Assistant Operations Manager, South Coast Plaza

The Team:

The Hermès South Coast Plaza Boutique opened in 1997 and focuses on providing extraordinary service to clients as a part of the Western Region.

This position will report to the Operations Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The Assistant Operations Manager is responsible for overseeing and supporting operational functions including all cash management related aspects of the business.

They communicate, train, and implement all company policies and ensures compliance.

This position successfully oversees all cash management, ensuring the accuracy of all transactions at the POS, auditing POS transactions, client development via CRM initiatives, and training of all Sales Specialists to complete transactions in line with POS standards and policy.

About the Role:


* Take part in all managerial responsibilities for efficient running of the business inclusive of overseeing and validating cash handling procedures (including opening and closing procedures, safe remittance procedures) are respected, appropriately documented and discrepancies are investigated timely and reported to Managing Director and Operations Director.

Operations Assistant Manager will contribute and work in tandem with retail management team as needed and in fair rotation.


* Ensure accuracy of all transactions at the register: including receipts, client information, product SKU's, monetary payment, and client verification.


* Implement daily audits of transactions, in partnership with Asset Protection.


* Ensure policies and procedures concerning cash management are clearly communicated to all Sales Specialists and all are actively compliant when ringing their sales.

Train all new Sales Specialists on how to ring their sales.

Train team members on new policies, procedures and access through Hermès Portal.

Manage training log and schedule according to business needs.


* Partner with the Finance corporate teams on all POS issues (charge disputes, IRS forms follow up, mail checks, etc.)


* Make sure the daily media is correctly documented with a copy of all appropriate receipts for discounted sales, canceled transactions, returned items, and shipped items.

Daily audit of all cash reports (void transactions, returned items, price modifications).


* Create change orders and make sure that all change needs are being fulfilled.

Conduct required cash till and change audits with Asset Protection.


* Communicate CRM standards, follow up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standard.


* Support workflow of after sales service and craftspeople/tailors' activity (training on POS, support on transactions, support on activity logs and revenues).


* Support additional operational functions or projects as dictated by business...