Lead Content Design, Vice President
Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.
As a Vice President of Content Design in Lending Innovation, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content.
Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams.
Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services.
Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience.
Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.
Job responsibilities
* Lead a team to develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
* Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
* Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
* Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
* Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
* Participate in customer research to understand customer needs and behaviors to see how your solutions work for users, with the support and guidance of Experience Researchers
* Identify and incorporate different kinds of data (research findings, analytics) into content strategy
* Lead content governance and approvals process
* Present work, articulate strategy and impact of content decisions to senior leadership
* Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)
Required qualifications, capabilities, and skills
* 5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
* Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
* Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
* Extensive experience facilitating workshops for product and experience design, creating c...
- Rate: Not Specified
- Location: New York, US-NY
- Type: Permanent
- Industry: Finance
- Recruiter: JPMorgan Chase Bank, N.A.
- Contact: Not Specified
- Email: to view click here
- Reference: 210554621
- Posted: 2024-09-22 09:44:02 -
- View all Jobs from JPMorgan Chase Bank, N.A.
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