Dispatcher - On Site Tucson

At MTM/AAA, it is never just a ride, it's personal.

We understand that our passengers deserve personalized attention and exceptional care.

We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.

Our company culture is one of innovation, collaboration, and growth.

If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then join us as we remove community barriers, together!

What will your job look like?

The Dispatcher works to direct the day-to-day route and trip operations, assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in/sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel.

This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involve daily communication and interaction with drivers and monitors (as applicable).

Location: In Office - 5 days a week

1055 East 18th Street
Tucson, AZ 85719

What you’ll do:


* Assist with all phone call information and dispatching of rides


* Organize and route trips based on schedule and location to ensure optimal performance


* Provide assistance to drivers for directions to destinations


* Assist drivers and transportation providers with problems or issues relating to scheduling


* Establish and maintain effective communication with transportation providers


* Report and record all incidents to the applicable manager


* Document and report provider no shows or on-time-performance issues


* Inform transportation providers of their next-days trips and any new trips that occur


* Monitor radio, telephones and on-road provision of service for quality


* Record time of departure, destination, and expected time of return


* Provide feedback on drivers’ performance

What you’ll need:

Experience, Education & Certifications:


* Must be 18 years of age or older


* High School Diploma or GED


* 1 year of Call Center experience


* 6 months Customer Service experience


* 2+ years in transportation routing, dispatching, and scheduling expertise preferred


* 1 year experience working with the applicable transit scheduling system preferred

Skills:


* Basic typing/computer experience with excellent navigational skills


* Knowledge of GPS and GIS systems preferred

Even better if you have...


* Excellent communication and interpersonal skills


* Good organizational skills with attention to timeliness and details


* Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills


* Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications


* Ability to maintain high level of confidentiality
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