Host-Hostess-8230

Staff Position Description

Position Title: Host/Hostess Position Code: Host-8230

Department: Nutrition Services Safety Sensitive: Yes

Reports to: Manager of Patient & Retail Services  Exempt Status: No

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.

Adheres to all areas of the KHI Behavioral Expectations Agreement and Social Media Guidelines; Supports/embraces KHI’s Mission, Vision, and values, as well as promotes a positive image of KHI; Acts as a role model to staff; Maintains patient and staff confidentiality; Maintains a professional appearance and manner at all times; Supports a healthy work environment through skilled communication, true collaboration, effective decision making, appropriate staffing, and meaningful recognition.

All service is provided with kindness and compassion.

Key Responsibilities:

1.

Strives to provide an excellent patient food service experience with compassion, tact, cheerfulness, accuracy, patience, flexibility in scheduling, and ability to work well with team members, receiving and applying feedback from peers and superiors.. 

2.

Responsible for documenting the time and location of tray deliveries using the manual or electronic systems. 

3.

The host may also take meal orders using an iPad and Room Service Connect assisting patients who are unable call.

4.

Responsible for picking up soiled trays from the patient rooms and dirty utility areas after meal service, and assists where needed in the room service operation. 

5.

Responsible for performing other duties as assigned (tray assembly, prepping food, dishwashing, etc.), and relieves the Call Center and Room Service Line staff breaks as needed.

The Host assists in restocking the room service line and units of the floor (along with the starter and expeditor) as assigned.

6.

Employees in this position must be familiar with all menu offerings, diet variations and specifics of what may be ordered by patients based on his/her physician-prescribed diet.

7.

Responsible for documenting food and fluid intake of the patients.

8.

This position will also cover some duties in the dish room. 

9.

The Host is the key personal contact person between the Food & Nutrition services department and the patient.

10.

Host staff will deliver trays to patients “round robin” which means that each Host will deliver any available cart to any floor and responsible for picking up trays.

11.

Complies with food handling standards and regulations.

12.

Assists with training of new staff as requested.

Qualifications:

1.

Effective listening skills and the ability to follow through with directions are essential.

2.

Requires the ability to read, write and communicate in English effectively and perform basic math.

3.

Basic computer ski...