Case Manager NSGL

The Case Manager NSGL implements strategies to achieve the goals for the organization and employment support and training for Goodwill Workforce Development program participants and trainees.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and employment support and training for Goodwill Workforce Development program participants and trainees.

Sustains policies, procedures and programs.

Typically works on projects and tasks that span 3 - 12 months.

PRINCIPAL DUTIES:

1.

Assess program participants for job readiness, education and training needs, and support needs.

Develops, implements, and monitors individualized development plans by establishing appropriate goals and objectives for program participants.

2.

Responsible for on-the-job-training of new employees, as part of the training team.

Provides job-related guidance and support in the areas of career exploration, social and emotional skill awareness, professional appearance, appropriate workplace behavior, attendance.

Facilitates referrals to other services (social services, mental health, housing, medical, child care, financial, etc.) as needed.

3.

Audits employee's attendance against Goodwill's attendance policy.

Analyzes progress towards goal achievement for assigned program participants.

Attendance reports, phone calls, and individual meetings are used to monitor progress.

Participates in corrective action meetings with galley management.

4.

Writes regular case notes to record information needed for annual Ability One Individual Employee Evaluations.

Accurately reviews and documents program plans on a regular basis and completes other necessary records for all assigned program participants.

Utilizes advanced knowledge to address confidential matters on a daily basis.

5.

Maintains effective communication and professional working relationships with individuals, referral sources, families and Goodwill staff.

Interacts on a daily basis with galley management, human resources, scheduling, transportation, interpreting, intake, uniforms, base access and process review teams to address the needs of participants.

Has working knowledge of community resources and assists participants in contacting them as needed.

Works with human resources in regard to FMLA, policy issues, benefits, etc.

6.

Organize meetings with internal staff to promote communication and consistency.

7.

Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.

May serve as a team member or subject matter expert on formal projects or within the department.

Effectively engages in change affecting her/him, communicating appropriately with supervisor.

Follows through on learning, skill building, and practice necessary to adapt to change.

8.

Problem Solving: Light supervision; works independently.

Periodic review of work by manager or senior coworker.

Solves problems of moderate to advanced complexity...