-
Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.
The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery.
This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.
The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators ...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 75000
Posted: 2026-10-31 10:00:59
-
Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.
The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery.
This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.
The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators ...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: 75000
Posted: 2026-10-31 10:00:58
-
Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.
The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery.
This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.
The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators ...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 75000
Posted: 2026-10-31 10:00:58
-
Maximus is seeking a Psychiatric Mental Health Nurse Practitioner (PMHNP) to serve as a specialized, embedded provider focused on human performance optimization for Special Operations Forces (SOF).
The PMHNP supports SOF Service Members and their families by promoting mission readiness, resilience, and long-term wellness through proactive, evidence-based behavioral health care.
The PMHNP provides outcome-based nurse practitioner services in accordance with privileges granted by the Military Treatment Facility (MTF).
This role addresses operational stressors, brain health, mission readiness, and preventive care needs while collaborating with multidisciplinary healthcare teams, command stakeholders, and local leadership.
U.S.
citizenship is required.
Candidates must possess an active U.S.
Government security clearance or be eligible to obtain and maintain a security clearance as required for contract performance.
This position is pending upon contract award.
Candidates should be able to support operations at one or more of the following locations: Washington, DC; Crestview, FL; Destin, FL; Fort Walton Beach, FL; Niceville, FL; Clarksville, KY; Fayetteville, NC; Spring Lake, NC; Arlington, VA; Chesapeake, VA; Norfolk, VA; Virginia Beach, VA; Dam Neck, VA.
About the POTFF Program
The Preservation of the Force and Family (POTFF) program supports U.S.
Special Operations Forces (SOF) personnel and their families through an integrated, holistic approach to human performance, health, and readiness.
The program brings together specialized professionals across physical, psychological, cognitive, social, and spiritual performance to strengthen resilience, optimize performance, and support long-term mission readiness and career longevity.
Why Maximus?
Flexibility That Fits Your Life - Work/life balance support with flexibility designed to meet your personal and professional needs.
Robust Health & Insurance Benefits - Choose from a variety of Medical, Dental, Vision, and
Prescription plans, plus a partially funded HSA.
You’ll also have access to Life Insurance and discounts on Auto, Home, Renters, and Pet Insurance.
Build Your Financial Future - Take advantage of our 401(k) Retirement Savings Plan with Company Match to help you plan for what's ahead.
Generous Time Away From Work - Recharge with PTO, paid holidays, extended sick leave, and Short and Long Term Disability coverage.
Wellness Beyond the Workplace - Access resources that support your physical, emotional, and financial well-being through our Employee Assistance Program (EAP).
Recognition That Matters - Celebrate achievements and recognize colleagues through our employee recognition platform.
Invest in Your Growth - Continue your education and professional development with Tuition Reimbursement opportunities.
Employee Discounts & Perks - Enjoy exclusive savings, special offers, and additional employee-only benefits.
Wellness Programs & Resources - Explore a variety of programs and...
....Read more...
Type: Permanent Location: Washington, US-DC
Salary / Rate: 140000
Posted: 2026-10-31 10:00:57
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:56
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:56
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:55
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:54
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:54
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:53
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:52
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:52
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:51
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:50
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:50
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:49
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:49
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:48
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:47
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:47
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:46
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:45
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:45
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:44
-
Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program.
CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers customer service via phone, email, and chat to provide the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID related topics.
The ideal candidate will thrive in a fast-paced, high-volume contact center environment and have experience handling inbound customer inquiries.
Strong listening, communication, and research skills are essential to accurately assess caller needs, navigate multiple resources, and provide clear, professional guidance.
Candidates should be comfortable managing a variety of inquiries while delivering exceptional customer service and maintaining quality standards.
Training Schedule - Monday through Friday - 8:00 AM to 4:30 PM Eastern Time
Schedule after training - Monday through Friday 11:30 AM to 8:00 PM Eastern Time
- Attendance throughout the entire training period is required.
Equipment Requirements During Training
- Candidates must provide and use their own computer equipment and reliable internet connection during the training period.
- Upon successful completion of training, Maximus will provide company-issued equipment for use in the role.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appoint...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: 21.265
Posted: 2026-10-31 10:00:43
