Call Center Representative - Per Diem

PPOSBC has a Per Diem opportunity for a Call Center Representative in Orange, CA. 

Schedule: Mon-Fri (8:30am-5:00pm).

The purpose of this position is to provide excellent customer service to both external and internal clients, by answering calls from the call center appointment line and making patient appointments in the practice management system.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family.

We are proud to offer a range of plans that help protect you in the case of illness or injury including:


* A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 


* Benefits coverage starts after one full month of employment!


* Generous vacation, sick, and holiday benefits!


* Generous 401(k) matching contributions and more!


* To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Responsibilities

Essential Functions:  Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.


* As first point of contact for PPOSBC patients, must be courteous and professional at all times.


* Answer telephone calls efficiently and appropriately.


* Be well versed on PPOSBC health services and answer relevant questions about PPOSBC health centers and health services.


* Schedule patient appointments according to PPOSBC guidelines, using PPOSBC’s computer-based appointment schedule.


* Provide callers/patients with appropriate resources as necessary.


* Must be able to understand and communicate information on payment for health services, including self-pay, private insurance and state benefits such as Family PACT and Medi-Cal.


* Responsible for calling insurance companies to verify benefits & eligibility.


* Must adhere to PPOSBC scripts and protocols.


* Must follow laws and PPOSBC guidelines relating to patient confidentiality as well as reproductive health of minors.


* Comply with safety procedures, including emergency procedures.

Non-Essential Functions:


* Other duties as assigned

CORE COMPETENCIES – WE CARE:



* Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service.  Handles problems quickly and efficiently.  Maintains a pleasant, positive and professional approach.

Embraces opportunities to help team members, stakeholders, and other departments.


* Equitable: Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment.  Values and uplifts our collective diversity within in our agency.


* Confidential: Respects the information shared by o...