / Rate: 20
Posted: 2026-01-09 08:21:34
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   Â
Internal Job Title:Â Â Â Â Service Support Analyst â Tier 1
Location:Â Â Â Â Â Â Â Â Â Â Â Calgary - Tech Center & Arlington, TX
Department:Â Â Â Â Â Â Â Â Â Â Service Support
Reports To:           Team Lead, Service Support       Â
Job Requirement(s):Â Travel throughout Canada and USA, 1 week per month
No.
of Openings:Â Â Â Â 01
Â
âPBS is the fastest growing âAll Inclusive Business Platformâ vendor in North America and weâve only just begun! âÂ
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:Â
PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst you will provide excellent support to our new and existing customers in the Service module of our software.
By assisting customers during development, install and training processes of their new dealership software.
You will be assisting the customer with new software install training as well as online/on the phone assistance. Â
 Responsibilities:Â
* Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely mannerÂ
* Logging and documenting all customer interactions within our ticketing system and escalating matters as requiredÂ
* Collaborating with other groups/departments to streamline service deliveryÂ
* Identify opportunities to drive process improvements that positively impact the clientâs experienceÂ
* Develop knowledge and understanding of our software and support infrastructureÂ
* Achieving and exceeding KPI targets and other Metrics defined by the departmentÂ
* Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notesÂ
* Assisting and training current as well as new staff membersÂ
* Maintaining and contributing knowledgebase articles including informational articles, how-toâs, troubleshooting guides and FAQsÂ...
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Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2026-01-08 07:43:21
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Job Location: Arlington, TX
Job Type: Full-time, Permanent
Internal Job Title: Technical Support Analyst - Tier 1
Reports To: Team Lead, Technical Support
Job Requirement(s): Travel throughout Canada and USA, 1 week per month
No.
of Openings: 01
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that is where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team.
This role will support the PBS Install Services Team.
As a Technical Support Analyst, you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.
Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.
Responsibilities:
* Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
* Logging and documenting all customer interactions within our ticketing system and escalating matters as required
* Collaborating with other groups/departments to streamline service delivery
* Identify opportunities to drive process improvements that positively impact the client’s experience
* Develop knowledge and understanding of our software and the supporting Infrastructure
* Achieving relevant certification in line with department needs and requirements
* Achieving and exceeding KPI targets and other Metrics defined by the department
* Available to travel at least 1 w...
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Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-08 07:43:10
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Job Title: Customer Support Representative Tier 1
Location: Golden Valley, MN
Schedule: Monday-Friday typical daytime business hours.
Work from home eligible after 90 days of employment.
Job Summary:
The “Customer Support Representative - Tier 1”is responsible for fielding and resolving customer’s, identified as external stakeholders, requests and inquiries concerning various departments within Self-Directed Services in the Orion ISO and Morning Sun Financial Services companies.
Tier 1 supports have been identified as those customer reach outs that take approximately 10 minutes or less, though may take longer depending on the nature of the concerns.
The Customer Support Representative - Tier 1 will partner internally and externally for timely resolution of customer issues from start to finish; duties and processes include the below essential job duties.
Essential Job Duties:
* The highest priority is to answer all incoming calls and emails.
* Ensure all assigned tickets are addressed within 24 hours of creation and follow-up on outstanding tickets.
* Know and answer any general process or system questions.
* Provide general support to time entry concerns with EVV or timesheets.
* Support customer needs with using and navigating organizational systems.
* Navigate customer files to provide information, send or resend documentation, and support customer needs
* Support customers with onboarding to our system and processes.
* Work within the customer service team and various departments to provide timely resolution to customer needs.
* Provide customers with new and reoccurring communications.
Required Qualifications:
* Proficiency in spoken and written English communication
* High school diploma
* Must possess the ability to deal tactfully with staff, participants, family members, visitors, State and County representatives, other professionals in the field, and the general public.
* Successful clearance of Department of Human Services background check
* Successful clearance of Motor Vehicle Background Check and acceptable driving record per Company Policy
Preferred Qualifications:
* AA or college degree preferred.
* Excellent written and verbal communication
* 1-2 years of customer service related experience preferred.
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Type: Permanent Location: Golden Valley, US-MN
Salary / Rate: 23.5
Posted: 2026-01-08 07:40:10
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Job Summary:
The Fan Loyalty Staff represents the Arizona Diamondbacks organization at the D-backs Kids Club Headquarters inside Chase Field during all home games.
Candidates should enjoy working with people to provide excellent fan experience. This is a part-time, seasonal position.
When: March – October 2026
Hours: Approximately 15-20 hours per week
Flexible scheduling
Wage: $15/hour
Responsibilities:
* Communicate to fans what the D-backs Kids Club is, how to sign up, the benefits of the program and how to redeem prizes using the MLB Ballpark app
* Facilitate prize distribution and restock/organize inventory
* Interact with fans to provide excellent customer service
* Assist with facilitating additional activations as needed
Minimum requirements:
* Experience with face-to-face customer interaction and excellent customer service skills
* Outstanding communication skills and a positive, energetic personality
* Ability to work independently or with a team
* Must be able be on your feet for 5-7 hours at a time
* Must be willing to work all 2026 Arizona Diamondbacks home games, largely consisting of evenings, weekends and holidays (an example of game day hours could be weekdays from 4:30PM – 9:30PM and Sunday 11AM – 4PM)
* Bilingual in Spanish a plus
* Familiarity with the MLB Ballpark app a plus
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Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-01-08 07:36:05
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Job Purpose
The Guest Service Representative (GSR) role is essential to ensuring that all visitors enjoy a positive and memorable experience while at Chase Field.
Primary Duties
Provide exceptional customer service that exceeds guests’ expectations.
* Have a strong understanding of ballpark layouts to provide guests with directions to seating sections, restrooms, concession stands, novelty shops, and other facility services and amenities.
* Serves as an information specialist and knowledgeable about each event in order to respond appropriately to guest comments, questions, and requests in a prompt, courteous and professional manner.
* Handle a variety of customer inquiries in a professional manner including but not limited to seating/ticket issues.
* Solving guest problems and addressing guest concerns.
* Look for opportunities to enhance the guest experience.
Do one more thing.
Guest Service Representatives have direct responsibility for the welfare and safety of all guests
* Have a clear understanding and enforce ballpark policies and procedures.
* Maintain order and ensure adherence to all safety rules.
* Provide assistance and clear directions during emergency situations.
* Ensure pathways and exits are clear of obstructions and are properly lit.
Assist guests in finding seats, lighting the way with a flashlight if needed.
* Immediately report any suspicious activity or unattended items to security.
* Monitor crowd during all events to ensure safety.
* Immediately report any safety violations to include spills or injuries to supervisor and/or security.
Complete incident reports as needed.
* Verify credentials to control access into restricted areas and enforce ticket integrity to ensure guests are in proper seats.
Knowledge, Skills and/or Abilities
* Excellent customer service skills, friendly, outgoing personality
* Excellent communication skills
* Strong ability to work well with co-workers and supervisors in a team environment
* Maintain a neat, professional appearance.
* Ability to remain calm and focused during a fast pace environment
* Ability to exercise sound judgment to diffuse volatile situations
* Ability to read tickets and ensure authenticity
* Ability to scan tickets (fine finger dexterity)
* Ability to memorize the layout of Chase field to answer guests’ general questions (seating sections, restrooms, concession stands, novelty shops, and other facility services and amenities)
* Bilingual-English/Spanish preferred
* Basic knowledge of ADA protocols and policies preferred
Experience/Education Requirements
* 1 - 2 years of customer service experience in a fast-paced, busy environment
Working Conditions and Physical Demands
* Flexible schedule (variety of shifts) to include weekends, evenings, some holidays, and some overtime to meet business needs
* Must meet...
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Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-01-08 07:36:02
