Customer Service Representative

Marine Systems, Inc.

is hiring a Customer Service Representative / Counter Salesperson in our Channelview, TX location  77530

Responsibilities


* Processes request for quotes and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.


* Ascertains and verifies credit rating of customer and applies to quotation or order.


* Enters customer counter/customer service orders received and distributes copies to assigned departments and/or files as required.


* Computes price, discount, and shipping charges as required.


* Initiates purchase requisitions.


* Informs purchasing of the need to satisfy orders that are on back order and/or that require special attention.


* Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.


* Follows up on orders to ensure delivery by specified dates.


* Recommends type of packing or labeling needed on order.


* Resolves customer complaints within limits of authority.


* Enters ordered parts on sales orders and prints pick tickets for such parts.


* May require forklift training.


* Other duties as assigned.

Safety:


* Develop relationships with coworkers to better understand the processes and culture that affect safety.


* Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement and developing initiatives to impact the areas.


* Thoroughly knowledgeable of Safe Work Policy.

Qualifications

Education/Experience:


* High School or better.


* Less than 3 years: In the field or related area

Job Requirements

 


* Ability to read technical manuals


* Ability to interpret exploded diagrams of mechanical assemblies


* Ability to troubleshoot and identify complex mechanical problems


* Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.


* Knowledge of Microsoft Office and Oracle