eCommerce Client Relation Center Intern (Fall Semester) - Generation H

The Team:

The Hermes.com team oversees all content and aspects of the eCommerce business while supporting omnichannel services, operational tasks and responsibilities, and reporting needs.

The Opportunity:

As the eCommerce Client Relations Intern, you will support the Hermes.com team with operational, customer service, and training responsibilities.

You will gain valuable experience through executing back-office operations for eCommerce Customer Service and assisting with important day-to-day functions.

About the Role:


* Extract KPIs and statistics to support team Managers and Specialists with reporting analysis


* Perform internal quality assurance checks and competitive analysis with other luxury contact centers to assist with identifying opportunities and share feedback with direct Manager


* Aid various teams in support of new and ongoing initiatives such as sample requests


* Answer phone, email and live chat inquiries


* Learn to implement product knowledge, while conveying the Hermès style, values, and vision


* Assist with following-up and resolving client issues and inquiries in a timely manner


* Place online orders and follow-up on pending orders


* Assist with resolving delivery issues related to e-Commerce orders


* Brainstorm, develop, and deliver individual projects aligned with personal passions, desired professional development, and enhancing existing business practices


* Execute all other duties assigned by Manager

Supervisory Responsibility:


* NO

Budget Responsibility:


* NO

Decision Making Responsibility:


* NO

About You:


* Previous Operations and/or Customer Service experience helpful


* Excellent written and verbal skills; polite and professional phone manner


* Proven ability to multitask


* High level of attention to detail


* Solid knowledge of Microsoft Office & PowerPoint

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values.

We place people at the heart of what we do and aspire to make a positive impact on the world.

The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time .

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries.

Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innov...