Concierge - Regent Santa Monica Beach Opening 2024

About Us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas.

The resort will set a new standard for modern upper luxury. 

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence.

The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center.

Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

As the face of our resort, the Concierge plays a vital role in enhancing guests' experiences by offering impeccable service and personalized assistance throughout their stay.

The successful candidate will possess exceptional communication skills, a deep knowledge of the local area, and a passion for delivering exceptional guest service. 

A little bit about your day:

Reporting to the Chef Concierge, every day is different, but you will mostly:


* Promote Regent’s service philosophy and style through our people attributes. 


* Attend daily shift briefing at the start of your shift.


* Complete the Concierge checklist during your shift and notify the Chef Concierge of any discrepancies or challenges.


* Provide a warm and genuine welcome to guests, creating a positive first impression and setting the tone for the guest's journey. 


* Act as a personal concierge, assisting guests with reservations, booking activities, arranging transportation, and providing recommendations for local attractions, dining, and entertainment options.


* Develop and maintain relationships with local vendors, ensuring access to exclusive experiences and offering tailored recommendations to meet guests' preferences. 


* Coordinate and facilitate special requests, such as arranging surprise celebrations, organizing private tours, or obtaining hard-to-get event tickets.


* Respond to guests' inquiries promptly and accurately, striving to exceed their expectations in every interaction. 


* Maintain an up-to-date knowledge of resort facilities, services, and promotions, effectively communicating this information to guests and encouraging their utilization. 


* Coordinate with various resort departments to ensure that guest requests and preferences are fulfilled promptly and accurately. 


* Collaborate with the Guest Experience team to enhance the guest journey, ensuring smooth processes and offering personalized amenities and surprises.


* Accurately update the Opera and KYC system for arrivals, departures, preferences, profile notes, traces, and alerts to ensure up-to-date guest information.


* Enter all guest requests...