-
Description & Requirements
Maximus is currently hiring a Workforce Management Supervisor to join our Maryland Health Benefit Exchange (MD HIX) team.
This is a remote opportunity.
The Workforce Management Supervisor will be responsible for the supervision of the workforce management team and the workflow to support management in all aspects of the workforce function within the project to meet various deliverables.
This can include maintaining scorecards, performance tracking, forecasting requirements, reporting data, rand meeting scheduling needs for the workforce management team.
Will communicate with leadership, Operations managers and supervisors to respond appropriately to requests and meet demands.
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and pro...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2024-11-16 07:35:08
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Description & Requirements
Maximus is currently hiring a Workforce Management Supervisor to join our Maryland Health Benefit Exchange (MD HIX) team.
This is a remote opportunity.
The Workforce Management Supervisor will be responsible for the supervision of the workforce management team and the workflow to support management in all aspects of the workforce function within the project to meet various deliverables.
This can include maintaining scorecards, performance tracking, forecasting requirements, reporting data, rand meeting scheduling needs for the workforce management team.
Will communicate with leadership, Operations managers and supervisors to respond appropriately to requests and meet demands.
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and pro...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2024-11-16 07:35:07
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Description & Requirements
Maximus is currently hiring a Workforce Management Supervisor to join our Maryland Health Benefit Exchange (MD HIX) team.
This is a remote opportunity.
The Workforce Management Supervisor will be responsible for the supervision of the workforce management team and the workflow to support management in all aspects of the workforce function within the project to meet various deliverables.
This can include maintaining scorecards, performance tracking, forecasting requirements, reporting data, rand meeting scheduling needs for the workforce management team.
Will communicate with leadership, Operations managers and supervisors to respond appropriately to requests and meet demands.
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and pro...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2024-11-16 07:35:07
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Description & Requirements
Maximus is currently hiring a Workforce Management Supervisor to join our Maryland Health Benefit Exchange (MD HIX) team.
This is a remote opportunity.
The Workforce Management Supervisor will be responsible for the supervision of the workforce management team and the workflow to support management in all aspects of the workforce function within the project to meet various deliverables.
This can include maintaining scorecards, performance tracking, forecasting requirements, reporting data, rand meeting scheduling needs for the workforce management team.
Will communicate with leadership, Operations managers and supervisors to respond appropriately to requests and meet demands.
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and pro...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2024-11-16 07:35:06
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Description & Requirements
Maximus is currently hiring a Workforce Management Supervisor to join our Maryland Health Benefit Exchange (MD HIX) team.
This is a remote opportunity.
The Workforce Management Supervisor will be responsible for the supervision of the workforce management team and the workflow to support management in all aspects of the workforce function within the project to meet various deliverables.
This can include maintaining scorecards, performance tracking, forecasting requirements, reporting data, rand meeting scheduling needs for the workforce management team.
Will communicate with leadership, Operations managers and supervisors to respond appropriately to requests and meet demands.
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and pro...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2024-11-16 07:35:05
-
Description & Requirements
Maximus is currently hiring a Workforce Management Supervisor to join our Maryland Health Benefit Exchange (MD HIX) team.
This is a remote opportunity.
The Workforce Management Supervisor will be responsible for the supervision of the workforce management team and the workflow to support management in all aspects of the workforce function within the project to meet various deliverables.
This can include maintaining scorecards, performance tracking, forecasting requirements, reporting data, rand meeting scheduling needs for the workforce management team.
Will communicate with leadership, Operations managers and supervisors to respond appropriately to requests and meet demands.
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and pro...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2024-11-16 07:35:05
-
Description & Requirements
Maximus is currently hiring a Workforce Management Supervisor to join our Maryland Health Benefit Exchange (MD HIX) team.
This is a remote opportunity.
The Workforce Management Supervisor will be responsible for the supervision of the workforce management team and the workflow to support management in all aspects of the workforce function within the project to meet various deliverables.
This can include maintaining scorecards, performance tracking, forecasting requirements, reporting data, rand meeting scheduling needs for the workforce management team.
Will communicate with leadership, Operations managers and supervisors to respond appropriately to requests and meet demands.
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and pro...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2024-11-16 07:35:04
-
Description & Requirements
Maximus is currently hiring a Workforce Management Supervisor to join our Maryland Health Benefit Exchange (MD HIX) team.
This is a remote opportunity.
The Workforce Management Supervisor will be responsible for the supervision of the workforce management team and the workflow to support management in all aspects of the workforce function within the project to meet various deliverables.
This can include maintaining scorecards, performance tracking, forecasting requirements, reporting data, rand meeting scheduling needs for the workforce management team.
Will communicate with leadership, Operations managers and supervisors to respond appropriately to requests and meet demands.
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and pro...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2024-11-16 07:35:04
-
Description & Requirements
Maximus is currently hiring a Workforce Management Supervisor to join our Maryland Health Benefit Exchange (MD HIX) team.
This is a remote opportunity.
The Workforce Management Supervisor will be responsible for the supervision of the workforce management team and the workflow to support management in all aspects of the workforce function within the project to meet various deliverables.
This can include maintaining scorecards, performance tracking, forecasting requirements, reporting data, rand meeting scheduling needs for the workforce management team.
Will communicate with leadership, Operations managers and supervisors to respond appropriately to requests and meet demands.
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and pro...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2024-11-16 07:35:03
-
Description & Requirements
Maximus is currently hiring a Workforce Management Supervisor to join our Maryland Health Benefit Exchange (MD HIX) team.
This is a remote opportunity.
The Workforce Management Supervisor will be responsible for the supervision of the workforce management team and the workflow to support management in all aspects of the workforce function within the project to meet various deliverables.
This can include maintaining scorecards, performance tracking, forecasting requirements, reporting data, rand meeting scheduling needs for the workforce management team.
Will communicate with leadership, Operations managers and supervisors to respond appropriately to requests and meet demands.
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and pro...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2024-11-16 07:35:02
-
Description & Requirements
Maximus is currently hiring a Workforce Management Supervisor to join our Maryland Health Benefit Exchange (MD HIX) team.
This is a remote opportunity.
The Workforce Management Supervisor will be responsible for the supervision of the workforce management team and the workflow to support management in all aspects of the workforce function within the project to meet various deliverables.
This can include maintaining scorecards, performance tracking, forecasting requirements, reporting data, rand meeting scheduling needs for the workforce management team.
Will communicate with leadership, Operations managers and supervisors to respond appropriately to requests and meet demands.
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and pro...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2024-11-16 07:35:01
-
Description & Requirements
Maximus is currently hiring a Workforce Management Supervisor to join our Maryland Health Benefit Exchange (MD HIX) team.
This is a remote opportunity.
The Workforce Management Supervisor will be responsible for the supervision of the workforce management team and the workflow to support management in all aspects of the workforce function within the project to meet various deliverables.
This can include maintaining scorecards, performance tracking, forecasting requirements, reporting data, rand meeting scheduling needs for the workforce management team.
Will communicate with leadership, Operations managers and supervisors to respond appropriately to requests and meet demands.
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and pro...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2024-11-16 07:35:01
-
Description & Requirements
Maximus is currently hiring a Workforce Management Supervisor to join our Maryland Health Benefit Exchange (MD HIX) team.
This is a remote opportunity.
The Workforce Management Supervisor will be responsible for the supervision of the workforce management team and the workflow to support management in all aspects of the workforce function within the project to meet various deliverables.
This can include maintaining scorecards, performance tracking, forecasting requirements, reporting data, rand meeting scheduling needs for the workforce management team.
Will communicate with leadership, Operations managers and supervisors to respond appropriately to requests and meet demands.
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and pro...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2024-11-16 07:35:00
-
Description & Requirements
Maximus is currently hiring a Workforce Management Supervisor to join our Maryland Health Benefit Exchange (MD HIX) team.
This is a remote opportunity.
The Workforce Management Supervisor will be responsible for the supervision of the workforce management team and the workflow to support management in all aspects of the workforce function within the project to meet various deliverables.
This can include maintaining scorecards, performance tracking, forecasting requirements, reporting data, rand meeting scheduling needs for the workforce management team.
Will communicate with leadership, Operations managers and supervisors to respond appropriately to requests and meet demands.
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and pro...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2024-11-16 07:35:00
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Description & Requirements
MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.
Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.
By being a responsible steward for government programs, we help the federal government deliver on its promises to our people.
We are seeking a highly skilled and experienced SQL DBA to join our team.
Your role will involve overseeing database administration, performance tuning, troubleshooting, and ensuring the availability, integrity, and security of our SQL databases.
Specific Responsibilities:
• Administer and maintain SQL Server database environments, including installation, configuration, and patch management.
• Monitor database performance, identify bottlenecks, and implement optimization strategies to ensure optimal throughput and responsiveness.
• Perform database design, data modeling, and schema management to support application requirements and performance goals.
• Implement and maintain database security measures, including user access controls, data encryption, and auditing mechanisms.
• Conduct database capacity planning and forecasting to accommodate future growth and changing business requirements.
• Develop and maintain database backup and recovery strategies to ensure data availability and integrity.
• Collaborate with development teams to optimize SQL queries, database code, and stored procedures for improved performance.
• Create and maintain documentation related to database configurations, procedures, and troubleshooting guides.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS084, T6, Band 9
Required skills:
• Due to contract requirements candidates must be US citizens and possess an active Secret clearance.
• Must be based around the Colorado Springs, Colorado area and be available for on-site work, if the need arises
• Bachelor's degree: additional experience would be considered in lieu of degree.
• 12+ years of experience in the related field.
• Proven experience as a SQL DBA, with expertise in managing SQL Server databases in enterprise environments.
• Strong knowledge of SQL Server database administration, including installation, configuration, and maintenance.
• Knowledge in programming languages, such as Python, to support scripting.
• Team player, fast learner with ability to work proactively and independently to support mission critical operations supporting geographically diverse locations.
Minimum Requirements
TCS084, T6, Band 9
Preferred skills:
• Certified in Microsoft MTA, MCSA or MCSE or equivalent
#te...
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Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2024-11-16 07:34:59
-
Description & Requirements
Field Registered Nurse Assessor (Bronx, NY)
Location - Bronx, New York
Yearly Base Pay - $107,000-$118,000
Schedule - Full time schedule available, with hybrid remote work setting
Delivering Care, Managing Assessments, Supporting Every Patient!
Are you passionate about making a difference in people's lives and providing quality care to New York's most vulnerable residents? Maximus is seeking Field Registered Nurse Assessors to join our team.
About the role:
Maximus is currently seeking Field Nurse Assessors to provide outstanding home assessment services to vulnerable populations and meet position qualifications to support the New York Independent Assessor Program (NYIAP).
The program serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services.
NYIAP Nurse Assessors conduct conflict-free assessments of these individuals using the Community Health Assessment tool to determine whether they qualify for these services.
In this role, the Field Nurse Assessor will have the opportunity to assist the clinical leadership team with conducting home assessments in the Bronx.
*This position will support the Bronx with surges in demand, the regions of University Heights, Morrisania, and Yankee Stadium.
The position requires attending and conducting assessments in consumer homes, facilities, or through a telehealth modality, depending on operational need.
Key Responsibilities:
-Travel: Clustered field visits limited to one borough or geographical area
-Assessments: Perform in-home, in-facility, or telehealth assessments that includes evaluation of individual's health status, strengths, care needs, and preferences using the UAS-NY assessment tool within the prescribed timeframes of the assessments.
-Partnership: Establish and maintain positive relationships with consumers, caregivers, and facility staff.
-Accuracy: Regularly review medical documentation, reporting any concerns, conflicting information, or issues that may arise during the evaluation process.
What we offer:
At Maximus, we believe in the power of teamwork and mutual success.
Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring your equipped for all the moments that matter.
- Competitive Health Benefits
- 401K With Company Match
- Paid Accrued Sick Leave and 11 paid Holidays
- Employee Assistance Program (EAP)
- Employee Wellness and Discount Programs
- Career Development and Promotional Opportunities
Essential Duties and Responsibilities:
- Responsible for reviewing favorable and partially favorable determinations in accordance with applicable regulations.
- Render medical necessity determinations for cases assigned.
- Resolve all other technical issues within reconsideration assigned.
- Review cases or sites assigned to determine and summarize facts and assess any issues identified.
- Perform other special ...
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Type: Permanent Location: Bronx, US-NY
Salary / Rate: Not Specified
Posted: 2024-11-16 07:34:58
-
Description & Requirements
Maximus is seeking a Senior Scrum Master to provide expertise to a federal client in support of their mission-critical systems in defense of our Homeland.
We are seeking a Senior Scrum Master to facilitate and ensure the effective implementation of Agile practices, fostering a collaborative and productive environment for a federal client's operations.
As a crucial member of our team, the Scrum Master will play a pivotal role in guiding teams through Agile methodologies, ensuring timely delivery of high-quality solutions.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS186, T6, Band 9
Project Minimum Requirements:
* Per contract requirements candidate must possess an Active Secret clearance.
* Due to agency and contract requirements, candidates must be U.S.
citizens with no dual citizenship.
* This contract supports systems that require 24x7x365 uptime.
Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
* Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion.
This includes being on-site during the transition period.
Must be based around Colorado Springs, CO.
* High School Diploma, GED, or equivalent.
* 12 + years of related experience.
* Most recent experience should demonstrate primary responsibilities supporting IT programs as a Scrum Master.
#techjobs #clearance
Minimum Requirements
TCS186, T6, Band 9
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay al...
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Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2024-11-16 07:34:58
-
Description & Requirements
Maximus is currently hiring a Workforce Management Supervisor to join our Maryland Health Benefit Exchange (MD HIX) team.
This is a remote opportunity.
The Workforce Management Supervisor will be responsible for the supervision of the workforce management team and the workflow to support management in all aspects of the workforce function within the project to meet various deliverables.
This can include maintaining scorecards, performance tracking, forecasting requirements, reporting data, rand meeting scheduling needs for the workforce management team.
Will communicate with leadership, Operations managers and supervisors to respond appropriately to requests and meet demands.
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and pro...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2024-11-16 07:34:57
-
Description & Requirements
Seeking an experienced Capture Director to support efforts in Maximus US Services business lines.
This role will be vital in developinghigh-quality capture pursuit plans and proposals that are cost effective and tailored to each government client's unique needs.
Through these solutions, we help our government clients deliver essential services to their most vulnerable citizens.
We need individuals who are enthusiastic leaders of diverse teams, who can roll-up their sleeves and jump in to work with Operations, IT, Pricing, and sales teams to develop winning solutions and proposals.
These individuals must be curious, self-motivating, and passionate about leading teams to success.
The Capture Director position is key to Maximus ability to win new business and maintain existing accounts.
We foster a culture that respects and values individual contributions and differences.
We believe our differences spark innovation, develop leadership, and drive exceptional performance.
Essential Duties and Responsibilities:
- Responsible for capture, pursuit, and solutioning architecture for multiple lines of business.
- Provide strategic guidance to executives including solution shaping and strategy responses.
- Develop strong business relationships with internal stakeholders.
- Provide guidance to executives for decision making.
- Work to maintain a win/loss ratio.
- Manage opportunity from pursuit decision through program start-up, including:
• Leading pursuit teams to develop winning solutions aligned with RFP requirements
• Working with sales to identify client pain points and needs
• Evaluating the competitive landscape,
• Supporting the development of a compliant and compelling proposal
- Develop capture plan and capture strategy; owns capture plan and strategy throughout opportunity lifecycle.
- Provide mentorship, management oversight, deliverables review, performance reviews and feedback to junior staff.
- Lead competitive analysis, price-to-win analysis, and establishes team cost targets based on segment pricing structure and in alignment with State administration budgets.
- Coordinate, collaborate and negotiate with operations, IT, pricing, and other internal stakeholders to drive a compliant solution within the price to win.
- Interact routinely with all levels of Operation and Group management, infrastructure and technology teams, HR, finance, consultants, and proposal resources and follow through on task assignments
- Perform gap analyses of Maximus capabilities against customer requirements.
- Mentor proposal core team on win strategy and solution.
Review proposal drafts to ensure alignment with planned solution model and identify improvements in messaging and graphics to better align with win strategies
- Provide detailed reports on activities to leadership.
Brief senior management at gates/milestones.
- Oversee multiple concurrent pursuits and manage B&P spend to less than 1.5% of TCV.
- Cond...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2024-11-16 07:34:56
-
Description & Requirements
Seeking an experienced Capture Director to support efforts in Maximus US Services business lines.
This role will be vital in developinghigh-quality capture pursuit plans and proposals that are cost effective and tailored to each government client's unique needs.
Through these solutions, we help our government clients deliver essential services to their most vulnerable citizens.
We need individuals who are enthusiastic leaders of diverse teams, who can roll-up their sleeves and jump in to work with Operations, IT, Pricing, and sales teams to develop winning solutions and proposals.
These individuals must be curious, self-motivating, and passionate about leading teams to success.
The Capture Director position is key to Maximus ability to win new business and maintain existing accounts.
We foster a culture that respects and values individual contributions and differences.
We believe our differences spark innovation, develop leadership, and drive exceptional performance.
Essential Duties and Responsibilities:
- Responsible for capture, pursuit, and solutioning architecture for multiple lines of business.
- Provide strategic guidance to executives including solution shaping and strategy responses.
- Develop strong business relationships with internal stakeholders.
- Provide guidance to executives for decision making.
- Work to maintain a win/loss ratio.
- Manage opportunity from pursuit decision through program start-up, including:
• Leading pursuit teams to develop winning solutions aligned with RFP requirements
• Working with sales to identify client pain points and needs
• Evaluating the competitive landscape,
• Supporting the development of a compliant and compelling proposal
- Develop capture plan and capture strategy; owns capture plan and strategy throughout opportunity lifecycle.
- Provide mentorship, management oversight, deliverables review, performance reviews and feedback to junior staff.
- Lead competitive analysis, price-to-win analysis, and establishes team cost targets based on segment pricing structure and in alignment with State administration budgets.
- Coordinate, collaborate and negotiate with operations, IT, pricing, and other internal stakeholders to drive a compliant solution within the price to win.
- Interact routinely with all levels of Operation and Group management, infrastructure and technology teams, HR, finance, consultants, and proposal resources and follow through on task assignments
- Perform gap analyses of Maximus capabilities against customer requirements.
- Mentor proposal core team on win strategy and solution.
Review proposal drafts to ensure alignment with planned solution model and identify improvements in messaging and graphics to better align with win strategies
- Provide detailed reports on activities to leadership.
Brief senior management at gates/milestones.
- Oversee multiple concurrent pursuits and manage B&P spend to less than 1.5% of TCV.
- Cond...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2024-11-16 07:34:56
-
Description & Requirements
Seeking an experienced Capture Director to support efforts in Maximus US Services business lines.
This role will be vital in developinghigh-quality capture pursuit plans and proposals that are cost effective and tailored to each government client's unique needs.
Through these solutions, we help our government clients deliver essential services to their most vulnerable citizens.
We need individuals who are enthusiastic leaders of diverse teams, who can roll-up their sleeves and jump in to work with Operations, IT, Pricing, and sales teams to develop winning solutions and proposals.
These individuals must be curious, self-motivating, and passionate about leading teams to success.
The Capture Director position is key to Maximus ability to win new business and maintain existing accounts.
We foster a culture that respects and values individual contributions and differences.
We believe our differences spark innovation, develop leadership, and drive exceptional performance.
Essential Duties and Responsibilities:
- Responsible for capture, pursuit, and solutioning architecture for multiple lines of business.
- Provide strategic guidance to executives including solution shaping and strategy responses.
- Develop strong business relationships with internal stakeholders.
- Provide guidance to executives for decision making.
- Work to maintain a win/loss ratio.
- Manage opportunity from pursuit decision through program start-up, including:
• Leading pursuit teams to develop winning solutions aligned with RFP requirements
• Working with sales to identify client pain points and needs
• Evaluating the competitive landscape,
• Supporting the development of a compliant and compelling proposal
- Develop capture plan and capture strategy; owns capture plan and strategy throughout opportunity lifecycle.
- Provide mentorship, management oversight, deliverables review, performance reviews and feedback to junior staff.
- Lead competitive analysis, price-to-win analysis, and establishes team cost targets based on segment pricing structure and in alignment with State administration budgets.
- Coordinate, collaborate and negotiate with operations, IT, pricing, and other internal stakeholders to drive a compliant solution within the price to win.
- Interact routinely with all levels of Operation and Group management, infrastructure and technology teams, HR, finance, consultants, and proposal resources and follow through on task assignments
- Perform gap analyses of Maximus capabilities against customer requirements.
- Mentor proposal core team on win strategy and solution.
Review proposal drafts to ensure alignment with planned solution model and identify improvements in messaging and graphics to better align with win strategies
- Provide detailed reports on activities to leadership.
Brief senior management at gates/milestones.
- Oversee multiple concurrent pursuits and manage B&P spend to less than 1.5% of TCV.
- Cond...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2024-11-16 07:34:55
-
Description & Requirements
Seeking an experienced Capture Director to support efforts in Maximus US Services business lines.
This role will be vital in developinghigh-quality capture pursuit plans and proposals that are cost effective and tailored to each government client's unique needs.
Through these solutions, we help our government clients deliver essential services to their most vulnerable citizens.
We need individuals who are enthusiastic leaders of diverse teams, who can roll-up their sleeves and jump in to work with Operations, IT, Pricing, and sales teams to develop winning solutions and proposals.
These individuals must be curious, self-motivating, and passionate about leading teams to success.
The Capture Director position is key to Maximus ability to win new business and maintain existing accounts.
We foster a culture that respects and values individual contributions and differences.
We believe our differences spark innovation, develop leadership, and drive exceptional performance.
Essential Duties and Responsibilities:
- Responsible for capture, pursuit, and solutioning architecture for multiple lines of business.
- Provide strategic guidance to executives including solution shaping and strategy responses.
- Develop strong business relationships with internal stakeholders.
- Provide guidance to executives for decision making.
- Work to maintain a win/loss ratio.
- Manage opportunity from pursuit decision through program start-up, including:
• Leading pursuit teams to develop winning solutions aligned with RFP requirements
• Working with sales to identify client pain points and needs
• Evaluating the competitive landscape,
• Supporting the development of a compliant and compelling proposal
- Develop capture plan and capture strategy; owns capture plan and strategy throughout opportunity lifecycle.
- Provide mentorship, management oversight, deliverables review, performance reviews and feedback to junior staff.
- Lead competitive analysis, price-to-win analysis, and establishes team cost targets based on segment pricing structure and in alignment with State administration budgets.
- Coordinate, collaborate and negotiate with operations, IT, pricing, and other internal stakeholders to drive a compliant solution within the price to win.
- Interact routinely with all levels of Operation and Group management, infrastructure and technology teams, HR, finance, consultants, and proposal resources and follow through on task assignments
- Perform gap analyses of Maximus capabilities against customer requirements.
- Mentor proposal core team on win strategy and solution.
Review proposal drafts to ensure alignment with planned solution model and identify improvements in messaging and graphics to better align with win strategies
- Provide detailed reports on activities to leadership.
Brief senior management at gates/milestones.
- Oversee multiple concurrent pursuits and manage B&P spend to less than 1.5% of TCV.
- Cond...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2024-11-16 07:34:55
-
Description & Requirements
Seeking an experienced Capture Director to support efforts in Maximus US Services business lines.
This role will be vital in developinghigh-quality capture pursuit plans and proposals that are cost effective and tailored to each government client's unique needs.
Through these solutions, we help our government clients deliver essential services to their most vulnerable citizens.
We need individuals who are enthusiastic leaders of diverse teams, who can roll-up their sleeves and jump in to work with Operations, IT, Pricing, and sales teams to develop winning solutions and proposals.
These individuals must be curious, self-motivating, and passionate about leading teams to success.
The Capture Director position is key to Maximus ability to win new business and maintain existing accounts.
We foster a culture that respects and values individual contributions and differences.
We believe our differences spark innovation, develop leadership, and drive exceptional performance.
Essential Duties and Responsibilities:
- Responsible for capture, pursuit, and solutioning architecture for multiple lines of business.
- Provide strategic guidance to executives including solution shaping and strategy responses.
- Develop strong business relationships with internal stakeholders.
- Provide guidance to executives for decision making.
- Work to maintain a win/loss ratio.
- Manage opportunity from pursuit decision through program start-up, including:
• Leading pursuit teams to develop winning solutions aligned with RFP requirements
• Working with sales to identify client pain points and needs
• Evaluating the competitive landscape,
• Supporting the development of a compliant and compelling proposal
- Develop capture plan and capture strategy; owns capture plan and strategy throughout opportunity lifecycle.
- Provide mentorship, management oversight, deliverables review, performance reviews and feedback to junior staff.
- Lead competitive analysis, price-to-win analysis, and establishes team cost targets based on segment pricing structure and in alignment with State administration budgets.
- Coordinate, collaborate and negotiate with operations, IT, pricing, and other internal stakeholders to drive a compliant solution within the price to win.
- Interact routinely with all levels of Operation and Group management, infrastructure and technology teams, HR, finance, consultants, and proposal resources and follow through on task assignments
- Perform gap analyses of Maximus capabilities against customer requirements.
- Mentor proposal core team on win strategy and solution.
Review proposal drafts to ensure alignment with planned solution model and identify improvements in messaging and graphics to better align with win strategies
- Provide detailed reports on activities to leadership.
Brief senior management at gates/milestones.
- Oversee multiple concurrent pursuits and manage B&P spend to less than 1.5% of TCV.
- Cond...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2024-11-16 07:34:54
-
Description & Requirements
Seeking an experienced Capture Director to support efforts in Maximus US Services business lines.
This role will be vital in developinghigh-quality capture pursuit plans and proposals that are cost effective and tailored to each government client's unique needs.
Through these solutions, we help our government clients deliver essential services to their most vulnerable citizens.
We need individuals who are enthusiastic leaders of diverse teams, who can roll-up their sleeves and jump in to work with Operations, IT, Pricing, and sales teams to develop winning solutions and proposals.
These individuals must be curious, self-motivating, and passionate about leading teams to success.
The Capture Director position is key to Maximus ability to win new business and maintain existing accounts.
We foster a culture that respects and values individual contributions and differences.
We believe our differences spark innovation, develop leadership, and drive exceptional performance.
Essential Duties and Responsibilities:
- Responsible for capture, pursuit, and solutioning architecture for multiple lines of business.
- Provide strategic guidance to executives including solution shaping and strategy responses.
- Develop strong business relationships with internal stakeholders.
- Provide guidance to executives for decision making.
- Work to maintain a win/loss ratio.
- Manage opportunity from pursuit decision through program start-up, including:
• Leading pursuit teams to develop winning solutions aligned with RFP requirements
• Working with sales to identify client pain points and needs
• Evaluating the competitive landscape,
• Supporting the development of a compliant and compelling proposal
- Develop capture plan and capture strategy; owns capture plan and strategy throughout opportunity lifecycle.
- Provide mentorship, management oversight, deliverables review, performance reviews and feedback to junior staff.
- Lead competitive analysis, price-to-win analysis, and establishes team cost targets based on segment pricing structure and in alignment with State administration budgets.
- Coordinate, collaborate and negotiate with operations, IT, pricing, and other internal stakeholders to drive a compliant solution within the price to win.
- Interact routinely with all levels of Operation and Group management, infrastructure and technology teams, HR, finance, consultants, and proposal resources and follow through on task assignments
- Perform gap analyses of Maximus capabilities against customer requirements.
- Mentor proposal core team on win strategy and solution.
Review proposal drafts to ensure alignment with planned solution model and identify improvements in messaging and graphics to better align with win strategies
- Provide detailed reports on activities to leadership.
Brief senior management at gates/milestones.
- Oversee multiple concurrent pursuits and manage B&P spend to less than 1.5% of TCV.
- Cond...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2024-11-16 07:34:53
-
Description & Requirements
Seeking an experienced Capture Director to support efforts in Maximus US Services business lines.
This role will be vital in developinghigh-quality capture pursuit plans and proposals that are cost effective and tailored to each government client's unique needs.
Through these solutions, we help our government clients deliver essential services to their most vulnerable citizens.
We need individuals who are enthusiastic leaders of diverse teams, who can roll-up their sleeves and jump in to work with Operations, IT, Pricing, and sales teams to develop winning solutions and proposals.
These individuals must be curious, self-motivating, and passionate about leading teams to success.
The Capture Director position is key to Maximus ability to win new business and maintain existing accounts.
We foster a culture that respects and values individual contributions and differences.
We believe our differences spark innovation, develop leadership, and drive exceptional performance.
Essential Duties and Responsibilities:
- Responsible for capture, pursuit, and solutioning architecture for multiple lines of business.
- Provide strategic guidance to executives including solution shaping and strategy responses.
- Develop strong business relationships with internal stakeholders.
- Provide guidance to executives for decision making.
- Work to maintain a win/loss ratio.
- Manage opportunity from pursuit decision through program start-up, including:
• Leading pursuit teams to develop winning solutions aligned with RFP requirements
• Working with sales to identify client pain points and needs
• Evaluating the competitive landscape,
• Supporting the development of a compliant and compelling proposal
- Develop capture plan and capture strategy; owns capture plan and strategy throughout opportunity lifecycle.
- Provide mentorship, management oversight, deliverables review, performance reviews and feedback to junior staff.
- Lead competitive analysis, price-to-win analysis, and establishes team cost targets based on segment pricing structure and in alignment with State administration budgets.
- Coordinate, collaborate and negotiate with operations, IT, pricing, and other internal stakeholders to drive a compliant solution within the price to win.
- Interact routinely with all levels of Operation and Group management, infrastructure and technology teams, HR, finance, consultants, and proposal resources and follow through on task assignments
- Perform gap analyses of Maximus capabilities against customer requirements.
- Mentor proposal core team on win strategy and solution.
Review proposal drafts to ensure alignment with planned solution model and identify improvements in messaging and graphics to better align with win strategies
- Provide detailed reports on activities to leadership.
Brief senior management at gates/milestones.
- Oversee multiple concurrent pursuits and manage B&P spend to less than 1.5% of TCV.
- Cond...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2024-11-16 07:34:53
