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Technical Service Representative
OBIX
Overview of the Role
OBIX is seeking a dedicated and knowledgeable Technical Service Representative to join our Customer Service team.
In this role, you will provide technical expertise and support throughout the project lifecycle, ensuring the successful integration of our products into clients' systems.
This position reports to the Director of Customer Service, Jim Spoden.
Responsibilities
- Provide technical support to clients during and after project implementation, troubleshooting issues and delivering timely resolutions.
- Collaborate with clients to understand their technical requirements, constraints, and objectives.
- Perform remote diagnostics and monitor the technical status of installations as needed.
- Develop and maintain technical documentation, including user manuals and training materials.
- Act as a subject matter expert for the software solution.
What We Can Offer
- Opportunity for challenging projects and professional growth
- 3 weeks’ vacation and 5 personal days
- Comprehensive benefit package
- Lifestyle rewards
- Flexible work options
Requirements
- Education in Information Technology, Computer Science, or a related field.
- Experience in technical consulting, software implementation, or a related area.
- Proven problem-solving and analytical skills, with keen attention to detail.
- Proficiency in programming languages.
- Excellent communication and interpersonal skills.
- Understanding of software architecture, databases, networking, and web technologies.
What Would Make You Stand Out
- Experience with electronic health records (EHR) systems.
- Familiarity with perinatal data systems or healthcare software solutions.
- Certifications in relevant technical areas.
Perks of Working at Harris
- Comprehensive compensation and benefits package, including paid time off that includes personal, vacation, and holiday pay.
- Company-subsidized medical, dental, vision, matching 401(k), EAP, FSA, HSA, HRA, short/long-term disability, and life insurance.
- Company-provided training and development.
- Telework program.
About Us
OBIX, a business unit of Clinical Computer Systems, Inc.
(CCSI), specializes in developing and supporting the OBIX Perinatal Data System, a comprehensive software solution designed for labor and delivery departments in hospitals.
Operating within the healthcare industry, OBIX focuses on enhancing maternal and fetal monitoring by integrating seamlessly with hospitals' electronic health records (EHRs).
Their offerings include real-time surveillance of fetal heart rates and maternal vital signs, comprehensive perinatal records, and various integration options to streamline clinical workflows.
OBIX serves a diverse clientele, including hospitals and healthcare facilities across the United States and internationally, such as Dubai Health, which partnered with OBIX to enhance maternity and newborn care.
As part of Harris Computer's healthcare vertical, OBIX rema...
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Type: Permanent Location: Madison, US-WI
Salary / Rate: 75000
Posted: 2025-11-24 07:36:54
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Your Job
Are you looking for an opportunity with lots of growth potential? If so, Guardian Industries is seeking a Customer Service Representative to join our Customer Service team in Auburn Hills, MI! This is an onsite role in our Auburn Hills office.
In this role, you are responsible for maintaining strong relationships with our customers while ensuring that their needs and expectations are met.
You will play a crucial role in supporting customers with their orders, solving problems, and partnering with our outside sales team to effectively manage accounts.
You will have the chance to work on impactful and exciting projects, collaborating with different departments across the world to drive success for both the company and our customers
Our Team
Our team thrives on collaboration, mutual respect, and inclusivity.
We believe that diverse perspectives make us stronger, and everyone is encouraged to share their ideas and contribute to our collective success.
What You Will Do
* Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments
* Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters
* Anticipate customer needs, identify potential issues, and develop solutions to improve service levels
* Troubleshoot and resolve customer service issues
* Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery
* Partner with the sales team to identify opportunities for improvement throughout the process
* Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met
* Address customer concerns and escalate where appropriate
* Log customer interactions, complaints, and resolutions into the CRM
Who You Are (Basic Qualifications)
* Customer Service experience
* Experience adhering to service and delivery deadlines
* Experience managing competing priorities in a fast-paced environment
* Proficiency in English plus Spanish and/or Portuguese
* Experience working in a CRM and ERP
What Will Put You Ahead
* Bachelor's Degree
* Experience working with Salesforce or INFOR M3.
* Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership)
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility a...
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Type: Permanent Location: Auburn Hills, US-MI
Salary / Rate: Not Specified
Posted: 2025-11-24 07:28:13
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Your Job
Georgia-Pacific Professional, based in Green Bay, WI, is looking to add a Customer Solutions Specialist - Supply Chain to our Customer Service team.
Our team consists of skilled, dynamic, and contribution motivated individuals, and we're searching for another outstanding team member to join them! This role creates value for the organization through customer interaction, order management, analyzing trends, problem-solving, and presenting innovative solutions.
In this role, you will be given the opportunity to demonstrate strong communication skills, attention to detail, organization, and prioritization.
Our Team
GP Professional is a leading provider of hygienic dispensing systems, towels, tissues, soaps, air fresheners, wipers, cups, cutlery and napkins.
We provide a range of products featuring well-known product brands such as enMotion®, Compact®, SofPull®, Brawny® Industrial™, Dixie® and SmartStock® to various market segments.
For more information about GP Professional, please visit: www.gppro.com.
What You Will Do
* Manage customer accounts with a high level of service and accuracy through the supply chain process, from order placement to invoicing
* Develop and maintain strong relationships with customers to support their needs, learn their trends, and become the primary interface to strengthen their supply chain efforts
* Provide top level support to both internal and external customers through various communication methods including phone, email, and salesforce® in a timely manner
* Manage and prioritize initiatives to meet both the needs of internal and external customers
* Handle tight deadlines in a fast-paced environment and prioritize daily tasks according to the current business needs
* Identifying continuous improvement opportunities, address gaps in current processes and suggest optimized ways of working to improve customer satisfaction and the team's efficiency
* Manage delivery inquiries promptly, communicating both progress and the outcome
* Ability to work in both a team and independent environment to service the needs of our customers and internal partners
Who You Are (Basic Qualifications)
* High School diploma or GED
* Supply Chain or logistics experience
* Experience in a customer-facing role
* Experience using Microsoft Office programs, specifically Word to write business correspondence, Excel for the use of spreadsheets, reporting, and simple formulas, and Outlook for internal and external correspondence
What Will Put You Ahead
* SAP experience, preferably S4 Hana
* Salesforce® software experience
* Associates or Bachelor's degree in Business or Supply Chain
* Customer account management or supply chain experience with a manufacturing company
* Experience building and maintaining customer relationships
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to cre...
....Read more...
Type: Permanent Location: Green Bay, US-WI
Salary / Rate: Not Specified
Posted: 2025-11-22 08:24:04
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Suzhou, Jiangsu, China
Job Description:
职位描述：
The Global Services Associate will work to resolve regional or global employee/customer inquiries, concerns and issues regarding but not limited to HR, Procurement and Payroll processes and policies through multiple channels including but not limited to phone, web/portal, chat & other digital channels.
This person works to meet all expected service levels and business performance goals, performing a full range of services and fully documenting all cases in the Case Management system.
This person supports J&J employees and the GS community regarding all inquiries related to GS tier 1 services (e.g.
HR, Procurement and Payroll Services), employee programs and services, process, and procedures including navigational support working with the Experience Center on escalations.
Major Duties/Responsibilities
* Receive inbound inquiries via multiple channels (Phone, Chat, Web and other digital intake channels), for multiple functions (HR, Procurement, Payroll), for multiple regions (ASPAC, EMEA, NA, LATAM), understand and clarify the need, investigate, answer the inquiries and assist in the resolution of concerns leveraging Experience Center Guide and IOPs, and AskGS references and content.
* Access enabling technology to complete client inquiries and transactions.
* Fully document all cases in case management application.
* Work with complex cases within the team or escalate to higher tier for resolution or contact with third party vendors as appropriate in order to uphold effective and timely resolution.
* Escalate customer service issues to Experience Center Lead, Senior Associates / Advisors or Manager as necessary.
* Take ownership of all Experience Center assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.
* Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc.
to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services resources available to them.
* Deliver exemplary performances by ensuring all Key Performance Indicators are at goal...
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Type: Permanent Location: Suzhou, CN-32
Salary / Rate: Not Specified
Posted: 2025-11-21 08:55:49
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
People Leader
All Job Posting Locations:
Madrid, Spain
Job Description:
Johnson & Johnson is recruiting for a Customer Service Lead MedTech Spain.
The Customer Service Lead MedTech Spain is responsible for overseeing and coordinating the activities of the Customer Service department, ensuring the delivery of outstanding service to internal and external stakeholders.
Will deliver an outstanding customer experience by focusing on providing excellence in customer care and Order-To-Cash processes.
Will play also an active role within the organization to drive collaboration with all business partners in a highly cross-functional environment.
This role requires strong leadership, cross-functional collaboration, and a strategic mindset to align departmental goals with company objectives, while maintaining excellent relationships with customers, sales teams, and support functions, always respecting SOP’s, HCC and J&J Credo.
Main duties and responsibilities:
* Build strongly motivated and customer-centric team composed by more than 35 members.
* Set a clear mission and deploy strategies focused towards that mission
* Foster an excellent service experience to engage our customers.
Take ownership of customers issues and follow problems through to resolution
* Control resources and assets to achieve qualitative and quantitative targets
* Adhere and manage to the agreed budget in line with the cost efficiency targets
* Drive digital and intelligent automation strategy
* Accountable for process simplification and continuous improvement, reducing waste and pursuing the right first-time approach
* Partner with the E2E SC and Commercial to promote teamwork and partnership
* Be an active member of the EMEA Customer Service Leadership Team in representing Spain and in supporting the building and execution of the regional strategy, driving local CS Transformation process
* Champion talent development, Diversity&Inclusion and live Our Credo Values.
* Oversee daily operations, including order management, complaint resolution, returns, and logistics coordination.
Ensure compliance with internal policies, SOPs, and regulatory requirements
* Partner with the E2E SC and Commercial to promote teamwork and partnership
Essential knowledge and skills:
* Partner with the ...
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Type: Permanent Location: Madrid, ES-M
Salary / Rate: Not Specified
Posted: 2025-11-21 08:54:54
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Your Job
Georgia-Pacific is seeking a Customer Service Supervisor to support our Olympia, WA box plant.
In this role, you will work directly with the customer account coordinators, general manager, and our sales and operations groups to maintain an uninterrupted order flow to the customer.
You will have the opportunity to leverage your excellent communication skills and attention to detail to coordinate activities across multiple customers.
Demonstrating a high sense of urgency, economic thinking, organization, and handling multiple competing priorities are key components to success in this role.
The ideal candidate is self-driven, takes initiative, enjoys problem-solving, and engages with customers and team members to deliver best-in-class service.
Location: 1203 Fones Rd SE, Olympia, WA 98501
Anticipated starting pay: $34.00 - $38.00/hour, non-exempt
Schedule: Monday-Friday, with overtime flexibility as needed based on business needs.
Our Team
As a Customer Service Supervisor, you will play a pivotal role in leading a team of 3-4 customer account coordinators, ensuring a high standard of service excellence.
Our Customer Service team plays a vital role in supporting our Georgia-Pacific Corrugated Box Plant located in Olympia.
We are committed to delivering exceptional customer service while collaborating closely with our design, sales, and production teams to ensure seamless operations and maximum success.
We focus on responsible and innovative problem-solving, meticulous organization, and delivering exceptional customer service results.
What You Will Do
* Your primary responsibilities will include resolving complex inquiries with efficiency and professionalism, facilitating phone, email, and chat service requests from our valued customer base, and monitoring the team workload to ensure adequate customer support and adherence to correct procedures.
* Develop deep knowledge of the system and business processes.
Your knowledge and experience will make you a valuable resource for the team, as you coach and develop individual team members and provide training to enhance their skills and knowledge base.
* Help with production and scheduling needs in collaboration with the general manager.
* Collaborate closely with sales, national accounts, and operations to build meaningful relationships that maintain our high service standards and contribute to the success of the area plants.
* Standardize processes for onboarding new customers and new items, artwork approval, trial production runs, and price activations.
Ensure accuracy in the data and processes and provide final validation.
* Act as a liaison between the sales team, customer service, and operations during new business onboarding.
* Assist in reviewing, refining, or creating training materials, process flows or change communications.
* Process all customer purchase orders for tooling and oversee tooling and freight reimbursement to Georgia-Pacific...
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Type: Permanent Location: Olympia, US-WA
Salary / Rate: Not Specified
Posted: 2025-11-20 16:56:16
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Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Rep II is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web channels, mail, and facsimile.
Under minimal supervision, the MCC Rep II performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. The representatives are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person, over the phone, or through written communication.
* Responsible for providing efficient and timely service to the membership via phone, web channels, e-mail, mail, facsimile, and in person as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Responsible for providing efficient and timely service to the membership via written communications channels (i.e.
chat, secure home banking messages, email, etc.) as applicable.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to: changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accoun...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2025-11-20 16:07:14
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Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in con...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2025-11-20 15:42:03
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
Professional
All Job Posting Locations:
Eight Mile Plains, Queensland, Australia, North Ryde, New South Wales, Australia, Norwood, South Australia, Australia, Notting Hill, Victoria, Australia, Osbourne Park, Western Australia, Australia
Job Description:
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Visit us at https://www.jnj.com/medtech to see how your unique talents will help patients on their journey to wellness.
The Opportunity
Customer Service Representatives provide exceptional customer service to both internal and external customers, enhancing working relationships and driving continuous improvement of quality and process.
They ensure that each Customer’s experience is of the highest standard possible, while contributing as part of a productive and successful team.
Everything we do must be of the highest quality.
This is a 10-month contract until the 26th of Oct 2026.
We are located in Sydney, Melbourne, Brisbane, Perth and Adelaide.
Responsibilities
* Handle customer & stakeholder inquiries and complaints effectively taking ownership and escalating where required.
* Managing customer and commercial team interactions through telephony services.
* Contribute to achieving the team’s set KPIs by ensuring all customer orders, bookings & invoices are processed accurately in compliance with J&J Quality Systems & relevant SOP’s.
* Contribute to the National Customer Service Network providing support when needed.
* Collaborate with multiple departments including but not limited to Finance, Warehouse, Supply Chain, Commercial Team, Loan Kits etc.
* Effectively manage orders, consignment inventory, liaising with product specialists, hospital staff and warehouse to maintain stock availability at hospital locations.
About You
* Technical skills: MS Office, CRM, ERP vs Specific Technology (SFDC, SAP, etc.)
* Office skills: Standard office telephone, Email, Outlook
* Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Demonstrate proficiency in written and oral communications
* Experience in commercial relationship and negotiation, able to handle Customer interaction.
* Demonstrated ...
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Type: Permanent Location: North Ryde, AU-NSW
Salary / Rate: Not Specified
Posted: 2025-11-20 15:05:07
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Greif is a global leader in performance packaging located in 40 countries.
The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
Being the customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
032667 Customer Service Representative (Open Date: 11/19/2025)
Job Description:
Founded in 1877, Greif is a global leader in performance packaging located in 40 countries.
The company delivers trusted, innovative, and tailored solutions that support some of the world’s most demanding and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life’s essentials – and creates lasting value for its colleagues, customers, and other stakeholders.
OUR VISION:
Being the best customer service company in the world.
OUR PURPOSE:
Create packaging solutions for life’s essentials.
ROLE OVERVIEW: Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Works mostly independently.
Second-level escalation of customer problems and needs most likely requires deviation from standard screens, scripts, and procedures.
May also be assigned to more complex and/or important products, services, and promotions.
Typically possesses a high school diploma and 3-5 years of experience.
Key Responsibilities
* Provide a superior customer experience to all internal and external customers
* Interacts with customers via telephone or email to provide top-level support and advanced information on products or services.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.
* Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
* Collects and enters orders for new or additional products or services.
* Supports inside and outside sales.
* Updates and maintains files, including data entry.
* Fields second-level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forward it to the assigned specialist or other appropriate colleagues.
* Performs other d...
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Type: Permanent Location: York, US-PA
Salary / Rate: Not Specified
Posted: 2025-11-19 08:37:16
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Position Summary:
We are seeking a self-driven, hard-working, and resourceful Support and Implementation Specialist to provide technical assistance and customer service to our EHR Go customers.
This role is primarily responsible for managing all incoming support calls and tickets, fostering our working relationship with our after-hours support center, and supporting new customer implementations as assigned by the Director of Accounts and Implementation.
The ideal candidate has strong problem-solving, communications, and organizational skills, is able to manage multiple tasks and prioritize them effectively, and has a teamwork- and customer-focused mindset with patience and empathy.
Essential Job Functions:
* Support Tickets
+ Answer, triage, and resolve support calls from students, faculty, and customers regarding the EHR Go product.
+ Handle all support-related Zendesk tickets, ensuring prompt resolution of issues.
+ Provide guidance on accessing the platform and troubleshooting usage issues.
+ Provide feedback to improve the support process based on user interactions.
+ Identify trends in support tickets and sleuth out areas where our system can be improved.
* Implementation/New Adoption (Customer) Onboarding
+ Assist the Director of Accounts and Implementation in onboarding new EHR Go customers.
+ Setup new accounts in the appropriate systems.
+ Facilitate new customer orientation training.
+ Provide top-tier customer service and support for new customers throughout the implementation/new adoption onboarding process.
* Lead Routing
+ Direct new prospect customer leads to the appropriate account executive for further assistance.
Knowledge, Skills, Abilities:
* As a remote worker, you will be required to work in many different cloud-based platforms.
A high level of technical prowess to learn how to maneuver within these platforms (e.g.
Microsoft Outlook, Zendesk, Salesforce, Quickbooks, Zoom, Slack, Microsoft Teams) is a must.
* Provided top-tier phone and email customer service and support to our EHR Go faculty and student users.
* Collaborate with the Director of Accounts and Implementation on any assigned new program adoptions.
This consists of setting up and training new faculty and seeing them through until they’re successfully up and running with students.
* Technically savvy
* Good Communicator
+ Maintain clear and effective verbal and written communication with users to enhance their experience with EHR Go.
+ Demonstrate timely and engaging communication with all members of the EHR Go team.
+ You genuinely care about people and want to help so you try to understand their situation by listening and asking questions.
You instill trust in people by your warm and sincere communication style.
You conduct yourself with confidence (not arrogance) and people like to do b...
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Type: Permanent Location: Chandler, US-AZ
Salary / Rate: Not Specified
Posted: 2025-11-19 07:49:16
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Position: Remote Work From Home Online - Paid Research Panelist - Data Entry Clerk
We are seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, Phone Interviews or Paid Surveys.
With most of our paid surveys, you have the option to participate remotely online or in-person.
This is a great way to earn additional income from the comfort of your home.
Job Requirements:
* Participate by completing written and/or oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided.
Then be ready to discuss PRIOR to meeting date.
Qualifications:
* Must have either a smart phone with working camera or webcam on desktop/laptop.
* Must have access to high speed internet
* Desire to fully participate in one or several of the given topics
* Ability to read, understand, and follow oral and written instructions.
* Data entry clerk experience is not necessary
Job Benefits:
* Flexibility to take part in discussions online or in-person.
* No commute needed if you choose to work from home remotely.
* No minimum hours.
You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are launched to the public.
This position is perfect for anyone looking for temporary, part-time or full-time work.
The hours are flexible and no previous experience is needed.
If you are a data entry clerk or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.
*Please note that this is an opportunity to earn extra money from home and should not be considered as a full time job.
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Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-18 07:35:21
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Position: Remote Work From Home Online - Paid Research Panelist - Data Entry Clerk
We are seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, Phone Interviews or Paid Surveys.
With most of our paid surveys, you have the option to participate remotely online or in-person.
This is a great way to earn additional income from the comfort of your home.
Job Requirements:
* Participate by completing written and/or oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided.
Then be ready to discuss PRIOR to meeting date.
Qualifications:
* Must have either a smart phone with working camera or webcam on desktop/laptop.
* Must have access to high speed internet
* Desire to fully participate in one or several of the given topics
* Ability to read, understand, and follow oral and written instructions.
* Data entry clerk experience is not necessary
Job Benefits:
* Flexibility to take part in discussions online or in-person.
* No commute needed if you choose to work from home remotely.
* No minimum hours.
You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are launched to the public.
This position is perfect for anyone looking for temporary, part-time or full-time work.
The hours are flexible and no previous experience is needed.
If you are a data entry clerk or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.
*Please note that this is an opportunity to earn extra money from home and should not be considered as a full time job.
....Read more...
Type: Permanent Location: Aukland, NZ-AUK
Salary / Rate: Not Specified
Posted: 2025-11-18 07:35:21
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Supply Chain Deliver
Job Sub Function:
Warehouse & Distribution
Job Category:
People Leader
All Job Posting Locations:
Shepherdsville, Kentucky, United States of America, Somerset, New Jersey, United States of America
Job Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements.
Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine.
Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains.
This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility.
Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.
Apply today for this exciting opportunity to be part of our growing team!
This role will build relationship across various levels in the customer’s functional areas of Finance Credit Groups, Sales Finance, Trade partners, and all Deliver functions including distribution and Transportation.
The manager will Reverse Distribution Programs and Dispute and claims programs and processes.
Key Responsibilities:
* Developing and implementing team and account specific innovative strategies crafted to improve the efficiency of revenue & dispute management processes, using technology to drive automation.
* Leading/collaborating with various partners on the design, development, and execution of strategic projects to address new and/or changing customer needs and/or technology solutions in financial reconciliation and reverse distribution.
* Owning the development and implementation of revisions to the Returns Policies for the J&J Innovative Medicine operating companies to meet commercial and legal requirements for J&J and its trade customers.
* Streamlining of returns processes to reduce cost, while meeting all legal and regulatory (FDA, DEA, and EPA) requirement...
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Type: Permanent Location: Somerset, US-NJ
Salary / Rate: Not Specified
Posted: 2025-11-18 07:24:11
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Your Job
i360 is seeking a Customer Experience Manager to help ensure customers have exceptional experience throughout our entire platform and suite of tools.
This role combines strategy, process improvement, and hands-on management of customer interactions to improve how customers interact with i360.
This includes leading the development of our education and training content we leverage for our clients and internal teams among other key initiatives focused on improving how customers interact with our products.
The ideal candidate is someone who has experience and a passion for delivering high-quality experiences to customers for SaaS technology through a multi-channel approach.
Our Team
i360 is the leading data and technology provider for the pro-free market political and advocacy community.
Located in the Washington, DC, area, i360 builds solutions central to how issue advocacy groups and political campaigns use data and technology.
As a result, our company sits at the center of driving voter engagement in the upcoming campaign cycle and beyond.
We value teammates with strong communication skills, a passion for leveraging front-end technologies to create user-friendly applications, and a desire to see their work significantly impact and empower people to participate in the political process.
What You Will Do
* Developing and executing a strategy around how to drive industry leading customer experience
* Own and manage i360's existing help and training centers including existing content, delivery, organization, and site design
* Develop support materials and fill in necessary gaps including knowledge articles, how-to content, frequently asked questions among other product help content
* Identify high-impact needs or opportunities for video content to help drive scalable training
* Manage and expand i360's existing online certification program
* Work closely with our software capability to product knowledge is disseminated effectively particularly pertaining to new releases or product launches
* Develop knowledge systems to ensure timely and efficient communication both internally and externally
* Collaborate closely with the Accounts teams to provide an industry leading onboarding experience
Who You Are (Basic Qualifications)
* Experience collaborating and communicating with both internal teams and external partners or stakeholders to achieve work objectives
* Microsoft Office 365 tools experience
* Experience managing a LMS or customer-facing training software
* Experience designing and structuring in-depth support materials such as knowledge articles, how-to guides, FAQs, and other product help content to address identified information gaps
* Experience identifying customer knowledge gaps or pain points and proactively resolving them through effective use of available tools and resources.
* Experience communicating complex topics and instructions through strong writt...
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Type: Permanent Location: Arlington, US-VA
Salary / Rate: Not Specified
Posted: 2025-11-15 08:01:06
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What will your job look like?
The Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Service Representative will handle a variety of tasks, which include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture ID’s, handle customer requests, and receptionist and administrative support.
This position sits in office Monday-Friday 8am-5pm Pacific time.
Location: 1347 W Trenton Ave Orange, CA 92867
What you’ll do:
* Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
* Provide top-quality customer service experience to a diverse customer population
* Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
* Conduct outbound phone calls
* Schedule trips in the most cost effective manner
* Meet job specific key performance indicators and goals
* Respond to all inquiries within a timely and professional manner
* Respond and document customer complaints
* Provide support on special projects as needed
* Maintain daily customer scheduling for Eligibility staff
* Collect, track and maintain all monies collected for replacement IDs
* Maintain confidentiality and comply with HIPPA regulations
* Anticipate needed supplies and order replacement supplies in a timely manner
* Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors
* Maintain vendor files, monitor service and recommend alternative suppliers as appropriate
* Design filing systems, document scanning and ensure they are maintained and up-to- date electronically
* Provide comprehensive reception coverage while maintaining a high level of professionalism
* Ensure all staff and visitors are greeted in a pleasant and professional manner
* Project a professional image of MTM
* Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public
* Communicate professionally with Leadership both internally and externally
* Assist with check-in for In person assessments
* Take photos of all customers and create identification cards
* Maintain program spreadsheets
* Some contact center locations may require face to face contact with members to answer general questions about services provided, selling bus passes, or receiving mileage reimbursement logs.
As skills progress, may be selected to perform in a team lead role to support Supervisor and team when needed
* Regular attendance required for assigned shifts and as outlined by MTM’s attendance policy
What you’ll need:
Experience,...
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Type: Permanent Location: Orange, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-14 07:36:40
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GENERAL DESCRIPTION
Under the general direction of the Guest Experience Supervisor, the Guest Experience Representative (GER) plays a vital role in providing exceptional customer service in a community-facing environment at Tampa International Airport.
This position assists guests, passengers, and tenants by offering wayfinding, educational support, and information about airport facilities and services.
The GER also conducts airport tours, monitors safety systems, and actively engages with the public at various events, ensuring a positive experience for all airport users while promoting the Authority's mission and values.
This position requires flexibility to work rotating shifts, including days, evenings, overnights, weekends, and holidays, to meet the demands of our 24/7 operations. Requires availability for emergency call-in.
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________...
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-11-13 08:16:52
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
People Leader
All Job Posting Locations:
Issy-les-Moulineaux, France
Job Description:
Activités principales
• Traiter toutes les commandes, demandes de renseignements, réclamations et informations générales par téléphone/e-mail
• Maintenir les métriques SLA et EMEA (y compris les KPI associés au rôle)
• Traiter manuellement les commandes EDI et eCommerce tombées en erreur
• Contribuer à l'automatisation des commandes via l'EDI et le eCommerce en collaboration avec des partenaires internes
• Gérer les notes de crédit et de débit
• Gérer les créations et modifications de comptes client
• Suivre les retours
• Acquérir la connaissance produits, les connaissances commerciales et techniques pour gérer les relations avec les clients
• Gérer des rappels produit
• Gérer des appels sortants
• Soutenir les partenaires commerciaux
• Soutenir les initiatives de vente et de marketing
Connaissances, compétences et aptitudes requises
Indispensable:
• Bilingue Anglais
• Expérience dans un Service Client, de préférence en centre d’appels.
• Empathie, capacité à faire preuve de compréhension et à trouver des solutions pour valoriser le client
• Esprit d'équipe, motivation et engagement
• Capacité à communiquer ouvertement à l’écrit et à l’oral
• Approche proactive de la résolution des réclamations
• Bonnes compétences en informatique, y compris la saisie de données
• Capacité à être efficace sous pression et à travailler dans un environnement au rythme rapide et soutenu, réactivité
• Compétences organisationnelles, numériques et administratives
Souhaitable
- Maîtrise du Neerlandais serait un plus.
- Connaissance / Compétences SAP
- Compétences Microsoft Office (Excel, Outlook, Word, Power Point)
- Connaissance d’une 3ème langue (en plus du français et anglais)
- Compréhension du domaine de la santé oculaire ou expérience au sein d’une structure de santé oculaire
At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, a...
....Read more...
Type: Permanent Location: Issy-les-Moulineaux, FR-92
Salary / Rate: Not Specified
Posted: 2025-11-12 07:16:27
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Customer Account Coordinator
Location: Onsite in Circleville, Ohio
Schedule: Monday - Friday | 8 AM - 5 PM EST | OT may be required based on customer demands
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Circleville, OH.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years of customer service in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
* De...
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Type: Permanent Location: Circleville, US-OH
Salary / Rate: Not Specified
Posted: 2025-11-09 07:34:47
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At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
Dein neues Team
Du wirst Teil unseres "Simplify Implementation Teams" innerhalb des Vertriebs Services.
Wir sind ein dynamisches Team von Spezialist:innen, das in ganz Deutschland unterwegs ist, um unsere Diagnostiksysteme bei unseren Kunden (z.
B.
in Krankenhäusern und Laboren) zu implementieren.
Als Team arbeiten wir eng zusammen, unterstützen uns gegenseitig bei komplexen Installationen und teilen unser technisches Wissen.
Du bist ein wichtiger Knotenpunkt zwischen unseren Kund:innen, dem Vertrieb und dem technischen Service, um eine reibungslose Inbetriebnahme sicherzustellen.
Verantwortlichkeiten | Das erwartet Dich
Dein Fokus liegt auf der erfolgreichen Implementierung unserer Diagnostiksysteme.
Dabei übernimmst du folgende Tätigkeiten:
* Du übernimmst die fachgerechte Aufstellung, Installation und Modifikation unserer Standard-Diagnostikgeräte direkt beim Kunden.
* Du führst eigenständig Testläufe durch, nimmst Applikationseinstellungen vor und stellst sicher, dass alle Systeme vom Start weg reibungslos funktionieren.
* Du bist der Schlüssel zu zufriedenen Kund:innen.
Du übergibst das betriebsbereite System an das Laborpersonal und sorgst für einen reibungslosen Start.
* Falls bei der Installation technische oder applikative Fehler auftreten, bist Du zur Stelle.
Du analysierst die Ursache und behebst Störungen im Rahmen der Implementierung.
* Du dokumentierst deine Arbeit sorgfältig im CRM-System und handelst stets im Einklang mit den gesetzlichen Vorgaben (z.B.
als Medizinprodukteberater:in).
Qualifikationen | Das bringst Du mit
Neben einer erfolgreich abgeschlossenen Ausbildung als staatlich geprüfte:r Techniker:in oder ein Studium (z.B.
FH) in Elektrotechnik, Elektronik, Mechatronik oder einer ähnlichen Fachrichtung bringst Du idealerweise erste praktische Berufserfahrung (z.B.
durch Praktika, Werkstudententätigkeit oder eine technische Ausbildung) im Umgang mit komplexen technischen Systemen mit - sei es in der Elektronik, Hydraulik oder Messtechnik.
Folgende Punkte runden Dein Profil ab:
* Aufgrund der regionalen Einsatzplanung und der Fahrzeiten lebst Du im Osten Deutschlands, idealerweise im Großraum Leipzig oder Jena
* Du bewegst dich sicher im Umgang mit Steuerungs- und Betriebssoftware und verstehst die IT-Anbindung moderner Analysesysteme.
* Du sprichst fließend Deutsch und verfügst über gute Englischkenntnisse (ca.
B1/B2-Niveau), um technische Dokumentationen zu verstehen und dich im Team ...
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Type: Permanent Location: Saxony, DE-SN
Salary / Rate: Not Specified
Posted: 2025-11-08 07:18:51
-
SUMMARY
Handles customer inquiries received via email, chat or inbound call.
Interprets messages and calls responding appropriately.
Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities.
REMOTE - WORK from HOME available
This remote job opportunity requires a clean, noise-free workspace and a high-speed internet connection, with CDS Global supplying all necessary computer equipment.
Applicants should reside in Iowa, ideally within a 60-mile radius of locations Boone, Des Moines or Wilton.
A stable high-speed internet connection with a hard-wired connection to a router is required.
Minimum download speed of 7 MBPS and upload speed of 2 MBPS.
Satellite providers are not supported.
KEY RESPONSIBILITIES INCLUDE:
* Managing client-specific data using various resources.
* Communicating customer complaint trends and feedback to management.
* Performing basic customer account transactions.
* Maintaining performance standards and confidentiality.
* Adapting to changes while remaining productive in a fast-paced team environment.
* Working cooperatively across all employee levels, vendors, and clients.
* Following established procedures and company policies.
This role can also involve performing other customer service functions such as based on workload and call volumes.
EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING:
* Preferably a High School diploma or equivalent.
* Background in customer service is advantageous.
* Basic proficiency in PC use and skills.
* Strong verbal and written English communication abilities.
* Possess problem-solving skills.
* Minimum typing speed requirement: 20-25 words per minute.
* Experience with using a 10‑key is preferred.
* Competence in basic math skills.
Training:
* Virtual training via Microsoft Teams.
+ December 1 - December 31 Monday - Friday, 10:00AM - 6:00PM
+ January 5 - January 30 Monday - Friday, 10:00AM - 6:00PM
Work Schedule:
* 20-40 hour work schedules available within the following parameters:
Position Type - Temporary
Work Location:
* The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, or Wilton.
Salary:
* Base wage = $14.50/hour
SHIFT DIFFERENTIAL
* For continual and reoccurring shifts.
* 2nd Shift : Mon-Fri, 4:00pm-8:00pm
+ Additional $.75 for each paid hour if 50% or more scheduled hours occur between 4:00pm-8:00pm
+ Example: Base wage + $.75 = $15.25/hour
* Weekend Shift : Sat/Sun, 10:00am-7:00pm
+ Additional $3.75/hour worked on Weekend Shift
+ Example: Base wage + $3.75 = $18.25/hour
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job...
....Read more...
Type: Contract Location: Boone, US-IA
Salary / Rate: Not Specified
Posted: 2025-11-07 08:06:35
-
SUMMARY
Handles customer inquiries received via email, chat or inbound call.
Interprets messages and calls responding appropriately.
Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities.
REMOTE - WORK from HOME available
This remote job opportunity requires a clean, noise-free workspace and a high-speed internet connection, with CDS Global supplying all necessary computer equipment.
Applicants should reside in Iowa, ideally within a 60-mile radius of locations Boone, Des Moines or Wilton.
A stable high-speed internet connection with a hard-wired connection to a router is required.
Minimum download speed of 7 MBPS and upload speed of 2 MBPS.
Satellite providers are not supported.
KEY RESPONSIBILITIES INCLUDE:
* Managing client-specific data using various resources.
* Communicating customer complaint trends and feedback to management.
* Performing basic customer account transactions.
* Maintaining performance standards and confidentiality.
* Adapting to changes while remaining productive in a fast-paced team environment.
* Working cooperatively across all employee levels, vendors, and clients.
* Following established procedures and company policies.
This role can also involve performing other customer service functions such as based on workload and call volumes.
EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING:
* Preferably a High School diploma or equivalent.
* Background in customer service is advantageous.
* Basic proficiency in PC use and skills.
* Strong verbal and written English communication abilities.
* Possess problem-solving skills.
* Minimum typing speed requirement: 20-25 words per minute.
* Experience with using a 10‑key is preferred.
* Competence in basic math skills.
Training:
* Virtual training via Microsoft Teams.
+ December 1 - December 31 Monday - Friday, 10:00AM - 6:00PM
+ January 5 - January 30 Monday - Friday, 10:00AM - 6:00PM
Work Schedule:
* 20-40 hour work schedules available within the following parameters:
Position Type - Temporary
Work Location:
* The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, or Wilton.
Salary:
* Base wage = $14.50/hour
SHIFT DIFFERENTIAL
* For continual and reoccurring shifts.
* 2nd Shift : Mon-Fri, 4:00pm-8:00pm
+ Additional $.75 for each paid hour if 50% or more scheduled hours occur between 4:00pm-8:00pm
+ Example: Base wage + $.75 = $15.25/hour
* Weekend Shift : Sat/Sun, 10:00am-7:00pm
+ Additional $3.75/hour worked on Weekend Shift
+ Example: Base wage + $3.75 = $18.25/hour
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
...
....Read more...
Type: Contract Location: Wilton, US-IA
Salary / Rate: Not Specified
Posted: 2025-11-07 08:05:45
-
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
At Roche, you can be yourself and are valued for your uniqueness.
Our corporate culture fosters personal development, open dialogue, and authentic connections.
As a pioneer in healthcare, we know: Every minute counts.
When a diagnostic system in a laboratory stands still, patients are waiting for vital results.
You ensure that our systems run smoothly, thus contributing directly to securing the healthcare of tomorrow.
Become part of Roche, where every voice matters.
Your new team:
You will be part of our EMEA Customer Support Center Hub here in Mannheim.
We are a team of technical and application experts supporting customers in the RCSC countries (Germany, Austria, Switzerland, the Netherlands, Belgium, Greece, and Turkey).
Cohesion and working in intercultural teams are important to us; we work closely networked, including with 2nd-level support and our colleagues in the field.
Responsibilities | What awaits you
As a Junior Specialist (m/f/d), you are the technical interface to our customers and colleagues.
Your goal is to find fast and sustainable solutions for complex inquiries.
Your main tasks include:
* As the central point of contact, you process customer and employee inquiries digital or by phone.
* You use remote services for customer support and, if necessary, simulate customer situations in our laboratory to quickly identify and resolve errors.
* You document your solution approaches structured in our CRM system and handle advanced complaint management for medium-complexity issues.
* You work closely with 2nd-level support and escalate product quality problems to the next competence level.
Occasionally, you also support the technical field service during on-site activities.
Qualifications | What you bring
In addition to successfully completed training as a Medical Technical Assistant (MTA), Technician (e.g., Mechatronics, Medical Technology, Electrical Engineering), or a Bachelor's degree (e.g., Natural Sciences, IT, Chemical or Electrical Engineering), you have initial professional experience in the medical technology field – be it in customer support, service, marketing, or directly in a service function in a laboratory.
Furthermore, the following points round out your profile:
* You speak fluent Dutch/Flemish and German (C1).
You also communicate confidently in English (min.
B1/B2).
* You have good user knowledge of medical analysis systems or, alternatively, know-how in robotics, mechanics, or electrical engineering.
Basi...
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Type: Permanent Location: Mannheim, DE-BW
Salary / Rate: Not Specified
Posted: 2025-11-07 07:33:13
-
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
At Roche, you can be yourself and are valued for your uniqueness.
Our corporate culture fosters personal development, open dialogue, and authentic connections.
As a pioneer in healthcare, we know: Every minute counts.
When a diagnostic system in a laboratory stands still, patients are waiting for vital results.
You ensure that our systems run smoothly, thus contributing directly to securing the healthcare of tomorrow.
Become part of Roche, where every voice matters.
Your new team:
You will be part of our EMEA Customer Support Center Hub here in Mannheim.
We are a team of technical and application experts supporting customers in the RCSC countries (Germany, Austria, Switzerland, the Netherlands, Belgium, Greece, and Turkey).
Cohesion and working in intercultural teams are important to us; we work closely networked, including with 2nd-level support and our colleagues in the field.
Responsibilities | What awaits you
As a Technical Specialist (m/f/d), you are the technical interface to our customers and colleagues.
Your goal is to find fast and sustainable solutions for complex inquiries.
Your main tasks include:
* As the central point of contact, you process customer and employee inquiries by phone and email.
* You use remote services for customer support and, if necessary, simulate customer situations in our laboratory to quickly identify and resolve errors.
* You document your solution approaches structured in our CRM system and handle advanced complaint management for medium-complexity issues.
* You work closely with 2nd-level support and escalate product quality problems to the next competence level.
Occasionally, you also support the technical field service during on-site activities.
* We are flexible regarding your work location.
Your place of work can be Mannheim (Germany), Almere (Netherlands) or Diegem (Belgium).
In any case, you actively seek exchange and collaboration with your colleagues at the RCSC in Mannheim.
Qualifications | What you bring
In addition to successfully completed training as a Medical Technical Assistant (MTA), Technician (e.g., Mechatronics, Medical Technology, Electrical Engineering), or a Bachelor's degree (e.g., Natural Sciences, IT, Chemical or Electrical Engineering), you have initial professional experience in the medical technology field, either through technical customer support (field service or hotline) or in a laboratory function.
Furthermore, the following points round out your profile:
* You speak...
....Read more...
Type: Permanent Location: Mannheim, DE-BW
Salary / Rate: Not Specified
Posted: 2025-11-07 07:33:06
-
Company
Federal Reserve Bank of Minneapolis
Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?
The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S.
Treasury retail financial products, such as United States Savings Bonds.
We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete
Responsibilities:
* Answer incoming calls and emails from customers, financial institutions, and legal professionals.
* Advise customers on U.S.
Treasury financial products, regulations, and forms.
* Support account setup and navigation for U.S.
Treasury websites and applications
* Aim to exceed established metrics for accuracy, timeliness, and completeness
* Provide prompt, efficient, detailed, customer-oriented service
* Act as an advocate for our customer; reporting and/or acting on areas for improvement
* Establish and maintain accurate records and documentation
* Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
* Associates degree in business or an equivalent combination of education and experience.
* Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
* Must be a U.S.
citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
* Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
* Basic computer and MS Office proficiency.
* This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
* Comprehensive healthcare options (Medical, Dental, and Vision)
* 401(k) match, and a fully-funded pension plan
* Paid time off and holidays
* Generously subsidized public transportation
* Annual educational assistance
* On-site fitness facility
* Professional development programs, training, and conferences
* And more…
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued.
We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues.
From economists to cash specialists, we work together to represent you in our economy.
Full Time / Part Time
Full time
Regular / ...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: 48649
Posted: 2025-11-06 08:45:13
