Customer Service Representative

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:
031328 Customer Service Representative (Open)

Job Description:

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.

 

OUR VISION:

Being the best customer service company in the world.

 

OUR PURPOSE:

Create packaging solutions for life’s essentials.

ROLE OVERVIEW: Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.

Works mostly independently.

Second-level escalation of customer problems and needs most likely requires deviation from standard screens, scripts, and procedures.

May also be assigned to more complex and/or important products, services, and promotions.

Typically possesses a high school diploma and 3-5 years of experience.

Key Responsibilities - Onsite 7:00 AM - 4:00 PM (Monday-Friday)


* Provide a superior customer experience to all internal and external customers


* Interacts with customers via telephone or email to provide top-level support and advanced information on products or services.


* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.


* Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.


* Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.


* Collects and enters orders for new or additional products or services.


* Supports inside and outside sales.


* Updates and maintains files, including data entry.


* Fields second-level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forward it to the assigned specialist or other appropriate colleagues.


* Performs other duties as assigned.

Education and Experience


* Typically possesses a high school diploma and 3-5 years of relevant experience.

Work Experience/Knowledge and Skills


* Industry or manufacturing CSR experience preferred.


* Must have strong verbal and written communication skills.


* Must be highly detailed, organized, and team-oriented.


* Must work independently, multitask in a fast-paced environment, and operate proficiently under tight deadlines.


* Ability to think critically.


* Must be a self-starter with the ability to deliver legendary customer experiences.


* Ability to act in good judgment from prior experience is a must.


* Must have PC skills in Microsoft Office software.


* ERP systems experience is a plus


* Must be able to work under immediate supervision.


* Must be willing to perform o...