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Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR045044
The typical starting pay range for this position is between $16.28 - $17.75 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Kenmore, US-WA
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:21
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR045058
The typical starting pay range for this position is between $15 - $17.50 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Niagara Falls, US-NY
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:20
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Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:20
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Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:19
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Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:18
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Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:18
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:17
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:17
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:16
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:15
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:15
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:14
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:13
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:13
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Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:12
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Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:11
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:10
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:10
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:09
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:08
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:08
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:07
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:07
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:06
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2024-11-22 07:29:05