Field Applications Engineer

Your Job

The Field Applications Engineer will collaborate with customers, both remotely and in-person, to address technical inquiries, provide solutions to technical issues, and ensure high customer satisfaction.

Working closely with multi-disciplinary global teams, including sales and marketing, product line managers, and R&D teams, you will play a vital role in driving our innovative optical modules supporting our customers' next-generation networks.

Our Team

Molex possesses a rich heritage in the optical industry, delivering high-performance wavelength management solutions from components and modules to integrated line-cards.

With continuous innovation in passive component integration, miniaturization, and manufacturing automation, as well as cutting-edge WSS and amplification technology, we cater to the needs of high-density, high-bandwidth, and flexible optical networks in telecom, datacom, hyperscale data centers, and supercomputing.

In Fremont, CA, we serve global clients in telecom and datacom industries in providing innovative optical modules to support our customer's next generation networks.

We are looking for a Field Application Engineer to join our team.

This team will be responsible for optical line system (OLS) design, development, and customer technical support.

What You Will Do


* Serve as the primary point of contact for customers, handling complaints, inquiries, and system issues.

Develop strong technical relationships and maintain a high level of customer satisfaction.


* Collaborate with global TAC teams, ensuring timely response to customer tickets, clarifying and identifying faults related to hardware, software, configuration, networking, power supply problems, etc.

Update tickets with progress and solution information.


* Provide troubleshooting support remotely or on-site by analyzing issues, conducting research, developing resolutions, and utilizing escalation processes to resolve customer service issues effectively.


* Assess and validate RMA/Advance Replacement.

Collaborate with R&D and QA teams to conduct root cause analysis and maintain properly calibrated test equipment and test beds in the lab to reproduce field issues and evaluate/repair faulty modules.


* Maintain accurate records of all customer issues and requests, including resolution procedures, dates, times, and involved individuals.

Review data to identify emerging failure trends, provide recommendations to reduce network downtime, improve maintenance practices, and advise on equipment configuration and workflow.


* Conduct training sessions and provide product guidance to customers on system operation.

Communicate customer requirements to sales, marketing, PLM, and engineering teams.

Update technical manuals and reference guides with the latest product updates and developments.


* Collaborate with customers during product evaluations, ensuring technical milestones are met.

Work as part of a team of product verification e...