Asset Monitoring and Customer Care Technician

Greenstruxure has an opportunity for an Asset Monitoring and Customer Care Technician in our Punto Valle location.

GreenStruxure is a partnership combining Schneider Electric's industry leading energy management and microgrid expertise with Huck Capital's sustainability-focused investment and operational focus.

This partnership creates an innovative alternative for building owners and operators who want to transition to renewable energy to lower emissions, increase resiliency, and reduce costs, without investing in renewable energy assets and relying on specialists to operate the microgrid.
By offering Energy As A Service solutions under an outcome based model, GreenStruxure ambitions to simplify the market adoption of microgrids, that until now could be a very custom, complex and expensive process by providing standardized, modular, pre-engineered solutions.

GreenStruxure's pipeline projects 5 megatons of greenhouse gas savings.GreenStruxure Energy Services contracted with C&I customers help them reach their ESG goals (decarbonizing their energy consumption), limit their exposure to cost variations (demand charge management) and secure business continuity (resilience) thanks to onsite generation powered by unique digital edge and cloud capabilities.

https://youtu.be/4EtpkB0cuXE

Great people make Schneider Electric a great company.

What do you get to do in this position?

Showing a strong customer satisfaction and efficiency acumen, combined to an excellent capacity to evaluate and appreciate technical situations and a proven ability to drive resolution of complex issues, GreenStruxure's Asset monitoring and Customer Care Technician is the go-to person for customers and project owners when they have a question about GreenStruxure services and/or asset performance.

He/she is also the primary recipient of messages and alarms coming from the monitoring system, triggering the appropriate response to any performance deviations of our systems.
He/she is the key resource in charge of ensuring that assets under management are kept in perfect operating conditions and outperform their expected production.
He/She will qualify situations, document cases, then engage and coordinate internal or external resources needed.
He/She leverages internal and external tools made available by the organization and keeps his team to the highest levels of training on these tools (CMMS, Netsuite, BTGO, etc...)

Essential Responsibilities

Under the management of the Field Services & Asset Mgnt Director, he/she is responsible for:

Management of all Inbound requests (multichannels : calls, chat, emails)
Qualification, Triage and followup on cases
When appropriate, monitoring of asset performance in the digital platform (shared responsibility with the
entire team)
Assignment of cases to appropriate owners
Level 1 and 2 technical qualification of issues
His / her job is primarily focused on Asset Operations with a strong contribution to the asset operational performanc...