Associate - Distribution Services

The Team:

The Distribution Services and Traffic team is responsible for coordinating the movement of orders within the organization, ensuring efficient processes and timely delivery.

This includes adapting to changes, optimizing workflows, and providing exceptional customer service.

Overall, our goal is to support business growth and create a productive environment by ensuring seamless operations and meeting customer commitments.

Our Distribution Services and Traffic team works closely with boutiques to organize their priorities on a daily basis.

By effectively managing the flow of products and aligning with boutique needs, we aim to ensure that their orders are processed efficiently and delivered on time.

This collaborative approach allows us to meet customer commitments and support overall business growth.

Position Overview:

In your role as a Distribution Service Associate, you are responsible for providing exceptional customer service to both internal and external clients, while demonstrating exemplary compliance with HOP's corporate culture, company policies and operational procedures.

Your primary focus will be to provide order statuses for all client purchases from order inception to the actual receipt of goods at the final delivery destination.

The Distribution Service Associate needs to clearly communicate with their assigned clients, as well as anticipate and fully understand the client's needs and expectations.

Responses and updates to clients and key internal HOP stakeholders would be conveyed through the utilization of Outlook emails, Microsoft TEAMS messaging, phone calls, or updates within HOP proprietary software applications.

The Distribution Service Associate will be assigned to assist and support one HOP division, however in your role you will be cross trained to assist other HOP divisions as well as fellow Distribution Service Associates when necessary to ensure continuity of service.

You will act as a liaison and key point of contact between Dayton's customers and the distribution center team by effectively communicating the necessary client requests and requirements.

Any errors, shortfalls in communications or processes based upon the required departmental protocols should be immediately shared with either your immediate manager or the departmental manager.

This role handles all company assets, product and material with care and respect to the Hermes brand and is responsible for the daily assigned duties to support HOP's internet sales initiatives and related customer care requirements.

All work must be neat, accurate and within procedural guidelines.

This position is onsite in our Dayton, NJ Distribution and Service Center.

The Opportunity:

Logistics Services


* Process incoming order requests from internal and external clients


* Actively offer clients alternative item selections in the event their original item requests are not available or currently out of stock by recommending an appropriate item sub...