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What Will Your Job Look Like?
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front-line representative of the Company.
In office position Mon-Fri 8:30am-5pm Eastern Time at 4201 Patterson Ave Baltimore, MD 21215.
You will have to work one weekend day a month.
What you’ll do:
* Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
* Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing company systems
* Listen and obtain information from callers in a professional, systematic and organized manner
* Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
* Assume responsibility for self-development and career progression
* Maintain flexibility in efforts to provide quality service to our members and help achieve business and operational goals
* Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by company standards
* May be required to work weekends and/or holidays, as needed
* Maintain confidential information standards within a fast paced environment
* Relate to a diversity of requests
* Identify with customer needs and circumstances
* Tactfully question and obtain necessary information
* Recognize, handle and refer situations of an emergent nature
* Regular attendance is required
* Ability to maintain high level of confidentiality
What you’ll need:
Experience, Education & Certifications:
* High School Diploma or G.E.D.
* Customer service experience
Skills:
* Typing speed of 30 WPM or greater
* Knowledge Microsoft Outlook and Microsoft Word
* Exemplary communication and phone skills
* Ability to maintain high level of confidentiality
* Regular attendance is required
Even better if you have...
* Previous experience working in a customer service call center, preferred
What’s in it for you:
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Casual Dress Environment
* Tuition Reimbursement
* MTM Perks Discount Program
* Leadership Mentoring Opportunities
Minimum Salary: $21/hr
Maximum Salary: $21/hr
This information reflects the base salary pay range for this job based on current national market data.
Ranges may vary based on the job's location.
We offer competitive pay that varies based on individual skills, experience, and other relevant factors.
We encourage you to apply to positions that you are interested in and for which you believe you are qualifi...
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Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-04-23 08:46:24
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We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!
This role is an onsite opportunity.
Working time: 40 hours/week.
10 PM - 7 AM (night shift)
Office location: Quality Tech Solution Complex, Trung My Tay Ward (formerly District 12)
As a Customer Support, you will:
* Provide first-level technical support to clients and trading partners via phone, email, and ticketing system
* Troubleshoot and resolve technical issues while proactively identifying problems and making recommendations regarding solutions
* Document support interactions, including troubleshooting steps and resolutions, in a clear and concise mannerIdentify issues ensuring it is properly analyzed and collaborate with internal teams for swift issue resolution
* Strictly adhere to defined procedures and processes
* Provide walk-through sessions via phone/email
* Proactively communicate with clients to provide status updates daily
* Other tasks assigned by Leader(s)/Manager(s)
Skills
Preferred
* Problem Solving
* Attention to Detail
* Customer Service
See job description
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Type: Permanent Location: Ho Chi Minh, VN-SG
Salary / Rate: Not Specified
Posted: 2026-04-23 08:40:12
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* 3+ yrs of experience
* Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
* Basic understanding of Windows Servers.
* Exposure to interacting with international clients.
* Hands-on experience in application / product support.
* Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.
* Has software support experience demonstrating troubleshooting / analytical skills.
* Has understanding of software development life cycle.
* Has experience with managing healthcare interfaces using HL7.
* Has experience in troubleshooting performance-related issues.
* Has experience in working effectively both in a team environment as well as independently.
* Has good written and oral communication skills along with strong customer service skills.
Responsibilities:-
* Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
* Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of
system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.
* Track and document inbound support requests and ensure proper notation of customer problems or issues.
* Document problems and solutions to train lower-level support on how to properly address customer or
product problems.
* Document issues and customer requests, following standard operating procedures and meeting SLAs.
* Communicate with the product development department to improve on the current design or to identify possible
problems with the design.
* Stay abreast of current technology in products, design changes, and new products offered.
* Position may require participation in after-hours and on-call support.
Good to Have:
* Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel.
* Attained multiple Allscripts/Altera and external (i.e.
Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.
* Has knowledge in configuring and using one or more Sunrise applications or components.
* Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus.
3+ years of experience.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: Not Specified
Posted: 2026-04-22 08:33:48
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* Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
* Provide claim status to policyholders or providers with a positive and professional approach.
* Answer calls as required by company policy in a helpful, professional, timely manner.
* Place outgoing calls as needed to provide or obtain information.
* Document (written/on-line) all calls while in progress.
* Transfer calls to employees in other departments as required to meet customer needs.
* Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
* Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
* Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.
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Type: Permanent Location: Raleigh, US-NC
Salary / Rate: 15.65
Posted: 2026-04-22 08:33:03
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About CORE
CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities.
With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.
Job Summary
Responsible for delivering exceptional member service by processing requests for new electric service and related directives associated with engineering and construction projects in a dynamic office environment.
This role involves frequent interaction with members via telephone, email and in-person, accurate data entry, spreadsheet management, and adhering to departmental standards and processes.
The role requires effectively managing multiple responsibilities simultaneously, ensuring accuracy, professionalism, and the successful completion of all assigned tasks The Member Project Specialist I works independently, in collaboration with other team members and/or at the direction of team leadership.
Essential Duties and Responsibilities
* Originates and processes consumer applications for new construction or service.
* Provides applicants necessary information pertaining to procedures and requirements relative to the line extension, service upgrade, interconnection of electric service and/or new construction projects including rate schedules and service connection specifications.
* Works independently to address member inquiries and issues.
* Maintains accurate location and account information regarding rates, cycles, and devices.
* Issues service orders to install (or remove meters, as requested)
* Maintains contractor(s) information on pending and complete status of secondary lateral services.
* Ensures all assigned work/projects are completed in a timely, accurate manner.
* Manages required invoicing and/or refunds related to any project in a timely manner.
Minimum Qualifications of Position
* High school diploma or equivalent certificate required.
* At least one year of customer service experience.
* Proficient with Microsoft Office: [Excel, Word, Outlook].
* Requires valid Colorado driver’s license with satisfactory driving record within Cooperative’s standards.
Preferred Qualifications of Position
* At least one year of customer service experience within the utility industry.
* Competent with position-specific software and applications.
Working Conditions and Physical Requirements
* Sedentary work: Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time.
Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Note: This job description is intended to describe the general nature and level of work performed and is not to be construed as an exhaustive...
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Type: Permanent Location: Sedalia, US-CO
Salary / Rate: 26.175
Posted: 2026-04-22 07:40:41
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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Albany, GA corrugated box plant.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Albany Customer Service Manager.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
Location
405 Maxwell Dr.
Albany, GA 31701
This is a fully onsite role based out of our Albany, GA plant.
Schedule
Standard business hours; 8am to 5pm EST, Monday - Friday, with flexibility as needed based on customer demands
What You Will Do
* Manage customer accounts like it's your own business through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department.
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed.
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 2+ years of customer service in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), dist...
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Type: Permanent Location: Albany, US-GA
Salary / Rate: Not Specified
Posted: 2026-04-20 07:42:21
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Customer Account Coordinator
Location: Onsite in Martinsville, VA
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Martinsville, VA.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply cha...
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Type: Permanent Location: Ridgeway, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-18 08:33:30
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Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Olympia, WA.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Schedule: Monday - Friday | 7:30 AM - 4:30 PM PST (with flexibility as needed)
Our Team
At Georgia-Pacific, we believe in empowering our employees and encouraging continuous learning.
You'll be part of a team that values collaboration, problem-solving, and doing the right thing-even when no one's looking.
Our Olympia box plant supports customers across the region, and our Customer Service team plays a vital role in keeping everything running smoothly.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution.
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish.
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed.
* Track and reconcile order-related information, supporting light billing and payment tracking functions.
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools.
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns.
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve.
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows.
Who You Are (Basic Qualifications)
* 2+ years of customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service.
* Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure.
* Strong communication skills and the ability to build relationships across departments and with customers.
* Highly organized and detail-oriented, especially in managing data and account accuracy.
* Willingness to work on-site with occasional flexibil...
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Type: Permanent Location: Olympia, US-WA
Salary / Rate: Not Specified
Posted: 2026-04-18 08:33:27
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Company Name:
PBS Systems
Job Location:
Spanish Fort, AL, Dubuque, IA, Arlington TX
Job Type:
Full-time, Permanent
No.
of Openings:
01
Job Requirement(s):
Internal Job Title:
Travel across Canada and USA up to one week per month
Sales Support Analyst - Tier 1
Reports To:
Team Lead, Sales Support
PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”
The Opportunity:
At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America.
Each month, hundreds of new users join our platform, and we’re growing fast.
We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth.
Your career path here can evolve in alignment with your skills, interests, and aspirations.
The Role:
PBS Systems is looking for a Sales Support Analyst to join our Client Services team.
As a Sales Support Analyst, you will provide excellent support to our new and existing customers in the Sales module of our software.
By assisting customers during development, install and training processes of their new dealership software.
You will be assisting the customer with new software install training as well as online/on the phone assistance.
Responsibilities:
* Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
* Logging and documenting all customer interactions within our ticketing system and escalating matters as required
* Collaborating with other groups/departments to streamline service delivery
* Identify opportunities to drive process improvements that positively impact the client’s experience
* Develop knowledge and understanding of our software and the supporting Infrastructure
* Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months
* Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
* Achieving and exceeding KPI targets and other metrics defined by the department
* Available to travel at least one week per month throughout the US and Canada
* Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
* Commit to ongoing personal development and cross-training as recommended by your Team Lead
* Achieve program certification within your primary group within 9 months and additional program certification(...
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Type: Permanent Location: Spanish Fort, US-AL
Salary / Rate: Not Specified
Posted: 2026-04-18 08:03:56
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Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* 0-2 years
* High school/Equivalent
* Kno...
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Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-04-18 07:50:47
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P3- Sr Technical Support Consultant for Paragon Patient Accounting team.
Job Profile:
Responsibilities
* Document issues and customer requests, following standard operating procedures and meeting SLAs.
* Explain and demonstrate application issues to product development teams and convey customer
* Develop training content for customers and support team members.
* Write and execute Structured Query Language (SQL)
* Work Revenue Cycle issues, Patient Accounting, and claims.
A successful candidate would possess the following qualities:
* Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on revenue cycle.
* Solid analytical, research, and time-management skills with great attention to detail.
* Excellent verbal and written skills interacting with development teams and clients.
* Self-driven and a fast learner in a demanding environment.
* Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.
Qualifications
Academic and Professional Qualifications:
* Bachelor/MBA Finance or master’s degree in commerce or health care admissions and financials.
Mandate Experience
Minimum of 5 years relevant working experience in US revenue cycle/Claims Management.
US Accounting experience would be good to have.
Working Arrangements:
* Shift Timings: 6.30 PM - 3.30 AM IST (Fixed Shift)
* Able and willing to work after-hours, on-call and/or holidays
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Type: Permanent Location: Viman Nagar, IN-MH
Salary / Rate: 447204
Posted: 2026-04-17 08:29:59
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Make a Difference
At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.
Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.
Together, we thrive, push our limits, and work as team to help you reach your full potential.
MTM is growing and hiring Remote Customer Service Representatives to support our Lane County operations.
All candidates must reside in Eugene, OR or surrounding cities to be considered for this position.
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of Medical Transportation Management (MTM).
What will your job look like?
* Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
* Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems
* Listen and obtain information from callers in a professional, systematic and organized manner
* Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
* Assume responsibility for self-development and career progression
* Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals
* Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards
* May be required to work weekends and/or holidays, as needed
* Maintain confidential information standards within a fast paced environment
* Relate to a diversity of customers and requests
* Identify with customer needs and circumstances
* Tactfully question and obtain necessary information
* Recognize, handle and refer situations of an emergent nature
All you need is:
* High school diploma or G.E.D equivalent
* Minimum typing speed of 30 wpm or greater
* Knowledge of Microsoft Outlook and Word
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Even better if you have:
* Previous experience working in a customer service call center
* Exemplary communication and phone skills
* Outstanding organizational and multi-tasking skills
* Ability to maintain high level of confidentiality
MTM Incentives:
* Affordable benefits including Medical, Dental and Vision
* Free Life Insurance & Long-Term Disability coverage for eligible employees
* Paid Training & Overtime
* Paid H...
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Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-04-16 07:50:14
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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Bradford box plant.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
Location : This is an onsite role based at our Bradford, PA plant
Schedule : Our CACs operate on an 8am-5pm schedule Monday-Friday, with flexibility as needed based on customer demand.
Our Team
G-P Bradford is a manufacturer of corrugated boxes and sheets.
We run 3 shifts Monday through Friday with approximately 100 employees in the facility.
The Customer Account Coordinator will work on a team with other CACs and will report to the Customer Service Manager.
We embrace a culture of humility, respect, and integrity.
We value people who are self-motivated, resourceful, contribution focused, and can learn to succeed and in a rapidly changing environment.
Our goal is to be the preferred partner for both our customers and our employees.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
* Manage inventories for effective production review and planning
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs and requirements
* Coordinate shipments of products with the shipping department
* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
* Partner with the Commercial team to ensure GP is the preferred partner in the market for our customers
* Periodic customer visits to conduct business reviews or onboarding activities
* Create new items and manage new items through the production process
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 2+ years of Customer Account Management experience
* Comfortable using all Microsoft Office products
* Intermediate experience using Excel (creating and utilizing formulas and spreadsheets to track, calculate, and analyze data)
* Record-keeping management/documentation experience
* Experience working with cross-functional teams and vendors
* Record-keeping management/documentation experience
What Will Put You Ahead
* Inventory management experience
* Experience coordinating shipments with logistics/shipping departments
* Experience in a manufacturing, industrial, warehousing, distribution, or packaging environment
At Koch companies, we are entrepren...
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Type: Permanent Location: Bradford, US-PA
Salary / Rate: Not Specified
Posted: 2026-04-15 08:13:19
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Lynden Logistics is seeking a detail oriented, hands-on Perishable Operations Agent to join our team in Anchorage, AK.
If you thrive in a dynamic environment where each day is unique, Lynden is the place for you.
This is a safety sensitive position.
We’re looking for someone who thrives in a fast-paced, team-oriented environment, and is passionate about supporting both Warehouse and Office operations.
Why You’ll Love Working at Lynden Logistics:
Compensation – Competitive pay with a discretionary bonus program
Healthcare – Medical, dental and vision plans
Paid Time Off – 17 days paid time off, PTO days increase with years of service
Holidays – 8 paid holidays
Retirement Plan – 401K with up to 50% of the first 6% contributed matched
Extras – Life Insurance, Accidental Death & Dismemberment Insurance, Long Term Disability Coverage and Employee Assistance Program at no cost to you!
Tuition Reimbursement program
What You’ll Do:
* Operate within both warehouse and office settings, supporting warehouse operations primarily and office operations as needed.
* Help load/unload trucks and stage freight.
* Manage all aspects of perishables shipping, from receiving customer orders to preparing airline bills and ensuring safe transport.
* Analyze and solve complex logistics situations, meeting legal, company, and customer expectations.
* Provide outstanding service through daily communication with internal and external customers.
* Accurately enter data into our operational system.
* Ensure timely delivery of freight and clearance where applicable.
* Meet SOP and SOW standards in accordance with company policy.
What You Bring:
* High school education or equivalent
* Forklift and pallet jack experience
* Ability to read and interpret documents such as tariffs, safety rules, operating and maintenance instructions, and procedure manuals.
* Strong math skills for computing pricing, costs, fees, and weights and measures.
* Experience working with vendors, customers, and other company departments to meet deadlines.
* Proficient computer skills.
* Must pass background check and pre-employment drug test (including marijuana).
This role is safety sensitive.
* Ability to obtain and maintain TSA Security Threat Assessment (STA) or recognized equivalent credentials.
If you’re a hands-on professional who enjoys a variety of responsibilities and takes pride in delivering great service, we’d love to hear from you.
Apply now and help us keep the world moving!
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: 23
Posted: 2026-04-15 08:00:17
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What Will Your Job Look Like?
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front-line representative of the Company.
In office position Mon-Fri 8:30am-5pm Eastern Time at 4201 Patterson Ave Baltimore, MD 21215.
You will have to work one weekend day a month.
What you’ll do:
* Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
* Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing company systems
* Listen and obtain information from callers in a professional, systematic and organized manner
* Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
* Assume responsibility for self-development and career progression
* Maintain flexibility in efforts to provide quality service to our members and help achieve business and operational goals
* Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by company standards
* May be required to work weekends and/or holidays, as needed
* Maintain confidential information standards within a fast paced environment
* Relate to a diversity of requests
* Identify with customer needs and circumstances
* Tactfully question and obtain necessary information
* Recognize, handle and refer situations of an emergent nature
* Regular attendance is required
* Ability to maintain high level of confidentiality
What you’ll need:
Experience, Education & Certifications:
* High School Diploma or G.E.D.
* Customer service experience
Skills:
* Typing speed of 30 WPM or greater
* Knowledge Microsoft Outlook and Microsoft Word
* Exemplary communication and phone skills
* Ability to maintain high level of confidentiality
* Regular attendance is required
Even better if you have...
* Previous experience working in a customer service call center, preferred
What’s in it for you:
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Casual Dress Environment
* Tuition Reimbursement
* MTM Perks Discount Program
* Leadership Mentoring Opportunities
Minimum Salary: $21/hr
Maximum Salary: $21/hr
This information reflects the base salary pay range for this job based on current national market data.
Ranges may vary based on the job's location.
We offer competitive pay that varies based on individual skills, experience, and other relevant factors.
We encourage you to apply to positions that you are interested in and for which you believe you are qualifi...
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Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-04-15 07:56:46
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Job Title: Customer Service Supervisor
Location: Lisle, IL (Onsite)
Travel: Potential of up to 10% travel for customer visits
Your Job
Molex is seeking a Customer Service Supervisor to lead a team responsible for managing customer inventory strategies, including Vendor Managed Inventory (VMI) and consignment programs, ensuring inventory health, service continuity, and proactive issue prevention through data-driven insights.
This is a hands-on leadership role where success comes from coaching, developing, and holding a team accountable to performance expectations.
You will lead with a focus on proactive execution over reactive response, ensuring your team anticipates customer needs, identifies risks early, and takes action to prevent disruptions.
Success in this role is defined by building a proactive, high-performing team that consistently delivers strong service, reporting accuracy, and inventory outcomes while reducing reactive escalations.
You will also serve as a key escalation point, working cross-functionally to resolve complex customer and supply challenges in a fast-paced environment requiring sound judgment and composure, while reinforcing accountability and ownership within your team.
Our Team
Our Customer Service organization plays a critical role in delivering a reliable and value-driven customer experience.
The VMI team partners closely with customers and internal stakeholders to manage inventory strategies, service performance, and supply assurance.
As part of Koch, we operate under the philosophy of Principle Based Management (PBM), which emphasizes integrity, stewardship, and creating long-term value.
In this role, you will be empowered to apply these principles by developing your team, driving accountability, and making decisions that improve both customer outcomes and business performance.
You will lead a team of six specialists in a highly visible role with direct impact on customer trust, operational performance, and team development.
What You Will Do
* Lead, coach, and develop a team of six VMI Specialists, setting clear expectations and driving a culture of accountability, ownership, and continuous improvement
* Ensure the team consistently meets or exceeds performance expectations related to reporting accuracy, data timeliness, and service or inventory-related KPIs
* Drive a proactive approach to customer management, reducing escalations by anticipating needs, balancing inventory effectively, and mitigating risks early
* Coach team members on how to interpret and act on data from SAP, Power BI, CRM, and planning systems to make informed, forward-looking decisions
* Serve as the escalation point for complex customer and supply issues, leading resolution while maintaining strong customer relationships
* Partner cross-functionally with Planning, Manufacturing, Finance, Pricing, and other teams to resolve issues and improve processes
* Reinforce a strong sense of urgency and fo...
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Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2026-04-15 07:56:34
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Lynden Transport is looking for a Customer Service Representative who is driven by a passion for customer service, effectively processes and delivers critical information through various channels.
Responsibilities include managing and communicating cargo availability, routing, and freight rating details for truck, steamship, barge, and plane.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, additional responsibilities may be assigned as needed:
* Punctuality and consistent attendance are critical expectations for this role.
* Respond to a diverse range of customer inquiries in person, by phone, and via email, providing information on rates, routing, packing procedures, and interline transportation processes.
* Perform tasks outside of the office including dock checks if needed.
* May be required to work additional or alternate shifts as assigned.
* Process Bills of Lading for receiving, ensuring all information is complete.
Review documents for accuracy, assign appropriate codes and instructions, and enter alphanumeric receiving data from source documents into the office computer system.
* Accuracy and attention to detail are essential to ensure thorough and precise work performance.
* Input Bills of Lading and delivery receipts into Lynden’s imaging system with accuracy and efficiency.
* Assign rates to straightforward Bills of Lading and contract customers that do not require extra handling.
* Collaborate with customers to ensure accurate commercial invoices and correct broker information, facilitating proper border crossing procedures.
* Provide accurate rate quotes using Lynden’s computer program.
* Complete all required Lynden training and maintain up-to-date knowledge of company procedures and best practices.
* Provide prompt and accurate responses to customer inquiries, concerns, and service needs via phone, email, or in person
* Notify customers of freight availability in a timely manner and schedule delivery appointments.
* Accurately process payments via cash, credit card, or check for invoices.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER SKILLS AND ABILITIES:
* Ability to read and interpret documents such as safety rules, procedure manuals, or governmental regulations.
* Ability to write routine reports and correspondence.
* Ability to effectively present information and respond to questions from company personnel, customers, and the general public.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
* Ability to apply commonsen...
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Type: Permanent Location: Humble, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-15 07:56:05
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Lynden Transport is looking for a Customer Service Representative who is driven by a passion for customer service, effectively processes and delivers critical information through various channels.
Responsibilities include managing and communicating cargo availability, routing, and freight rating details for truck, steamship, barge, and plane.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, additional responsibilities may be assigned as needed:
* Punctuality and consistent attendance are critical expectations for this role.
* Respond to a diverse range of customer inquiries in person, by phone, and via email, providing information on rates, routing, packing procedures, and interline transportation processes.
* Perform tasks outside of the office including dock checks if needed.
* May be required to work additional or alternate shifts as assigned.
* Process Bills of Lading for receiving, ensuring all information is complete.
Review documents for accuracy, assign appropriate codes and instructions, and enter alphanumeric receiving data from source documents into the office computer system.
* Accuracy and attention to detail are essential to ensure thorough and precise work performance.
* Input Bills of Lading and delivery receipts into Lynden’s imaging system with accuracy and efficiency.
* Assign rates to straightforward Bills of Lading and contract customers that do not require extra handling.
* Complete all required Lynden training and maintain up-to-date knowledge of company procedures and best practices.
* Provide prompt and accurate responses to customer inquiries, concerns, and service needs via phone, email, or in person
* Notify customers of freight availability in a timely manner and schedule delivery appointments.
* Accurately process payments via cash, credit card, or check for invoices.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER SKILLS AND ABILITIES
* Ability to read and interpret documents such as safety rules, procedure manuals, or governmental regulations.
* Ability to write routine reports and correspondence.
* Ability to effectively present information and respond to questions from company personnel, customers, and the general public.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
* Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
* Ability to deal with problems involving a few concrete variables in standardized situations.
* PC Skills Required: Windows, Word,...
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Type: Permanent Location: Fairbanks, US-AK
Salary / Rate: Not Specified
Posted: 2026-04-15 07:49:26
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Job Summary
Responsible to the Call Center Supervisor for performing duties related to phone and electronic interactions with CORE members that include opening and handling member accounts, educating members on available programs, and addressing member complaints, inquiries, and requests.
Essential Duties and Responsibilities
* Answers member queue contacts on a consistent basis by being in a ready status as often as possible.
Completes member requests for: account creation at existing locations, account updates, payment options, enrollment in member programs, inquiries, and requests for information by following departmental procedures, regulations, and tariffs as efficiently and quickly as possible.
* Handles member complaints and concerns to the best of his/her ability and offers reasonable solutions before escalating contacts or transferring to another department.
* Answers member electronic queue inquiries, completes and responds to all electronic member requests as necessary. Forwards emails to other departments only when necessary.
* Handles issues that are created in the Member self-service site
* Verifies member identity according to department standards before releasing information on any account.
* Informs members of appropriate programs and/or options that may benefit them or solve a problem.
* Maintains complete and accurate documentation on all calls/contacts.
* Handles member complaints and concerns to the best of his/her ability and offers reasonable solutions before escalating contacts or transferring to another department.
* Actively promotes one contact resolution by proactively responding to member issues by clarifying the member’s issue, determining the cause of the issue, selecting the best solution, and implementing the solution themselves or contacting the correct department for completion.
* Problems are easy to moderately difficult.
Task difficulty will progress as levels increase.
Methods and procedures are defined but judgment may be required to apply them to work. Work is routine and tasks are directly related.
* Performs other duties as directed by a supervisor.
Minimum Qualifications of Position
* High school diploma or equivalent certificate required.
* One or more years of practical equivalent experience in member/customer service is required.
This could include answering phone calls, chat conversations, electronic correspondence and order creation, and handling member accounts.
* Ability to work with a multi-screen, multi-application computer system.
* Competent with Microsoft Office: Excel, Word, Outlook, Teams.
* Proficient with general office equipment.
Level I
Applies basic skills while developing some advanced skills in the above tasks; generally works under close supervision; has limited experience and work is performed within specific limits of department procedures.
Level II
Applies advanced skills and job k...
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Type: Permanent Location: Sedalia, US-CO
Salary / Rate: 21.395
Posted: 2026-04-15 07:45:38
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Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* 0-2 years
* High school/Equivalent
* Kno...
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Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2026-04-14 07:34:45
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Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.
Together, we’re advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full time
Department:
Contact Center
All Locations:
300 Ocean Avenue – Revere
Position Summary:
Category: Administrative
Hours: 40
City: Revere
Department: Contact Center
Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish, with superior customer service skills.
As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.
We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs.
You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.
This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.
As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology.
You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.
Essential Duties and Responsibilities:
* Schedule, reschedule, and cancel appointments.
* Document clear and concise messages and route appropriately.
* Appropriately transfers calls to other departments when required.
* Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
* Process refill requests accurately and effectively, according to guidelines.
* Conduct outreach calls on behalf of clinical departments.
Requirements:
* HS Diploma/GED required.
* Excellent written and verbal communication, judgment and problem solving skills.
* Minimum of 1 year customer service, administrative, or call center experience.
* Bilingual fluency Spani...
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Type: Permanent Location: Revere, US-MA
Salary / Rate: Not Specified
Posted: 2026-04-14 07:29:03
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Have you been looking for a challenging job with opportunities for growth and great benefits? Then at Orbitel Communications we have the job for you! Our Customer Experience Representatives are responsible for customer service experience related to services for video, high speed internet and telephone for residential and commercial customers. We are looking for people to provide an exceptional customer experience that is second to none.
Opportunities for advancement, a robust benefits package, and a friendly atmosphere await.
Apply today for a chance to join Orbitel Communications!
Job Type: Full-time
Rate: $18/hour plus commissions and overtime pay if applicable
Location: Office located in Maricopa, AZ
Primary Responsibilities Include:
* Adapting, learning and delivering the best customer service our industry can give.
* Sell and promote company products and services
* Research customer complaints, processing payments and billing adjustment
* Achieve sales goals by soliciting new and or up sell services
* Follow up on and close sales leads
* Resolve customer account issues
* Perform other duties as may be requested by supervisor
* Performs service order provisioning through multiple user interfaces of the following types
* Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
* Follow all safety rules and comply with company policies and specifications
* Speak and understand English language proficiently
The successful Customer Service Representative will have:
* High school degree or GED equivalent is required.
* Post-high school education preferred.
* Willing to participate in NCTI certification/development courses
* 3 years of CATV or other relevant technical/electronic experience
* Ability to prioritize and organize effectively
* Ability to use personal computer and software applications (i.e.
word processing, spreadsheet, billing system)
* Knowledge of basic mathematics
* Knowledge of common phone etiquette and de-escalation techniques
* Able to communicate clearly, educate customers and promote/sell company services
* Able to work independently and plan accordingly to complete daily assignments
* Must be flexible and able to handle multiple tasks concurrently
Even Better If You Have:
* Knowledge of video, broadband, and phone products and services
* Ability to utilize problem solving techniques with high end broad band equipment
Benefits:
* Family Medical (3 plans to choose from), Dental and Vision
* Company funded HSA
* Company Paid Short Term Disability
* Company Paid Long Term Disability with Voluntary option
* Company Paid Parental Leave
* Company Paid Life as well as Voluntary policies
* 401(k) with generous company match
* Paid Time Off
* Volunteer Paid Time Off
* Paid Holidays
W...
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Type: Permanent Location: Maricopa, US-AZ
Salary / Rate: Not Specified
Posted: 2026-04-11 07:53:58
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Job Title: Family Coordinator - In-Home Services and Supports
Location: Golden Valley, MN
Schedule: Monday-Friday typical daytime business hours.
Eligible to work from home up to 2 days per week after 90 days of employment.
Essential Job Duties:
* Act as the liaison between the county, the participant or individual receiving services, and internal departments such as payroll and billing.
* Develop and manage the budgets of the individuals on your caseload
* Monitor, audit, and report on budget information
* Serve as the main contact for participants, specifically those with disabilities and persons over 65, and/or their representatives.
* Ensure smooth communication and coordination between all parties involved.
* Address any questions or concerns from participants or their representatives.
Required Qualifications:
* Associates Degree or higher in social services/human services adjacent field
* 2 years of working experience in home and community-based services, direct care, or childcare.
* Competent in Microsoft Office suite (i.e., Microsoft Excel and Word).
* Successful clearance of Department of Human Services background check
* Successful clearance of Motor Vehicle Background Check and acceptable driving record per Company Policy
Preferred Qualifications:
* Bachelors degree in social services/human services adjacent field and 1 years of working experience in home and community-based services, direct care, or childcare.
* Experience working with disability population and persons over 65
* Office experience highly preferred.
* Excellent customer service skills and problem-solving.
* Strong written and verbal communication skills.
* Ability to stay self-organization and multi-task.
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Type: Permanent Location: Golden Valley, US-MN
Salary / Rate: 55000
Posted: 2026-04-11 07:45:30
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Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.
This position is located in the Salem, MA offices and offers hybrid work opportunity.
Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.
Salem Five believes deeply in supporting the communities in which we reside.
Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA.
We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees.
Come see what we’re all about.
The Customer Experience Associate is a key role within the Contact Center focused on providing exceptional service to Salem Five Consumer and Business customers in line with the banks’ multi-channel service strategy. Primary responsibilities involve communicating with customers and prospects via phone, chat, email and secure messaging.
Customer Experience Associate new hires receive extensive training from dedicated resources and supervisors to support their success and career growth. This role offers the development of skills and job knowledge providing for advancement opportunities across the organization.
* Verbal and written customer service skills across multiple communication channels
* Consumer/Business deposit and loan product offerings
* Digital Technology (includes online banking & mobile platforms)
* Fraud prevention and detection
* Systems proficiency and navigation
* Referrals to other Salem Five business lines, and the cross-sell of additional Salem Five products and services (no cold-calling)
* Strong advocacy for the Salem Five brand
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; however other duties may be assigned.
* Provide an outstanding Customer Experience to Salem Five customers and prospects via phone (primary), chat, email and online banking.
* Ability to support the departments’ efforts to deliver an exceptional customer experience… no matter what it takes
* Be able to demonstrate a high level of proficiency with Salem Five’s products and digital technology offering
* Proficient with mobile technology/platforms/devices, personal computing systems, apps, and email/messaging platforms
* Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange)
* Assumes additional responsibilities including projects, testing, training, etc.
commensurate with experience and job grade level Embrace new and emerging technologies to support ...
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Type: Permanent Location: Salem, US-MA
Salary / Rate: Not Specified
Posted: 2026-04-11 07:41:15
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The Customer Service Representative is responsible for delivering exceptional customer service by professionally handling inbound calls and processing orders in an accurate and timely manner.
This role ensures all customer inquiries and requests received internally or externally via phone, email, or mail are addressed promptly, efficiently, and with a strong sense of urgency.
The position requires effective communication and collaboration with internal departments to support timely order processing, pricing accuracy, shipping requirements, and any special customer needs.
The representative will also manage invoice discrepancies by initiating credit and debit requests, as well as processing returns related to shipment errors.
Additionally, this role involves providing customers with detailed product information, including availability, inbound shipments, features, benefits, warranties, sizing/fitment, and application guidance.
The representative will maintain up-to-date customer account records and department reference materials, as well as support the training of backup personnel.
A strong working knowledge of the Dunlop Tires North America Inc (DTNA) website is required to assist customers and navigate resources effectively.
The role also includes generating routine and ad hoc reports, along with performing various administrative duties as needed.
Essential Job Functions
* Process customer orders accurately and efficiently
* Answer and manage inbound customer calls
* Generate routine and ad hoc reports
* Communicate effectively with internal departments
* Process returns and resolve shipment discrepancies
* Initiate and manage credit/debit requests
* Maintain accurate and current customer account information
* Collect and document customer feedback
* Utilize and support the SRNA website for customer assistance
* Demonstrate strong product and inventory knowledge
* Perform general administrative duties
Work Experience
Minimum of three (3) years of inbound call center experience or equivalent training required.
Must be detail-oriented, highly organized, and self-motivated, with the ability to manage multiple tasks efficiently.
Education/Training
High school diploma or equivalent (GED) required.
A bachelor’s degree in a related field is preferred, or an equivalent combination of education and relevant experience sufficient to perform the essential functions of the role.
Skills
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, is required, along with strong 10-key data entry skills.
Must possess basic math and accounting abilities, including the capacity to add, subtract, multiply, and divide using whole numbers, fractions, and decimals. Excellent verbal and written communication skills are essential, along with a strong customer service orientation.
Ability to professionally manage a high volume of inbound customer calls is required.
Familiarity with DTNA products and website navigation is preferred but not required.
This role requires the ability to sit, stand, and move for extended periods, as well as frequent use of hands and fingers for typing and data entry.
Employees will regularly use a computer and customer service systems and must be comfortable handling phone calls, including extended headset use. The position also requires visual focus, attention to detail, and the ability to manage work-related stress in a fast-paced environment.
Occasional lifting of up to 25 pounds may be required for handling files, documents, or office supplies.
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Type: Permanent Location: Rancho Cucamonga, US-CA
Salary / Rate: 25.17
Posted: 2026-04-10 07:57:43
