Support Centres Integration Lead

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Support Centres Integration Lead is a pivotal role reporting to the Business Change Director, to lead the development and deployment of the FAS Solution for Support Centres Operation in year 1through the Support Centres Director in Lot 1 and the Head of Support Centres in Lot 2.

£62,000 - £67,000

• Own the FAS year 1 Support Centres plan for the FAS 'back office' operational set up across people, assessment benefit type and process across all Support Centres.

• Provide direction and clear plan to the Head of Support Centres Lot 2 and Support Centres Director Lot 1 to ensure a clear engagement and communication plan is in place for all colleagues on the operating culture

• Undertake PIP knowledge gain sessions for 'back office' non-clinical colleagues and PIP Supply Chain partners

• Identify, monitor and mitigate potential risks and issues to both the solution and service delivery, including the documentation and commercial impact of changes to the Support Centres

• Engage with internal and external key stakeholders to ensure buy in and commitment to the plan

• Partner with Call Centre and Customer Relations leadership to ensure that the FAS year 1 plans are embedded and align with the Support Centres

Demonstrates behaviour that creates a culture aligning to the Maximus values of Accountability, Compassion, Collaboration, Customer Focus, Innovation and Respect

Qualifications & Experience

Essential

• Customer focused both internal and external with ability to command respect quickly

• Performance focussed with a track record of success

• Track record of successfully developing positive Stakeholder relationships

• Experience of deploying solutions to Operational teams to implement.

• Demonstrable experience working on significant change projects

• Track record of successful developing and managing senior government contract stakeholders ideally demonstratable with the DWP

• Extensive experience of working at a senior operational level delivering government contracts with experience in HDAS or PIP

Desirable

• Worked on the FAS implementation or bid and have a robust understanding of the Maximus Lot 1 and Lot 2 bid submission and FAS contractual requirements

Individual Competencies

• A commitment to the principles and practices of diversity, equity, and inclusion

• Able to think creatively and propose change and transformation

• Able to effectively communicate with a wide range of individuals at all levels both verbally and in writing

• Able...