-
Essential Duties and Responsibilities:
- Oversee the daily operations of a team to ensure performance metrics are met.
- Provide action plans and timelines for performance improvement as needed.
- Maintain updated knowledge of performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for staff and complete related reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels and escalate issues timely to Project leadership.
- Monitor compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Performs other duties as required by Project leadership.
KEY FUNCTIONAL COMPETENCIES
Operations Management
-Workforce planning and staffing optimization.
-Capacity planning and forecasting.
-Workflow design and process improvement.
-Queue management and workload balancing.
-Business continuity planning.
-Operational risk management.
Eligibility Operations
-Understanding of eligibility determination processes.
-Knowledge of Medicaid eligibility rules and regulations.
-Experience managing production environments with accuracy and timeliness requirements.
-Familiarity with case management systems and workflow tools.
Contact Center Operations
-Call center metrics and performance management.
-Workforce management principles.
-Service level management.
-Escalation management.
-Quality assurance programs.
-Customer experience improvement.
Reporting and Analytics
-Ability to interpret operational performance data.
-Experience using dashboards and reporting tools.
-Root cause analysis.
-Trend identification and corrective action planning.
-Executive-level reporting.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) or more years of people management experience.
- Bachelor's degree in Business Administration, Public Administr...
....Read more...
Type: Permanent Location: Topeka, US-KS
Salary / Rate: Not Specified
Posted: 2026-10-01 11:12:29
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-10-01 11:10:35
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-10-01 11:10:35
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:10:34
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-10-01 11:10:33
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-10-01 11:10:30
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:10:26
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-10-01 11:10:23
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-10-01 11:10:18
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-10-01 11:10:14
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:10:09
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:10:05
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-10-01 11:10:05
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-10-01 11:10:00
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-10-01 11:09:56
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:09:56
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-10-01 11:09:55
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-10-01 11:09:54
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-10-01 11:09:54
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-10-01 11:09:53
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-10-01 11:09:48
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-10-01 11:09:44
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-10-01 11:09:39
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-10-01 11:09:36
-
Essential Duties and Responsibilities:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements and performance measures.
- Assist with the development, design and recommend strategies or activities intended to improve performance in Call Center Operations.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Meet all standards established for this position as outlined in the attached performance criteria.
- Perform other duties as may be assigned by corporate management.
- Evaluate customer interactions to ensure quality, accuracy, and compliance with established standards.
- Analyze performance data and quality metrics to identify trends, strengths, and areas for improvement.
- Provide constructive feedback and support coaching initiatives to enhance employee performance.
Assist with training efforts by identifying knowledge gaps and reinforcing operational procedures.
- Monitor adherence to contractual requirements, policies, and quality standards.
- Prepare and communicate quality findings, performance results, and recommendations to leadership.
- Collaborate with Operations, Training, and Management teams to improve service delivery and customer satisfaction.
- Support continuous improvement initiatives by identifying process efficiencies and best practices.
- Demonstrate strong analytical, communication, and problem-solving skills in a fast-paced call center environment.
- Maintain a customer-focused approach while promoting quality excellence and operational effectiveness
Minimum Requirements
- This position requires bilingual proficiency in languages as specified.
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Work on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquire job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicate routine information in a clear and accurate way with internal & external contacts.
- Fluent in English and Spanish (must be able to speak, read and write)
- Prior ex...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-10-01 11:09:31
