National Account Manager - Cigna Healthcare - Remote

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*Candidate needs to be based in Arizona, Colorado, Washington or California

The National Account Manager (NAM) will have responsibility of overall operational performance

strategy and execution for Cigna clients with 5,000+ employee lives.

Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relation goals; as well as Cigna persistency, membership growth, and earnings targets.

The NAM effectively manages business relationships, collaborates, and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/customer needs, and drive efficiency for the organization, segment, and team.

Ideal candidate will have a combination of:


* College Degree or 5+ years equivalent related experience, preferred


* 3+ years in healthcare/managed care business; to include many or all of the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations


* Excellent communication, negotiation, influencing skills; exhibits courage


* Strategic and financial savvy; ability to partner with NAE to grow book of business


* Demonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and results


* Demonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environment


* Excellent verbal and written communication skills; confident and credible presenter


* Can work independently


* Demonstrated examples of critical thinking and execution


* Must obtain necessary licenses

Duties and Responsibilities:


* Support the organization to achieve net medical membership growth, profitability and persistency objectives through effective service oversight, account retention and management strategies


* Effectively collaborates with Advocacy partners on benefit, service, and relational strategies targeting enhanced customer and client experience


* Maintains market/competitive knowledge on service trends and differentiators - can "sell" Cigna service & tools in a retail setting and/or client discussion


* Effectively collaborates with NAE on broad account retention, growth, and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, Health Care Reform etc.) drives inclusion of case installation, product and service partners where appropriate


* Collaborates with National Account Executive on renewal activities, to include RFP involvement, geo access reporting/analysis, etc.


* Develop/maintain "trusted-advisor" relationships with clients and consultants; by proactively engaging in needs and goals discussions, and then leverages Cigna's capabilities and services to differentiat...