Field Tech I

Responsible for the accurate and timely reading and recording of water meters to facilitate customer billing; to identify water meter equipment problems; and to perform minor water meter and/or system maintenance.Department

Operations

Status

Non-exempt

Supervisor's Title

Area Manager

Who we are

Water is the common thread that connects us all.

We deliver vital, safe and reliable services which enable our communities to thrive.

Through infrastructure investment and Operational Excellence, we safeguard our natural resources for today and future generations.

We've got this!

The Nexus Water Group team has an opportunity for a Field Tech I based in McGaheysville, VA.

Responsible for the accurate and timely reading and recording of water meters to facilitate customer billing; to identify water meter equipment problems; and to perform minor water meter and/or system maintenance.

What you'll do


* Maintain accurate and up-to-date records.


* Document customer interaction and Field Activities in CC&B.


* Act as liaison between the customers and customer service personnel for problem/complaint resolution.


* Respond to customer inquiries regarding meter reading schedule, billing, how meters are read and other customer service related matters.


* Provide on-site customer communication.


* Assist with maintaining mechanical, electrical and piping systems for area water/wastewater facilities, collections and distribution systems.


* Constant, independent travel daily between worksites on Company time.


* Must work On-Call in rotation as scheduled; responds to emergency situations as required.

Additional Responsibilities


* Perform minor meter maintenance and repair duties


* May walk 5 - 10 miles per day over established route, reading between 200 and 1200 meters per day and records volume used by residential and commercial customers.


* Determine consistency of meter readings; reports unusual cases of water usage to supervisor.


* Inspect meters and connections for defects, damage and unauthorized connections; ensures meters are registering properly.

Indicate irregularities on forms for necessary action by servicing department.


* Turn off service for nonpayment of charges in vacant premises, or on for new occupants.


* Assist with ordering parts and job costing.


* Assist with the installation and disconnection of water meters and sewer services.


* Perform other related duties as assigned.

What you'll bring

Experience


* Requires at least 2 years of mechanical work experience

Education and Certification


* High school Diploma or GED


* Must maintain a valid driver's license.


* Require CDL/Class B License with tanker endorsement.

Nice to Have


* Water meter reading experience preferred


* May be in process of obtaining Distribution and/or Collections Systems certificate or first-level plant operating license.

Physical and Technical Skills


* Abilit...