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SUMMARY
Handles customer inquiries received via email, chat or inbound call.
Interprets messages and calls responding appropriately.
Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities.
REMOTE - WORK from HOME available
This remote job opportunity requires a clean, noise-free workspace and a high-speed internet connection, with CDS Global supplying all necessary computer equipment.
Applicants should reside in Iowa, ideally within a 60-mile radius of locations Boone, Des Moines or Wilton.
A stable high-speed internet connection with a hard-wired connection to a router is required.
Minimum download speed of 7 MBPS and upload speed of 2 MBPS.
Satellite providers are not supported.
KEY RESPONSIBILITIES INCLUDE:
* Managing client-specific data using various resources.
* Communicating customer complaint trends and feedback to management.
* Performing basic customer account transactions.
* Maintaining performance standards and confidentiality.
* Adapting to changes while remaining productive in a fast-paced team environment.
* Working cooperatively across all employee levels, vendors, and clients.
* Following established procedures and company policies.
This role can also involve performing other customer service functions such as based on workload and call volumes.
EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING:
* Preferably a High School diploma or equivalent.
* Background in customer service is advantageous.
* Basic proficiency in PC use and skills.
* Strong verbal and written English communication abilities.
* Possess problem-solving skills.
* Minimum typing speed requirement: 20-25 words per minute.
* Experience with using a 10‑key is preferred.
* Competence in basic math skills.
Training:
* Virtual training via Microsoft Teams.
+ December 1 - December 31 Monday - Friday, 10:00AM - 6:00PM
+ January 5 - January 30 Monday - Friday, 10:00AM - 6:00PM
Work Schedule:
* 20-40 hour work schedules available within the following parameters:
Position Type - Temporary
Work Location:
* The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, or Wilton.
Salary:
* Base wage = $14.50/hour
SHIFT DIFFERENTIAL
* For continual and reoccurring shifts.
* 2nd Shift : Mon-Fri, 4:00pm-8:00pm
+ Additional $.75 for each paid hour if 50% or more scheduled hours occur between 4:00pm-8:00pm
+ Example: Base wage + $.75 = $15.25/hour
* Weekend Shift : Sat/Sun, 10:00am-7:00pm
+ Additional $3.75/hour worked on Weekend Shift
+ Example: Base wage + $3.75 = $18.25/hour
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job...
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Type: Contract Location: Boone, US-IA
Salary / Rate: Not Specified
Posted: 2025-11-07 08:06:35
-
SUMMARY
Handles customer inquiries received via email, chat or inbound call.
Interprets messages and calls responding appropriately.
Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities.
REMOTE - WORK from HOME available
This remote job opportunity requires a clean, noise-free workspace and a high-speed internet connection, with CDS Global supplying all necessary computer equipment.
Applicants should reside in Iowa, ideally within a 60-mile radius of locations Boone, Des Moines or Wilton.
A stable high-speed internet connection with a hard-wired connection to a router is required.
Minimum download speed of 7 MBPS and upload speed of 2 MBPS.
Satellite providers are not supported.
KEY RESPONSIBILITIES INCLUDE:
* Managing client-specific data using various resources.
* Communicating customer complaint trends and feedback to management.
* Performing basic customer account transactions.
* Maintaining performance standards and confidentiality.
* Adapting to changes while remaining productive in a fast-paced team environment.
* Working cooperatively across all employee levels, vendors, and clients.
* Following established procedures and company policies.
This role can also involve performing other customer service functions such as based on workload and call volumes.
EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING:
* Preferably a High School diploma or equivalent.
* Background in customer service is advantageous.
* Basic proficiency in PC use and skills.
* Strong verbal and written English communication abilities.
* Possess problem-solving skills.
* Minimum typing speed requirement: 20-25 words per minute.
* Experience with using a 10‑key is preferred.
* Competence in basic math skills.
Training:
* Virtual training via Microsoft Teams.
+ December 1 - December 31 Monday - Friday, 10:00AM - 6:00PM
+ January 5 - January 30 Monday - Friday, 10:00AM - 6:00PM
Work Schedule:
* 20-40 hour work schedules available within the following parameters:
Position Type - Temporary
Work Location:
* The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, or Wilton.
Salary:
* Base wage = $14.50/hour
SHIFT DIFFERENTIAL
* For continual and reoccurring shifts.
* 2nd Shift : Mon-Fri, 4:00pm-8:00pm
+ Additional $.75 for each paid hour if 50% or more scheduled hours occur between 4:00pm-8:00pm
+ Example: Base wage + $.75 = $15.25/hour
* Weekend Shift : Sat/Sun, 10:00am-7:00pm
+ Additional $3.75/hour worked on Weekend Shift
+ Example: Base wage + $3.75 = $18.25/hour
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
...
....Read more...
Type: Contract Location: Wilton, US-IA
Salary / Rate: Not Specified
Posted: 2025-11-07 08:05:45
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At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
At Roche, you can be yourself and are valued for your uniqueness.
Our corporate culture fosters personal development, open dialogue, and authentic connections.
As a pioneer in healthcare, we know: Every minute counts.
When a diagnostic system in a laboratory stands still, patients are waiting for vital results.
You ensure that our systems run smoothly, thus contributing directly to securing the healthcare of tomorrow.
Become part of Roche, where every voice matters.
Your new team:
You will be part of our EMEA Customer Support Center Hub here in Mannheim.
We are a team of technical and application experts supporting customers in the RCSC countries (Germany, Austria, Switzerland, the Netherlands, Belgium, Greece, and Turkey).
Cohesion and working in intercultural teams are important to us; we work closely networked, including with 2nd-level support and our colleagues in the field.
Responsibilities | What awaits you
As a Junior Specialist (m/f/d), you are the technical interface to our customers and colleagues.
Your goal is to find fast and sustainable solutions for complex inquiries.
Your main tasks include:
* As the central point of contact, you process customer and employee inquiries digital or by phone.
* You use remote services for customer support and, if necessary, simulate customer situations in our laboratory to quickly identify and resolve errors.
* You document your solution approaches structured in our CRM system and handle advanced complaint management for medium-complexity issues.
* You work closely with 2nd-level support and escalate product quality problems to the next competence level.
Occasionally, you also support the technical field service during on-site activities.
Qualifications | What you bring
In addition to successfully completed training as a Medical Technical Assistant (MTA), Technician (e.g., Mechatronics, Medical Technology, Electrical Engineering), or a Bachelor's degree (e.g., Natural Sciences, IT, Chemical or Electrical Engineering), you have initial professional experience in the medical technology field – be it in customer support, service, marketing, or directly in a service function in a laboratory.
Furthermore, the following points round out your profile:
* You speak fluent Dutch/Flemish and German (C1).
You also communicate confidently in English (min.
B1/B2).
* You have good user knowledge of medical analysis systems or, alternatively, know-how in robotics, mechanics, or electrical engineering.
Basi...
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Type: Permanent Location: Mannheim, DE-BW
Salary / Rate: Not Specified
Posted: 2025-11-07 07:33:13
-
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
At Roche, you can be yourself and are valued for your uniqueness.
Our corporate culture fosters personal development, open dialogue, and authentic connections.
As a pioneer in healthcare, we know: Every minute counts.
When a diagnostic system in a laboratory stands still, patients are waiting for vital results.
You ensure that our systems run smoothly, thus contributing directly to securing the healthcare of tomorrow.
Become part of Roche, where every voice matters.
Your new team:
You will be part of our EMEA Customer Support Center Hub here in Mannheim.
We are a team of technical and application experts supporting customers in the RCSC countries (Germany, Austria, Switzerland, the Netherlands, Belgium, Greece, and Turkey).
Cohesion and working in intercultural teams are important to us; we work closely networked, including with 2nd-level support and our colleagues in the field.
Responsibilities | What awaits you
As a Technical Specialist (m/f/d), you are the technical interface to our customers and colleagues.
Your goal is to find fast and sustainable solutions for complex inquiries.
Your main tasks include:
* As the central point of contact, you process customer and employee inquiries by phone and email.
* You use remote services for customer support and, if necessary, simulate customer situations in our laboratory to quickly identify and resolve errors.
* You document your solution approaches structured in our CRM system and handle advanced complaint management for medium-complexity issues.
* You work closely with 2nd-level support and escalate product quality problems to the next competence level.
Occasionally, you also support the technical field service during on-site activities.
* We are flexible regarding your work location.
Your place of work can be Mannheim (Germany), Almere (Netherlands) or Diegem (Belgium).
In any case, you actively seek exchange and collaboration with your colleagues at the RCSC in Mannheim.
Qualifications | What you bring
In addition to successfully completed training as a Medical Technical Assistant (MTA), Technician (e.g., Mechatronics, Medical Technology, Electrical Engineering), or a Bachelor's degree (e.g., Natural Sciences, IT, Chemical or Electrical Engineering), you have initial professional experience in the medical technology field, either through technical customer support (field service or hotline) or in a laboratory function.
Furthermore, the following points round out your profile:
* You speak...
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Type: Permanent Location: Mannheim, DE-BW
Salary / Rate: Not Specified
Posted: 2025-11-07 07:33:06
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About CORE
CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities.
With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.
Job Summary
The Member Project Specialist Lead supports a small, high-performing team dedicated to new construction projects.
This position acts as a working lead, balancing daily individual responsibilities with providing ongoing guidance, coordination, and support to Member Project Specialists.
The Lead ensures that all activities align with departmental goals, procedures, regulations, tariffs, and member experience standards.
The Lead will help streamline workflows, reinforce best practices, onboard new team members and serve as a liaison between team members and leadership.
This role is ideal for someone who thrives in a collaborative environment and is passionate about delivering exceptional service to members during the construction process.
Essential Duties and Responsibilities
* Perform core Member Services Specialist duties including responding to member inquiries related to new construction projects.
* Process service requests, update member account information, and coordinate with internal departments to ensure timely service delivery.
* Utilize NISC iVUE and other member service platforms and technologies to manage workflows and document interactions.
* Support the team by handling assigned member projects and contributing to daily operational goals.
* Maintain up-to-date knowledge of policies, processes, and procedures to provide accurate information to members.
* Participate in cross-training and assist with coverage during team absences.
Lead Responsibilities
Team Coordination
* Guide and support a team of Member Program Specialists handling new construction inquiries and processes.
* Monitor daily workload distribution and assist with prioritization of tasks.
* Serve as the first point of contact for procedural questions and escalations.
Process Alignment
* Ensure consistent application of policies and procedures across the team.
* Identify process gaps and recommend improvements to enhance efficiency and member satisfaction.
* Collaborate with Engineering and Billing & Payments teams to ensure seamless coordination on construction-related member accounts.
Member Experience
* Champion CORE’s commitment to exceptional member service by modeling best practices and coaching team members.
* Assist with complex member interactions and ensure timely resolution of issues.
* Provide member assistance across all channels including but not limited to phone, email and chat.
Training & Development
* Support onboarding of new team members and provide informal...
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Type: Permanent Location: Sedalia, US-CO
Salary / Rate: 31.735
Posted: 2025-11-07 07:33:03
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Company
Federal Reserve Bank of Minneapolis
Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?
The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S.
Treasury retail financial products, such as United States Savings Bonds.
We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete
Responsibilities:
* Answer incoming calls and emails from customers, financial institutions, and legal professionals.
* Advise customers on U.S.
Treasury financial products, regulations, and forms.
* Support account setup and navigation for U.S.
Treasury websites and applications
* Aim to exceed established metrics for accuracy, timeliness, and completeness
* Provide prompt, efficient, detailed, customer-oriented service
* Act as an advocate for our customer; reporting and/or acting on areas for improvement
* Establish and maintain accurate records and documentation
* Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
* Associates degree in business or an equivalent combination of education and experience.
* Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
* Must be a U.S.
citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
* Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
* Basic computer and MS Office proficiency.
* This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
* Comprehensive healthcare options (Medical, Dental, and Vision)
* 401(k) match, and a fully-funded pension plan
* Paid time off and holidays
* Generously subsidized public transportation
* Annual educational assistance
* On-site fitness facility
* Professional development programs, training, and conferences
* And more…
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued.
We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues.
From economists to cash specialists, we work together to represent you in our economy.
Full Time / Part Time
Full time
Regular / ...
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Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: 48649
Posted: 2025-11-06 08:45:13
-
Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in con...
....Read more...
Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2025-11-06 08:05:27
-
Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in continu...
....Read more...
Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2025-11-06 08:05:08
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Company: PBS Systems
Internal Job Title: Sales Support Analyst – Tier 1
Location: Dubuque, IA
Department: Sales Support
Reports To: Team Lead, Sales Support
Job Requirement(s): Travel throughout Canada and USA, 1 week per month
No.
of Openings: 01
PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”
The Opportunity:
At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America.
Each month, hundreds of new users join our platform, and we’re growing fast.
We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth.
Your career path here can evolve in alignment with your skills, interests, and aspirations.
The Role:
PBS Systems is looking for a Sales Support Analyst to join our Client Services team.
As a Sales Support Analyst, you will provide excellent support to our new and existing customers in the Sales module of our software.
By assisting customers during development, install and training processes of their new dealership software.
You will be assisting the customer with new software install training as well as online/on the phone assistance.
Responsibilities:
* Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
* Logging and documenting all customer interactions within our ticketing system and escalating matters as required
* Collaborating with other groups/departments to streamline service delivery
* Identify opportunities to drive process improvements that positively impact the client’s experience
* Develop knowledge and understanding of our software and the supporting Infrastructure
* Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months
* Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
* Achieving and exceeding KPI targets and other Metrics defined by the department
* Available to travel at least 1 week per month throughout the US and Canada
* Keeping abreast of Software enhancements and new releases, by attending Apogees and reviewing release notes
* Commit to ongoing personal development and cross-training as recommended by your Team Le...
....Read more...
Type: Permanent Location: Dubuque, US-IA
Salary / Rate: Not Specified
Posted: 2025-11-06 08:04:57
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Company: PBS Systems
Internal Job Title: Sales Support Analyst – Tier 1
Location: Spanish Fort, AL
Department: Sales Support
Reports To: Team Lead, Sales Support
Job Requirement(s): Travel throughout Canada and USA, 1 week per month
No.
of Openings: 01
PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”
The Opportunity:
At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America.
Each month, hundreds of new users join our platform, and we’re growing fast.
We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth.
Your career path here can evolve in alignment with your skills, interests, and aspirations.
The Role:
PBS Systems is looking for a Sales Support Analyst to join our Client Services team.
As a Sales Support Analyst, you will provide excellent support to our new and existing customers in the Sales module of our software.
By assisting customers during development, install and training processes of their new dealership software.
You will be assisting the customer with new software install training as well as online/on the phone assistance.
Responsibilities:
* Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
* Logging and documenting all customer interactions within our ticketing system and escalating matters as required
* Collaborating with other groups/departments to streamline service delivery
* Identify opportunities to drive process improvements that positively impact the client’s experience
* Develop knowledge and understanding of our software and the supporting Infrastructure
* Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months
* Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
* Achieving and exceeding KPI targets and other Metrics defined by the department
* Available to travel at least 1 week per month throughout the US and Canada
* Keeping abreast of Software enhancements and new releases, by attending Apogees and reviewing release notes
* Commit to ongoing personal development and cross-training as recommended by your Team Le...
....Read more...
Type: Permanent Location: Spanish Fort, US-AL
Salary / Rate: Not Specified
Posted: 2025-11-06 08:04:33
-
Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in conti...
....Read more...
Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2025-11-06 08:02:35
-
Membership Service Representative
Location: San Antonio, TX / Non-Exempt
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community.
SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex.
We know that our people are our greatest asset as an organization.
We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
The position will be responsible for supporting the client retention initiatives of the Spurs Membership Team.
This position plays an integral role in delivering exceptional service and enhancing the overall member experience on game nights and during special events.
The ideal candidate will be passionate about customer service and demonstrate strong interpersonal, problem-solving, and communication skills.
The successful candidate will embody the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, and a commitment to continuous growth.
What You’ll Do:
* Provide exceptional game night support for Spurs Season Ticket Members, primarily at Season Ticket Headquarters, to ensure an elevated fan experience.
* Support the Season Ticket Service & Retention Team with client retention initiatives, including the execution of special events and fulfillment of member benefits.
* Utilize Archtics Ticketing System and CRM platforms to document fan interactions accurately and efficiently.
* Streamline communication by managing service requests and coordinating with the appropriate departments to ensure timely resolutions.
* Serve as a liaison between Spurs Sports & Entertainment and Season Ticket Members to resolve in-game service concerns and enhance overall satisfaction.
* Perform additional duties as assigned to support the Membership and Retention Team.
Who You Are:
* Flexible schedule with the ability to work a minimum of 20 hours per week (2–3 days), including evenings, weekends, and game nights as needed.
* Reliable transportation to and from work and event locations.
* Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint; able to quickly learn new systems and software.
* Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
* Self-motivated, detail-oriented, and proactive in completing assignments with minimal supervision.
* ...
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Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 13
Posted: 2025-11-05 07:36:03
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Business Enablement/Support
All Job Posting Locations:
Riyadh, Saudi Arabia
Job Description:
Job Purpose
Customer Service Representative, processing inbound and outbound orders, enquiries, complaints and information through multiple methods of communication.
Ensure adequate preparation to effectively manage the customer relationship and carry out specific responsibilities for internal and external added value programs.
Dimensions
Contribute to the achievement of the departmental service level agreements ensuring excellent service delivery with every interaction and moving to a one contact resolution and complete ownership of the customer experience.
Customer Service Representative is expected to provide a differentiated service to our external customer but be the representative for the customer internally as well.
Main duties include, but not limited to:
* Processing all telephone, email orders, enquiries, complaints, and general information.
* Management of order placement process.
* Processing customer returns.
* Management of Credit & Debit Notes.
* Support Customer Master Data management.
* Outbound calls.
* Maintaining Service Level Agreements’ & EMEA Metrics (including Key Performance Indicators associated with role).
* Maintaining product, system & commercial knowledge to manage customer relationships.
* Attendance of face-to-face meetings with customers & other internal partners, hosting Customer Visits to site.
* Support the Commercial & Marketing business improvements initiatives.
* Management of the relationship between Supply Chain and Key Account team.
Key competencies
Education
* Completed secondary school education (high school diploma or equivalent); ideally higher education level such as Bachelor or Master’s degree.
* A basic level of IT proficiency
Essential:
* English language (Communicative knowledge - fluency/advanced level).
* Arabic language (native speaker or fluency/advanced level).
* Customer Service role experience; preferably 2-3 years in a corporate and/or a medical/healthcare setting.
* Good computer skills, e.g.
MS Office (Word and Excel and Outlook), familiarity with Internet, etc.
* Customer mind-set, with the ability to demonstrate understanding and give examples of putting the cus...
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Type: Permanent Location: Riyadh, SA-01
Salary / Rate: Not Specified
Posted: 2025-11-05 07:22:10
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Job Title: Customer Support Representative Tier 1
Location: Golden Valley, MN
Schedule: Monday-Friday typical daytime business hours.
Work from home eligible after 90 days of employment.
Job Summary:
The “Customer Support Representative - Tier 1”is responsible for fielding and resolving customer’s, identified as external stakeholders, requests and inquiries concerning various departments within Self-Directed Services in the Orion ISO and Morning Sun Financial Services companies.
Tier 1 supports have been identified as those customer reach outs that take approximately 10 minutes or less, though may take longer depending on the nature of the concerns.
The Customer Support Representative - Tier 1 will partner internally and externally for timely resolution of customer issues from start to finish; duties and processes include the below essential job duties.
Essential Job Duties:
* The highest priority is to answer all incoming calls and emails.
* Ensure all assigned tickets are addressed within 24 hours of creation and follow-up on outstanding tickets.
* Know and answer any general process or system questions.
* Provide general support to time entry concerns with EVV or timesheets.
* Support customer needs with using and navigating organizational systems.
* Navigate customer files to provide information, send or resend documentation, and support customer needs
* Support customers with onboarding to our system and processes.
* Work within the customer service team and various departments to provide timely resolution to customer needs.
* Provide customers with new and reoccurring communications.
Required Qualifications:
* Proficiency in spoken and written English communication
* High school diploma
* Must possess the ability to deal tactfully with staff, participants, family members, visitors, State and County representatives, other professionals in the field, and the general public.
* Successful clearance of Department of Human Services background check
* Successful clearance of Motor Vehicle Background Check and acceptable driving record per Company Policy
Preferred Qualifications:
* AA or college degree preferred.
* Excellent written and verbal communication
* 1-2 years of customer service related experience preferred.
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Type: Permanent Location: Golden Valley, US-MN
Salary / Rate: 23.5
Posted: 2025-11-04 07:29:21
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Customer Account Coordinator
Location: Onsite in Martinsville, VA
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Martinsville, VA.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply cha...
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Type: Permanent Location: Ridgeway, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-03 07:54:03
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What we need…
We’re looking for a detail-oriented, tech-savvy professional to act as a customer liaison for various products and third-party services.
This role is responsible for testing product functionality, setup, day-to-day troubleshooting, and executing client implementations—all while delivering exceptional service and support.
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Type: Permanent Location: Southington, US-CT
Salary / Rate: Not Specified
Posted: 2025-11-01 07:47:28
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Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* 0-2 years
* High school/Equivalent
* Kno...
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Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2025-11-01 07:41:04
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Issy-les-Moulineaux, France
Job Description:
En front office, vous traitez les commandes entrantes et sortantes, les demandes de renseignements, les réclamations et les informations via de multiples outils de communication.
Vous mettez tout en œuvre pour gérer efficacement la relation client et vous contribuez à apporter une valeur ajoutée au service en interne et en externe.
Vous contribuez à l’optimisation du niveau de service en assurant une excellente prestation de service à chaque interaction et en veillant à la résolution au premier contact pour valoriser l'expérience client.
Activités principales
• Traiter toutes les commandes, demandes de renseignements, réclamations et informations générales par téléphone/e-mail
• Maintenir les métriques SLA et EMEA (y compris les KPI associés au rôle)
• Traiter manuellement les commandes EDI et eCommerce tombées en erreur
• Contribuer à l'automatisation des commandes via l'EDI et le eCommerce en collaboration avec des partenaires internes
• Gérer les notes de crédit et de débit
• Gérer les créations et modifications de comptes client
• Suivre les retours
• Acquérir la connaissance produits, les connaissances commerciales et techniques pour gérer les relations avec les clients
• Gérer des rappels produit
• Gérer des appels sortants
• Soutenir les partenaires commerciaux
• Soutenir les initiatives de vente et de marketing
Connaissances, compétences et aptitudes requises
Indispensable:
• Bilingue Anglais/Français
- Maîtrise du Neerlandais
• Expérience dans un Service Client, de préférence en centre d’appels.
• Empathie, capacité à faire preuve de compréhension et à trouver des solutions pour valoriser le client
• Esprit d'équipe, motivation et engagement
• Capacité à communiquer ouvertement à l’écrit et à l’oral
• Approche proactive de la résolution des réclamations
• Bonnes compétences en informatique, y compris la saisie de données
• Capacité à être efficace sous pression et à travailler dans un environnement au rythme rapide et soutenu, réactivité
• Compétences organisationnelles, numérique...
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Type: Permanent Location: Issy-les-Moulineaux, FR-92
Salary / Rate: Not Specified
Posted: 2025-11-01 07:36:25
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Job Description:
Location: 9045 River Road, Indianapolis, IN 46240
This is an in-office position.
Compensation: $18 per hour
Available Shifts
Monday – Friday: 9:00am - 5:30pm
Monday – Friday: 9:30am - 6:00pm
Monday – Friday: 12:00pm - 8:30pm
Monday – Friday: 2:00pm - 10:30pm
Wednesday - Sunday: 1:00pm - 9:30pm
Company Overview
Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America.
Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets.
Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.
Summary
The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.
Responsibilities
* Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary
* Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely dispatch of the tickets to the appropriate USIC staff
* Answer inbound calls from homeowners
* Answer call, investigate associated ticket and relay information back to the homeowner
* Perform data entry and other administrative functions
* Prepare tickets for billing, faxing standby sheets to customers and other administrative tasks
Requirements
* Ability to utilize computers and other office equipment
* Must be proficient in Microsoft Office; Excel and Outlook
* Excellent customer service skills
* Must be detail oriented and able to multi-task
* Excellent oral and written communication skills
* Excellent organizational skills
* Ability to work in a multi-line phone system environment
* High school education or equivalent; some college preferred
* Data entry experience preferred
* Reliable transportation required
We are an Equal Opportunity Employer.
Veterans are encouraged to apply.
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Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2025-10-31 07:25:22
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Customer Service Manager
Location: Onsite in Milford, NJ
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Base Salary Range: $80,000-$115,000
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is seeking an innovative and driven Customer Service Manager to lead our Customer Service team in Milford, NJ.
In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers.
You will have the opportunity to enhance customer experience and contribute to our company's success as a key member of the leadership team.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business
* Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company's vision and goals.
* Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.
* Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.
* Identify and implement process improvements that enhance the customer experience and drive operational excellence.
* Empower team members to recognize their strengths, grow professionally, and contribute to the team's success.
* Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.
* Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.
* Champion our business philosophy by promoting respectful challenge, principled entrepreneurship, and innovation.
Who You Are (Basic Qualifications)
* 2+ years experience supporting key customer accounts in a manufacturing, industrial, distribution or similarly fast-paced environment
* Ability to lead and support a team through coaching, performance feedback, and collaboration
* Strong communication skills and the ability to build relationships across departments an...
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Type: Permanent Location: Milford, US-NJ
Salary / Rate: Not Specified
Posted: 2025-10-30 07:53:51
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Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* 0-2 years
* High school/Equivalent
* Kno...
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Type: Permanent Location: Butte, US-MT
Salary / Rate: Not Specified
Posted: 2025-10-30 07:44:04
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Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Rep II is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web channels, mail, and facsimile.
Under minimal supervision, the MCC Rep II performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. The representatives are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person, over the phone, or through written communication.
* Responsible for providing efficient and timely service to the membership via phone, web channels, e-mail, mail, facsimile, and in person as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Responsible for providing efficient and timely service to the membership via written communications channels (i.e.
chat, secure home banking messages, email, etc.) as applicable.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to: changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accoun...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2025-10-30 07:42:51
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About CORE
CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities.
With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.
Job Summary
Responsible to the Call Center Supervisor for performing duties related to phone and electronic interactions with CORE members that include opening and handling member accounts, educating members on available programs, and addressing member complaints, inquiries, and requests.
Essential Duties and Responsibilities
* Answers member queue contacts on a consistent basis by being in a ready status as often as possible.
Completes member requests for: account creation at existing locations, account updates, payment options, enrollment in member programs, inquiries, and requests for information by following departmental procedures, regulations, and tariffs as efficiently and quickly as possible.
* Handles member complaints and concerns to the best of his/her ability and offers reasonable solutions before escalating contacts or transferring to another department.
* Answers member electronic queue inquiries, completes and responds to all electronic member requests as necessary. Forwards emails to other departments only when necessary.
* Handles issues that are created in the Member self-service site
* Verifies member identity according to department standards before releasing information on any account.
* Informs members of appropriate programs and/or options that may benefit them or solve a problem.
* Maintains complete and accurate documentation on all calls/contacts.
* Handles member complaints and concerns to the best of his/her ability and offers reasonable solutions before escalating contacts or transferring to another department.
* Actively promotes one contact resolution by proactively responding to member issues by clarifying the member’s issue, determining the cause of the issue, selecting the best solution, and implementing the solution themselves or contacting the correct department for completion.
* Problems are easy to moderately difficult.
Task difficulty will progress as levels increase.
Methods and procedures are defined but judgment may be required to apply them to work. Work is routine and tasks are directly related.
* Performs other duties as directed by a supervisor.
Minimum Qualifications of Position
* High school diploma or equivalent certificate required.
* One or more years of practical equivalent experience in member/customer service is required.
This could include answering phone calls, chat conversations, electronic correspondence and order creation, and handling member accounts.
* Ability to work with a multi-screen, multi-application computer system.
...
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Type: Permanent Location: Bennett, US-CO
Salary / Rate: 21.395
Posted: 2025-10-30 07:40:30
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Customer Service Manager
Location: Onsite in Lebanon, TN
Schedule: Monday - Friday | 7 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific, LLC is seeking an innovative and driven Customer Service Manager to lead our Customer Service team for our Lebanon, TN Corrugated sheet-feeder facility.
In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers.
You will have the opportunity to enhance customer experience and contribute to our company's success as a key member of the leadership team.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
Check out these videos/links to learn more about the Corrugated Business at Georgia-Pacific:
Georgia-Pacific: How Corrugated Boxes are Made
Georgia-Pacific: Corrugated
www.gppackaging.com
What You Will Do
* Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business
* Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company's vision and goals.
* Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.
* Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.
* Identify and implement process improvements that enhance the customer experience and drive operational excellence.
* Empower team members to recognize their strengths, grow professionally, and contribute to the team's success.
* Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.
* Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.
* Champion our business philosophy by promoting respectful challenge, principled entrepreneurship, and innovation.
Who You Are (Basic Qualifications)
* Experience leading and supporting a team through coaching, performance feedback, and collaboration
* 2+ years' experience suppo...
....Read more...
Type: Permanent Location: Lebanon, US-TN
Salary / Rate: Not Specified
Posted: 2025-10-30 07:26:14
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At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.
We believe that diversity is the driving force behind innovation, creativity, and overall business success.
Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role: Inbound Customer Care, Manager
The Inbound Customer Care Manager is a pivotal leadership role for overseeing a team of customer care representatives.
This position ensures the delivery of gold standard inbound customer support and exceptional customer experiences, driving timely order fulfillment, effective issue resolution, and proactive customer engagement.
As a key liaison between Operations, Sales Leadership, and Marketing, the Manager fosters a culture of excellence, accountability, and proactive communication within and across teams.
Responsibilities include providing supervision and oversight for all customer support activities, such as phone-based interactions and processing customer communications.
A core aspect of this role involves coaching, performance management, and implementing robust personnel development initiatives for the Customer Care team.
Your Responsibilities:
* Lead, mentor, and develop a high-performing customer care team focused on delivering exceptional customer experiences.
* Monitor and coach team members to ensure compliance with regulatory, quality, and service standards.
* Oversee efficient handling of customer inquiries and serve as an escalation point for complex issues.
* Analyze key performance metrics (KPIs) to drive continuous improvement and operational excellence.
* Collaborate cross-functionally with Operations, Sales, and Marketing to support seamless customer experiences and new product launches.
What You Need to Succeed (minimum qualifications):
* Education: High school diploma or GED required; postsecondary degree preferred but not required.
* Experience: Must have at least 3 years of customer service experience (i.e., retail, hospitality, call center, etc).
* Previous experience working in a call center environment is highly preferred.
* Proven experience managing and leading at all levels.
* Adept at leading teams and/or self through change, promoting adaptability and positive outcomes.
What will give you a competitive edge (preferred qualifications):
* Proven experience managin...
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Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2025-10-29 07:42:52
