-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:59
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:58
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:56
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:55
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:55
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:53
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:52
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:52
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:51
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:49
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:48
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:48
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:47
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:47
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:45
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Due to contract requirements all candidates must be U.S.
citizens without dual citizenship.
Green Card Holders or those requiring sponsorship cannot be considered.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Ability ...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-07 10:00:43
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS055, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide 24x7x365 support for enterprise cybersecurity operations, assisting with execution of directed cyber actions under senior guidance.
- Perform basic containment activities, including access changes, application removal, configuration updates, and allow/block list management following established procedures.
- Support vulnerability management activities, including scanning coordination, remediation tracking, and compliance support.
- Assist with implementation and tracking of ISVM-related requirements, ensuring timely remediation and reporting of vulnerabilities.
- Contribute to POA&M tracking activities, supporting remediation efforts and preparation of recurring cybersecurity scorecard data.
- Monitor security tools and alerts, performing initial triage and escalating issues in accordance with defined processes.
- Maintain and update incident records, documentation, and runbooks to support auditability and knowledge management.
- Support testing and validation activities related to patching, upgrades, configuration changes, and cyber actions.
- Assist with spill response activities and follow established procedures to support containment and recovery efforts.
- Provide support across enterprise platforms including cloud environments, operating systems, databases, and network/security infrastructure.
Job-Specific Minimum Requirements:
- 1+ years of experience in cybersecurity operations, security governance, or enterprise security program support
- Experience supporting cybersecurity operations, vulnerability management, or IT security functions.
- Familiarity with basic incident response and containment procedures.
- Understanding of vulnerability management processes and compliance requirements (e.g., scanning, remediation tracking).
- Experience working with security tools, monitoring systems, or ticketing platforms.
- Ability to follow standard operating procedures and security runbooks.
- Experience supporting documentation, incident tracking, and compliance reporting activities.
- Basic understanding of cloud (AWS/Azure), operating systems, and network security concepts.
- Ability to work in a 24/7 operational environment with defined escalation procedures.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field (or equivalent experience)
Preferred Skills and Qualifications:
- Familiarity supporting large-scale enterprise security operations environments
- Familiarity with risk management, POA&M governance, and compliance frameworks
- Experience coordinating with security operations centers and external security organizations
- Basic knowledge of ITIL-based i...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-07-07 09:58:29
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS055, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide 24x7x365 support for enterprise cybersecurity operations, assisting with execution of directed cyber actions under senior guidance.
- Perform basic containment activities, including access changes, application removal, configuration updates, and allow/block list management following established procedures.
- Support vulnerability management activities, including scanning coordination, remediation tracking, and compliance support.
- Assist with implementation and tracking of ISVM-related requirements, ensuring timely remediation and reporting of vulnerabilities.
- Contribute to POA&M tracking activities, supporting remediation efforts and preparation of recurring cybersecurity scorecard data.
- Monitor security tools and alerts, performing initial triage and escalating issues in accordance with defined processes.
- Maintain and update incident records, documentation, and runbooks to support auditability and knowledge management.
- Support testing and validation activities related to patching, upgrades, configuration changes, and cyber actions.
- Assist with spill response activities and follow established procedures to support containment and recovery efforts.
- Provide support across enterprise platforms including cloud environments, operating systems, databases, and network/security infrastructure.
Job-Specific Minimum Requirements:
- 1+ years of experience in cybersecurity operations, security governance, or enterprise security program support
- Experience supporting cybersecurity operations, vulnerability management, or IT security functions.
- Familiarity with basic incident response and containment procedures.
- Understanding of vulnerability management processes and compliance requirements (e.g., scanning, remediation tracking).
- Experience working with security tools, monitoring systems, or ticketing platforms.
- Ability to follow standard operating procedures and security runbooks.
- Experience supporting documentation, incident tracking, and compliance reporting activities.
- Basic understanding of cloud (AWS/Azure), operating systems, and network security concepts.
- Ability to work in a 24/7 operational environment with defined escalation procedures.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field (or equivalent experience)
Preferred Skills and Qualifications:
- Familiarity supporting large-scale enterprise security operations environments
- Familiarity with risk management, POA&M governance, and compliance frameworks
- Experience coordinating with security operations centers and external security organizations
- Basic knowledge of ITIL-based i...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-07-07 09:58:27
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS055, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide 24x7x365 support for enterprise cybersecurity operations, assisting with execution of directed cyber actions under senior guidance.
- Perform basic containment activities, including access changes, application removal, configuration updates, and allow/block list management following established procedures.
- Support vulnerability management activities, including scanning coordination, remediation tracking, and compliance support.
- Assist with implementation and tracking of ISVM-related requirements, ensuring timely remediation and reporting of vulnerabilities.
- Contribute to POA&M tracking activities, supporting remediation efforts and preparation of recurring cybersecurity scorecard data.
- Monitor security tools and alerts, performing initial triage and escalating issues in accordance with defined processes.
- Maintain and update incident records, documentation, and runbooks to support auditability and knowledge management.
- Support testing and validation activities related to patching, upgrades, configuration changes, and cyber actions.
- Assist with spill response activities and follow established procedures to support containment and recovery efforts.
- Provide support across enterprise platforms including cloud environments, operating systems, databases, and network/security infrastructure.
Job-Specific Minimum Requirements:
- 1+ years of experience in cybersecurity operations, security governance, or enterprise security program support
- Experience supporting cybersecurity operations, vulnerability management, or IT security functions.
- Familiarity with basic incident response and containment procedures.
- Understanding of vulnerability management processes and compliance requirements (e.g., scanning, remediation tracking).
- Experience working with security tools, monitoring systems, or ticketing platforms.
- Ability to follow standard operating procedures and security runbooks.
- Experience supporting documentation, incident tracking, and compliance reporting activities.
- Basic understanding of cloud (AWS/Azure), operating systems, and network security concepts.
- Ability to work in a 24/7 operational environment with defined escalation procedures.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field (or equivalent experience)
Preferred Skills and Qualifications:
- Familiarity supporting large-scale enterprise security operations environments
- Familiarity with risk management, POA&M governance, and compliance frameworks
- Experience coordinating with security operations centers and external security organizations
- Basic knowledge of ITIL-based i...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-07-07 09:58:24
