Senior Director, Customer Segment Strategy - Segment Lead

142 Million Lives were treated with our medications in 2022.

Millions more lives were impacted because those people got the critical medications they needed.

From the beginning, Genentech has been a team of highly dedicated, passionate individuals.

We are a place where people are united around a single purpose and an ambitious vision.

Together, we aspire to deliver ever better health outcomes for patients while lowering overall healthcare costs.

The Opportunity

The Access and Contracting Segment Strategy Leader (Team Lead or IC) serves as an organizational leader and subject matter expert for the CMG organization and Genentech for a key customer segment (National Payer/PBMs, Regional Accounts, Provider Groups, Health Systems & 340B, or Big3 Wholesalers/SDs).

They shape, evaluate and monitor the company’s respective access and contracting segment strategy.

Within the Customer Segment Strategy organization, they play a critical role in the overall development and management of the function, overseeing individual(s) and/or directly creating access and contracting strategies for key customers.

This includes providing contracting decision support and rationale, insights and recommendations on discounts, rebates, trends, negotiation strategies, and cross-portfolio considerations to national and regional/ecosystem account teams.
 

Within the broader Commercial organization, they will be responsible for leading and influencing across Commercial (including Customer Engagement (CE) leaders, Access Business Partners and Squad Leads, Public Affairs & Access (PA&A) leadership, and others) on key customer segment risks, the “strategic fit” of opportunities, and aligning priorities while creating overarching segment level access strategies with proactive and insightful feedback loop between customer needs and product needs.

They shape current and future access strategies across Genentech’s portfolio for their specific customer segment. 

To maximize their impact, the Segment Strategy Leaders must consider the short- and long-term impact of key trends, market events, and customer evolution on Genentech, thus providing support to the business to establish executable strategies for Customer Engagement that will positively impact Genentech’s bottom line. 

There are Four openings for this posting as the Customer Segment Strategy Lead.

There are 1) National Payer/PBMs,2)  Regional Accounts, 3) Provider Groups, 4) Health Systems & 340B.

Note that the Big3 Wholesalers/SDs segment is not open at this time. 

Key Job Responsibilities 

Leadership Oversight and Execution


* Leads a team of individual(s) responsible for account-level contracting and access strategies within a customer segment, including insights and recommendations on discounts, rebates, trends, negotiation strategies, and cross-portfolio considerations to national and regional/ecosystem account teams and Squads.


* Leads a cross-functional segment “pod” in the creation ...