-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:53
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:52
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:51
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:51
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:49
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:48
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:48
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:47
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:46
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:44
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:41
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:41
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:40
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:39
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:39
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:38
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:37
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:37
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:36
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:36
-
I: Essential Job Functions:
• Providing architecture and design solutions to enhance/maintain Enterprise Customer Relationship Management applications such as Siebel or Salesforce (10%);
• Understanding and reviewing business requirements, conducting design feasibility studies, performing proof of concepts/prototypes (9%);
• Designing, configuring and customizing Enterprise Customer Relationship Management applications such as Siebel or Salesforce for business needs (typically, design/coding, design/code reviews and unit testing) (5%);
• Integrating Siebel or Salesforce Customer Relationship Management with other systems such as New York State of Health, MAXe and Oracle Knowledge Management through web service and iFrames (5%);
• Supporting Project Manager in planning activities including effort estimation, tasks/assignments, risk identification, daily and weekly status reporting (5%);
• Creating and monitoring JIRA/IT tickets for defects, deployments and other maintenance activities (1%);
• Communicating/collaborating with Operations, System Integration Testing, User Acceptance Testing teams and other stake holders including third party vendors (5%);
• Conducting daily SCRUM meetings, reviewing progress, discussing and prioritizing work/assignments (5%);
• Supporting Production, System Integration Testing, User Acceptance Testing, Regression and Training environments for monitoring, troubleshooting and deployment activities (5%);
• Creating/maintaining Siebel or Salesforce Customer Relationship Management playbook/knowledge base for typical technical issue/solutions (5%);
• Responsible for managing the overall development lifecycle of the assigned software application (5%);
• Working with the development resources to design and develop software solutions based on requirements to ensure functionally sound products are designed properly (5%);
• Collaborating with different functional groups, including Operations, Business Analyst, System Analyst, Testing and Project Management Office on the definition and prioritization of the requested solution (5%);
• Managing and executing according to established project plans and delivery timelines (5%);
• Managing performance metrics and demonstrating continuous improvement in containing defects found in production (5%);
• Contributing to the technical and process innovation of the engineering department as a whole (5%);
• Providing mentoring and guidance to development resources (5%);
• Working on Siebel modules of small to large scope (2%);
• Participating in analysis, design, data modeling, coding, testing, and debugging of software and configuration anomalies (2%);
• Supporting and troubleshooting existing Seibel applications (2%);
• Handling user acceptance testing (2%);
• Producing clear and technical documentation (2%).
II: Education and Experience Required:
• Bachelor's Degree in Computer Science or Computer Engineering plus 8 y...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:35
-
Essential Duties and Responsibilities:
- Establish and communicate monthly QA monitoring targets.
- Manage QA team performance to ensure completion and achievement of established targets.
- Provide required daily and monthly reports to leadership
- Perform trend analysis based on QA evaluation results to improve call center performance and efficiency.
- Utilize trend analysis data to identify and escalate issues, design refresher topics, and improve new hire training.
- Under direction of leadership, research, develop, and implement new features, technologies, new programs and methods to improve QA processes.
- Possess knowledge and skills to perform all direct QA /Training functions if required.
- Perform ad hoc research, reports, analysis, and other duties as assigned by Manager.
- Ensure that all new-hire training classes and refresher classes are properly planned, created, and delivered by the training team.
- Ensure individualized coaching is performed throughout new hire training.
- Ensure a smooth transition of agents to the call center after training.
- Review training surveys and integrate feedback to improve the training program.
- Meet with managers to review training curriculum, technologies, and delivery to improve training quality, trainee readiness, and staff retention.
- Oversee training programs for outreach team, supervisors, leads, and other levels of levels of project staff.
- Ensure all training material updates and improvements are made in a timely manner.
- Develop and improve knowledge testing methods and technologies.
- Perform ad hoc research, reports, analysis, and other duties as assigned by Manager.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Preferred Experience:
- Prior experience working in a start-up
- Prior experience working with underserved or diverse communities
- Prior experience in QA or training
- Prior experience in creating and implementing recorded training processes
#HumanServices #LI-Onsite #HotJobs0609LI #HotJobs0609FB #HotJobs0609X #HotJobs0609TH #TrendingJobs #c0rejobs #CoreOps
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additiona...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:34
-
Essential Duties and Responsibilities:
- Develop project scope statements.
- Provide leadership of Work Breakdown Structure (WBS) session to identify specific project deliverables and defining accountability per unit.
- Ensure business requirements and tasks are identified to create a detailed MS Project schedule.
- Manage the identified project deliverables for completion by ensuring accountability per participating unit.
- Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.
- Prepare and deliver project status reports to stakeholders.
- Recommend changes to policies and establish procedures.
- Monitor and facilitate the tracking and resolution of issues impacting the project.
- Perform other duties as assigned.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience
Preferred Experience:
- Prior management experience
- Experience in large-scale program transitions or start-ups
- Prior experience working with underserved or diverse communities
- Prior experience working within public assistance funding specifically in areas of childcare and vouchers
- Familiarity with procurement and subcontract negotiation processes
- Background in audit/compliance tracking (e.g., RTMs, SLA monitoring)
#HumanServices #LI-Onsite #HotJobs0609LI #HotJobs0609FB #HotJobs0609X #HotJobs0609TH #TrendingJobs #HotJobs0616LI #HotJobs0616FB #HotJobs0616X #HotJobs0616TH #c0rejobs #CoreAdm
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistan...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-24 09:39:32
