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Your Job
Georgia-Pacific is seeking a Customer Service Representative to support our West Monroe, LA box plant.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Service Representative creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Customer Service Manager.
Location: This is an onsite role based at our West Monroe, LA plant.
Schedule: Our CSRs operate on a 7am-4pm schedule Monday-Friday, with flexibility as needed based on customer demand.
Our Team
Our customer service team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.
We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.
We work hand and hand with sales, design, production, shipping, and our warehouse as one team.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with the shipping department
* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* Minimum of 3 years of customer service experience
* Comfortable using all products Microsoft Office products
* Experience with record-keeping management/documentation
* Experience working with cross-functional teams and vendors
What Will Put You Ahead
* Inventory management experience
* Experience in a fast-paced, high-volume environment in a logistics, distribution, industrial, manufacturing, and/or corrugated/packaging industry
* Experience using Kiwi, Kiwi FFF, and/or PCS
* Associates Degree or higher
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Phi...
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Type: Permanent Location: West Monroe, US-LA
Salary / Rate: Not Specified
Posted: 2024-03-25 06:55:40
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Your Job
Georgia-Pacific is seeking two Customer Service Representatives to support our Albany, Georgia and Martinsville, VA box plants.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Service Representative creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Area Customer Service Manager.
Schedule: Standard business hours; 8am to 5pm EST, Monday - Friday, with flexibility as needed based on customer demands.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department.
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed.
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* Minimum of 2 years of customer service experience
* Experience with an inventory management system
* Data entry experience
What Will Put You Ahead
* Experience in a fast paced, high volume in a logistics, industrial, distribution, and/or manufacturing environment
* Packaging industry experience
* Associates Degree or higher
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products.
In addition to the products we make, we operate one of the largest recycling businesses.
Our more than 30,000 employees in ove...
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Type: Permanent Location: Albany, US-GA
Salary / Rate: Not Specified
Posted: 2024-03-23 07:12:36
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Company
Federal Reserve Bank of St.
Louis
We are looking for a Customer Service Representative to support our Federal Program Agency (FPA) customers and supplier customers who use the Internet to access several Treasury applications.
As our Customer Service Representative, you will report to a manager and assist users with troubleshooting issues that are preventing them from accessing the site and obtaining expected results.
The Representative will also provide support for granting access to the applications once the required documentation is received.
Responsibilities
· Provide Customer Support using phone and email
· Independently respond to and provide technical assistance for incoming inquiries from users of online Treasury applications
· Provide technical problem-solving for web browsers
· Troubleshoot the source of issues affecting the customer’s ability to access the application and respond accordingly
· Use customer relationship management tools to document the problems and resolution of each contact
· Support annual user access recertification efforts for Treasury applications
· Decipher diagnostic reports
· Process daily application audit reports and analyze results
· Analyze existing procedures to identify constraints, and can work with peers, management, and analysts to develop or change processes to minimize constraints
Qualifications
· Bachelor’s Degree or commensurate experience
· 2+ years’ experience providing customer service support; preferably in a call center
· Knowledge of computer systems, networking, computer components, LAN, browsers, mobile devices, settings, and a comfort level with troubleshooting these topics patiently over the telephone.
· Excellent customer service skills required to meet customer service quality measures
· Use analytical skills for troubleshooting and trend analysis
· Learn the basics of Treasury business lines and the applications that support those business lines, including functions, reports, and help text of the applications to provide premier customer support
· Experience implementing and improving processes
· Excellent verbal and written communication skills
· Experience effectively training customers or coworkers is recommended
· Bilingual in Spanish is preferred
· Position requires US Citizen or lawful permanent resident with three or more years of US residency
Total Rewards
Bring your passion and expertise, and we'll provide the opportunities to challenge you and propel your growth—along with many benefits and perks that support your health, wealth, and life.
Salary: $46,400-$58,000
In addition to great compensation package, we offer a comprehensive benefits package that all brought together in a flexible work environment where you can truly find balance:
· Paid time off
· Tuition & Training assistance/reimbursement
· 401(k) match & Annuity/Pension fund
· Top-notch health care benefits
· Child and family care leave
· Pro...
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Type: Permanent Location: Maryland Heights, US-MO
Salary / Rate: 55000
Posted: 2024-03-21 07:13:16
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Die SIV Utility Services ist Teil der Harris-Gruppe, einer der führenden Anbieter für deutsche und internationale Branchensoftware.
Wir sind ein Full-Service-Dienstleister für Stadtwerke, Energiehändler und andere Versorgungsunternehmen.
Als einer der führenden Lösungspartner für die deutsche und internationale Energie- und Wasserwirtschaft, gestalten wir gemeinsam mit der SIV.AG die Energie- und Wasserwirtschaft von morgen mit.
Als Director Customer Care (m/w/d) steuerst du vollumfänglich das strategische und operative Geschäft des Bereiches und bist verantwortlich für die Steigerung und Optimierung der Bereichs- und Unternehmensziele.
Dabei entwickelst du die Prozesse im Customer-Care-Kontext kontinuierlich weiter und stellst somit die Qualität der Dienstleistungen sicher.
Du trägst die Verantwortung für die Zufriedenheit unserer KundInnen, die Geschäftsentwicklung, das Personal des Bereiches sowie die Geschäftskennzahlen.
Deine Aufgaben
* Fokus auf unsere Kund:innen sowie die Einhaltung der Servicequalität
* individuelle Förderung der Leistung und Motivation sowie Führung und Begleitung der Teammitglieder
* Weiterentwicklung des Produkt- und Leistungsportfolios
* Identifikation und Umsetzung neuer Geschäftschancen sowie Effizienzverbesserungen
* Workforce- sowie die Forecast-Planung und Überwachung der Ziele
* Qualitätsmanagement und somit die Steuerung und Verbesserung der verschiedenen Prozesse im Rahmen der Service –Level-Agreements zur Erhöhung der Kundenzufriedenheit
Benefits
* Flexible Arbeitszeiten und remote work
* 30 Tage Urlaub (zusätzlich frei am 24.
und 31.12., sowie zu besonderen Anläsen)
* Verschiedene Weiterbildung und Entwicklungsprogramme
* Finanzielle Leistungen (u.a.
betriebliche Altersvorsorge, Corporate Benefits und Vermögenswirksame Leistungen)
* Betriebliche Gesundheitsförderung (u.a.
Programm zur Förderung der Mentalen Gesundheit und Bike Leasing)
* Förderung einer positiven Arbeitsumgebung und -kultur (u.a.
regelmäßige Events)
Das bringst du mit
* abgeschlossenes Studium oder eine abgeschlossene kaufmännische oder vergleichbare Ausbildung mit entsprechender Berufserfahrung
* Führungserfahrung
* idealerweise eine mehrjährige Berufserfahrung im telefonischen und/oder schriftlichen Kundenservice
* ein empathisches, vertrauenswürdiges sowie selbstsicheres Auftreten aufweist
* Durchsetzungsstärke, Gewissenhaftigkeit und selbstständiges Arbeiten kannst und service- sowie kundenorientiertes Denken und Handeln
* Sprachkenntnisse: Deutsch (C1) und Englisch
Wir suchen nach Talenten mit einer Leidenschaft für das, was sie tun und einem starken Willen, sich weiterzuentwickeln. Niemand ist perfekt, also erwarten wir keine 100%ige Erfüllung aller Anforderungen.
Wenn du dich engagiert einbringen kannst, zögere nicht, dich bei uns zu bewerben.
Wir freuen uns darauf, von dir zu hören!
Harris ...
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Type: Permanent Location: Roggentin, DE-MV
Salary / Rate: 87000
Posted: 2024-03-20 07:22:48
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Test Job Description
Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 16666.67
Posted: 2024-03-18 07:04:32
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iatricSystems is seeking a skilled and experienced Support Center Analyst to join our Support team.
You will work within the support team to assist our customers with their requests and technical problems.
This position will report to the Manager of Support Services of our iatricSystems business unit and will work out of our Daytona, FL office with the option of some remote work.
What your impact will be:
* The Service Center Analyst (SCA) position resides within the iatricSystems Service Center and is part of the Service Desk & Technical Management (Service Support Operations Center) functions which provide the primary point of contact for our customers. Those contacts are categorized as Incident, Problem, Event Management and Service Fulfillment initiation.
* The SCA creates/updates the contact identification (type), creation and logging, categorization, prioritization, diagnosis, resolution for the resulting Service Center ticket (iTask); or if required, escalation to the next level of support or closes the iTask as appropriate.
What we are looking for:
* Ability to work with minimal supervision.
* 24/7/365 Service Center Support personnel must have the ability to work assigned a 12-hour shift either 12 am to noon or noon to 12 am 1 day/week as required.
* Occasionally cover other shifts due to customer or co-worker events.
(urgent service need, vacations, sick)
* Ability to take ownership and responsibility for work assigned, a desire for continual improvement
* A high level of proficiency with the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
* A two-year technical degree or 2 years technical support experience is acceptable
What would make you stand out:
* Solid verbal and written communication skills supporting a business environment. Courteous and respectful communications are required to maintain effective business relationships for all staff and customers
* Excellent customer service skills to listen intently, diagnose issues, and apply resolution efficiently
* Task-oriented with accuracy and high sense of urgency to complete responsibilities
* Self-motivated and able to work on individual initiatives, plus within a virtual team setting displaying accountability and reliability to build trust.
Multitasking in a stressful environment is required
* The ability to effectively problem-solve to determine resolution needed efficiently
* Basic technical understanding coupled with the ability to learn and provide support for ongoing new product development, changes to existing products along with hardware/infrastructure dependencies for those products.
* Ability to perform triage of critical/high tasks and escalate appropriately based on training, policies and procedures
* Ability to document issues clearly, accurately and in a concise manner
What we can offer:
* Opportunity for challenging projects and professional growth
* ...
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Type: Permanent Location: Daytona Beach, US-FL
Salary / Rate: 19.23
Posted: 2024-03-16 07:22:54
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MTM is growing and hiring Remote Customer Service Representatives to support our Lane County operations.
All candidates must reside in Eugene, OR or surrounding cities to be considered for this position.
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of Medical Transportation Management (MTM).
What will your job look like?
* Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
* Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems
* Listen and obtain information from callers in a professional, systematic and organized manner
* Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
* Assume responsibility for self-development and career progression
* Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals
* Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards
* May be required to work weekends and/or holidays, as needed
* Maintain confidential information standards within a fast paced environment
* Relate to a diversity of customers and requests
* Identify with customer needs and circumstances
* Tactfully question and obtain necessary information
* Recognize, handle and refer situations of an emergent nature
All you need is:
* High school diploma or G.E.D equivalent
* Minimum typing speed of 30 wpm or greater
* Knowledge of Microsoft Outlook and Word
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Even better if you have:
* Previous experience working in a customer service call center
* Exemplary communication and phone skills
* Outstanding organizational and multi-tasking skills
* Ability to maintain high level of confidentiality
MTM Incentives:
* Affordable benefits including Medical, Dental and Vision
* Free Life Insurance & Long-Term Disability coverage for eligible employees
* Paid Training & Overtime
* Paid Holidays & Paid Time Off (PTO)
* Safety Bonus
* Yearly Pay Increases
* 401(k) with Company Match
* Referral Bonus Program
Salary: $17 per/hour
This information reflects the base salary pay range for this job based on current national market data.
Ranges may vary based on the job's location.
We offer competitive pay that varies based on individual skills, experience, and other relevant factors.
We encourage you to apply to positions that you...
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Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2024-03-16 07:14:46
