-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2026-08-16 14:35:00
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:59
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:58
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:58
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:56
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:56
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:55
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:55
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:53
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:53
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:52
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:51
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:51
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:49
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:48
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:48
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:47
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:46
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:46
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:45
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide senior-level administration and operational support for ServiceNow ITSM and ITOM modules, ensuring platform stability, availability, and performance across the enterprise.
- Manage and maintain the Configuration Management Database (CMDB) as the authoritative source for configuration items, ensuring accurate data, reconciliation, and lifecycle management in accordance with agency processes.
- Configure and support workflows, integrations, user roles, access controls, and system enhancements within the ServiceNow platform to improve automation, standardization, and transparency of IT services.
- Support enterprise IT/OT service management operations, ensuring services meet agency requirements for reliability, scalability, and security.
- Perform troubleshooting, incident resolution, and root cause analysis for ServiceNow platform issues and IT service disruptions, documenting actions and outcomes in agency-approved systems.
- Support configuration, change, and release management processes, ensuring updates, enhancements, and fixes are properly tested, approved, documented, and deployed.
- Provide enterprise Software Asset Management (SAM) tool support and ongoing maintenance as required.
- Ensure compliance with agency and federal IT standards, policies, and directives, and support continuous service improvement initiatives.
Job-Specific Minimum Requirements:
- Senior-level experience administering and supporting ServiceNow ITSM and ITOM modules in an enterprise IT environment, including platform configuration, workflow management, user/role administration, and operational support.
- Demonstrated experience managing and maintaining an enterprise Configuration Management Database (CMDB), including configuration item lifecycle management, data accuracy, reconciliation, and governance in accordance with established IT service management processes.
- Experience supporting IT Service Management (ITSM) and IT Operations Management (ITOM) functions to ensure enterprise services meet reliability, scalability, and security requirements.
- Proven ability to support incident, problem, change, configuration, and release management processes, including troubleshooting, root cause analysis, documentation, and coordination across technical teams.
- Experience administering enterprise platforms in compliance with federal IT standards, policies, and directives, supporting auditability and operational transparency.
- Experience supporting enterprise monitoring, asset management, or software asset management (SAM) tools, including maintenance and operational support.
- Ability to document system configurations, operational procedures, and service management activities using government-approved systems and tools.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equ...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:34:45
