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Greif is a global leader in performance packaging located in 40 countries.
The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
Being the customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
034269 Customer Service Specialist (Open)
Job Description:
Key Responsibilities
* Interacts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
* Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
* Collects and enters orders for new or additional products or services.
* Supports inside and outside sales.
* Updates and maintains files, including data entry.
* Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
* Trains new Customer Service Coordinators.
* Performs other duties as assigned.
Education and Experience
* Typically possesses a high school diploma and 4-5 years of experience.
Knowledge and Skills
* Exceptional skills in verbal and written communications.
* In-depth knowledge of product.
* Proficient computer skills with the ability to learn new software.
* Solid knowledge of basic office equipment (i.e.
copiers, fax machines, calculators, etc.).
* Excellent organization and data entry skills.
* Good attention to detail.
* Self starter that can work with minimal supervision.
#LI-NP1
At Greif, we believe that our colleagues are the center of our success.
Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.
Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates.
While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com.
All communication...
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Type: Permanent Location: Gebze, TR-41
Salary / Rate: Not Specified
Posted: 2026-05-27 08:42:40
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Your Job
Georgia-Pacific Professional, located in Green Bay, WI, is seeking a talented, dynamic, and contribution motivated individual to join our Customer Service team.
We would prefer a candidate based in Green Bay, WI.
This role will have a hybrid work schedule with 4 days from home and 1 day in the office every week.
The Customer Solutions Specialist, Supply Chain is a strategic partner, problem solver, and connector across the supply chain.
This role goes beyond transactional order management by proactively creating value, anticipating customer needs, leveraging data and insights, and collaborating across functions to deliver seamless, reliable, and innovative supply chain solutions that strengthen long-term partnerships.
At Georgia-Pacific Professional, CSS team members are critical to advancing our vision of customer-driven solutions, operational excellence, and continuous improvement while living our values of ownership, collaboration, and principled entrepreneurship.
Role Summary
The Customer Solutions Specialist, serves as the primary interface between customers and internal partners across the end-to-end supply chain.
This role blends customer advocacy, analytical thinking, and operational execution to deliver exceptional service, improve processes, and support scalable growth.
CSS team members are empowered to identify trends, solve complex problems, and influence outcomes, helping shape the future of Customer Solutions.
Our Team
GP Professional is a leading provider of hygienic dispensing systems, towels, tissues, soaps, air fresheners, wipers, cups, cutlery and napkins.
We provide a range of products featuring well-known product brands such as Compact® , SofPull® , Brawny® Industrial™ , Dixie® , EnMotion® and SmartStock® to various market segments.
For more information about GP Professional, please visit: www.gppro.com .
What You Will Do
* Own end-to-end order-to-cash execution with a focus on service reliability, speed, and accuracy, using exception-based management to prevent issues before they impact customers
* Develop and maintain strong customer relationships to understand demand patterns, operational constraints, and growth plans, translating insights into actions that strengthen shared supply chain performance
* Provide timely, high-quality support across phone/email and digital platforms (e.g., Salesforce®/ERP), communicating clearly on status, tradeoffs, and next steps for both customer and internal stakeholders
* Manage and prioritize work across day-to-day execution and improvement initiatives, aligning priorities to customer commitments, service strategy, and business goals
* Operate effectively in a fast-paced environment with shifting priorities, balancing urgency, quality, and risk protecting customer service
* Identify and lead continuous improvement opportunities by using data to find root causes, quantify impact, and standardize better ways of working (e.g., automa...
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Type: Permanent Location: Green Bay, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-27 08:07:20
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Your Job
As the Inside Sales Supervisor, you will lead and support a team responsible for delivering exceptional customer service, managing order execution, and driving operational excellence.
You will oversee daily sales operations, ensure data accuracy, and enable strong collaboration with Sales, Operations, and Customer Service teams.
Your leadership will help shape an efficient, customer-focused inside-sales environment.
Our Team
Our customer service team is dedicated to supporting a diverse range of top-tier clients with excellence and professionalism.
Known for our strong work ethic and unwavering commitment to customer satisfaction, we consistently deliver high quality support tailored to each client's unique needs.
We thrive on collaboration, mutual respect, and a shared spirit of success fostering a positive and productive environment where teamwork drives results.
Whether solving complex issues or providing day-to-day assistance, we take pride in being reliable, responsive, and customer focused.
What You Will Do
* Lead daily operations of Inside Sales team, ensuring timely, accurate handling of orders, returns, inquiries, RFQs, and customer requirements.
* Foster strong customer relationships through proactive communication, effective problem solving, and consistent follow up.
* Drive execution and maintenance of customer programs while ensuring compliance with company procedures and service level expectations.
* Collaborate across departments to resolve order-related issues and enhance the overall customer experience.
* Use reporting and analysis to improve processes, strengthen team performance, and support Sales strategies.
* Coach and develop Inside Sales Representatives, providing guidance, training, and support for daily challenges and long-term growth.
Who You Are (Basic Qualifications)
* Experience in Inside Sales, Customer Service, Order Management, or related operational roles.
* Previous experience leading, supervising, or mentoring team members.
* Proficiency with ERP systems (SAP preferred) and strong data accuracy skills.
* Strong communication, problem solving, and customer relationship abilities.
* Ability to manage multiple priorities in a fast-paced environment.
What Will Put You Ahead
* Experience in manufacturing, technology, or distribution industries.
* Knowledge of customer program management and quoting processes.
* Demonstrated success improving processes or enhancing customer experience.
* Familiarity with cross functional collaboration between Sales, Logistics, Operations, and Finance.
For this role, we anticipate paying $85,000- $115,000 per year.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hi...
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Type: Permanent Location: Bridgewater, US-NJ
Salary / Rate: Not Specified
Posted: 2026-05-27 08:06:44
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Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Olympia, WA.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Schedule: Monday - Friday | 7:30 AM - 4:30 PM PST (with flexibility as needed)
Our Team
At Georgia-Pacific, we believe in empowering our employees and encouraging continuous learning.
You'll be part of a team that values collaboration, problem-solving, and doing the right thing-even when no one's looking.
Our Olympia box plant supports customers across the region, and our Customer Service team plays a vital role in keeping everything running smoothly.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution.
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish.
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed.
* Track and reconcile order-related information, supporting light billing and payment tracking functions.
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools.
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns.
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve.
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows.
Who You Are (Basic Qualifications)
* 2+ years of customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service.
* Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure.
* Strong communication skills and the ability to build relationships across departments and with customers.
* Highly organized and detail-oriented, especially in managing data and account accuracy.
* Willingness to work on-site with occasional flexibil...
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Type: Permanent Location: Olympia, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-24 07:54:29
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Your Job
Provide input and support to Sales Account Managers and Customers in preparing quotations, monitoring order status, follow-up and execution of critical programs/processes and report analysis and preparation.
Foster positive relationships with Customers via timely and thorough follow-up to inquiries and order requirements.
Our Team
Our Fremont-based customer service team is dedicated to supporting a diverse range of top-tier clients with excellence and professionalism.
Known for our strong work ethic and unwavering commitment to customer satisfaction, we consistently deliver high-quality support tailored to each client's unique needs.
Our team thrives on collaboration, mutual respect, and a shared spirit of success-fostering a positive and productive environment where teamwork drives results.
Whether solving complex issues or providing day-to-day assistance, we take pride in being reliable, responsive, and customer-focused.
What You Will Do
* Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
* Ensure Customer inquiries/issues are addressed/ resolved to completion
* Ensure accuracy of data and requirements in SAP
* Manage execution, requirements and maintenance of Customer Programs
* Resolve Order-related issues with intercompany departments
* Issue Quotations and follow-up on the status
* Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
* Prepare Order, RMA and Forecast status reports.
* Backup Account/Sales Managers during Travel
* Update Customer portals
* Issue open order ECOs
Who You Are (Basic Qualifications)
* Excellent written/verbal communications skills, detail oriented, and MS Office proficiency with an emphasis on Excel.
* Minimum 3 yrs experience in a customer-facing service role.
Added plus if experience includes familiarity with DSS products (WLM, Opto-E, Connectivity).
* BA/BS preferred
For this role, we anticipate paying $75,000- $105,000 per year.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives.
We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.
Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ...
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Type: Permanent Location: Fremont, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-24 07:54:10
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* Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
* Provide claim status to policyholders or providers with a positive and professional approach.
* Answer calls as required by company policy in a helpful, professional, timely manner.
* Place outgoing calls as needed to provide or obtain information.
* Document (written/on-line) all calls while in progress.
* Transfer calls to employees in other departments as required to meet customer needs.
* Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
* Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
* Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.
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Type: Permanent Location: Raleigh, US-NC
Salary / Rate: 15.65
Posted: 2026-05-23 09:40:05
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Your Job
Georgia-Pacific Hummingbird is hiring a Customer Account Coordinator to join our team in Cincinnati, OH.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Schedule: Monday - Friday | 7:30 AM - 4:30 PM PST (with flexibility as needed)
Our Team
At Georgia-Pacific, we believe in empowering our employees and encouraging continuous learning.
You'll be part of a team that values collaboration, problem-solving, and doing the right thing-even when no one's looking.
Hummingbird supports customers across the region, and our Customer Service team plays a vital role in keeping everything running smoothly.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution.
* Coordinate daily with sales, scheduling, shipping, graphics, and production teams to manage customer needs from start to finish.
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed.
* Track and reconcile order-related information, supporting light billing and payment tracking functions.
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools.
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns.
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve.
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows.
Who You Are (Basic Qualifications)
* 2+ years of customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service.
* Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure.
* Strong communication skills and the ability to build relationships across departments and with customers.
* Highly organized and detail-oriented, especially in managing data and account accuracy.
* Willingness to work on-site with occasional flexibi...
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Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-05-23 09:21:27
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Our Technical Experience Representatives are responsible for providing quality customer care for our technical services.
In this role you will have the opportunity to develop a robust skill set by troubleshooting problems, diagnosing the root cause, and offering solutions to internet, phone, and video issues.
We are looking for people to provide an exceptional "Burlington Telecom customer experience" that is second to none.
Job Type: Full-time
Rate: $23-$26/hour plus overtime if applicable
Training Location: Office in Burlington, VT
Primary Responsibilities Include:
* Answer the Help Desk phones in a courteous and friendly manner and following the procedures as outlined.
* Provide on location support by scheduling and attending appointments on customer premises.
* Enter the calls in Help Desk tracking software, including detailed information.
* Respond to customer generated tickets and email support requests.
* Maintain an appropriate and professional image of the company through demeanor, and interactions with customers always
* Assist with walk in customers with various technical service issues including personal devise use
* Provide support for internet and digital phone services
The successful Technical Experience Representative will have:
* Clean driving record
* Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation
* Ability to analyze, identify, prioritize and solve problems is required.
* Good customer relations and communication skills are required.
* Able to use and troubleshoot basic problems on various personal electronic devices
* Ability to work within a team based structure while giving unparalleled customer support
Even Better If You Have:
* Familiarity with PCs is important; familiarity with Macs is a plus.
* Experience in troubleshooting hardware, network problems, digital phone, wireless networks, email clients, and connectivity is desirable.
* Understanding of networking terms.
* Knowledge of Windows operating systems; common email clients (Outlook, Outlook Express, Thunderbird, Eudora); Browsers (IE, Firefox).
* A+ certification is a plus.
Benefits:
* Family Medical (3 plans to choose from), Dental and Vision
* Company funded HSA
* Company Paid Short Term Disability
* Company Paid Long Term Disability with Voluntary option
* Company Paid Parental Leave
* Company Paid Life as well as Voluntary policies
* 401(k) with generous company match
* Paid Time Off
* Volunteer Paid Time Off
* Paid Holidays
When you join Burlington Telecom...
You'll be joining an award-winning company and team. We also believe in giving back to the community and we want our employees to have the opportunity to do so. We provide an environment that gives each employee the opportunity to nurture their gifts and achieve thei...
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Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-23 09:06:25
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Greif is a global leader in performance packaging located in 40 countries.
The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
Being the customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
034249 Customer Service Specialist (Open)
Job Description:
ROLE OVERVIEW:
Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Works with little guidance and oversight.
First level escalation of predominantly routine, customer problems and needs, but may require deviation from standard screens, scripts, and procedures.
Typically possesses a high school diploma and 2-4 years of experience
Key Responsibilities: Work onsite from 8:00 AM to 5:00 PM or 7:00 AM to 4:00 PM (Monday through Friday) in a manufacturing environment.
* Interacts with customers and Greif Sales to provide intermediate-level support and complex information on products and services.
* Maintains customer accounts and records of customer interactions with details on inquiries, complaints, or comments
* Communicates pricing, shipping dates, and appropriate order information to the customers to ensure order fulfillment and satisfaction.
* Works with Accounting, Sales, and Brand Management to set pricing, credits, and shipping details for new and existing customers.
* Collects and enters orders for new or additional products or services through ERP System (LN).
* Maintains ship and samples logs to identify orders ready for scheduling.
* Arranges transportation of loads to ship or receive via BlueJay, working closely with the Logistics Team for issues or problems.
* Reconciles orders and records, creating a cradle-to-grave order packet to identify purchase order, order acknowledgment, and invoice/billing.
* Verifies billing in the ERP System, investigating potential issues behind billing errors.
* Weekly review and sign off of shipping variations and authorizations for Accounting.
* Provides historical data on customer orders, making recommendations for stock orders based on customer order history.
* Conduct monthly inventory entry into ERP System for counted materials.
* Assists Production with records maintenance, labels creation, and filing.
* Assists with problem-solving and root cause analysis for late deliveries and other custom...
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Type: Permanent Location: Van Wert, US-OH
Salary / Rate: Not Specified
Posted: 2026-05-22 08:55:52
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The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.
With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.
We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Service Center Representative
Job summary:
This position ensures service and responsiveness for Nelson Laboratory clients.
It includes fielding customer calls and building customer relationships through excellent communication and availability.
This position will also be focused on learning client needs and providing proactive solutions.
Essential job functions:
Section Responsibilities
* Answer inbound calls from clients with high energy and positivity
* Ensure first-answer service and responsiveness for Nelson Laboratories clients.
* Communicate effectively with clients to identify needs and provide proactive solutions.
* Communicate status updates to sponsors with ongoing communication regarding testing
* including technical details of our testing services.
* Guide clients on how to use Nelson systems more effectively.
* Assist with the Customer Loyalty Program
* Perform other duties as assigned.
Regulatory Compliance
* Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc).
* Know and follow company policies and procedures.
Professional Development
* Complete required training on time.
Job requirements:
* Outstanding Customer Service Skills
* Strong Communication Skills
* Ability to learn and master technical details of the company’s testing and operations
* Computer Skills: Knowledge of Microsoft Office, Email and Excel.
* Time Management Skills
* Problem Solving Skills
* Attention to Detail
* Multi Task Driven
Education and experience requirements:
* High School diploma and two years NLI or applicable customer service experience or A.A.
/A.S or B.A./B.S.
degree (Public Relations, Communications, Business, or applicable degree strongly preferred.)
Physical Requirements:
Must be able to sit for extended periods of time, must be able to be on the phone with clients and internal staff for extended periods of time.
Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs®.
Sterigenics is a leading global prov...
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Type: Permanent Location: Taylorsville, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-22 08:51:47
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Your Job
Georgia-Pacific is hiring for a Product Support Specialist to join our Technical Services team!
This role will work out of our offices in Decatur, GA and Atlanta, GA.
Our Team
The Technical Services team at Georgia-Pacific Building Products is dedicated to supporting our customers and partners with expert building product guidance and responsive warranty claims support.
As a customer-facing group within the Innovations team, we collaborate across the business to deliver solutions that drive value and build trust.
Join us and help shape the future of building products through service, innovation, and teamwork.
What You Will Do
Technical Product Support:
• Provide technical support for Georgia-Pacific Building Products (gypsum, structural
panels, lumber)
• Manage inbound inquiries (phone calls and emails) from both internal and external customers
• Provide timely, accurate, data-based solutions.
• Capture and enter accurate customer records into CRM
• Collaborate with team members and other departments for efficient issue resolution
• Cross functional collaboration across the organization
Claims Processing:
• Process product warranty claims applying critical and economic thinking
• Communicate claim status updates to customers and resolve related issues
• Track and analyze claims data to identify trends and maintain accurate records
Data Analysis:
• Analyze data and provide insights on customer trends, product trends and claim trends
Who You Are (Basic Qualifications)
* Work experience in product support, claims processing, customer service, or similar.
* Proficiency with Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint).
* Strong written and verbal communication skills; able to prepare clear technical summaries and customer-facing status updates.
* Ability to travel up to 15%.
What Will Put You Ahead
* Associate's degree
* Experience with Salesforce.com or similar CRM systems.
* Background in commercial construction engineering, building science, product design, or technical consulting.
* Claims management experience.
* Data-analysis skills (Excel pivot tables, graph, and charts or equivalent).
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We ...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-22 08:20:13
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Your Job
Georgia-Pacific is hiring for a Product Support Specialist to join our Technical Services team!
This role will work out of our offices in Decatur, GA and Atlanta, GA.
Our Team
The Technical Services team at Georgia-Pacific Building Products is dedicated to supporting our customers and partners with expert building product guidance and responsive warranty claims support.
As a customer-facing group within the Innovations team, we collaborate across the business to deliver solutions that drive value and build trust.
Join us and help shape the future of building products through service, innovation, and teamwork.
What You Will Do
Technical Product Support:
• Provide technical support for Georgia-Pacific Building Products (gypsum, structural
panels, lumber)
• Manage inbound inquiries (phone calls and emails) from both internal and external customers
• Provide timely, accurate, data-based solutions.
• Capture and enter accurate customer records into CRM
• Collaborate with team members and other departments for efficient issue resolution
• Cross functional collaboration across the organization
Claims Processing:
• Process product warranty claims applying critical and economic thinking
• Communicate claim status updates to customers and resolve related issues
• Track and analyze claims data to identify trends and maintain accurate records
Data Analysis:
• Analyze data and provide insights on customer trends, product trends and claim trends
Who You Are (Basic Qualifications)
* Work experience in product support, claims processing, customer service, or similar.
* Proficiency with Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint).
* Strong written and verbal communication skills; able to prepare clear technical summaries and customer-facing status updates.
* Ability to travel up to 15%.
What Will Put You Ahead
* Associate's degree
* Experience with Salesforce.com or similar CRM systems.
* Background in commercial construction engineering, building science, product design, or technical consulting.
* Claims management experience.
* Data-analysis skills (Excel pivot tables, graph, and charts or equivalent).
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We ...
....Read more...
Type: Permanent Location: Decatur, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-22 08:20:12
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* 3+ yrs of experience
* Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
* Basic understanding of Windows Servers.
* Exposure to interacting with international clients.
* Hands-on experience in application / product support.
* Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.
* Has software support experience demonstrating troubleshooting / analytical skills.
* Has understanding of software development life cycle.
* Has experience with managing healthcare interfaces using HL7.
* Has experience in troubleshooting performance-related issues.
* Has experience in working effectively both in a team environment as well as independently.
* Has good written and oral communication skills along with strong customer service skills.
Responsibilities:-
* Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
* Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of
system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.
* Track and document inbound support requests and ensure proper notation of customer problems or issues.
* Document problems and solutions to train lower-level support on how to properly address customer or
product problems.
* Document issues and customer requests, following standard operating procedures and meeting SLAs.
* Communicate with the product development department to improve on the current design or to identify possible
problems with the design.
* Stay abreast of current technology in products, design changes, and new products offered.
* Position may require participation in after-hours and on-call support.
Good to Have:
* Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel.
* Attained multiple Allscripts/Altera and external (i.e.
Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.
* Has knowledge in configuring and using one or more Sunrise applications or components.
* Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus.
3+ years of experience.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 247942
Posted: 2026-05-21 08:22:19
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Your Job:
You will perform a wide variety of duties to interpret, analyze, coordinate, enter, and follow up on sales orders and shipments; maintain sales records and files; and provide customers with accurate technical, pricing, and delivery information.
You will ensure order accuracy before release for production, coordinate across sales, engineering, and production, and proactively manage order-related issues to meet customer commitments.
Our Team: You will join the Customer Service & Sales Operations team that partners closely with outside sales, account managers, production planning, engineering, and accounting to deliver on customer expectations.
The team is focused on on-time delivery, clear communication, and continuous process improvement.
What You Will Do
* Serve as the primary point of contact for assigned customer orders, ensuring orders are interpreted correctly and entered accurately into the ERP system before release for production.
* Validate pricing, payment terms, delivery schedules, and warranted quality/flowdown codes; escalate and coordinate with internal stakeholders when clarifications or exceptions are required.
* Proactively manage order health by monitoring open order reports, submitting lead-time requests to schedulers/planners, and initiating change orders or expedite actions to prevent or resolve delivery issues.
* Prepare and issue sales order acknowledgements, quotes, and customer communications with clarity and timeliness to build customer confidence and reduce downstream errors.
* Support account managers with customer escalations, schedule adjustments (pull-ins/push-outs), and coverage during PTO or absence to ensure continuity of service.
* Collaborate with sales, marketing, engineering, and production to provide technical application guidance and to communicate significant customer developments across departments.
* Maintain and update customer accounts and documentation in accordance with accounting and company procedures; assist with reproms and catalog requests as needed.
* Act as backup to the main switchboard or perform additional clerical duties that support the sales and service objectives of the department.
Who You Are (Basic Qualifications)
* High school diploma or equivalent.
* Two or more years of related experience in sales order entry, customer service, or supply chain coordination, or an equivalent combination of education and experience.
* Proficient with ERP/order-entry systems and comfortable entering and auditing purchase orders, acknowledgements, and change orders.
* Strong written and verbal communication skills; able to read and interpret documents, write routine correspondence, and communicate with internal teams and customers clearly and professionally.
* Comfortable performing basic business math (discounts, percentages, delivery calculations) and applying common-sense problem solving in standardized situations.
What...
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Type: Permanent Location: Georgetown, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-21 08:04:13
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Your Job
Smiths Interconnect, a Molex company, is seeking a Customer Service Representative who is detail-oriented and reliable to join our team in Irving TX.
Our Team
Assist in driving sales and revenue through continued inside sales and marketing efforts while meeting or exceeding customer expectations.
Use all principles of good salesmanship, including selling and servicing via telephone and email..
Support the Tech Sales and Account Managers in all Sales efforts.
Work with all internal departments to resolve customer issues to ensure customer satisfaction.
What You Will Do
* Act as the point of Contact along with Account Managers to ensure a fast response to all inquiries, internal and external.
* Work as part of the sales team, which includes Tech Sales and Planners, to insure on-time delivery goals are met, track customer orders, and advise customers on late items.
* Responsible for Contract Review in Salesforce to ensure all Smiths requirements are met; Process, prepare and follow-up on quotes.
* Ensure that the product is returned for repair or credit is handled with priority.
* Meet the 24Hr to 48Hr Sales goals for response time on data entry of orders and quotes.
* Research status of orders, process expedites, reschedules, returns of material.
* Refer qualified leads to appropriate Tech Sales Engineer or Sales that do not meet inside sales criteria.
* Manage inside sales and business relationships within assigned region.
* Participate in conference calls between internal groups to provide timely updates to the sales orders, cases, etc.
* Adhere to the appropriate departmental sales processes, procedures, and policies.
* Provide backup support to other Inside Sales Representatives as needed, including delegating the workload.
* Produce reports as needed and required.
* Other work-related duties as assigned.
Who You Are (Basic Qualifications)
* 2-3 years Insides Sales experience, in the Semiconductor Industry preferred
* 2 years College, preferred
* Strong computer skills, including Word and Excel.
* Detailed Oriented
* ERP Experience- Epicor ERP Preferred
What Will Put You Ahead
* Ability to drive change and improvements
* Ability to organize, plan and prioritize tasks effectively to achieve targets.
* Salesforce experience
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectiv...
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Type: Permanent Location: Irving, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-21 07:45:47
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Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.
Together, we’re advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full time
Department:
Contact Center
All Locations:
300 Ocean Avenue – Revere
Position Summary:
Category: Administrative
Hours: 40
City: Revere
Department: Contact Center
Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish, with superior customer service skills.
As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.
We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs.
You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.
This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.
As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology.
You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.
Essential Duties and Responsibilities:
* Schedule, reschedule, and cancel appointments.
* Document clear and concise messages and route appropriately.
* Appropriately transfers calls to other departments when required.
* Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
* Process refill requests accurately and effectively, according to guidelines.
* Conduct outreach calls on behalf of clinical departments.
Requirements:
* HS Diploma/GED required.
* Excellent written and verbal communication, judgment and problem solving skills.
* Minimum of 1 year customer service, administrative, or call center experience.
* Bilingual fluency Spani...
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Type: Permanent Location: Revere, US-MA
Salary / Rate: Not Specified
Posted: 2026-05-21 07:36:18
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Greif is a global leader in performance packaging located in 40 countries.
The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
Being the customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
034248 Customer Service Manager (Open)
Job Description:
The Customer Service Manager is responsible for leading the customer service function to deliver an exceptional customer experience while driving operational efficiency, team performance, and continuous improvement.
This role oversees customer service operations, develops and coaches high-performing teams, and partners cross-functionally with Sales, Supply Chain, Operations, Finance, and other business functions to ensure timely and effective resolution of customer needs.
The Customer Service Manager plays a key leadership role in building strong customer relationships, improving service delivery processes, establishing performance standards, and driving a culture of accountability, collaboration, and customer focus across the organization.
Key Responsibilities
* Lead and manage the day-to-day operations of the Customer Service function, ensuring high levels of customer satisfaction and service performance.
* Recruit, develop, coach, and lead customer service professionals, fostering a positive and high-performing team environment.
* Establish and monitor customer service KPIs, service standards, and operational metrics to drive continuous improvement and accountability.
* Manage escalated customer issues and complex service situations, ensuring timely resolution and strong customer relationships.
* Partner closely with Sales, Operations, Supply Chain, Finance, and Logistics teams to align on customer priorities and business objectives.
* Develop, implement, and maintain customer service policies, procedures, and best practices to improve operational efficiency and customer experience.
* Analyze customer feedback, service trends, and operational data to identify improvement opportunities and implement corrective actions.
* Lead process improvement initiatives focused on responsiveness, order management, communication, and customer satisfaction.
* Communicate departmental goals, expectations, and performance results while supporting employee development, engagement, and retention.
* Support strategic customer initiatives, business reviews, and service-relat...
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Type: Permanent Location: Delaware, US-OH
Salary / Rate: Not Specified
Posted: 2026-05-20 08:16:54
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Greif is a global leader in performance packaging located in 40 countries.
The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
Being the customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
034247 Customer Service Representative (Open)
Job Description:
ROLE OVERVIEW: Respond to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Works mostly independently.
Second level escalation of customer problems and needs which most likely require deviation from standard screens, scripts, and procedures.
May also be assigned to more complex and/or important products, services, and promotions.
Major Responsibilities
* Serves as the primary contact between Greif and its customers.
* Strengthens and maintains favorable relationships by listening to customers regarding our products and services and finding the best solution for the customer.
* Receives customer orders (via e-mail or telephone) and assures accurate and timely entry into applicable ERP software.
* Provides accurate and timely communications to customers, field sales, and the plant on any aspect of order fulfillment, such as pricing, specifications, plant production timelines, shipping, delivery dates, etc.
* Manage transportation and logistics regarding customer deliveries, dispatching, and coordinating outside freight using our Freight Management System.
* Receives customer complaints and communicates information to appropriate internal resources to implement formal complaint procedures.
In conjunction with those internal resources, secures authorization for the return of materials, initiates returned sales procedure, and prepares credit requests.
* Responds to customer requests for samples or specifications and other services.
Involves field sales personnel as appropriate.
* Assist in resolving and preparing documents for billing corrections.
* Assists in setting up new customer accounts.
* Assists in the orientation and training of other employees as requested.
* Develop knowledge of products, policies, and procedures necessary to perform job duties.
* Maintains excellent records.
* May participate in problem-solving teams for continuous process improvement.
* Review inventory levels with sales representatives to minimize inventory orders
*...
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Type: Permanent Location: Woodbine, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-19 08:32:14
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The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.
With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.
We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Reporting to the Customer Service Director, the Customer Service Delivery Manager is dedicated to championing the customer experience by remotely overseeing all customer service activities performed by the local customer service teams.
This role is focused on ensuring that every customer interaction is positive and solutions-oriented, with a commitment to understanding and exceeding customer needs.
Responsibilities include hands-on oversight of daily customer service operations, proactively maintaining and enhancing customer satisfaction, and developing and supporting high-performing teams.
Duties and Responsibilities
Team Leadership:
* Act as the primary subject-matter liaison for customer service teams, handling inquiries, resolving concerns, and maintaining high levels of satisfaction with our customers.
* Mentor, train, and motivate existing and new customer service team members on both new and established workflows to maintain efficient and effective operational practices.
Customer Service Relationship Management:
* Serve as the subject matter expert, overseeing and executing routine onboarding processes for all new customers within the designated region with cross-functional teams to ensure a successful onboarding.
* Manage the development and execution of customer communication content templates of customer communications including and not limited to planned or unplanned service interruptions.
* Acts as the primary point of contact for customer service concerns for the customers within the region and our commercial operation and sales teams.
* Owns the close loop process for the CSAT responses with the customer and local site.
* Responsible for training customers on digital tools including OpenDoc, GPS, and any digital systems utilized
Service Operations Oversight:
* Lead the daily customer service activities, guaranteeing timely execution, adherence to quality standards, and resolving any issues that fall short of target objectives.
Responsibilities include, but are not limited to, digital tools adoption, routine processing, PO management, and CS...
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Type: Permanent Location: Oak Brook, US-IL
Salary / Rate: Not Specified
Posted: 2026-05-19 08:27:45
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Your Job
Flint Hills Resources (FHR) is seeking a Customer Technical Representative to support our Asphalt Business in Rosemount, MN.
In this role, you will partner across the business to drive value and support operational success.
We are looking for individuals who are motivated to create long-term value, challenge the status quo, and find fulfillment in their work.
The ideal candidate will be comfortable and capable of building relationships with customers, vendors, internal teams, and regulatory partners while communicating effectively and confidently.
We are looking for a self-starter who is flexible, motivated, and driven to create long-term value through collaboration and continuous improvement.
The successful candidate will also bring strong analytical and mechanical aptitude, a commitment to Environmental, Health, and Safety standards, and a high level of integrity and compliance focus.
This role offers a flexible 9/80 work schedule, which may provide every other Friday off depending on workload and business needs.
Our Benefits Package Includes:
* Bonus eligible!
* Automatic 401K company contribution and competitive match program
* Excellent Health benefits
* Potential Tuition Reimbursement
* (3) weeks' vacation to start
* All necessary PPE is provided by the company
Our Team
You will be part of a team that provides technical support across fourteen asphalt terminals throughout the Midwest, focusing on product quality, compliance, troubleshooting, and continuous improvement.
The team also partners closely with customers to support product performance and application.
As a privately owned company, our compensation philosophy is based on the value you create, offering you the opportunity to make a meaningful impact and grow your career.
What You Will Do
* Collaborate with cross-functional teams, including marketing, terminal leadership, operations, laboratory personnel, and corporate stakeholders
* Deliver technical guidance and support to customers on product application, performance, and issue resolution
* Represent the organization when interacting with State DOTs, customers, contractors, and vendors
* Provide technical support across multiple terminal locations to ensure consistent product quality, performance, and compliance
* Evaluate raw materials, develop and refine product formulations, and optimize processing methods
* Troubleshoot production and quality issues while driving continuous improvement and waste reduction initiatives
* Participating in industry associations to stay informed on trends and apply best practices
* Build and maintain long-term relationships with internal and external stakeholders to support business objectives
* Ensure quality and compliance standards are consistently met across products and operations
* Travel up to approximately 25%, including overnight travel, to support terminals and customer needs
Who You Are (B...
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Type: Permanent Location: Rosemount, US-MN
Salary / Rate: Not Specified
Posted: 2026-05-19 07:58:47
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Job Description:
Location: Indianapolis, IN.
This is a hybrid position with 1 day work from home.
Shifts: Monday - Friday: 10am ,11am, or Noon EST start time.
Wednesday - Sunday 1pm Start Time
*8-hour shift and a 30-minute lunch break.
Compensation: $18
Company Overview
Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America.
Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets.
Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.
Summary
The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.
Responsibilities
* Answer inbound calls regarding locate requests, rescheduling, community standards, damages, etc.
* Perform data entry and other administrative functions
* Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely communication of the tickets to the appropriate USIC staff
* Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary
* Work with USIC field staff, as well as on-call contractors to reschedule service tickets, document in the USIC Ticket Pro system
* Call and e-mail USIC field tech/contractors to reschedule ticket completion date, document and follow up with the technician in the field
* Assist with projects and other administrative tasks as needed based on business needs
Requirements
* Ability to utilize computers and other office equipment
* Must be proficient in Microsoft Office, Excel and Outlook
* Excellent customer service skills
* Must be detail oriented and able to multi-task
* Excellent oral and written communication skills
* Excellent organizational skills
* Ability to work in a multi-line phone system environment
* High school education or equivalent; some college preferred
* Data entry experience preferred
* Reliable transportation required
We are an Equal Opportunity Employer.
Veterans are encouraged to apply.
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Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: 18
Posted: 2026-05-19 07:42:21
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Customer Account Coordinator
Location: Onsite in Martinsville, VA
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Martinsville, VA.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply cha...
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Type: Permanent Location: Ridgeway, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-19 07:34:52
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P3- Sr Technical Support Consultant for Paragon Patient Accounting team.
Job Profile:
Responsibilities
* Document issues and customer requests, following standard operating procedures and meeting SLAs.
* Explain and demonstrate application issues to product development teams and convey customer
* Develop training content for customers and support team members.
* Write and execute Structured Query Language (SQL)
* Work Revenue Cycle issues, Patient Accounting, and claims.
A successful candidate would possess the following qualities:
* Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on revenue cycle.
* Solid analytical, research, and time-management skills with great attention to detail.
* Excellent verbal and written skills interacting with development teams and clients.
* Self-driven and a fast learner in a demanding environment.
* Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.
Qualifications
Academic and Professional Qualifications:
* Bachelor/MBA Finance or master’s degree in commerce or health care admissions and financials.
Mandate Experience
Minimum of 5 years relevant working experience in US revenue cycle/Claims Management.
US Accounting experience would be good to have.
Working Arrangements:
* Shift Timings: 6.30 PM - 3.30 AM IST (Fixed Shift)
* Able and willing to work after-hours, on-call and/or holidays
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Type: Permanent Location: Pune, IN-MH
Salary / Rate: 447204
Posted: 2026-05-18 07:35:11
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Your Job
Are you looking for an opportunity with lots of growth potential? If so, Guardian Industries is seeking a Customer Service Representative to join our Customer Service team in Auburn Hills, MI!
This is an onsite role in our Auburn Hills office.
In this role, you are responsible for maintaining strong relationships with our customers while ensuring that their needs and expectations are met.
You will play a crucial role in supporting customers with their orders, solving problems, and partnering with our outside sales team to effectively manage accounts.
You will have the chance to work on impactful and exciting projects, collaborating with different departments.
Our Team
Our team thrives on collaboration, mutual respect, and inclusivity.
We believe that diverse perspectives make us stronger, and everyone is encouraged to share their ideas and contribute to our collective success.
No visa sponsorship is available for this position; candidates must have current, unrestricted U.S.
work authorization
What You Will Do
* Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments
* Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters
* Anticipate customer needs, identify potential issues, and develop solutions to improve service levels
* Troubleshoot and resolve customer service issues
* Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery
* Partner with the sales team to identify opportunities for improvement throughout the process
* Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met
* Address customer concerns and escalate where appropriate
* Log customer interactions, complaints, and resolutions into the CRM
Who You Are (Basic Qualifications)
* Customer Service experience
* Experience adhering to service and delivery deadlines
* Experience managing competing priorities in a fast-paced environment
* Willing to learn a second language
* Experience working in a CRM and ERP
What Will Put You Ahead
* Bachelor's Degree
* Experience working with Salesforce or INFOR M3.
* Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership)
* Bilingual in English and either Spanish or Portuguese
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic...
....Read more...
Type: Permanent Location: Auburn Hills, US-MI
Salary / Rate: Not Specified
Posted: 2026-05-16 08:37:18
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Your Job
KBX is searching for a Customer Service Representative out of our Green Bay, WI office Monday through Friday, to work directly with customers, carriers, and across other KBX teams to provide exceptional customer service.
The successful candidate will have excellent customer service, communication, and organizational skills as well as a high degree of initiative to find and drive solutions for our customers.
Our Team
Our team manages the scheduling, rescheduling, and tracking of full truck shipments with a strong customer focus and a solution-driven mindset.
We build lasting relationships to become our customers' preferred logistics partner, creating virtuous cycles of mutual benefit for all involved.
What You Will Do
* Communicate with external customers and carriers to schedule, manage, and support delivery appointments and post-delivery documentation needs, including Proof of Delivery (POD) requests
* Partner cross-functionally with internal teams and external stakeholders to resolve missed deliveries, service-sensitive issues, and documentation gaps in a timely and professional manner
* Track load statuses and POD completion, providing clear, timely updates to internal and external customers
* Analyze trends, workflows, and key performance indicators to identify opportunities for improvement, increase efficiencies, and eliminate waste
* Maintain and update standard operating procedures and documentation related to delivery coordination and POD processes
* Effectively prioritize workload, adapt to changing business needs, and support operational demands by taking on various tasks as needed
Who You Are (Basic Qualifications)
* Experience working with customers
* Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook
What Will Put You Ahead
* Experience working in the Supply Chain or Logistics or Transportation industry
* Experience partnering across departments to coordinate logistics and supply chain activities
* Experience using a transportation management systems (TMS) or logistics software to track and manage loads
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
KBX Logistics, a Koch company and global leader in transportation, offers w...
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Type: Permanent Location: Green Bay, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-16 08:37:16
