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Company
Federal Reserve Bank of Minneapolis
Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?
The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S.
Treasury retail financial products, such as United States Savings Bonds.
We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete
Responsibilities:
* Answer incoming calls and emails from customers, financial institutions, and legal professionals.
* Advise customers on U.S.
Treasury financial products, regulations, and forms.
* Support account setup and navigation for U.S.
Treasury websites and applications
* Aim to exceed established metrics for accuracy, timeliness, and completeness
* Provide prompt, efficient, detailed, customer-oriented service
* Act as an advocate for our customer; reporting and/or acting on areas for improvement
* Establish and maintain accurate records and documentation
* Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
* Associates degree in business or an equivalent combination of education and experience.
* Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
* Must be a U.S.
citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
* Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
* Basic computer and MS Office proficiency.
* This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
* Comprehensive healthcare options (Medical, Dental, and Vision)
* 401(k) match, and a fully-funded pension plan
* Paid time off and holidays
* Generously subsidized public transportation
* Annual educational assistance
* On-site fitness facility
* Professional development programs, training, and conferences
* And more…
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued.
We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues.
From economists to cash specialists, we work together to represent you in our economy.
Full Time / Part Time
Full time
Regular / ...
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Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: 48649
Posted: 2026-01-06 07:50:11
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Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in con...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2026-01-06 07:23:07
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About CORE
CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities.
With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.
Job Summary
Responsible to the Call Center Supervisor for performing duties related to phone and electronic interactions with CORE members that include opening and handling member accounts, educating members on available programs, and addressing member complaints, inquiries, and requests.
Essential Duties and Responsibilities
* Answers member queue contacts on a consistent basis by being in a ready status as often as possible.
Completes member requests for: account creation at existing locations, account updates, payment options, enrollment in member programs, inquiries, and requests for information by following departmental procedures, regulations, and tariffs as efficiently and quickly as possible.
* Handles member complaints and concerns to the best of his/her ability and offers reasonable solutions before escalating contacts or transferring to another department.
* Answers member electronic queue inquiries, completes and responds to all electronic member requests as necessary. Forwards emails to other departments only when necessary.
* Handles issues that are created in the Member self-service site
* Verifies member identity according to department standards before releasing information on any account.
* Informs members of appropriate programs and/or options that may benefit them or solve a problem.
* Maintains complete and accurate documentation on all calls/contacts.
* Handles member complaints and concerns to the best of his/her ability and offers reasonable solutions before escalating contacts or transferring to another department.
* Actively promotes one contact resolution by proactively responding to member issues by clarifying the member’s issue, determining the cause of the issue, selecting the best solution, and implementing the solution themselves or contacting the correct department for completion.
* Problems are easy to moderately difficult.
Task difficulty will progress as levels increase.
Methods and procedures are defined but judgment may be required to apply them to work. Work is routine and tasks are directly related.
* Performs other duties as directed by a supervisor.
Minimum Qualifications of Position
* High school diploma or equivalent certificate required.
* One or more years of practical equivalent experience in member/customer service is required.
This could include answering phone calls, chat conversations, electronic correspondence and order creation, and handling member accounts.
* Ability to work with a multi-screen, multi-application computer system.
...
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Type: Permanent Location: Woodland Park, US-CO
Salary / Rate: 21.395
Posted: 2026-01-06 07:22:03
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Area Customer Service Manager - Corrugated
Location: This is a hybrid role, you will be supporting two sites and will be expected to be onsite at one location most days.
Candidate will need to live within daily commutable distance of either site Martinsville, VA or Asheboro, NC.
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific, LLC is seeking an innovative and driven Area Customer Service Manager to lead our Customer Service team for our Corrugated facilities in Martinsville, VA and Asheboro, NC.
In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers.
You will have the opportunity to enhance customer experience and contribute to our company's success as a key member of the leadership team.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
Check out these videos/links to learn more about the Corrugated Business at Georgia-Pacific:
Georgia-Pacific: How Corrugated Boxes are Made
Georgia-Pacific: Corrugated
www.gppackaging.com
What You Will Do
* Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business
* Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company's vision and goals.
* Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.
* Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.
* Identify and implement process improvements that enhance the customer experience and drive operational excellence.
* Empower team members to recognize their strengths, grow professionally, and contribute to the team's success.
* Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.
* Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.
* Champion our business philosophy by promoting ...
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Type: Permanent Location: Spartanburg, US-SC
Salary / Rate: Not Specified
Posted: 2026-01-05 07:05:20
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Customer Account Coordinator
Location: Onsite in Circleville, Ohio
Schedule: Monday - Friday | 8 AM - 5 PM EST | OT may be required based on customer demands
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Circleville, OH.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years of customer service in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
* De...
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Type: Permanent Location: Circleville, US-OH
Salary / Rate: Not Specified
Posted: 2026-01-03 07:24:10
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Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* 0-2 years
* High school/Equivalent
* Kno...
....Read more...
Type: Permanent Location: Layton, US-UT
Salary / Rate: Not Specified
Posted: 2026-01-03 07:11:48
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Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* 0-2 years
* High school/Equivalent
* Kno...
....Read more...
Type: Permanent Location: Millcreek, US-UT
Salary / Rate: Not Specified
Posted: 2026-01-03 07:11:48
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Your Job
Do you possess a combination of analytical skills and interpersonal talents? Are you searching for a place where you can cultivate a long-term career, rather than just a job?
As a Specialist of our Customer Service Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned set of customers in one or more of the following segments: EMS, VMI, Industrial, Distribution, or Automotive.
You will interact with our systems, including SAP and Salesforce (the world's top customer relationship platform), providing vital information to help our customers successfully achieve their production plans.
Our Team
Our customer service division is at the heart of our operations, interfacing directly with customers to ensure their needs are met with efficiency and professionalism.
The team is composed of skilled and passionate individuals who are committed to fostering positive customer experiences and driving satisfaction.
The Customer Service Specialist role is critical to our success as a team in providing the highest level of customer experience to Molex customers.
This role requires the highest level of responsiveness to be exercised and the coordination of additional resources to achieve closure with appropriate solutions.
What You Will Do
* Interact with internal and external customers daily via email, phone and through our Salesforce Service Cloud platform.
* Support the Order Management Process, including pre-and post-order activities, such as reviewing documents for accuracy, order changes, expedites, escalations, NPI activity, etc.
* Responsible for supporting the customer service of a global account/market segment, including Tier 1 subcontractors, with a focus on the supply chain management.
* Proactively engage with key stakeholders to collaborate with our partners to share information and present a unified message, ensuring value creation for both Molex and the customer.
* Understand customer contracts, expectations, manage customer portals, and review forecasting.
* Participate actively in team meetings and departmental training sessions to support the activities of the Customer Experience (CX) Team; provide input and engage with your team members.
* Suggest opportunities to streamline or automate procedures related to your assigned activities and functions.
Engage in a respectful challenge process where all ideas are valued.
* Enable a high level of independent decision making, largely based on the specific accounts being covered.
Who You Are (Basic Qualifications)
* High school diploma or higher
* Experience with Microsoft Office Suite
* Strong communication skills that showcase your ability to articulate ideas clearly in a fast-paced environment
* The skills to organize data, analyze information, and convey compelling data driven details
* Organizational, time management, prioritization, an...
....Read more...
Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2026-01-03 07:06:34
-
Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* 0-2 years
* High school/Equivalent
* Kno...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: Not Specified
Posted: 2026-01-01 07:13:46
-
Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* 0-2 years
* High school/Equivalent
* Kno...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-12-30 07:15:26
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Customer Account Coordinator
Location: Onsite in Asheboro, NC
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Asheboro, NC.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logi...
....Read more...
Type: Permanent Location: Asheboro, US-NC
Salary / Rate: Not Specified
Posted: 2025-12-28 07:01:15
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Customer Account Coordinator
Location: Onsite in Martinsville, VA
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Martinsville, VA.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply cha...
....Read more...
Type: Permanent Location: Ridgeway, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-28 07:01:14
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Rockland Trust is seeking a Summer Intern to join the team in the Customer Information Center/Call Center.
Being an intern is an incredible opportunity to gain real-life work experience, build professional skills and establish connections.
Rockland Trust feels that internships should include meaningful work. As a valued team member, interns are immersed in real projects that make a tangible impact, allowing them to apply their academic knowledge while developing critical professional skills.
With the chance to collaborate across departments, interns at Rockland Trust can expand their network and gain valuable insights into their chosen field.
Additionally, Rockland Trust fosters a supportive and caring culture encouraging interns to grow and find their path.
We have witnessed many stories of interns building long-lasting careers at the Bank.
Rockland Trust is hiring for Summer Interns in the Customer Information Center/Call Center.
Locations are flexible, with offices in Brockton, Franklin, Lowell, and Plymouth.
This is an in-office position, Monday–Friday, 8:30 a.m.–5:00 p.m.
* This is a great opportunity to learn all about Banking Products while in college
* Are you looking for an opportunity to grow personally and professionally?
* Are you passionate about Customer Service?
* Do you enjoy learning new skills and making others feel valued?
* Do you have an interest in personal finance?
* If you answered yes, then we want to hear from you!
Responsibilities
At Rockland Trust, we believe that each relationship matters – and that starts with our Call Center Representatives.
We take pride in the care and excellent service provided by our call center staff.
We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Variety is the spice of life, and we have it in spades!
As a Summer Intern, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.
We have a fantastic training program that will prepare and support you throughout your career with ongoing classes.
Qualifications
* Rising Juniors or Seniors studying Business or related degree preferred
* Basic understanding of banking or finance
* Good communication, problem solving, and organizational/time management skills required
* Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance.
* Excellent Customer Service Skills
Our goal is to offer our colleagues the most generous benefits package possible.
We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance.
Benefits include Competitive compensation with performance incentive awards, Health Insurance, Dental In...
....Read more...
Type: Permanent Location: Brockton, US-MA
Salary / Rate: 17
Posted: 2025-12-24 07:13:45
-
Rockland Trust is seeking a Summer Intern to join the team in the Customer Information Center/Call Center.
Being an intern is an incredible opportunity to gain real-life work experience, build professional skills and establish connections.
Rockland Trust feels that internships should include meaningful work. As a valued team member, interns are immersed in real projects that make a tangible impact, allowing them to apply their academic knowledge while developing critical professional skills.
With the chance to collaborate across departments, interns at Rockland Trust can expand their network and gain valuable insights into their chosen field.
Additionally, Rockland Trust fosters a supportive and caring culture encouraging interns to grow and find their path.
We have witnessed many stories of interns building long-lasting careers at the Bank.
Rockland Trust is hiring for Summer Interns in the Customer Information Center/Call Center.
Locations are flexible, with offices in Brockton, Franklin, Lowell, and Plymouth.
This is an in-office position, Monday–Friday, 8:30 a.m.–5:00 p.m.
* This is a great opportunity to learn all about Banking Products while in college
* Are you looking for an opportunity to grow personally and professionally?
* Are you passionate about Customer Service?
* Do you enjoy learning new skills and making others feel valued?
* Do you have an interest in personal finance?
* If you answered yes, then we want to hear from you!
Responsibilities
At Rockland Trust, we believe that each relationship matters – and that starts with our Call Center Representatives.
We take pride in the care and excellent service provided by our call center staff.
We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Variety is the spice of life, and we have it in spades!
As a Summer Intern, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.
We have a fantastic training program that will prepare and support you throughout your career with ongoing classes.
Qualifications
* Rising Juniors or Seniors studying Business or related degree preferred
* Basic understanding of banking or finance
* Good communication, problem solving, and organizational/time management skills required
* Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance.
* Excellent Customer Service Skills
Our goal is to offer our colleagues the most generous benefits package possible.
We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance.
Benefits include Competitive compensation with performance incentive awards, Health Insurance, Dental In...
....Read more...
Type: Permanent Location: Lowell, US-MA
Salary / Rate: 17
Posted: 2025-12-24 07:13:44
-
Rockland Trust is seeking a Summer Intern to join the team in the Customer Information Center/Call Center.
Being an intern is an incredible opportunity to gain real-life work experience, build professional skills and establish connections.
Rockland Trust feels that internships should include meaningful work. As a valued team member, interns are immersed in real projects that make a tangible impact, allowing them to apply their academic knowledge while developing critical professional skills.
With the chance to collaborate across departments, interns at Rockland Trust can expand their network and gain valuable insights into their chosen field.
Additionally, Rockland Trust fosters a supportive and caring culture encouraging interns to grow and find their path.
We have witnessed many stories of interns building long-lasting careers at the Bank.
Rockland Trust is hiring for Summer Interns in the Customer Information Center/Call Center.
Locations are flexible, with offices in Brockton, Franklin, Lowell, and Plymouth.
This is an in-office position, Monday–Friday, 8:30 a.m.–5:00 p.m.
* This is a great opportunity to learn all about Banking Products while in college
* Are you looking for an opportunity to grow personally and professionally?
* Are you passionate about Customer Service?
* Do you enjoy learning new skills and making others feel valued?
* Do you have an interest in personal finance?
* If you answered yes, then we want to hear from you!
Responsibilities
At Rockland Trust, we believe that each relationship matters – and that starts with our Call Center Representatives.
We take pride in the care and excellent service provided by our call center staff.
We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Variety is the spice of life, and we have it in spades!
As a Summer Intern, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.
We have a fantastic training program that will prepare and support you throughout your career with ongoing classes.
Qualifications
* Rising Juniors or Seniors studying Business or related degree preferred
* Basic understanding of banking or finance
* Good communication, problem solving, and organizational/time management skills required
* Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance.
* Excellent Customer Service Skills
Our goal is to offer our colleagues the most generous benefits package possible.
We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance.
Benefits include Competitive compensation with performance incentive awards, Health Insurance, Dental In...
....Read more...
Type: Permanent Location: Plymouth, US-MA
Salary / Rate: 17
Posted: 2025-12-24 07:13:44
-
Rockland Trust is seeking a Summer Intern to join the team in the Customer Information Center/Call Center.
Being an intern is an incredible opportunity to gain real-life work experience, build professional skills and establish connections.
Rockland Trust feels that internships should include meaningful work. As a valued team member, interns are immersed in real projects that make a tangible impact, allowing them to apply their academic knowledge while developing critical professional skills.
With the chance to collaborate across departments, interns at Rockland Trust can expand their network and gain valuable insights into their chosen field.
Additionally, Rockland Trust fosters a supportive and caring culture encouraging interns to grow and find their path.
We have witnessed many stories of interns building long-lasting careers at the Bank.
Rockland Trust is hiring for Summer Interns in the Customer Information Center/Call Center.
Locations are flexible, with offices in Brockton, Franklin, Lowell, and Plymouth.
This is an in-office position, Monday–Friday, 8:30 a.m.–5:00 p.m.
* This is a great opportunity to learn all about Banking Products while in college
* Are you looking for an opportunity to grow personally and professionally?
* Are you passionate about Customer Service?
* Do you enjoy learning new skills and making others feel valued?
* Do you have an interest in personal finance?
* If you answered yes, then we want to hear from you!
Responsibilities
At Rockland Trust, we believe that each relationship matters – and that starts with our Call Center Representatives.
We take pride in the care and excellent service provided by our call center staff.
We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Variety is the spice of life, and we have it in spades!
As a Summer Intern, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.
We have a fantastic training program that will prepare and support you throughout your career with ongoing classes.
Qualifications
* Rising Juniors or Seniors studying Business or related degree preferred
* Basic understanding of banking or finance
* Good communication, problem solving, and organizational/time management skills required
* Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance.
* Excellent Customer Service Skills
Our goal is to offer our colleagues the most generous benefits package possible.
We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance.
Benefits include Competitive compensation with performance incentive awards, Health Insurance, Dental In...
....Read more...
Type: Permanent Location: Franklin, US-MA
Salary / Rate: 17
Posted: 2025-12-24 07:13:43
-
Your Job
KBX is searching for a Customer Support Specialist out of our Green Bay, WI office Monday through Friday, to work directly with customers, carriers, and across other KBX teams to provide exceptional customer service.
The successful candidate will have excellent customer service, communication, and organizational skills as well as a high degree of initiative to find and drive solutions for our customers.
Our Team
Our team manages the scheduling, rescheduling, and tracking of full truck shipments with a strong customer focus and a solution-driven mindset.
We build lasting partnerships to become our customers' preferred logistics partner, creating virtuous cycles of mutual benefit for all involved.
What You Will Do
* Communicate with external customers to schedule delivery appointments
* Partner with other departments to reschedule missed delivery appointments
* Handle communications from external customers regarding delivery questions
* Develop and maintain business relationships across the supply chain with both internal and external customers
* Analyze trends, processes, and key performance indicators to drive solutions that improve service, productivity, and eliminating waste
* Collaborate with internal and external teams to determine solutions that positively impact all constituencies involved
* Maintain proper documentation for standard operation procedures
* Track and provide a high level of communication on load statuses
* Utilizing all the tools and resources available, especially the transportation management systems to meet the customers' expectations and service metrics
* Work with customers and carriers through service sensitive situations and handle in a respectful manner
* Support operational needs by taking on various tasks
Who You Are (Basic Qualifications)
* Experience working with customers
* Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook
What Will Put You Ahead
* Experience working in the Supply Chain or Logistics or Transportation industry
* Experience partnering across departments to coordinate logistics and supply chain activities
* Experience using a transportation management systems (TMS) or logistics software to track and manage loads
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Milit...
....Read more...
Type: Permanent Location: Green Bay, US-WI
Salary / Rate: Not Specified
Posted: 2025-12-23 08:38:32
-
Position Summary:
Penn Foster Group’s Learner Success Advocates leverage point-of-need digital support tools to shepherd high school, career, and college learners through their personalized learning experience.
With a focus on driving persistence and program completion, Learner Success Advocates foster a support environment that allows learners to realize their employability, career, and life goals through accessible, affordable, and self-paced learning opportunities.
*This position will report to the office two days per week in Chandler, AZ.
Salary: $20/hour
Essential Job Functions:
* Perform all duties in full support of Penn Foster Group’s Purpose, Promise, and Principles, understanding that the positive and effective execution of these duties is instrumental to the success and experience of our learners.
* Promote a personalized, and supportive experience for learners, driving improvement in measured learner progression, completion outcomes, and satisfaction metrics.
* Leverage omni-channel and multi-channel support tools and technologies to perform inbound and outbound digital and telecommunications with learners and their guardians according to defined service level agreements.
* Conduct data-driven interventions and motivation outreach to support, guide, and empower at-risk learners through their learning experience, continually building learner confidence and the development of skills necessary to be advocates for themselves.
* Collaborate with the Education team to advise learners on program or course selections, motivate, and coach learners to help them achieve their career goals.
* Assist learners with scheduling instructional and tutoring appointments and navigating self-help resources, such as the learning management system, library, and learning resource center.
* Establish and grow effective working relationships with other learner support teams to provide a seamless, timely support experience.
* Strive for first contact resolution and attempt to de-escalate and resolve challenges impacting the learner’s ability to progress.
* Provide feedback to the Penn Foster Group regarding opportunities to improve the learner experience and serve as a catalyst for support experience improvement.
* Perform accurate and timely data entry updates to learner profiles in enterprise systems.
* Manage multi-brand and cross-vertical learner caseloads as needed.
* Perform other duties as assigned.
Knowledge, Skills, Abilities:
Education:
* High School diploma or equivalent required
*
* Associate’s degree preferred
*proof of High School Diploma or Equivalent required
Experience:
* 1-3 years of work experience required.
* 1-3 years of customer service experience preferred.
Required Computer Skills:
* Must be able to perform 8 hours of computer work per day.
* Adept at learning new technologies.
* Proficient with Micro...
....Read more...
Type: Permanent Location: Chandler, US-AZ
Salary / Rate: 20
Posted: 2025-12-23 07:47:10
-
Your Job
Are you looking for an opportunity with lots of growth potential? If so, Guardian Industries is seeking a Customer Service Representative to join our Customer Service team in Auburn Hills, MI! This is an onsite role in our Auburn Hills office.
In this role, you are responsible for maintaining strong relationships with our customers while ensuring that their needs and expectations are met.
You will play a crucial role in supporting customers with their orders, solving problems, and partnering with our outside sales team to effectively manage accounts.
You will have the chance to work on impactful and exciting projects, collaborating with different departments
Our Team
Our team thrives on collaboration, mutual respect, and inclusivity.
We believe that diverse perspectives make us stronger, and everyone is encouraged to share their ideas and contribute to our collective success.
What You Will Do
* Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments
* Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters
* Anticipate customer needs, identify potential issues, and develop solutions to improve service levels
* Troubleshoot and resolve customer service issues
* Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery
* Partner with the sales team to identify opportunities for improvement throughout the process
* Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met
* Address customer concerns and escalate where appropriate
* Log customer interactions, complaints, and resolutions into the CRM
Who You Are (Basic Qualifications)
* Customer Service experience
* Experience adhering to service and delivery deadlines
* Experience managing competing priorities in a fast-paced environment
* Proficiency in English plus Spanish and/or Portuguese
* Experience working in a CRM and ERP
What Will Put You Ahead
* Bachelor's Degree
* Experience working with Salesforce or INFOR M3.
* Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership)
No visa sponsorship is available for this position; candidates must have current, unrestricted U.S.
work authorization
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please sp...
....Read more...
Type: Permanent Location: Auburn Hills, US-MI
Salary / Rate: Not Specified
Posted: 2025-12-20 07:20:05
-
Your Job
Georgia-Pacific is seeking a Customer Account Coordinator supporting our Sheboygan, WI box plant facility.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator (CAC) creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
Pay
$21.50-36.54/hour based on experience
Our Team
This role offers an exciting opportunity to join a team that takes pride in safely producing durable, high-quality corrugated boxes our customers rely on every day.
Curious about how we make them? Click here to see how corrugated boxes are made, and click here to explore our products!
What You Will Do
* Manage customer accounts through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and a focus on customer needs/requirements.
* Coordinate shipments of products with the shipping department
* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Periodic customer visits to conduct business reviews or onboarding activities
* Visit customers periodically to conduct business reviews or perform onboarding activities
* Accounts payable/receivable duties
* This role will be onsite 5 days/week
Who You Are (Basic Qualifications)
* 2+ years of experience working with customers
* Proficient in Outlook and Excel with ability to create spreadsheets using formulas to track, calculate and analyze data
* Experience with record-keeping management/documentation
* Willingness to work OT, weekends and travel 5-10% of the time as required to support the business
What Will Put You Ahead
* Administrative experience in a manufacturing, logistics, industrial, distribution, or packaging environment
* Associate degree or higher
* Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing
* Experience working with cross-functional teams and vendors
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
Al...
....Read more...
Type: Permanent Location: Sheboygan, US-WI
Salary / Rate: Not Specified
Posted: 2025-12-18 07:46:30
-
At Rockland Trust, we believe that each relationship matters – and that starts with our Call Center Representatives.
We take pride in the care and excellent service provided by our call center staff.
We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Variety is the spice of life, and we have it in spades!
As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.
We have a fantastic training program that will prepare and support you throughout your career with ongoing classes.
Service incoming customer calls following established policies and procedures in an efficient and quality manner.
RESPONSIBILITIES
* Ensure every transaction is processed correctly by confirming transaction with caller to ensure a mutual understanding.
* Identify opportunities to grow customer relationships with bank through referral programs.
* Utilize all available resources, and communication skills to resolve customer inquiries or issues to avoid escalation to extent possible.
* Complete all training requirements on time.
* Identify process improvement ideas with CIC management team.
* Become a candidate to act as a peer coach for new hire representatives.
* Communicate system issues promptly to management.
* Other duties as assigned by CIC management team.
QUALIFICATIONS
* High School diploma required (4 year college degree or equivalent work experience preferred)
* Fluency in Spanish or Portuguese strongly preferred.
* Basic understanding of banking or finance
* Good communication, problem solving, and organizational/time management skills required
* Prior customer service experience preferred.
Prior sales experience a plus.
* Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance
Our goal is to offer our colleagues the most generous benefits package possible.
We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance.
Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!
At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected vet...
....Read more...
Type: Permanent Location: Plymouth, US-MA
Salary / Rate: 20
Posted: 2025-12-17 07:19:24
-
At Rockland Trust, we believe that each relationship matters – and that starts with our Call Center Representatives.
We take pride in the care and excellent service provided by our call center staff.
We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Variety is the spice of life, and we have it in spades!
As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.
We have a fantastic training program that will prepare and support you throughout your career with ongoing classes.
Service incoming customer calls following established policies and procedures in an efficient and quality manner.
RESPONSIBILITIES
* Ensure every transaction is processed correctly by confirming transaction with caller to ensure a mutual understanding.
* Identify opportunities to grow customer relationships with bank through referral programs.
* Utilize all available resources, and communication skills to resolve customer inquiries or issues to avoid escalation to extent possible.
* Complete all training requirements on time.
* Identify process improvement ideas with CIC management team.
* Become a candidate to act as a peer coach for new hire representatives.
* Communicate system issues promptly to management.
* Other duties as assigned by CIC management team.
QUALIFICATIONS
* High School diploma required (4 year college degree or equivalent work experience preferred)
* Fluency in Spanish or Portuguese strongly preferred.
* Basic understanding of banking or finance
* Good communication, problem solving, and organizational/time management skills required
* Prior customer service experience preferred.
Prior sales experience a plus.
* Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance
Our goal is to offer our colleagues the most generous benefits package possible.
We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance.
Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!
At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected vet...
....Read more...
Type: Permanent Location: Lowell, US-MA
Salary / Rate: 20
Posted: 2025-12-17 07:19:24
-
At Rockland Trust, we believe that each relationship matters – and that starts with our Call Center Representatives.
We take pride in the care and excellent service provided by our call center staff.
We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Variety is the spice of life, and we have it in spades!
As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.
We have a fantastic training program that will prepare and support you throughout your career with ongoing classes.
Service incoming customer calls following established policies and procedures in an efficient and quality manner.
RESPONSIBILITIES
* Ensure every transaction is processed correctly by confirming transaction with caller to ensure a mutual understanding.
* Identify opportunities to grow customer relationships with bank through referral programs.
* Utilize all available resources, and communication skills to resolve customer inquiries or issues to avoid escalation to extent possible.
* Complete all training requirements on time.
* Identify process improvement ideas with CIC management team.
* Become a candidate to act as a peer coach for new hire representatives.
* Communicate system issues promptly to management.
* Other duties as assigned by CIC management team.
QUALIFICATIONS
* High School diploma required (4 year college degree or equivalent work experience preferred)
* Fluency in Spanish or Portuguese strongly preferred.
* Basic understanding of banking or finance
* Good communication, problem solving, and organizational/time management skills required
* Prior customer service experience preferred.
Prior sales experience a plus.
* Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance
Our goal is to offer our colleagues the most generous benefits package possible.
We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance.
Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!
At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected vet...
....Read more...
Type: Permanent Location: Brockton, US-MA
Salary / Rate: 20
Posted: 2025-12-17 07:19:23
-
At Rockland Trust, we believe that each relationship matters – and that starts with our Call Center Representatives.
We take pride in the care and excellent service provided by our call center staff.
We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Variety is the spice of life, and we have it in spades!
As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.
We have a fantastic training program that will prepare and support you throughout your career with ongoing classes.
Service incoming customer calls following established policies and procedures in an efficient and quality manner.
RESPONSIBILITIES
* Ensure every transaction is processed correctly by confirming transaction with caller to ensure a mutual understanding.
* Identify opportunities to grow customer relationships with bank through referral programs.
* Utilize all available resources, and communication skills to resolve customer inquiries or issues to avoid escalation to extent possible.
* Complete all training requirements on time.
* Identify process improvement ideas with CIC management team.
* Become a candidate to act as a peer coach for new hire representatives.
* Communicate system issues promptly to management.
* Other duties as assigned by CIC management team.
QUALIFICATIONS
* High School diploma required (4 year college degree or equivalent work experience preferred)
* Fluency in Spanish or Portuguese strongly preferred.
* Basic understanding of banking or finance
* Good communication, problem solving, and organizational/time management skills required
* Prior customer service experience preferred.
Prior sales experience a plus.
* Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance
Our goal is to offer our colleagues the most generous benefits package possible.
We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance.
Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!
At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected vet...
....Read more...
Type: Permanent Location: Franklin, US-MA
Salary / Rate: 20
Posted: 2025-12-17 07:19:19
-
MTM Transit is growing and hiring Customer Service Representatives to support our Lane County operations.
All candidates must reside in Eugene, OR or surrounding cities to be considered for this position.
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of Medical Transportation Management (MTM).
This position reports to the local office in Eugene, OR daily.
What will your job look like?
* Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
* Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems
* Listen and obtain information from callers in a professional, systematic and organized manner
* Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
* Assume responsibility for self-development and career progression
* Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals
* Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards
* May be required to work weekends and/or holidays, as needed
* Maintain confidential information standards within a fast paced environment
* Relate to a diversity of customers and requests
* Identify with customer needs and circumstances
* Tactfully question and obtain necessary information
* Recognize, handle and refer situations of an emergent nature
All you need is:
* High school diploma or G.E.D equivalent
* Minimum typing speed of 30 wpm or greater
* Knowledge of Microsoft Outlook and Word
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Even better if you have:
* Previous experience working in a customer service call center
* Exemplary communication and phone skills
* Outstanding organizational and multi-tasking skills
* Ability to maintain high level of confidentiality
MTM Incentives:
* Affordable benefits including Medical, Dental and Vision
* Free Life Insurance & Long-Term Disability coverage for eligible employees
* Paid Training & Overtime
* Paid Holidays & Paid Time Off (PTO)
* Safety Bonus
* Yearly Pay Increases
* 401(k) with Company Match
* Referral Bonus Program
Salary: $18 per/hour
This information reflects the base salary pay range for this job based on current national market data.
Ranges may vary based on the job's location.
We offer competitive pay that varies based on individual skills, experience, and other ...
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Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2025-12-17 07:17:13
