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Your Job
We are seeking a seasoned and strategic Manager, Technical Support to lead a high-impact team within our Aerospace and Defense division.
This role is ideal for a dynamic leader who thrives at the intersection of technical expertise and customer engagement, and who is passionate about driving business growth through innovative solutions and team development.
Our Team
You'll be joining a collaborative and fast-paced division focused on delivering cutting-edge solutions to Aerospace and Defense customers.
Our team bridges the gap between engineering and sales, ensuring technical excellence and customer satisfaction across every engagement.
What You Will Do
* Lead and mentor a team of technical sales support specialists, fostering a culture of collaboration and customer focus
* Develop and implement strategies to optimize technical sales support processes and tools
* Act as a key liaison between sales, engineering, product management, and R&D to ensure seamless solution delivery
* Support complex customer engagements, including technical presentations and negotiations
* Drive performance through KPIs, training initiatives, and continuous improvement efforts
* Stay ahead of industry trends and regulatory changes to maintain a competitive edge
* Champion issue resolution during the sales cycle to ensure timely and effective customer support
Who You Are (Basic Qualifications)
* Bachelor's degree in Engineering (Aerospace, Mechanical, Electrical, or related field)
* 7+ years of experience in technical sales support or application engineering within aerospace, defense, or high-tech industries
* 3+ years in a leadership or management role
* Strong technical understanding of aerospace and defense systems and relevant regulations (e.g., ITAR, EAR)
* Excellent communication and presentation skills, with the ability to engage technical and executive stakeholders
* Proficient in CRM systems and sales enablement tools
* Willingness to travel as needed
What Will Put You Ahead
* Experience managing teams supporting RF systems, avionics, propulsion, or similar technologies
* Familiarity with government contracting and procurement processes
* Project management certification (PMP, Six Sigma) or technical sales certification
* Demonstrated success in launching new technical sales initiatives or campaigns
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch co...
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Type: Permanent Location: Georgetown, US-TX
Salary / Rate: Not Specified
Posted: 2025-08-19 08:26:57
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ABOUT LCI
The mission of LCI is to provide meaningful employment for the blind and visually impaired.
We accomplish this in four ways:
* EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives.
* BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels.
* SERVE: Many of our products are sold directly to the federal government.
We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation’s military.
* SUPPORT: We want to end blindness forever.
To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired.
ABOUT THIS ROLE
Perform daily customer service functions.
LOCATION AND SCHEDULE
Monday-Friday 7:30 AM – 4 PM
KEY RESPONSIBILITIES
* Provide excellent customer service to customers and partners.
* Assist department in meeting customer service goals and service level agreements.
* Processing incoming orders for the department.
* Track and issue credits for customer returns.
* Answer and manage incoming emails and calls while being able to respond to customer requests and/or complaints in a professional manner.
* Maintain accurate records of customer interactions and service.
* Utilize reference materials to assist and resolve any inquiries.
* Assist the team with projects.
* Maintain the strictest confidentiality and privacy of customer and agency information.
* All other duties as assigned by Manager or Supervisor.
QUALIFICATIONS
* High School graduate with additional training in customer service or one-year equivalent work experience.
* Two years of experience in customer service, customer support, or a related field.
* Must be proficient with Windows 10 and the Chrome browser and have basic computer skills.
* Able to multitask and use multiple computer programs at the same time.
* Excellent interpersonal skills in dealing with and communicating with customers, vendors, company divisions, co-workers and management, verbally and in writing.
* Demonstrated proficiency with Microsoft Office skills, especially Excel.
* Customer-focused with the ability to actively listen, utilize critical thinking, problem-solving and reading comprehension skills to effectively resolve issues.
* Strong time management and prioritization skills.
* If applicable, demonstrated proficiency in use of Assistive Technology required with either JAWS and/or Zoom Text for visual adaptation.
Why LCI?
* Purpose-driven company driven by principles, not profit
* Reach your highest potential: upward mobility, rewarded through hard work
* Competitive salary and compensation
* Basic Life Insurance at ...
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Type: Permanent Location: Durham, US-NC
Salary / Rate: Not Specified
Posted: 2025-08-16 08:28:11
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OVERVIEW
Harris is seeking a Customer Support Analyst for our School Nutrition Division.
We’re looking for a bright, energetic, and positive professional who is passionate about delivering exceptional customer service.
In this role, you will have direct, day-to-day interaction with our valued customers, helping resolve a variety of software-related issues to ensure a seamless user experience.
JOB DUTIES & RESPONSIBILITIES
* Diagnose and troubleshoot software and hardware issues.
* Collaborate closely with the Support team to identify, escalate, and resolve customer concerns.
* Respond promptly and professionally to customer phone calls, emails, and support tickets.
* Develop and maintain in-depth product knowledge to handle both first-level and escalated support cases.
* Leverage AI tools and technologies to enhance problem-solving, automate routine tasks, and improve support efficiency.
* Contribute actively to initiatives that drive customer satisfaction and service quality.
* Document and track client interactions, issues, and resolutions in our support systems.
* Deliver client training sessions via webinars or on-site visits as needed.
Required Skills & Qualifications
* At least three years of prior call center or technical support experience.
* Strong troubleshooting, analytical, and critical-thinking abilities.
* Excellent verbal and written communication skills.
* Proficiency in using AI tools (e.g., chatbots, AI-based diagnostics, automated reporting, or knowledge bases) to assist in daily tasks.
* Strong organizational and time management skills; able to multitask effectively.
* Self-motivated and able to work independently as well as collaboratively within a team.
* Flexible and adaptable, with the ability to work in a dynamic and evolving environment.
* Confident working with diverse customer personalities and needs.
* Excellent computer skills, including proficiency with Microsoft Office Suite.
* Ability to type a minimum of 40 WPM.
* Knowledge of SQL/Firebird databases is a plus.
* Experience in education, school environments, or school food service is preferred.
About Harris Computer:
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
We offer a comprehensive benefit package as well as other additional “Perks”!
* We empower our employees to make a difference
* We have an award-winning culture
* We offer opportunity to learn
* We are financially strong and we are owned by the largest software company in Canada (CSI)
* We have fun!
Fo...
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Type: Permanent Location: Salem, US-OR
Salary / Rate: 30
Posted: 2025-08-13 08:58:34
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About CORE
CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities.
With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.
NOTE: This individual is authorized to work from either the Sedalia Office (5496 North U.S.
Highway 85, Sedalia, CO 80135) or the Pine Junction Office (31849 Wandcrest Park Road, Pine, CO 80470).
Job Summary
Responsible to the Call Center Supervisor for performing duties related to phone and electronic interactions with CORE members that include opening and handling member accounts, educating members on available programs, and addressing member complaints, inquiries, and requests.
Essential Duties and Responsibilities
* Answer member queue contacts on a consistent basis by being in a ready status as often as possible.
Complete member requests for: account creation at existing locations, account updates, payment options, enrollment in member programs, inquiries, and requests for information by following departmental procedures, regulations, and tariffs as efficiently and quickly as possible.
Handle member complaints and concerns and offers reasonable solutions.
* Answer member electronic queue inquiries, complete and respond to all electronic member requests, as necessary.
Forward emails to other departments only when necessary.
* Handle issues that are created in the Member self-service site.
* Verify member identity according to department standards before releasing information on any account.
* Inform members of appropriate programs and/or options that may benefit them or solve a problem.
* Maintain complete and accurate documentation on all calls/contacts.
* Manage member complaints and concerns to the best of his/her ability and offers reasonable solutions before escalating contacts or transferring to another department.
* Actively promote one contact resolution by proactively responding to member issues by clarifying the member’s issue, determining the cause of the issue, selecting the best solution, and implementing the solution themselves or contacting the correct department for completion.
Problems are easy to moderately difficult.
Task difficulty will increase with progression.
Methods and procedures are defined but judgment may be required to apply them to work.
Work is routine and tasks are related.
* Perform other duties as directed by a supervisor.
* Apply basic skills while developing some advanced skills in the above tasks; work under close supervision; has limited experience and work is performed within specific limits of department procedures.
Minimum Qualifications of Position
* High school diploma or equivalent certificate required.
* One or more years of practical equivalent exp...
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Type: Permanent Location: Pine, US-CO
Salary / Rate: 21.875
Posted: 2025-08-13 08:49:31
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PURPOSE AND SCOPE:
The Customer Care Associate collaborates with cross-divisional teams, customers and healthcare provides to support effective and efficient customer service operations within the assigned function(s). In this capacity, the incumbent provides excellent customer service through timely and accurate communication.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Process received orders in a timely manner; ensuring data accuracy and integrity.
* Maintain detailed data in the applicable system(s); monitoring account activity as necessary.
* Serve as the primary point of contact for healthcare providers to ensure the facilitation of diverse customer requests; collaborating with cross-divisional teams in the coordination of customer service orders in a timely and accurate manner.
* Assist with various projects as assigned by direct supervisor.
* Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION:
High School Diploma required
EXPERIENCE AND REQUIRED SKILLS:
* 1 - 2 years' related experience.
* Good computer skills with demonstrated proficiency in word processing, spreadsheet and email applications.
* Detail oriented with strong analytical and organizational skills.
* Adaptable to fast-paced environment with the ability to multitask concurrent priorities in an organized manner.
* Great interpersonal skills with the ability to work cohesively within a team environment.
* Strong customer service skills with a positive, enthusiastic and energetic attitude.
* Great oral and written communication skills to effectively communicate with all levels of management.
The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.
Hourly Rate: $18 - $27
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
If your location allows for pay/benefit transparency, please click the link below to request further information on this position.
Pay Transparency Request Form (smartsheet.com)
EOE, disability/veterans
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Type: Permanent Location: Lake Bluff, US-IL
Salary / Rate: Not Specified
Posted: 2025-08-12 08:23:46
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Job Summary
Neenah Foundry is seeking an experienced and strategic Customer Experience (CX) Analyst to elevate how we understand and improve the customer journey.
This mid-level role will be responsible for translating complex data into clear insights, proactively monitoring order health, and partnering cross-functionally to resolve friction before it impacts the customer.
The CX Analyst own the development of reporting tools, dive deep into customer and operational data, and play a key role in shaping a more seamless, consistent, and customer-centric experience.
This is a high-impact role for someone who’s confident analyzing patterns, communicating across teams, and influencing process improvement.
Essential Functions
Job duties may change over time and additional job functions may become essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Lead CX Data Analysis: Monitor and interpret key performance indicators (NPS, CSAT, CES, order accuracy, and resolution times) to identify actionable trends, gaps, and opportunities in the customer experience.
* Design and Manage Reporting Tools: Build, refine, and maintain dashboards and reports that surface meaningful insights for stakeholders across Customer Service, Operations, and Leadership.
* Proactively Identify Friction in Order Fulfillment: Track and flag delayed, high-risk, or friction-prone orders.
Partner with Customer Service, Operations, and Logistics to investigate and resolve issues quickly and effectively.
* Serve as a Strategic Partner to Customer Service: Provide ongoing insight and feedback to frontline teams, enabling them to deliver better service through awareness of trends, process gaps, and customer pain points.
* Conduct Root Cause Analysis: Dig into recurring service failures or negative feedback to uncover systemic issues.
Present findings and lead discussions on potential solutions and improvements.
* Support CX Strategy & Journey Optimization: Contribute to cross-functional initiatives aimed at reducing customer effort, improving satisfaction, and enhancing operational efficiency.
Expected Areas of Competence (KSAs)
* Strong analytical skills with a proven ability to turn complex data into actionable insights
* Proficiency in reporting tools such as Power BI, Tableau, Excel, or Salesforce reporting
* Experience with CRM, order management, or ticketing systems in a high-volume environment
* Excellent communication skills, with the ability to influence without authority and work across multiple departments
* Self-starter mindset with strong time management and ownership of deliverables
* Industry experience in B2B, manufacturing, logistics, or supply chain environments
* Familiarity with CX metrics and methodologies (NPS, CSAT, CES)
* Experience working cross-functionally with Customer Service, Operations, IT, and Sales
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Type: Permanent Location: Neenah, US-WI
Salary / Rate: Not Specified
Posted: 2025-08-12 08:22:35
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Lynden Transport is looking for a Customer Service Representative who is driven by a passion for customer service, effectively processes and delivers critical information through various channels.
Responsibilities include managing and communicating cargo availability, routing, and freight rating details for truck, steamship, barge, and plane.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, additional responsibilities may be assigned as needed:
* Punctuality and consistent attendance are critical expectations for this role.
* Respond to a diverse range of customer inquiries in person, by phone, and via email, providing information on rates, routing, packing procedures, and interline transportation processes.
* Perform tasks outside of the office including dock checks if needed.
* May be required to work additional or alternate shifts as assigned.
* Process Bills of Lading for receiving, ensuring all information is complete.
Review documents for accuracy, assign appropriate codes and instructions, and enter alphanumeric receiving data from source documents into the office computer system.
* Accuracy and attention to detail are essential to ensure thorough and precise work performance.
* Input Bills of Lading and delivery receipts into Lynden’s imaging system with accuracy and efficiency.
* Assign rates to straightforward Bills of Lading and contract customers that do not require extra handling.
* Complete all required Lynden training and maintain up-to-date knowledge of company procedures and best practices.
* Provide prompt and accurate responses to customer inquiries, concerns, and service needs via phone, email, or in person
* Notify customers of freight availability in a timely manner and schedule delivery appointments.
* Accurately process payments via cash, credit card, or check for invoices.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A.
A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS AND ABILITIES
* Ability to read and interpret documents such as safety rules, procedure manuals, or governmental regulations.
* Ability to write routine reports and correspondence.
* Ability to effectively present information and respond to questions from company personnel, customers, and the general public.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
* Ability to apply commons...
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Type: Permanent Location: Fairbanks, US-AK
Salary / Rate: Not Specified
Posted: 2025-08-09 08:34:28
