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PURPOSE AND SCOPE:
The Associate Support Technician provides technical support on diverse customer telephone inquiries of applicable devices within the assigned areas of responsibility. The incumbent effectively communicates operational and technical support to diverse audiences on a routine basis. In this capacity, the Associate Support Technician provides outstanding customer service through effective and timely communication.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Use effective customer service to address / resolve issues related to hemodialysis machines; familiar with equipment.
* Ensure data accuracy and integrity through the documentation process of all customer contacts in applicable systems.
* Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
* Establish and maintain strong working relationships with teams, management and/or customers through in-depth understanding, interpretation and application of established company policies and procedures during all customer interactions.
* Possess a solid understanding of hemodialysis machines and functionality.
* Support the assigned function(s) through active participating in cross-divisional team meetings as required.
* Assist with various projects as assigned by direct supervisor.
* Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
* The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Must be available for inclusion in a rotating 24-hour call coverage schedule.
+ Must be available to work overtime as required.
+ Occasionally lift and/or move up to 30 pounds.
* Travel may be required.
EDUCATION:
* High School Diploma required; Associate's Degree desirable; or equivalent experience
EXPERIENCE AND REQUIRED SKILLS:
* 2 - 4 years' as a Technician or related experience.
* Demonstrated experience in a customer service, call center or clinical environment required; dialysis equipment experience preferred.
* Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications.
* Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner.
* Excellent customer service skills to successfully handle confidential information with a high level of professionalism, discretion and tact.
* Strong oral and written communication skills to effecti...
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Type: Permanent Location: Waltham, US-MA
Salary / Rate: Not Specified
Posted: 2024-12-07 07:22:22
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TEXT ‘GoodwillJobs’ to 314-665-1767 to apply
Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* ...
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Type: Permanent Location: Billings, US-MT
Salary / Rate: Not Specified
Posted: 2024-12-07 07:12:23
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“PBS is the fastest growing ‘All Inclusive Business Platform’ vendor in North America and we have only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Support Team.
As a Service Support Analyst, you will provide phone/online support and training to new and existing customers on our Dealer Management Software.
In addition, you will also have the opportunity to travel across North America to provide onsite support.
Job Responsibilities:
* Provide excellent software support to our end users
* Support and troubleshoot issues for the service desk
* Document and address customer issues and concerns in a professional manner
* Improve new or existing processes within the department to enhance service delivery
* Respond to both internal and external support requests in a fast-paced environment
* Cross train to further your software knowledge and professional development skills
* Travel (25% - 1 week per month) is required throughout Canada and the US
Job Requirements:
* High school diploma
* Excellent communication and analytical skills
* Customer service experience
* Automotive dealership experience is an asset
* Knowledge of Microsoft Windows and Office
* Strong organizational and time management skills
* Ability to work independently and within a team environment
* Available to work Saturday, and/or Sunday due to scheduled travel
* A valid passport
What we offer:
* Internal promotion and growth opportunities
* An education department dedicated to helping you with professional and personal development
* Gym facilities (select offices) and special corporate membership rates for Goodlife Fitness
* Opportunity to travel
* Great referral bonus
* Staff discounts with GM, Dell, and more
* Health and Medical benefits
* Bonus for product certifications, up to $4,800 per year
Should you be selected for an interview, you will...
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Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2024-12-06 07:22:49
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Position Summary:
A Client Coordinator is responsible for developing relationships with both internal stakeholders, as well as partners and learners to promote academic progression, retention and confidence with Penn Foster.
The Client Coordinator is expected to act as a representative for the Client Support team, and liaise both internally and externally in all matters related to the student experience, their academic success and their progression.
The Client Coordinator is expected to gain a full understanding of new and existing clients assigned to their portfolio.
The successful candidate will also be responsible for collaborating with different work groups and departments to improve support, influence academic progression and enhance client satisfaction.
They must be an advocate for positive change, championing causes that benefit our students, our employees, and the Company.
Essential Job Functions:
-Work closely with members of leadership to drive positive change within the department
-Resolve tactical client escalations and inquiries in cooperation with other departmental resources, the Client Success team, IT support, Marketing, and Education
-Collaborates with Client Support leadership and the advocate team to pro-actively identify challenges and opportunities to improve the learnert experience and their satisfaction with Penn Foster
- Respond to and resolve complex partner issues through recognition, research, tracking, escalation and follow-up; works with leadership to implement processes to reduce or eliminate future roadblocks
- Provide updates both internally and externally which demonstrate analytical insight and strategic problem solving, as it relates to learner and partner satisfaction, as well as academic progression
- Where applicable, partner with clients and internal resources to create customized, targeted road maps and intervention strategies to encourage and advance student success
- Performs other duties or responsibilities as required or requested
Knowledge, Skills, Abilities:
Education: Associate Degree or higher required
Experience: 1-3 years of B2B customer service experience preferred
Computer Skills: Strong computer skills required; Experience and fluency with Microsoft Office is required
Other Requirements:
• Strong written and verbal communication skills
• Analytics experience preferred
• Client and project management expertise
• Ability to be flexible and adaptable to change
• Effective problem-solver
• Display patience and empathy with students and clients
• Must be able to handle escalated situations and have difficult conversations
• Ability to work as part of a team and/or individually
• Ability to work effectively with multiple deadlines
About Us: At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the Ne...
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Type: Permanent Location: Chandler, US-AZ
Salary / Rate: Not Specified
Posted: 2024-12-05 07:24:38
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Position Summary:
Penn Foster Group’s Learner Success Advocates leverage point-of-need digital support tools to shepherd high school, career, and college learners through their personalized learning experience.
With a focus on driving persistence and program completion, Learner Success Advocates foster a support environment that allows learners to realize their employability, career, and life goals through accessible, affordable, and self-paced learning opportunities.
Salary: $20/hr
Essential Job Functions:
* Perform all duties in full support of Penn Foster Group’s Purpose, Promise, and Principles, understanding that the positive and effective execution of these duties is instrumental to the success and experience of our learners.
* Promote a frictionless “one-stop,” delightful, personalized, and supportive experience for learners, driving improvement in measured learner progression, completion outcomes, and satisfaction metrics.
* Leverage omni-channel and multi-channel support tools and technologies to perform inbound and outbound digital and telecommunications with learners and their guardians according to defined service level agreements.
* Conduct data-driven interventions and motivation outreach to support, guide, and empower at-risk learners through their learning experience, continually building learner confidence and the development of skills necessary to be advocates for themselves.
* Collaborate with the Education team to advise learners on program or course selections, motivate, and coach learners to help them achieve their career goals.
* Assist learners with scheduling instructional and tutoring appointments and navigating self-help resources, such as the learning management system, library, and learning resource center.
* Establish and grow effective working relationships with other learner support teams to provide a seamless, timely support experience.
* Strive for first contact resolution and attempt to de-escalate and resolve challenges impacting the learner’s ability to progress.
* Provide feedback to the Penn Foster Group regarding opportunities to improve the learner experience and serve as a catalyst for support experience improvement.
* Perform accurate and timely data entry updates to learner profiles in enterprise systems.
* Manage multi-brand and cross-vertical learner caseloads as needed.
* Perform other duties as assigned.
Knowledge, Skills, Abilities:
* Education: Associates Degree or equivalent experience.
*proof of High School Diploma or Equivalent is required
*
* Experience:
* 2-3 years of work experience required.
* 1-3 years of digital customer service experience preferred.
* Computer Skills:
* Must be able to perform 8 hours of computer work per day.
* Experience with inbound and outbound digital and/or phone support.
* Adept at learning new technologies.
* Proficient with Microsoft...
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Type: Permanent Location: Chandler, US-AZ
Salary / Rate: 20
Posted: 2024-12-04 07:24:54
