-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: 66200
Posted: 2026-10-27 09:40:15
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: 66200
Posted: 2026-10-27 09:40:14
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: 66200
Posted: 2026-10-27 09:40:11
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: 66200
Posted: 2026-10-27 09:40:10
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: 66200
Posted: 2026-10-27 09:40:09
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: 66200
Posted: 2026-10-27 09:40:09
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: 66200
Posted: 2026-10-27 09:40:08
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: 66200
Posted: 2026-10-27 09:40:07
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: 66200
Posted: 2026-10-27 09:40:07
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: 66200
Posted: 2026-10-27 09:40:06
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: 66200
Posted: 2026-10-27 09:40:05
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: 66200
Posted: 2026-10-27 09:40:05
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: 66200
Posted: 2026-10-27 09:40:04
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: 66200
Posted: 2026-10-27 09:40:04
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: 66200
Posted: 2026-10-27 09:40:03
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: 66200
Posted: 2026-10-27 09:39:59
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: 66200
Posted: 2026-10-27 09:39:55
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: 66200
Posted: 2026-10-27 09:39:55
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: 66200
Posted: 2026-10-27 09:39:54
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: 66200
Posted: 2026-10-27 09:39:50
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: 66200
Posted: 2026-10-27 09:39:47
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: 66200
Posted: 2026-10-27 09:39:43
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: 66200
Posted: 2026-10-27 09:39:43
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: 66200
Posted: 2026-10-27 09:39:39
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: 66200
Posted: 2026-10-27 09:39:37
