Patient Outreach Specialist

Under the general direction of the Clinic Operations Manager, the Patient Outreach Specialist will provide patients/individuals with the education needed about our services, assist with the enrollment process, support new membership projects, retention assistance, and develop relationships with strategic community partners.Qualifications

Minimum Education: High School Diploma required.

College Courses and/or associate degree in healthcare administration preferred.

Minimum Experience: 3 - 5 years of health care experience in customer service, administration and/or patient care coordination required.

Req.

Certification/Licensure: NoneJob Responsibilities/Duties


* Enters new patient demographics and updates established patient information, as necessary, in EHR to maintain accurate patient medical records.


* Obtains both new and established patient insurance information including eligibility and authorization necessary.


* Assist patients in applying and/or aligning their health care coverage plans, providing necessary follow-up, and data collection.


* Assisting patients identified to navigate the enrollment process to secure needed services.

This includes working on new additions and loss of patients in various networks.


* Outreach and schedule patient appointments as necessary to ensure membership retention and growth for the group.

This includes phone calls, email outreach as well as letter and mail-out preparation.


* Outreach and educate patients regarding how and where to access health care services.

Outreach to members of new services and new providers.


* Assists in conducting assessments of the retention efforts and identifying areas of improvement.


* Demonstrates flexibility with work schedule and work assignments, including floating to other medical offices.


* Promptly answers and responds to all calls in a professional manner.

Acts as a liaison between patients, referring and treating physicians, staff, hospitals, and others involved in patient care.


* Identifies patients' important needs, answers to their questions and assists with informed patient decisions that may arise prior to and/or post office visits appointment time.


* Provides patients with practical resources and offers emotional support and understanding throughout the patient care coordination process.


* Outreach to patient membership that have overutilized hospital services.


* Maintain quality customer satisfaction.


* Monitors patient requests and outgoing messages for various patient experience initiatives such as Follow My Health.


* Assists with front office duties where necessary to assist patients to uphold patient experience and support operations including but not limited to clinical setting deliverables.


* Prepares welcome materials for new patients and current patients.


* Participates in planning discussions and meetings.

Assists in developing tactical plans to support outreach an...