Customer Service Representative I (Temporarily Remote - Onondaga, NY)

Description & Requirements

Maximus is currently looking for a Customer Service Representative to join our growing team.

This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.

Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.

What you will receive:

• Starting pay: $16.90/hour

• Competitive healthcare benefits (medical, dental & vision)

• 401(k) retirement savings

• Paid time off (PTO)

• Holiday pay

• Great work/life balance

Essential Duties and Responsibilities:

- Foster strong customer relationships, monitoring their engagement and progress.

- Collaborate regularly with customers to attain program goals and sustain eligibility for services.

- Conduct workshops and deliver various training services to customers.

- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.

- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.

- Follow up with customers to ensure their needs are met and address any queries or concerns.

- Collaborate with team members, providing expertise and assistance in resolving participant issues.

- Maintain accurate and timely case notes for all customer interactions and document related activities.

- Share updates on outreach and engagement efforts with project staff.

- Report identified barriers hindering customer engagement with the Provider to project staff.

-Conduct face-to-face and telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices

-Assist clients with the enrollment/transfer/disenrollment process

-Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients

-Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application

-Assist Call Center Operations and other departments as determined by project management to meet business needs

-Assist processing units within the Outreach department as determined by project management to meet business needs

-Maintain updated knowledge of the New York Medicaid Choice Project

-Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template

-Perform other duties as assigned by project management to meet business needs

Minimum Requirements

Minimum Requirements:
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.

-Experience working with MS office applications (Excel, PowerPoint & Word)

-Pr...