Customer Service Representative - Accredo - Remote

Do you want to Drive Growth and Improve Lives? Accredo, a line of business within The Cigna Group is looking for a Customer Service Representative who will be responsible for handling a high volume of inbound calls assisting patients with their prescription medications.

How you'll make a difference:

• Manage all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines

• Accurately enter eligibility paperwork, prescriptions, refills, and/or other information into system

• Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues

• Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program

• Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear

• Place outbound phone calls for clarification on any issues involving program or pharmacy guidelines.

employees, answering questions, etc

What you'll need to succeed:

• High school degree or GED required.

• 1+ years of experience in the medical field, preferred

• 1+ years of experience as a pharmacy technician or pharmacy knowledge preferred

• Experience with Microsoft office (Excel, Outlook & Word) and navigating various applications required

• Excellent written and verbal communication skills

• Ability to learn quickly, adapt to a dynamic environment while maintaining accurate documentation

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 23 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure.

That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.

We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

For more details on our employee benefits programs, visit Life at Cigna Group .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality.

We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people.

Join us in driving ...