Business Systems Analyst

Company

Federal Reserve Bank of Cleveland

The Federal Reserve Bank of Cleveland is part of the nation’s central bank and we’ve provided many opportunities for professional growth during our history.

For twenty-four years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99.

This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.

Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel – Cleveland Fed

To be considered for this role, candidates must be a U.S.

citizen.

This role is based in Cleveland, Ohio, and is a hybrid work arrangement - individuals may be required to work some days in the Federal Reserve Bank of Cleveland while working the other days from home.

Organizational Expectations:

This role has responsibility for the oversight and execution of the Treasury Services Incident Management program.

You will be responsible for analyzing, designing and implementing incident management processes and systems within the organization.

Your role will involve identifying, assessing, reporting, and assisting in resolving incidents to ensure efficient business operations and minimal disruptions.

As a business systems analyst you will support a variety of Treasury Services business lines, primarily the Collection Information Repository and TLH with future involvement in Pay.gov and other Treasury Services programs.

You will leverage various tools and sources of data to assist in overseeing daily responsibilities, as well as identify opportunities for improving the operational excellence of all accountable programs by ensuring objectives of individual team members are met.

Knowledge and skills in using business intelligence tools (such as business objects) will be critical to the function as well as assisting in further developing data analytics capabilities for all other RCM programs.

This role requires a high level of collaboration and communication across multiple sites, programs, and organizations.

In addition, this role requires on call support on a rotational basis including potential after hours/weekend needs should issues arise.

General Responsibilities:


* Analyze and assess incident management processes to identify areas for improvement and optimization.


* Design, develop, and implement incident management systems and tools to streamline incident resolution procedures.


* Assist in defining and documenting incident management procedures, including escalation paths, response times, and resolution criteria.


* Assists departments with developing business case justification for new or enhanced application software.


* Develops concise ...