Conference Services Manager-2

About Us

Located in the vibrant heart of downtown, the Baltimore Marriott Inner Harbor at Camden Yards offers exceptional opportunities for our valued associates.

Positioned for convenience with easy access to public transit and a discounted on-site parking option, commuting is effortless.

Our team members enjoy complimentary meals, uniforms, and a wide range of career advancement possibilities-allowing you to build a fulfilling career while supporting your family and loved ones.

Whether you seek a full-time position or a flexible part-time role, we welcome you to become part of our close-knit family.

By joining us, you'll be part of a passionate, fun-loving team that works hard and supports each other.

As a member of the HEI family, you will experience the benefits of the HEI Loves culture, which is dedicated to celebrating our associates through competitive compensation, comprehensive benefits, and generous paid time off.

Beyond the basics, our associates enjoy health and wellness programs, robust retirement plans, travel benefits, product and service discounts, and much more.

At the Baltimore Marriott Inner Harbor, we're committed to supporting you every step of the way, both professionally and personally.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

Essential Duties and Responsibilities


* An understanding of both monthly forecasting and the annual budget process.


* Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.


* Optimize room rental charges.


* Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.


* Actively participate in industry related organizations (NACE, MPI).


* Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.


* Comfortable with hotel site inspections and client presentations.


* Excellent creative skills to provide innovative set-ups, menus, and functions for groups.

Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.


* Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.


* Provide overall direction, coordination, and ongoing evaluation of operations.

Detailed...