Relationship Banker

Position Title: Relationship Banker 

Department: Retail

Position Reports to: Branch Manager

Position Supervises: No Direct Reports

 

Position Summary: 

A Relationship Banker will delivers exceptional customer experience while proactively providing solutions, building relationships, and helping consumer and small business customers achieve their financial goals.

The Relationship Banker also provides customer, sales, service and operational support to branch colleagues and partners.  

Duties and Responsibilities:



* Acquire and deepen the branch customer base through a variety of proactive sales and service activities.


* Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement.


* Manage the customer experience by identifying opportunities to improve the customer's financial wellbeing


* Consistently execute activities and behaviors to meet established branch expectations.


* Responsible for opening accounts, consumer loans, home equity lines of credit, referrals to business partners and operating a cash drawer when necessary.


* Establish close working relationships with business partners (Mortgage, Small Business, Commercial, Investment, etc.), referring customers when appropriate to provide financial solutions


* Help to resolve customer concerns and escalating issues as needed


* Perform lobby engagement activities to connect with customers and determine solutions to meet their needs


* Educate customers on options for managing financial transactions by leveraging technology, tools and resources.


* Consistently meet/exceed customer experience and individual/team production goals


* Other duties as assigned. 

Education, Certification, License and Experience:



* Two years of experience interacting with people, demonstrated through work, military, or education

Skills and Knowledge:



* Excellent interpersonal, communication and organizational skills.


* Ability to meet or exceed performance objectives


* Experience fostering and developing strong relationships


* Ability to interact with integrity and professionalism with customers and team members


* Knowledge of CSR policies and procedures including various federal regulations including


* Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, and reporting of suspicious activities to supervisor.


* Responsible for knowing and ensuring compliance with applicable laws, regulations and guidelines, as detailed in policies that include but are not limited to Bank Secrecy Act and other applicable anti-money-laundering rules, Right to Financial Privacy, Fair Lending, Community Reinvestment Act, Gramm-Leach-Bliley Act, and other laws and regulatio...