Product Delivery Program Director - Service Product Group

Bring your expertise to shape and enhance the journey of products from inception to our customers' hands.

Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.

As a Product Delivery Program Director in the Service Product Group of Consumer and Community Banking (CCB) Operations, you foster enhancements and optimize the way products are delivered to customers.

As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers.

You will require a strategic thinker with a strong understanding of financial services and a proven track record of promoting results through effective partnership and agile product delivery.

With demonstrated technical acumen, you will effectively partner with cross-functional teams to deliver innovative solutions that align with the Product's strategic goals.

Exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management.

In this role, you will contribute to the product roadmap, vision, development, execution, risk management, and business growth targets, shaping the future of our product landscape.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees.

As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions.

Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Job responsibilities



* Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination


* Owns the change management framework across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements


* Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners


* Coaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies


* Lead initiatives/projects to address diverse challenges through the entire product life cycle from pla...