Operations Senior Manager - 2nd Shift - North Burlington, NJ

POSITION SUMMARY

Manages the day-to-day operations of a second shift fulfillment pharmacy, including pharmacy operations, drug warehouse / inventory, and supplies.

Plans, coordinates, directs and participates in all activities related to the dispensing, delivery, receipt and handling of medications within corporate and regulatory guidelines.

Works with site leadership to develop policies, procedures, and the business plan for the site.

Oversite of production levels and service standards.

Oversite of hiring, training, and evaluation of staff.

Provides expert content/professional leadership on complex assignments/projects.

Uses deep professional knowledge and acumen to advise functional leaders.

Essential Functions


* Develop employee skills, evaluate performance and provide feedback in an effort to elevate performance


* Assist with hiring, training, and evaluation of staff


* Creates a positive culture of engagement, enablement, and collaboration


* Leverages principles of Lean and Six Sigma to drive a culture of continuous improvement


* Implement programs and process improvements to enhance the level of internal and external customer service provided


* Represents Florence Fulfillment Operations in cross-functional meetings and projects


* Monitor staff and day-to-day workflow to achieve production and quality goals


* Monitor costs to ensure compliance with cost to fill goals.

Work with site leadership for creation of labor expense budget forecasting.


* Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve, including technical and human relations issues

Qualifications


* At least 3 year's relevant experience required


* Direct people leadership experience required


* Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines


* Strong analytical capabilities and organizational skills


* Experience in high volume operations


* Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve issues


* Good oral and written communication skills


* Strong focus on customer service, quality and accuracy


* Ability to adapt in a changing environment


* Ability to work with peers across shifts


* Strong PC skills and knowledge of Microsoft Office Suite and SharePoint

Preferred Qualifications


* Bachelor's degree


* Experience in a union environment

This is a 2nd shift onsite position in our North Burlington location.

The shift is Sunday through Thursday from 3PM - 12AM.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions ...