Tech Solutions Admin, Experienced

Company

Federal Reserve Bank of Kansas City

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems.

We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

We are seeking a highly skilled and detailed-oriented person to join our Operations team.  Ideal candidate will play a crucial role in ensuring our systems availability and functionality through expert management of cloud infrastructure, incident response, change management, release management, and system monitoring.

This role is dynamic, requiring a balance of technical expertise, leadership skills, and strategic thinking to ensure the application functions effectively and supports broader business functions. 

 

Key Activities 


* Cloud Infrastructure Management: Proficient in utilizing tools such as cloud watch and Grafana to monitor, optimize, and maintain cloud-based systems. 


* Incident Management: Proven ability to coordinate, research, and resolve incidents promptly, ensuring minimal impact on operations. 


* Change and Release Management: Expertise in overseeing and implementing changes to the infrastructure while managing releases seamlessly.

Coordinate release schedules and ensure proper testing procedures are followed. 


* System Maintenance and Optimization: Oversee the day-to-day operations, perform system checkouts after system maintenance. 


* Responsible for the evening processing each day through completion.

Hours may vary to support business needs, anticipated daily schedule is 12:00pm-8:00pm CT. 


* Extensive on call rotation/responsibilities.

May require late nights, early mornings, and weekends. 

 

Required Qualifications 


* Typically requires at least 3 years of relevant experience.  


* Associate’s degree in information technology or a closely related field from a technical/vocational school, an accredited college or university, or equivalent combination of directly related education and/or experience.  


* Intermediate understanding of subject.  


* Performs most work independently with general supervision and direction.

May consult with management or more senior staff in decision making. 


* Strong attention to detail with a proactive approach to problem solving. 


* Excellent written and verbal communications skills for effective collaboration and documentation. 


* Comfortable tracking down resources and leading meetings. 

Additional Information


* Location(s):
+ Hybrid – Kansas City, MO
+ Remote Eligible – No



* Screening Requirements: United States citizenship is required for this position.

This position has additional screening requirements due to the information accessed while pre...