Change Management Director - Hybrid - Accredo

This is a hybrid position (3 days per week in-office + 2 days work at home).

The incumbent candidate can be based out of any US Cigna Healthcare office.

This position is a hybrid role where the Cigna policy requires office alignment but is not restricted to locations that are identified in this posting.

Primary Functions


* Develop Change Strategy: Design and implement enterprise-level change management strategies aligned to business priorities and transformation goals.


* Lead Change Frameworks: Apply structured methodologies (e.g., PROSCI, Kotter) to lead change management processes including readiness assessments, stakeholder engagement, training, and communication.


* Build Business Readiness: Partner with business leaders, PMOs, and operational teams to assess readiness, assign change champions, and ensure effective planning and execution of change.


* Capability Adoption: Drive adoption and utilization of new processes, tools, and capabilities across functional teams to achieve targeted business outcomes.


* Manage Communication Plans: Oversee development of integrated communication and training plans to build awareness, knowledge, and commitment at all levels of the organization.


* Create Governance Structures: Establish clear roles, responsibilities, and governance models for change leads, champions, and cross-functional partners.


* Measure Success: Define KPIs, adoption metrics, and performance outcomes to track success and continuously refine the change approach.


* Coach & Mentor: Build internal change management capabilities by mentoring change leads and developing training and toolkits.


* Risk Mitigation: Identify and proactively manage resistance and risks associated with organizational change.

Key Qualifications


* Bachelor's degree in relevant discipline preferred


* 8-12 years' experience in business planning, financial planning or similar functions preferred


* Experience in the PBM or healthcare industry required


* Thorough understanding of business operations and processes required


* Strong people leadership experience required; Ability to create a culture and team dynamic to maximize a team environment required


* Excellent written and verbal communication skills and presentation skills required


* Advanced problem-solving skills with the ability to work cross functionally to resolve issues and generate results among potentially conflicting constituencies required


* Ability to effectively operate within a fast pace, dynamic organization required


* Ability to influence and build strong relationships across the organization required


* Ability to effectively work within a complex, matrix environment required


* Proficient PC skills including knowledge of Microsoft Office required


* Change Management certification preferred


* Strong knowledge of customer service/patient interaction experience and/or pharmacy related processes re...