Field Service Technician

Job Posting: Customer Service Field Technician

Location: Elkhart, IN

Company: Leer Group

Employment Type: Full-Time

Are you a mechanically inclined problem-solver who enjoys hands-on work and traveling to different sites? Leer Group, the leading manufacturer of fiberglass and aluminum truck caps and tonneaus, is looking for a Customer Service Field Technician to join our growing team in Elkhart, Indiana.
What You'll Do:


* Install and service fiberglass and aluminum truck caps at customer and dealer locations.


* Lead field service campaigns, supporting fleet customers and custom dealer needs.


* Handle warranty repairs on-site at Leer manufacturing campuses and transportation hubs when not traveling.


* Troubleshoot and resolve issues like latch alignment, weather sealing, and cosmetic defects.


* Educate customers on the proper use and maintenance of Leer products.


* Maintained detailed service records and represented the Leer brand with professionalism.

✅ What We're Looking For:


* 2+ years of field service or automotive installation experience.


* Solid understanding of hand and power tools; experience with fiberglass/aluminum is a bonus.


* Strong communication and customer service skills.


* Ability to work independently, manage schedules, and travel as needed.


* Valid driver's license and clean driving record required.

Physical Requirements:


* Able to lift to 75 pounds.


* Comfortable with bending, climbing, and working in various weather conditions.

What We Offer:


* Competitive salary and benefits package.


* Company-provided vehicle, tools, and gear.


* Paid training and opportunities for career growth.


* A collaborative team environment at a trusted name in the industry.

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Required Education: Equivalent Experience

Travel Percentage: 75.0

Travel Required: Yes

Virtual Job: false