Operations Manager - LAX Los Angeles International Airport - Full-time

OPERATIONS MANAGER – LAX Los Angeles International Airport - Full-time

$70000 - $75000 / year

Full-time Benefits and Bonus Eligible

BENEFITS

Smarte Carte Inc.

offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program. 

Must be available for days, nights, weekends and holidays as required.

COMPANY BACKGROUND:

Smarte Carte, Inc.

is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St.

Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.

 

POSITION SUMMARY:

The Operations Manager directs airport operations by building and developing a strong team of front-line staff.

The Operations Manager is responsible for increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance and integrity.

The Operations Manager is responsible for the P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials, and equipment.

KEY RESPONSIBILITIES:


* Overall responsibility for a multi-million-dollar P&L, with the expectation to deliver revenue growth vs.

annual and budgeted plans.


* Demonstrated strategic leadership, planning and critical thinking skills, business assessment expertise, and value chain approach.


* Ensure daily operational performance goals are met through labor force management and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.


* Develop and maintain strong relationships with key stakeholders within the airport community as well as peers within Smarte Carte.


* Participate in the development and implementation of corporate strategic initiatives to grow revenue and earnings.


* Effectively translate strategic initiatives into meaningful and actionable goals for mid-level managers.

EXPERIENCE AND EDUCATION:


* Bachelor's degree


* Minimum of 3 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.


* P&L management experience is plus.


* Minimum of 2 years of direct management experience and the ability to manage across a wide range of capabilities and personalities.

KNOWLEDGE, SKILLS AND ABILITIES: 


* Possess strategic leadership, planning and thinking skills along with a value chain mind-set.


* Demonstrated success working in a cross-functional team environment.


* Ability to successfully manage the institutional complexity within assigned airports.


* Demonstrated business acumen as defined by a proven track record of succes...