Order to Cash Assistant

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Job Summary:

Primarily responsible for coordinating O2C processes with Elanco Shared Service Center (ESC), address process and customer escalations; monitor and contribute to overall achievement of KPIs within the job scope.

In addition, supports business partnering with commercial team and IAC.

Functions, Duties, Tasks:

O2C Process


* Perform daily order to cash activities, provide support to customers request and coordinate with ESC and Commercial Team as necessary.


* Handle monthly Statement of Account issuance and collection from customers.  Resolve and escalate disputes.


* Customer Master Maintenance including collaboration with commercial and ESC for the compliance in the process, documentations and customer evaluation.


* Ensure three-way matching (Invoice, Delivery Note and PO) documentation is in place for purposes of Statutory Compliance.

Immediately act upon on invoice with dispute; coordinate with customers on immediate utilization of CMs/ DMs.


* Cash application of customer payments and issuance of receipts


* Ensure that BIR Form 2307 (certificates) are timely collected and cleared.

Have an in-depth understanding of when the customers provide the certificates and immediately act upon any potential issues such as write off due to disqualification to use against income tax filing.

Create a system to ensure that all certificates are monitored, and physical and soft copies are readily available for retrieval, reprinting or photocopying at all times upon request and during audit.


* Ensure prices are maintained accurately and timely.

Ensure no duplication in the price memos and all are properly approved.

Keep and monitor all price memos and make it readily available upon request of others or during audit.

Ensure that all memos are aligned with the plan and compliant to international pricing procedure.


* Attend ESC monthly Governance calls.


* Support year end/ interim audit activities, BIR Audit and internal audit within scope of responsibilities.


* Support month end closing activities by ensu...