Inside Technical Support Specialist

General Summary: 
This person will act as a primary representative of McNaughton-McKay in order to provide pre-sale and post-sale technical support to customers.

Key Responsibilities:
1.

   Maintains coverage of the Technical Support telephones for product group.
2.

   Provides customers with basic application assistance.
3.

   Assists walk-in customers, Inside and Outside Sales and Engineers with technical questions.
4.

   Coordinates technical assistance to Training and IT Groups.
5.

   Maintains quotes and quote files for product group or may quote products.

 
6.

   Works directly with outside vendors such as Rockwell.
7.

   Ensures up-to-date product and computer knowledge by pursuing on-going training initiatives.
8.

   Creates, implements and revises procedures and instructions.
9.

   Supports all quality initiatives set forth by the Region.

Knowledge/Skills/Abilities: 
1.

   Bachelor’s degree in Engineering preferred /or equivalent industry related experience (5+ years).
2.

   Expert knowledge of selected high-tech products within product group.
3.

   Good verbal and written communication skills.
4.

   Knowledge of Microsoft Office products, Trend business system and Rockwell SAP system.
5.

   High degree of initiative and proficiency with teamwork skills.
6.

   Ability to create and maintain positive customer service level. 

Reporting Relationships:
Reports To:    Engineering Manager/Supervisor            
    Direct Reports:    None

                        
EEO/AA/M/F/Vet/Disability Employer