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This role is an onsite opportunity.
Office location: Helios Building, Quality Tech Solution Complex, Trung My Tay Ward
Working Time: Monday – Friday.
Working in shift: 9:00 AM – 6:00 PM or 1:00 PM – 10:00 PM.
Willing to do night shifts if the role requires in the future.
As a Service Desk Consultant, you will:
* Prioritize, diagnose, troubleshoot and managing several open service requests and/or Incidents at one time with effective communication while adhering to all service level agreements by taking ownership of
* customer issues and seeing problems through to resolution.
* Ensure all customer systems are actively monitored and any issues resolved quickly and efficiently with effective communication while adhering to all service
* e level agreements.
* Building and maintaining strong and healthy relationships with all customers while ensuring that the line manager is fully informed of successes and risks.
Requirements for Success:
* Strong communication skills both written and verbal English; Ability to communicate thoughts and information clearly and concisely.
(TOEIC 800+ or IELTS 6.5 and above)
* Experience in Customer Service, Technical Support or related field preferred
* Must be customer-service oriented; Actively look for ways to help people.
* Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times.
* Must have a strong attention to detail; Careful about detail and thorough in completing work tasks.
* Efficient able to handle and resolve client issues quickly and accurately.
* Ability to work in a dynamic and fast-paced environment
Skills
Preferred
* Sense of Urgency
* Attention to Detail
* Customer Service
See job description
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Type: Permanent Location: Ho Chi Minh, VN-SG
Salary / Rate: Not Specified
Posted: 2026-08-19 10:24:02
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Customer Account Coordinator
Location: Onsite in Lebanon, TN
Schedule: Monday - Friday | 8 AM - 5 PM EST | NO REMOTE FLEXIBILITY
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Lebanon, TN.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial ...
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Type: Permanent Location: Lebanon, US-TN
Salary / Rate: Not Specified
Posted: 2026-08-18 11:16:09
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WORKING AT EVANSVILLE VANDERBURGH PUBLIC LIBRARY At Evansville Vanderburgh Public Library (EVPL), we cultivate curiosity by creating wonder, and we envision communities united through shared exploration and understanding.
Bring your whole self to work each day and be authentically you.
You bring a unique perspective and life view to the work we do for and with our community.
As an EVPL employee, you should feel supported and empowered to think forward and to problem solve with your colleagues.
At EVPL your voice, your lived experiences, and YOU matter! Each individual adds to the team as a whole, and every role makes a difference in how we impact Evansville and Vanderburgh County.
PT Library Assistant at EVPL Central Starting Pay: $16.61 hour Hours: 20 per week Part-time benefits include personal business, sick pay, Holiday pay, and access to the on-site employee clinic.
Must be able to work during public all service hours.
This is includes at least one evening weekly, regular Saturdays and quarterly Sundays.
POSITION SUMMARY The Library Assistant is a guide to patrons coming to the library for the first time, and every time after.
The Library Assistant assists with wayfinding related to facilities, services, resources, equipment, and technologies in the library and actively promotes EVPL and its services, programs, resources, and experts.
The Library Assistant explains library policies, circulates library materials, and issues library cards using the integrated library system, assists with library technology or patron questions, shelves materials, and assists in creating materials displays and/or programming efforts.
ESSENTIAL DUTIES AND RESPONSIBILITIES In cooperation with EVPL colleagues, the Library Assistant advances the library's mission, vision, strategic priorities, and brand.
Responsibilities include but are not limited to: Employ critical thinking skills and good judgment to find solutions and opportunities that improve patrons' library experience.
Propose, plan, design, and conduct activities, programs, events, and services under the mentorship of a Librarian, Manager, or Library designee.
Interact with library patrons, colleagues, and community members across multiple points of service in a library facility, designated outreach/engagement locations, online or via telephone in a manner that contributes to a delightful library experience.
Collaborate with colleagues to ensure a welcoming, safe, and secure environment.
Assist and educate patrons over the phone or in-person in technology relating to library or personal use including computers, internet, eBooks or eReaders, hardware, software, digital catalog, digital accounts, scanners, printers or other various software, and accessing materials via the internet.
Manage library accounts, including establishing and deactivating library cards and handling fines, fees, and related transactions.
May act as a Person in Charge, opening and/or closing the library and making appropriate decisi...
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Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-08-18 09:15:06
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Overview
Provides technical support to clients via the telephone and/or Internet (e.g., instant message, email).
Assesses nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills.
This is a Remote role.
* Demonstrated experience in writing and executing complex SQL and T-SQL queries using Microsoft SQL Server.
* Basic understanding of Microsoft Windows Server administration and troubleshooting.
* Experience supporting international clients across multiple regions and time zones.
* Proven ability to provide high-quality application and product support in complex customer environments.
* Hands-on experience troubleshooting issues related to Microsoft Windows Server and SQL Server.
* Strong software support experience with excellent analytical and troubleshooting skills.
* Experience performing issue diagnosis and root cause analysis through log analysis, tracing tools, and collaboration with cross-functional teams.
* Good understanding of the Software Development Life Cycle (SDLC).
* Experience managing and troubleshooting healthcare interfaces using HL7.
* Ability to work effectively both independently and as part of a collaborative team.
* Strong written and verbal communication skills with a customer-focused approach.
* Ability to effectively prioritize and manage multiple tasks while consistently meeting deadlines.
* Flexible to work across different shifts based on business requirements.
Responsibilities: -
* Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
* Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.
* Track and document inbound support requests and ensure proper notation of customer problems or issues.
* Document problems and solutions to train lower-level support on how to properly address customer or product problems.
* Document issues and customer requests, following standard operating procedures and meeting SLAs.
* Communicate with the product development department to improve the current design or to identify possible problems with the design.
* Stay abreast of current technology in products, design changes, and new products offered.
* Position require participation in after-hours, holiday and on-call support.
Qualifications
Academic and Professional Qualifications:
* Bachelor's Degree or equivalent work/technical related experience
* Certifications as needed for a specific technical role and/or relevant experience.
* ITIL Foundation Certification is an added advantage.
Experience:
* 3+ years ...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 360648
Posted: 2026-08-16 16:13:26
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TRANSIT AUTHORITY OF NORTHERN KENTUCKY
POSITION DESCRIPTION
December 2024
Position Title: Call Center Specialist Dept.
/Division: Operations
Reports to: Call Center Supervisor FLSA Status: Non-Exempt Safety Sensitive Position: No
JOB SUMMARY:
The Call Center Specialist is responsible for providing excellent customer service, schedule information and other basic TANK facts and materials to the public in response to telephone and face-to-face inquiries.
EDUCATION / EXPERIENCE REQUIREMENTS:
* High school diploma or equivalent.
* One (1) year of customer service experience.
* Strong communication and interpersonal skills.
* Demonstrates initiative.
* Demonstrates attention to detail.
* Problem solving skills.
* Ability to learn detailed schedule information about TANK bus routes.
* Ability to work cooperatively and be a team player.
* Ability to keep clear and accurate records.
* Computer experience with Word, Excel, Outlook, and internet.
* Bilingual skills a plus ($1/hour differential)
ESSENTIAL DUTIES & RESPONSIBILITIES:
* Responds to consumer inquiries regarding route and schedule information and provides information on TANK’s special services and various programs.
* Records all customer feedback in Customer Assistance Software.
* Able to fully utilize Chatra (chat function) on TANK website.
* Routes incoming calls to appropriate personnel.
* Mails schedules and marketing brochures requested by the public.
* Maintains bulletin board in Information Center and communicates with Dispatch regarding any detours or schedule delays.
* Processes, logs, and stores lost and found items according to TANK’s Lost and Found Policy.
* Performs clerical assignments for the Marketing Department or other Departments as needed.
* Supports Front Desk as needed including but not limited to:
* Sells fare media to customers, including phone, mail, or internet orders.
* Performs accounting and reporting/documentation functions as it relates to sales.
* Assists passengers with information on bus schedules.
* Answers incoming phone calls.
* Performs other duties as assigned.
PHYSICAL DEMANDS:
* Reaching by extending hands or arms in any direction.
* Dexterity required manipulating and moving objects.
Call Center Specialist
December 2024
Page 2 of 2
* Be able to enter data into a computer using a keyboard or mouse.
* Correctable ability to see written communication and input it into a computer.
* Ability to move about the office to obtain files and other projects.
* Lift and carry objects up to 30 pounds within a 50-foot radius.
* Ability to read and write in the English Language.
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Type: Permanent Location: Ft Wright, US-KY
Salary / Rate: Not Specified
Posted: 2026-08-16 16:09:06
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Helping jewelry professionals succeed is at the heart of everything we do.
Our Customer Experience Division brings together teams that provide expert and friendly service, creative problem-solving, and tailored solutions to customers around the globe.
From day-to-day customer care to support for custom jewelry projects, branded packaging, custom imprinting, and other focused services, our associates develop the knowledge and technical expertise needed to deliver outstanding experiences.
Customer Service Representative opportunities are available across multiple Customer Experience teams, from customer care to more focused areas supporting technical products, services, and projects.
Through structured training, mentorship, and hands-on learning, associates build the knowledge and technical expertise needed to succeed.
If you thrive on connecting with people and find fulfillment in helping others, Stuller offers opportunities to grow your skills and build a rewarding long-term career.
Key Responsibilities Responsibilities may vary by team and area of focus but may include:Assist customers by phone, chat, email, and other digital channels with order placement, product questions, service requests, project details, and status updates.Provide friendly, knowledgeable assistance while listening carefully and identifying the best path forward.Process customer orders and requests while maintaining quality, accuracy, and efficiency standards.Accurately document customer interactions, order information, project details, and follow-up needs within company systems.Research questions and resolve concerns using available tools, resources, and internal partnerships.Monitor orders, projects, or service requests and communicate timely updates as needed.Recommend appropriate products, alternatives, or services based on customer needs.Build knowledge of Stullers products, services, systems, and business processes.Collaborate with internal departments and subject matter experts to support customer needs accurately and efficiently.Organize and prioritize work to meet customer and departmental expectations.
Basic Qualifications High school diploma or equivalent.1+ year of experience in a customer-facing role, whether in person, by phone, or through digital communication channels.Strong verbal and written communication skills.Ability to interact with customers using patience, professionalism, empathy, and active listening.Proficiency with computers, including web-based applications, keyboarding, and data entry.Strong attention to detail, organization, and follow-through.Ability to learn and retain new information in a fast-paced environment.Problem-solving skills with the ability to research, identify, and communicate effective responses.Ability to manage changing priorities and collaborate effectively with others.Ability to follow verbal and written instructions in English.
Preferred Qualifications Higher education, relevant certification, or equivalent experience.Ex...
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Type: Permanent Location: Lafayette, US-LA
Salary / Rate: Not Specified
Posted: 2026-08-16 15:44:58
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CSR's & Dispatchers: Top $$$, Benefits, & Growth Opportunities: 3 MORE Reasons You Should Join Our Team! Youre looking for a job for a reason Youre tired of where youre working? Maybe you dont feel like youre getting paid what you deserve? Maybe you dont like your boss and dont feel like he/she supports you? Maybe you just dont like your companyand you know theres something better? The bottom line is: You need a change.
You want something more! And we can help you at Top Notch Heating and Plumbing.
You simply need to be highly motivated; love to be part of a team, but work well individually; welcome learning new things; enjoy interacting with people; and be ready for a new challenge every single day If you meet these requirements, I want to talk to YOU! And I ask that you apply! Whats in it for you? Excellent question! You want to work for us because I can promise you a new career that youll love filled with: Great money! ($36,000 to 60,000 in your first year.) Great benefits! (full health, dental, vision, and 401K) Great opportunity! (Were busy year-round! No sitting at home and worrying!) Growth potential! (We grow every year, which means were looking for future managers!) Continual training & education! And most importantly: PERSONAL SATISFACTION DOING A JOB YOU WILL LOVE!!! You want to work for a business that believes and supports YOU!!! In fact, we operate this company using the TRIPLE WIN model 3 Reasons Youll LOVE Working for Us 1.
Our employees must win! We realize that the only way to have happy customers is to have a happy team of people serving them! We do everything imaginable to support our people, lift them up to make them better, and ensure that theyre successful.
And for doing a great job, they receive tremendous financial rewardsas well as incredible career satisfaction.
This is a workplace youll enjoy being a part of.
2.
Our customers must win! We do everything imaginable to ensure that our customers are 100% satisfied and absolutely love our services.
If they dont, we do whatever is necessary to make them wildly happy they did business with usso much so that they insist on telling their friends and family! 3.
Our company must win! We believe if weve done absolutely everything possible to make sure our customers win and our employees win, we will naturally win.
And we must winand be financially successfulto help more customers and provide more opportunity for our employees and their families.
Requirements: High school diploma/GED required Experience using Service Titan Self-starter, reliable, flexibility with hours Strong customer service skills Present and communicate professionally (written and verbal) Excellent interpersonal communication skills on a professional and technical level Able to work both independently and as part of a team Strong knowledge of Microsoft Excel, Word and Powerpoint Must be a critical thinker - Strong English composition skills Telephone etiquette and working knowledge of email systems Ability to...
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Type: Permanent Location: El Paso, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-16 15:19:52
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ABOUT THE COMPANY: Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest.
To learn more, please visit bluebirdfiber.com.
Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Customer Care Associate to be a part of a collaborative team.
This is a full-time, benefit eligible position in our Kansas City Office.
All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal.
Check out this video that highlights our amazing company culture.
POSITION PURPOSE: Bluebird is seeking a customer-focused, positive, and solution-oriented Customer Care Associate to join our team.
As a key member of the Customer Care team, you will play an important role in building and maintaining strong customer relationships by delivering exceptional service and support throughout the customer journey.
The Customer Care Associate serves as a primary point of contact for customers, responding to inquiries, resolving concerns, and providing guidance on Bluebird's products, services, and billing.
Through every interaction, you will demonstrate professionalism, empathy, and a commitment to creating a positive customer experience while supporting the overall success of the business.
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Type: Permanent Location: Farmington Hills, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-16 15:16:33
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ABOUT THE COMPANY: Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest.
To learn more, please visit bluebirdfiber.com.
Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Customer Care Associate to be a part of a collaborative team.
This is a full-time, benefit eligible position in our Kansas City Office.
All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal.
Check out this video that highlights our amazing company culture.
POSITION PURPOSE: Bluebird is seeking a customer-focused, positive, and solution-oriented Customer Care Associate to join our team.
As a key member of the Customer Care team, you will play an important role in building and maintaining strong customer relationships by delivering exceptional service and support throughout the customer journey.
The Customer Care Associate serves as a primary point of contact for customers, responding to inquiries, resolving concerns, and providing guidance on Bluebirds products, services, and billing.
Through every interaction, you will demonstrate professionalism, empathy, and a commitment to creating a positive customer experience while supporting the overall success of the business.
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Type: Permanent Location: Lansing, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-16 15:16:32
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The Customer Support Representative (Level 1) is responsible for assisting customers with inquiries, transactions, and account support while providing basic administrative assistance as needed.
This role requires strong communication skills, attention to detail, and a customer-focused approach in a fast-paced environment.
Essential Job Functions Serve as the first point of contact for customers via phone, email, live chat, and in-person interactions.
Assist customers with auction registrations, bidding inquiries, including ability to input bids, assist with payments, and general account support.
Document and maintain accurate customer records, including payment and account details.
Outbound calling for up to 80% of the day for solicitation of bids and contacting clients.
Process customer invoices and post-auction follow-ups, ensuring timely payments and account updates.
Escalate complex customer concerns to the appropriate supervisor or department.
Provide basic administrative support, including data entry, document filing, and scheduling assistance.
Assist in maintaining internal records and customer databases.
Support the front desk or reception area as needed.
Ensure compliance with company policies, regulatory guidelines, and confidentiality requirements.
Participate in cross-training for administrative functions to support business needs.
Work required auction weekends (approximately six per year).
Perform other tasks, duties, and projects as assigned.
Knowledge, Skills and Abilities Ability and willingness to learn, understand, and follow all company rules for firearm safety and general safety.
Ability and willingness to learn, understand, and follow ATF and other regulatory compliance, and maintain such compliance.
Knowledge, skill, and ability to learn and understand industry vernacular and any key aspects or significance associated with auction items as well as auction process.
Effective communication skills including active listening with knowledge and ability to resolve customer issues / problems while maintaining composure and professionalism, following internal processes / procedures, and meeting internal quality standards.
Ability to understand the importance for using discretion and maintaining confidentiality while working with sensitive information and data, and skill to demonstrate such.
Knowledge, skill, and ability to build or improve peer-to-peer relationships.
Excellent organizational and time management skills in order to balance competing priorities and successfully meet deadlines.
Ability to work in call center environment and in close proximity to supervisor and team members.
Intermediate proficiency using Microsoft Office (Outlook, Word, Excel).
Ability to use and operate office machinery and other relevant equipment, such as telephone, computer, copier, and scanner.
Knowledge and ability to perform basic math skills.
Excellent written and oral communication skills to liaise with internal and external stakeholders wi...
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Type: Permanent Location: Rock Island, US-IL
Salary / Rate: Not Specified
Posted: 2026-08-16 15:14:02
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TheCustomer Service Representative plays a key role in ensuring a positive client experience by managing order processing, data entry, client communication, internal coordination, organization of orders, and assisting with inventory control.
This position requires strong attention to detail, excellent communication skills, and the ability to thrive in a fast-paced, collaborative environment.
The successful candidate must be self-motivated and will be responsible for building strong client relationships and ensuring that every order and interaction is handled with professionalism and care.
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Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-14 10:37:57
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Kinsmith Finance helps people in our communities solve financial challenges through responsible lending and personal service.
As a Customer Service Representative, youll work directly with customers in the branch to process loan applications, accept payments, and assist in successfully managing their accounts.
What You'll Do Greet and assist customers in person and by phoneProcess loan applications and paymentsAnswer questions about accounts and loan optionsWork with customers to find solutions if they become past dueMaintain accurate customer recordsWork with your team to meet branch goals What Were Looking For Strong people and communication skillsDependable and organizedPositive attitude and strong work ethicCustomer service or retail experience preferred Why Work at Kinsmith Monthly performance bonuses up to $1300Paid trainingPaid time offOpportunities for promotion Many of our managers started as Customer Service Representatives.
Qualified applicants should have: Strong communication, organizational, and problem-solving skills.Prior Finance, Retail, or Sales experience.Ability to work beyond our standard weekday hours if necessary to meet business goals.
Basic Computer Proficiency High school diploma or equivalent Valid drivers license, reliable personal transportation
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Type: Permanent Location: Stockbridge, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-14 09:55:40
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Job Title: Customer Service Specialist Department: LMHA Office Services Reports To: Office Services Manager FLSA Status: Non-Exempt Salary: $18.49/hour Position Summary The Customer Service Representative serves as the first point of contact for Louisville Metro Housing Authority (LMHA) residents, applicants, landlords, and the general public.
This position is responsible for providing exceptional customer service by answering inbound calls, responding to inquiries, resolving concerns, and accurately documenting all customer interactions within the agency's housing management system (Yardi).
The Customer Service Representative is expected to professionally handle a high volume of calls while maintaining confidentiality, demonstrating empathy, and ensuring timely follow-up and resolution of customer requests.
Essential Duties and Responsibilities The statements below are intended to describe the general nature and scope of work performed by this position.
They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.
Other duties may be assigned.
Receive and respond accurately, courteously, and professionally to customer inquiries received via telephone.
Respond to customer questions utilizing available resources, agency policies, procedures, and program knowledge.
Research customer concerns and provide accurate information or appropriate referrals.
Properly relay information to LMHA staff regarding customer calls, concerns, and requests.
Identify, prioritize, and escalate unresolved inquiries to the appropriate department for resolution.
Accurately document all customer interactions, complaints, requests, and follow-up activities within the LMHA system of record (Yardi).
Verify and update customer demographic and contact information.
Perform data entry while maintaining a high level of accuracy.
Proactively address participant and landlord issues and concerns.
Utilize the LMHA records management system efficiently and accurately.
De-escalate difficult or emotionally charged situations while maintaining professionalism and providing excellent customer service.
Maintain knowledge of LMHA programs, policies, procedures, and community resources.
Collaborate with internal departments to ensure timely resolution of customer issues.
Meet established performance standards related to call quality, productivity, attendance, and customer satisfaction.
Maintain confidentiality of resident, applicant, landlord, and agency information.
Provide exceptional customer service to residents, applicants, landlords, coworkers, vendors, and community partners.
Ensure regular attendance and punctuality.
Perform other duties as assigned.
Supervisory Responsibilities None.
Minimum Qualifications High school diploma or equivalent required.
Associate degree in Public Administration, Business Administration, Human Services, Communications, or a related field preferred.
Minimum of three (3) years of customer service experience.
One (1) ...
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Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-08-14 09:52:35
