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JOB SUMMARY
Provides product application support to clients via the telephone and/or Internet (e.g., instant message, email).
Assesses nature of product or service issues and resolves support problems through independent judgment and advanced troubleshooting skills.
ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES
· Diagnoses and resolves client application questions or problems over the telephone/Internet in the areas of product functionality, system configuration/setup and bugs/enhancements.
· Tracks and documents inbound support requests and ensures proper notation of client problems or issues
· Maintains a log (SNOW) of issues and conveys client feedback regarding issues and collaborates with product development staff, via problem record or issue case to improve on current design or to identify possible problems with design
· Searches for known issues and product information in the Knowledge Base to speed problem resolutions; Ensures case documentation is accurate, complete, clear and consistent with Support policy
· Works directly with clients requiring basic product knowledge and basic troubleshooting skills
· Reproduces client issues to identify root cause and provides data to the appropriate resources for analysis
· Responds to, works and closes cases within established timelines and SOP's; Communicates accurate expectations to the clients
· Assists field technicians who are troubleshooting problems or repairing product.
· Works directly with mentor on skill development to build towards independence
· Knows when to escalate to the next tier level
· Participates in quality processes
Education
Education Level
Education Details
Required/Preferred
Bachelor's Degree
Preferred
Work Experience
Experience
Experience Details
Required/Preferred
0-2 years
relevant work experience
Preferred
Knowledge, Skills and Abilities
· Knowledge of Altera Solutions, Altera clients and familiarity with the healthcare industry in general
· Intermediate level understanding of the C# code and SQL.
· Ability to apply basic knowledge of solution features and functionality to ask rudimentary troubleshooting questions
· Understands and abides by Change Control Policy and Procedures
· Validates problem resolution with client and obtains permission for case closure
· Adheres to policies and processes as provided for client and internal environment access
· Collects information under direction by utilizing the appropriate diagnostics and tools
Working Arrangements
· Standard work week or as defined by assignment requirements
· Primarily works in standard office environment or remotely
· May require after-hours, on-c...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 360648
Posted: 2026-05-03 08:20:51
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Your Job
Our Georgia Pacific Industrial Plasters LLC seeks a proactive and detail-oriented professional to manage and support customer service & production scheduling functions for GPIP facilities and reloads.
This role acts as the primary liaison between customers, operations, and transportation to ensure accurate orders, timely issue resolution, and smooth account operations.
This role is based out of our Georgia Pacific headquarters in Atlanta, GA, though other locations may be considered.
Our Team
At GP Industrial Plasters, you will be part of a dynamic team committed to delivering exceptional service and supporting operational excellence.
We offer opportunities for growth within a collaborative and supportive environment
What You Will Do
* Serve as primary contact for orders, status updates, and account issues.
* Enter and track orders; produce order-status and account reports.
* Support demand planning and production scheduling across three GPIP facilities.
* Coordinate logistics and transportation for customer accounts.
* Share customer requirements with operations and commercial teams.
Who You Are (Basic Qualifications)
* Strong communication and multitasking skills.
* Ability to generate and interpret operational reports.
Who You Are (Preferred Qualifications)
* Customer service or account management experience preferred.
* Experience with SAP, demand planning, and production scheduling a plus.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products.
In addition to the products we make, we operate one of the largest recycling businesses.
Our more than 30,000 employees in over 150 locations are empowered to innovate every day -to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulf...
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Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-02 07:59:56
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Area Customer Service Manager - Corrugated
Location: This is a hybrid role, you will be supporting two sites and will be expected to be onsite at one location most days.
Candidate will need to live within daily commutable distance of either site Martinsville, VA or Asheboro, NC.
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific, LLC is seeking an innovative and driven Area Customer Service Manager to lead our Customer Service team for our Corrugated facilities in Martinsville, VA and Asheboro, NC.
In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers.
You will have the opportunity to enhance customer experience and contribute to our company's success as a key member of the leadership team.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
Check out these videos/links to learn more about the Corrugated Business at Georgia-Pacific:
Georgia-Pacific: How Corrugated Boxes are Made
Georgia-Pacific: Corrugated
www.gppackaging.com
What You Will Do
* Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business
* Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company's vision and goals.
* Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.
* Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.
* Identify and implement process improvements that enhance the customer experience and drive operational excellence.
* Empower team members to recognize their strengths, grow professionally, and contribute to the team's success.
* Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.
* Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.
* Champion our business philosophy by promoting ...
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Type: Permanent Location: Ridgeway, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-02 07:59:42
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Area Customer Service Manager - Corrugated
Location: This is a hybrid role, you will be supporting two sites and will be expected to be onsite at one location most days.
Candidate will need to live within daily commutable distance of either site Martinsville, VA or Asheboro, NC.
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific, LLC is seeking an innovative and driven Area Customer Service Manager to lead our Customer Service team for our Corrugated facilities in Martinsville, VA and Asheboro, NC.
In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers.
You will have the opportunity to enhance customer experience and contribute to our company's success as a key member of the leadership team.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
Check out these videos/links to learn more about the Corrugated Business at Georgia-Pacific:
Georgia-Pacific: How Corrugated Boxes are Made
Georgia-Pacific: Corrugated
www.gppackaging.com
What You Will Do
* Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business
* Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company's vision and goals.
* Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.
* Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.
* Identify and implement process improvements that enhance the customer experience and drive operational excellence.
* Empower team members to recognize their strengths, grow professionally, and contribute to the team's success.
* Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.
* Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.
* Champion our business philosophy by promoting ...
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Type: Permanent Location: Asheboro, US-NC
Salary / Rate: Not Specified
Posted: 2026-05-02 07:59:39
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Your Job
As the Director of Customer Service, you will build and lead a high-performing, customer-facing organization supporting aerospace and defense customers with rugged connectors, cable assemblies, and interconnect solutions.
You will be accountable for order management, technical customer support, and aftermarket and repair services while strengthening long-term customer relationships.
This role requires a deep understanding of aerospace and defense supply chains, regulatory requirements (ITAR/EAR, DFARS), and ruggedized interconnect products.
You will partner closely with Sales, Engineering, Operations, Quality, and Supply Chain to improve on-time delivery, reduce cycle times, and deliver an exceptional customer experience.
Our Team
You will lead a customer service organization of approximately 8-20 direct and indirect reports across customer service, order management, technical support, and aftermarket/repair functions.
The team works cross-functionally with commercial, engineering, operations, and supply chain partners to support mission-critical aerospace and defense programs.
What You Will Do
* Set and execute the customer service strategy across order management, technical support, aftermarket programs, and returns and repairs.
* Lead, develop, and scale a customer service organization, including recruiting, training, and career development for both on-site and remote team members.
* Own customer-facing performance metrics including On-Time Delivery (OTD), order cycle time, first response time, case resolution time, customer satisfaction (CSAT/NPS), and warranty and return rates.
* Manage customer escalations involving complex technical issues, scheduling constraints, and contractual requirements with OEMs, prime contractors, defense customers, and distributors.
* Partner with Sales and Applications Engineering to ensure smooth transitions from quote to delivery and timely resolution of technical questions related to drawings, part numbers, and specifications.
* Oversee repair depot and RMA operations, including repair turnaround time, spares management, and lifecycle or obsolescence support.
* Ensure compliance with aerospace and defense standards and regulations, including ITAR/EAR, AS9100, NADCAP, and DFARS requirements.
* Collaborate with Supply Chain and Operations to reduce lead-time variability, manage demand surges, and mitigate material shortages.
* Drive continuous improvement initiatives using Lean, Six Sigma, and process automation to streamline workflows and reduce manual effort.
* Lead customer performance reviews, service-level agreements, and customer scorecards.
* Partner with Legal, Pricing, and Sales to manage customer contract terms related to service, warranty, pricing, lead times, and repair obligations.
Who You Are (Basic Qualifications)
* Bachelor's degree in Engineering, Business, Supply Chain, or a related field.
* At least 8 years of...
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Type: Permanent Location: Georgetown, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-01 08:42:42
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Job Description:
Location: Indianapolis, IN.
This is a hybrid position with 1 day work from home.
Shifts: Monday - Friday: 10am ,11am, or Noon EST start time.
Wednesday - Sunday 1pm Start Time
*8-hour shift and a 30-minute lunch break.
Compensation: $18
Company Overview
Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America.
Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets.
Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.
Summary
The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.
Responsibilities
* Answer inbound calls regarding locate requests, rescheduling, community standards, damages, etc.
* Perform data entry and other administrative functions
* Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely communication of the tickets to the appropriate USIC staff
* Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary
* Work with USIC field staff, as well as on-call contractors to reschedule service tickets, document in the USIC Ticket Pro system
* Call and e-mail USIC field tech/contractors to reschedule ticket completion date, document and follow up with the technician in the field
* Assist with projects and other administrative tasks as needed based on business needs
Requirements
* Ability to utilize computers and other office equipment
* Must be proficient in Microsoft Office, Excel and Outlook
* Excellent customer service skills
* Must be detail oriented and able to multi-task
* Excellent oral and written communication skills
* Excellent organizational skills
* Ability to work in a multi-line phone system environment
* High school education or equivalent; some college preferred
* Data entry experience preferred
* Reliable transportation required
We are an Equal Opportunity Employer.
Veterans are encouraged to apply.
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Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-05-01 08:34:29
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Job Description
Technical Customer Support Representative (TCSR)
This role reports to the Customer Support Manager.
Salary Range: $27-32/hour.
What You'll Do:
As a Technical Customer Support Representative, you'll provide technical phone support to customers using the OBIX system.
Your main goal is to quickly find and fix their technical problems.
You'll offer excellent customer service, work well with a team, manage your tasks effectively, and handle a busy workload.
This role involves working on-call and rotating shifts, and you'll be expected to work independently with little supervision.
Your Responsibilities:
* Help customers through difficult or emotional situations.
* Respond to customer needs quickly and ask for feedback to improve service.
* Skillfully gather and analyze information to find solutions, working well with others to solve problems.
* Support Windows servers (2008, 2012, 2016) and desktops (Windows 7, 8, 10).
* Help with assigned projects, sharing updates on progress and changes.
* Finish projects and administrative tasks on time and correctly.
* Follow company policies and procedures.
* Support the company's goals and values.
* Help monitor BeCA calls.
Experience & Education:
* 3 to 5 years of relevant experience.
* An Associate's degree in a technical field or similar training from a two-year college or technical school is required.
A Bachelor's degree is preferred.
* Must have MCP or MCTS certification, and A+ certifications.
Network+ certification is a plus.
* You'll need to complete specific training and certification for our company's software.
* Experience using ticketing software.
* Experience working in a 24/7 environment.
Skills & Knowledge:
* Excellent ability to understand, analyze, troubleshoot, and fix technical problems.
* Strong communication skills, both spoken and written, and good phone manners.
* Solid understanding of Windows 7 Pro, Windows 8, and Windows 10 for desktop support and maintenance.
* Good understanding of Windows Server 2008/2012/2016.
* Experience with computer hardware for servers and workstations.
* Experience supporting network systems, including Microsoft Active Directory, TCP/IP, DNS, DHCP, WINS, anti-virus software setup, Windows Updates, IIS, and Terminal Services.
* Familiarity with database software.
* Able to write clear reports and emails, and communicate effectively with customers and co-workers.
* Skilled in using spreadsheet and word processing software.
Other Requirements:
* Willingness to travel occasionally and work overtime when needed.
* Must have a valid driver's license and passport.
* Must have reliable transportation.
* Maintain a professional attitude, treating everyone with respect, especially when under pressure.
* Be dependable and on time for work, meetings, and appointments.
* Able to carry and lift compu...
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Type: Permanent Location: Springfield, US-IL
Salary / Rate: 27.49
Posted: 2026-04-30 08:23:20
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Your Job
Georgia Pacific Corrugated LLC is seeking a Customer Service Manager to support our Bradford, PA box plants.
You will lead a team that delivers exceptional customer experience to our valued customers.
In this role, you will work directly with the Customer Account Coordinators, our General Manager, Sales and Operations groups to maintain an uninterrupted order flow to the customer.
You will have the opportunity to leverage your excellent communication skills and attention to detail to coordinate activities across multiple customers.
To excel in this position, you should show a strong sense of urgency, economic awareness, excellent organizational skills, and the ability to manage several competing priorities at once.
The ideal candidate is self-driven, takes initiative, enjoys problem-solving, and engages with customers and team members to deliver best-in-class service.
Location: This role is based on site at our Bradford, Pennsylvania facility.
Schedule: 8am-5pm Monday-Friday, with flexibility as needed based on business needs.
Our Team
As a Customer Service Manager, you will play a pivotal role in leading a team of 2-3 customer service members, ensuring a high standard of service excellence.
This role operates in a fast-paced manufacturing environment where priorities can shift quickly, requiring flexibility and real-time problem solving.
Our culture is defined by the Principle Based Management ™ philosophy which guides everyday decision making and provides employees with opportunities to contribute and personally benefit from the value they create.
What You Will Do
* Lead, coach, and develop a high-performing customer account coordinator team.
* Facilitate phone, email, and chat service requests from our valued customer base with professionalism and efficiency.
* Monitor the team workload to ensure adequate customer support and adherence to correct procedures.
* Develop deep knowledge of the system and business processes.
Your knowledge and experience will make you a valuable resource for the team, as you coach and develop individual team members and provide training to enhance their skills and knowledge base.
* Exercise sound judgement to make timely decisions that balance customer needs, operational capability, and financial impact.
* Help with production and scheduling needs in collaboration with the Planner and Director of Operations.
* Collaborate closely with Sales, National Accounts, and Operations to build meaningful relationships that maintain our high service standards and contribute to the success of the area plants.
* Act as a liaison between the sales team, customer service, and operations during new business onboarding.
* Assist in reviewing, refining, creating training materials, process flows or change communications.
* Process all customer orders per customer contracts and agreements, balancing customer advocacy with operational and financial discipline.
...
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Type: Permanent Location: Bradford, US-PA
Salary / Rate: Not Specified
Posted: 2026-04-29 08:28:00
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Your Job
Georgia-Pacific is hiring for a Product Support Specialist to join our Technical Services team!
This role will work out of our offices in Decatur, GA and Atlanta, GA.
Our Team
The Technical Services team at Georgia-Pacific Building Products is dedicated to supporting our customers and partners with expert building product guidance and responsive warranty claims support.
As a customer-facing group within the Innovations team, we collaborate across the business to deliver solutions that drive value and build trust.
Join us and help shape the future of building products through service, innovation, and teamwork.
What You Will Do
Technical Product Support:
• Provide technical support for Georgia-Pacific Building Products (gypsum, structural
panels, lumber)
• Manage inbound inquiries (phone calls and emails) from both internal and external customers
• Provide timely, accurate, data-based solutions.
• Capture and enter accurate customer records into CRM
• Collaborate with team members and other departments for efficient issue resolution
• Cross functional collaboration across the organization
Claims Processing:
• Process product warranty claims applying critical and economic thinking
• Communicate claim status updates to customers and resolve related issues
• Track and analyze claims data to identify trends and maintain accurate records
Data Analysis:
• Analyze data and provide insights on customer trends, product trends and claim trends
Who You Are (Basic Qualifications)
* 2-3 years of related work experience (technical support, claims processing, customer service, or similar).
* Experience in building products, manufacturing and/or construction industry.
* Proficiency with Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint).
* Strong written and verbal communication skills; able to prepare clear technical summaries and customer-facing status updates.
* Ability to travel up to 15%.
What Will Put You Ahead
* Experience with Salesforce.com or similar CRM systems.
* Background in commercial construction engineering, building science, product design, or technical consulting.
* Claims management experience.
* Data-analysis skills (Excel pivot tables, graph, and charts or equivalent).
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-04-29 08:27:55
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Your Job
Georgia-Pacific is hiring for a Product Support Specialist to join our Technical Services team!
This role will work out of our offices in Decatur, GA and Atlanta, GA.
Our Team
The Technical Services team at Georgia-Pacific Building Products is dedicated to supporting our customers and partners with expert building product guidance and responsive warranty claims support.
As a customer-facing group within the Innovations team, we collaborate across the business to deliver solutions that drive value and build trust.
Join us and help shape the future of building products through service, innovation, and teamwork.
What You Will Do
Technical Product Support:
• Provide technical support for Georgia-Pacific Building Products (gypsum, structural
panels, lumber)
• Manage inbound inquiries (phone calls and emails) from both internal and external customers
• Provide timely, accurate, data-based solutions.
• Capture and enter accurate customer records into CRM
• Collaborate with team members and other departments for efficient issue resolution
• Cross functional collaboration across the organization
Claims Processing:
• Process product warranty claims applying critical and economic thinking
• Communicate claim status updates to customers and resolve related issues
• Track and analyze claims data to identify trends and maintain accurate records
Data Analysis:
• Analyze data and provide insights on customer trends, product trends and claim trends
Who You Are (Basic Qualifications)
* 2-3 years of related work experience (technical support, claims processing, customer service, or similar).
* Experience in building products, manufacturing and/or construction industry.
* Proficiency with Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint).
* Strong written and verbal communication skills; able to prepare clear technical summaries and customer-facing status updates.
* Ability to travel up to 15%.
What Will Put You Ahead
* Experience with Salesforce.com or similar CRM systems.
* Background in commercial construction engineering, building science, product design, or technical consulting.
* Claims management experience.
* Data-analysis skills (Excel pivot tables, graph, and charts or equivalent).
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and...
....Read more...
Type: Permanent Location: Decatur, US-GA
Salary / Rate: Not Specified
Posted: 2026-04-29 08:27:54
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The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.
With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.
We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Reporting to the General Manager, the Customer Service Supervisor is responsible for the daily functions of customer service within the Plant.
Ensures that departmental goals and targets are met with primary focus on customer service to both internal and external customers.
Responsibilities
* Coordinates all activities required to resolve and respond to customer issues in a quick, efficient and professional manner.
* Delegates, monitors and coordinates department daily functions to meet deadlines required by customers, sales and operations.
* Administers Accounts Payable for the plant:
+ tracking purchase orders
+ coding invoices
+ reconciliation of receipts to bills
* Resource person in the plant for HR administration, new employee setup, and maintenance of files related to personnel, benefits, orientation of new staff and payroll setup.
* Resource person for Accounts Receivable.
* Performs various administrative duties:
+ information requests
+ routine reports
+ ordering supplies
+ handling vendors
+ administrative support to General Manager and QA Manager
* Assists with other tasks as assigned by Supervisor.
* SUPERVISION GIVEN: Supervises the Customer Service Administrator and/or Office Administrator
Qualifications
* Associate Degree or equivalent from a two (2) year college; or equivalent combination of education and experience.
* Minimum of 3-5 years related customer service experience.
* Experience supervising a customer service department preferred.
* Ability to communication effectively both orally and in writing.
* Strong organizational skills.
* Intermediate Microsoft office skills.
* Strong problem solving skills.
Training Required
* Must complete all required training for a “Customer Service Supervisor” outlined in the training manual.
Benefits
Sotera Health offers a competitive benefits package that includes:
* Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending A...
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Type: Permanent Location: West Memphis, US-AR
Salary / Rate: Not Specified
Posted: 2026-04-28 08:31:49
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Lynden Logistics is seeking a detail oriented, hands-on Warehouse Associate to join our perishables team in Anchorage, AK.
If you thrive in a dynamic environment where each day is unique, Lynden is the place for you.
This is a safety sensitive position.
We’re looking for someone who thrives in a fast-paced, team-oriented environment, and is passionate about supporting both Warehouse and Office operations.
Why You’ll Love Working at Lynden Logistics:
Compensation – Competitive pay with a discretionary bonus program
Healthcare – Medical, dental and vision plans
Paid Time Off – 17 days paid time off, PTO days increase with years of service
Holidays – 8 paid holidays
Retirement Plan – 401K with up to 50% of the first 6% contributed matched
Extras – Life Insurance, Accidental Death & Dismemberment Insurance, Long Term Disability Coverage and Employee Assistance Program at no cost to you!
Tuition Reimbursement program
What You’ll Do:
* Operate within both warehouse and office settings, supporting warehouse operations primarily and office operations as needed.
* Help load/unload trucks and stage freight.
* Manage all aspects of perishables shipping, from receiving customer orders to preparing airline bills and ensuring safe transport.
* Analyze and solve complex logistics situations, meeting legal, company, and customer expectations.
* Provide outstanding service through daily communication with internal and external customers.
* Accurately enter data into our operational system.
* Ensure timely delivery of freight and clearance where applicable.
* Meet SOP and SOW standards in accordance with company policy.
What You Bring:
* High school education or equivalent
* Forklift and pallet jack experience
* Ability to read and interpret documents such as tariffs, safety rules, operating and maintenance instructions, and procedure manuals.
* Strong math skills for computing pricing, costs, fees, and weights and measures.
* Experience working with vendors, customers, and other company departments to meet deadlines.
* Proficient computer skills.
* Must pass background check and pre-employment drug test (including marijuana).
This role is safety sensitive.
* Ability to obtain and maintain TSA Security Threat Assessment (STA) or recognized equivalent credentials.
If you’re a hands-on professional who enjoys a variety of responsibilities and takes pride in delivering great service, we’d love to hear from you.
Apply now and help us keep the world moving!
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: 23
Posted: 2026-04-28 07:52:04
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Job duties may change over time and additional job functions may become essential.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Aid in addressing customer complaints and resolving problems.
* Review purchase agreements for conformity to company terms and conditions.
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
* Communicate with other departments and management to resolve problems and expedite work.
* Thoroughly and efficiently gather customer information, access, and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
* Provide quality service and support in a variety of areas including, but not limited to quotations, billing, placing orders, logistics and troubleshooting.
* Troubleshoot customer issues over the phone.
* Maintain a balance between company policy and customer benefit in decision making.
Handles issues in the best interest of both customer and company
* Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Expected Areas of Competence (KSAs)
* Highly developed sense of integrity and commitment to customer satisfaction
* Demonstrated passion for excellence with respect to treating and caring for customers.
* Ability to communicate clearly and professionally, both verbally and in writing
* Ability to handle complaints and unpleasant customers while remaining calm under pressure.
* Has a pleasant, patient, and friendly attitude
* Strong decision making and analytical abilities.
* Strong detail orientation, organization skills and communication/listening skills.
* Willingness to work a flexible schedule and occasional overtime when needed.
* Strong work ethic and team orientation.
This position description is intended to cover the most significant, ongoing job functions and competency areas.
Successful performance in the role will require performing satisfactorily other duties as assigned.
Education and Experience Requirements
* 1+ years of Customer relations experience including but not limited to retail, telemarketing, or customer service.
* Must have high school diploma or GED equivalent.
* Experience with Outlook (Mail, OneDrive & Teams) and Microsoft Office preferred.
Physical Requirements
Sedentary work.
Exerting up to ten pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or othe...
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Type: Permanent Location: Neenah, US-WI
Salary / Rate: Not Specified
Posted: 2026-04-28 07:51:39
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Job Description
Job Title: Service Lot Porter
Employment Type: Full-Time
Job Category: Service Support
Location: Ron Marhofer Auto Family-Akron, Ohio
Reports To: Service Manager
Company Overview
At The Ron Marhofer Auto Family, we have been proudly serving Northeast Ohio since 1919.
As a family-owned dealership group, we are committed to delivering world-class experiences to our customers while upholding our six core values:
* World-Class Experience
* Commitment to Excellence
* Teamwork
* Trust & Respect for the Individual
* Continuous Improvement
* Approachability & Process Orientation
Our service team is focused on creating a smooth, professional, and welcoming experience for every guest.
The Service Lot Porter plays a key role in ensuring vehicles are well-cared for and the service lot is safe, clean, and organized.
Position Summary
The Service Lot Porter is responsible for moving, cleaning, and organizing vehicles within the dealership's service department.
This entry-level support role ensures that customer vehicles and dealership property are managed with care and that the service drive and lot remain safe and professional in appearance.
Essential Duties & Responsibilities
* Safely move vehicles to and from service drive, technician bays, and parking areas.
* Maintain organization of the service lot to maximize space and efficiency.
* Clean and prepare vehicles for customer delivery, including washing, vacuuming, and fueling when needed.
* Perform vehicle inspections for damage and report findings to the Service Manager.
* Assist service advisors and technicians with vehicle flow and logistics.
* Keep service drive and lot areas clean, free of debris, snow, and ice as needed.
* Support guest experience by greeting customers, assisting with vehicle drop-off and pick-up, and directing traffic when necessary.
* Ensure dealership vehicles and customer property are managed with the highest level of care.
Marginal Duties
* Assist with shop support tasks as needed, including minor maintenance (checking tire pressure, topping fluids, jump-starts).
* Participate in dealership and manufacturer training.
* Assist with special projects or events as directed by management.
Certifications, Licenses & Registrations
* Valid driver's license meeting dealership insurability requirements.
* Ability to operate vehicles with both manual and automatic transmissions.
Physical Demands
* Ability to stand, walk, and move for extended periods.
* Lift up to forty pounds without restriction.
* Enter and exit vehicles safely and repeatedly during the shift.
* Work outdoors in a variety of weather conditions.
Competency
* Customer Service: Friendly and professional demeanor when interacting with guests.
* Safety Awareness: Follows all dealership and OSHA safety standards when moving vehicles.
* Teamwork: Works collaboratively with service advisors, technicians, and management.
* Organization: Keeps lot, drive, and vehicles are neat, clean, and well-arranged.
* Reliability: Dependable, punctual, and able to work in a challenging environment.
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Type: Permanent Location: Cuyahoga Falls, US-OH
Salary / Rate: 17
Posted: 2026-04-28 07:41:39
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Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* 0-2 years
* High school/Equivalent
* Kno...
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Type: Permanent Location: Rexburg, US-ID
Salary / Rate: Not Specified
Posted: 2026-04-28 07:40:42
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Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* 0-2 years
* High school/Equivalent
* Kno...
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Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-04-28 07:37:36
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Your Job
As the Inside Sales Supervisor, you will lead and support a team responsible for delivering exceptional customer service, managing order execution, and driving operational excellence.
You will oversee daily sales operations, ensure data accuracy, and enable strong collaboration with Sales, Operations, and Customer Service teams.
Your leadership will help shape an efficient, customer-focused inside-sales environment.
Our Team
Our customer service team is dedicated to supporting a diverse range of top-tier clients with excellence and professionalism.
Known for our strong work ethic and unwavering commitment to customer satisfaction, we consistently deliver high quality support tailored to each client's unique needs.
We thrive on collaboration, mutual respect, and a shared spirit of success fostering a positive and productive environment where teamwork drives results.
Whether solving complex issues or providing day-to-day assistance, we take pride in being reliable, responsive, and customer focused.
What You Will Do
* Lead daily operations of Inside Sales team, ensuring timely, accurate handling of orders, returns, inquiries, RFQs, and customer requirements.
* Foster strong customer relationships through proactive communication, effective problem solving, and consistent follow up.
* Drive execution and maintenance of customer programs while ensuring compliance with company procedures and service level expectations.
* Collaborate across departments to resolve order-related issues and enhance the overall customer experience.
* Use reporting and analysis to improve processes, strengthen team performance, and support Sales strategies.
* Coach and develop Inside Sales Representatives, providing guidance, training, and support for daily challenges and long-term growth.
Who You Are (Basic Qualifications)
* Experience in Inside Sales, Customer Service, Order Management, or related operational roles.
* Previous experience leading, supervising, or mentoring team members.
* Proficiency with ERP systems (SAP preferred) and strong data accuracy skills.
* Strong communication, problem solving, and customer relationship abilities.
* Ability to manage multiple priorities in a fast-paced environment.
What Will Put You Ahead
* Experience in manufacturing, technology, or distribution industries.
* Knowledge of customer program management and quoting processes.
* Demonstrated success improving processes or enhancing customer experience.
* Familiarity with cross functional collaboration between Sales, Logistics, Operations, and Finance.
For this role, we anticipate paying $85,000- $115,000 per year.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hi...
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Type: Permanent Location: Bridgewater, US-NJ
Salary / Rate: Not Specified
Posted: 2026-04-27 07:35:01
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Nous recherchons un·e formateur·rice dynamique, éloquent·e et passionné·e pour accompagner nos clients dans la maîtrise de notre logiciel de gestion.
Vous serez l’ambassadeur·rice de notre solution et jouerez un rôle stratégique dans la satisfaction, l’adoption et la réussite de nos utilisateurs.
Ce poste s’adresse à un·e professionnel·le dévoué·e à fournir un service client exceptionnel, doté·e d’un grand souci du détail et capable de s’épanouir dans un environnement de travail au rythme rapide.
Le rôle implique de dispenser des formations à distance ou directement sur site chez nos clients, selon les besoins.
Responsabilités principales
Formation et accompagnement des clients :
* Concevoir et dispenser des formations pour les nouveaux utilisateurs du logiciel tout au long de toutes les phases de mise en œuvre
* Personnaliser les programmes de formation pour répondre aux besoins et objectifs spécifiques de chaque client
* Animer des sessions de formation en présentiel (chez le client) ou en mode virtuel
* Assurer des formations de mise à niveau pour les clients existants et les membres du personnel interne
* Évaluer l'efficacité de la formation et adapter le contenu selon les besoins identifiés
Développement de contenu et collaboration :
* Créer du matériel engageant et adapté aux différents niveaux d'utilisateurs
* Collaborer avec différents départements pour concevoir et dispenser des solutions de formation intégrées
* Recueillir les retours des utilisateurs pour améliorer continuellement les programmes de formation
Support et suivi :
* Fournir un support technique de premier niveau aux utilisateurs
* Assurer le suivi post-formation pour garantir l'adoption réussie du logiciel
* Identifier les besoins de formation récurrents et contribuer à l'amélioration du produit
Profil recherché
Exigences obligatoires :
* Une bonne maîtrise du français et de l’anglais est requise car le titulaire du poste aura à communiquer fréquemment dans les deux langues, tant oralement que par écrit.
Nous avons des collègues, des clients et des partenaires au Québec, ainsi que dans le reste du Canada et aux États-Unis.
* Diplôme de baccalauréat dans un domaine connexe ou expérience professionnelle équivalente
* Expérience avérée en tant que formateur, particulièrement dans des rôles de support client ou de service à la clientèle
* Connaissance démontrée des processus et des meilleures pratiques de support client
* Disponibilité pour des déplacements
Compétences essentielles :
* Excellentes compétences en communication, présentation et vulgarisation
* Capacité à évaluer l'efficacité de la formation et à adapter le contenu selon les besoins
* Souci du détail avec compétences organisationnelles avérées
* Patience, empathie et dévouement à fournir un service client exc...
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Type: Permanent Location: Quebec City, CA-QC
Salary / Rate: 70000
Posted: 2026-04-26 08:22:16
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The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.
With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.
We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Customer Service Administrator
Reporting to the Customer Service Supervisor or General Manager, the Customer Service Administrator communicates directly with customers and performs all responsibilities necessary to ensure customer satisfaction.
Prepares various computer reports for both customer and internal use.
Completes various forms and logs and forwards to Corporate.
Responsibilities
* Communicates directly with customers and performs all responsibilities necessary to ensure customer satisfaction.
* Prepares various computer reports for both customers and internal use.
* Prepares customer invoices.
* Creates purchase orders, obtains signatures, records for payment, and follows up if not paid.
* Maintains various logs and reports (i.e., quarterly billings reports), and forwards to Corporate.
* Orders office and production supplies.
* Maintains customer records and files.
* Assists with other tasks as assigned by Supervisor.
Qualifications
* High School Diploma or GED.
* Six (6) months to one (1) year of general office experience.
* Must be proficient using word processing and spreadsheet applications.
* Previous Customer Service experience a plus.
* Must be able to read, write and speak fluent English.
* Must possess strong communication skills.
* Must be accurate and detail oriented.
* Must be able to lift a minimum of 30 pounds.
Pay & Benefits
$49,500 - $71,500 per year; depending on experience.
This position pays at an hourly rate.
Sotera Health offers a competitive benefits package that includes:
* Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending Accounts
* 401(k) program with Company match that immediately vests
* Paid holidays, vacation and sick time
* Free financial planning assistance
* Paid parental leave
* Education assistance
* Voluntary benefits including Critical Illness, Accident, Hospital Indemnity and Pet Insurance
* Employee Assistance Program (EAP)
Special Requirements
* Experience with a company...
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Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-04-25 09:20:00
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Burlington Telecom is looking for an energetic person who is willing to work hard and grow with our company. The Customer Experience and Sales Representative will be responsible for the customer service experience related to services for video, high speed internet and telephone for residential and commercial customers.
If you are looking for a place to grow and a friendly working environment, then Burlington Telecom is the place for you!
Job Type: Full-time
Rate: $21.00-23.00/hr.
plus commissions and overtime pay if applicable
Location: Onsite in our Burlington or Essex Office
Responsibilities Include:
* Ability to prioritize and organize effectively
* Ability to utilize problem solving techniques with high end broad band equipment
* Ability to use personal computer and software applications (i.e.
word processing, spreadsheet, billing system)
* Knowledge of basic mathematics
* Knowledge of video, broadband, and phone products and services
* Knowledge of common phone etiquette and de-escalation techniques
* Able to communicate clearly, educate customers and promote/sell company services
* Able to work independently and plan accordingly to complete daily assignments
* Must be flexible and able to handle multiple tasks concurrently
* Adapting, learning and delivering the best customer service our industry can give.
* Sell and promote company products and services
* Research customer complaints, processing payments and billing adjustment
* Achieve sales goals by soliciting new and or up sell services
* Follow up on and close sales leads
* Resolve customer account issues
* Perform other duties as may be requested by supervisor
* Performs service order provisioning through multiple user interfaces of the following types
* Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
* Follow all safety rules and comply with company policies and specifications
* Speak and understand English language proficiently
You will need to have:
* 3 years of CATV or other relevant technical/electronic experience
* High school diploma or GED equivalent
* Bilingual preferred
* Valid driver's license
* Willing to participate in NCTI certification/development courses
Benefits:
* Family Medical (3 plans to choose from), Dental and Vision
* Company funded HSA
* Company Paid Short Term Disability
* Company Paid Long Term Disability with Voluntary option
* Company Paid Parental Leave
* Company Paid Life as well as Voluntary policies
* 401(k) with generous company match
* Paid Time Off
* Volunteer Paid Time Off
* Paid Holidays
When you join Burlington Telecom...
You'll be joining an award-winning company and team. We also believe in giving back to the community and we want our empl...
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Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-04-25 07:55:17
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Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Olympia, WA.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Schedule: Monday - Friday | 7:30 AM - 4:30 PM PST (with flexibility as needed)
Our Team
At Georgia-Pacific, we believe in empowering our employees and encouraging continuous learning.
You'll be part of a team that values collaboration, problem-solving, and doing the right thing-even when no one's looking.
Our Olympia box plant supports customers across the region, and our Customer Service team plays a vital role in keeping everything running smoothly.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution.
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish.
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed.
* Track and reconcile order-related information, supporting light billing and payment tracking functions.
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools.
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns.
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve.
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows.
Who You Are (Basic Qualifications)
* 2+ years of customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service.
* Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure.
* Strong communication skills and the ability to build relationships across departments and with customers.
* Highly organized and detail-oriented, especially in managing data and account accuracy.
* Willingness to work on-site with occasional flexibil...
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Type: Permanent Location: Olympia, US-WA
Salary / Rate: Not Specified
Posted: 2026-04-24 08:18:44
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Your Job
Provide input and support to Sales Account Managers and Customers in preparing quotations, monitoring order status, follow-up and execution of critical programs/processes and report analysis and preparation.
Foster positive relationships with Customers via timely and thorough follow-up to inquiries and order requirements.
Our Team
Our Fremont-based customer service team is dedicated to supporting a diverse range of top-tier clients with excellence and professionalism.
Known for our strong work ethic and unwavering commitment to customer satisfaction, we consistently deliver high-quality support tailored to each client's unique needs.
Our team thrives on collaboration, mutual respect, and a shared spirit of success-fostering a positive and productive environment where teamwork drives results.
Whether solving complex issues or providing day-to-day assistance, we take pride in being reliable, responsive, and customer-focused.
What You Will Do
* Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
* Ensure Customer inquiries/issues are addressed/ resolved to completion
* Ensure accuracy of data and requirements in SAP
* Manage execution, requirements and maintenance of Customer Programs
* Resolve Order-related issues with intercompany departments
* Issue Quotations and follow-up on the status
* Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
* Prepare Order, RMA and Forecast status reports.
* Backup Account/Sales Managers during Travel
* Update Customer portals
* Issue open order ECOs
Who You Are (Basic Qualifications)
* Excellent written/verbal communications skills, detail oriented, and MS Office proficiency with an emphasis on Excel.
* Minimum 3 yrs experience in a customer-facing service role.
Added plus if experience includes familiarity with DSS products (WLM, Opto-E, Connectivity).
* BA/BS preferred
For this role, we anticipate paying $75,000- $105,000 per year.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives.
We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.
Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ...
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Type: Permanent Location: Fremont, US-CA
Salary / Rate: Not Specified
Posted: 2026-04-24 08:18:10
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What Will Your Job Look Like?
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front-line representative of the Company.
In office position Mon-Fri 8:30am-5pm Eastern Time at 4201 Patterson Ave Baltimore, MD 21215.
You will have to work one weekend day a month.
What you’ll do:
* Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
* Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing company systems
* Listen and obtain information from callers in a professional, systematic and organized manner
* Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
* Assume responsibility for self-development and career progression
* Maintain flexibility in efforts to provide quality service to our members and help achieve business and operational goals
* Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by company standards
* May be required to work weekends and/or holidays, as needed
* Maintain confidential information standards within a fast paced environment
* Relate to a diversity of requests
* Identify with customer needs and circumstances
* Tactfully question and obtain necessary information
* Recognize, handle and refer situations of an emergent nature
* Regular attendance is required
* Ability to maintain high level of confidentiality
What you’ll need:
Experience, Education & Certifications:
* High School Diploma or G.E.D.
* Customer service experience
Skills:
* Typing speed of 30 WPM or greater
* Knowledge Microsoft Outlook and Microsoft Word
* Exemplary communication and phone skills
* Ability to maintain high level of confidentiality
* Regular attendance is required
Even better if you have...
* Previous experience working in a customer service call center, preferred
What’s in it for you:
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Casual Dress Environment
* Tuition Reimbursement
* MTM Perks Discount Program
* Leadership Mentoring Opportunities
Minimum Salary: $21/hr
Maximum Salary: $21/hr
This information reflects the base salary pay range for this job based on current national market data.
Ranges may vary based on the job's location.
We offer competitive pay that varies based on individual skills, experience, and other relevant factors.
We encourage you to apply to positions that you are interested in and for which you believe you are qualifi...
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Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-04-23 08:46:24
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We value our employees with competitive benefit and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!
This role is an onsite opportunity.
Working time: 40 hours/week.
10 PM - 7 AM (night shift)
Office location: Quality Tech Solution Complex, Trung My Tay Ward (formerly District 12)
As a Customer Support, you will:
* Provide first-level technical support to clients and trading partners via phone, email, and ticketing system
* Troubleshoot and resolve technical issues while proactively identifying problems and making recommendations regarding solutions
* Document support interactions, including troubleshooting steps and resolutions, in a clear and concise mannerIdentify issues ensuring it is properly analyzed and collaborate with internal teams for swift issue resolution
* Strictly adhere to defined procedures and processes
* Provide walk-through sessions via phone/email
* Proactively communicate with clients to provide status updates daily
* Other tasks assigned by Leader(s)/Manager(s)
Skills
Preferred
* Problem Solving
* Attention to Detail
* Customer Service
See job description
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Type: Permanent Location: Ho Chi Minh, VN-SG
Salary / Rate: Not Specified
Posted: 2026-04-23 08:40:12
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* 3+ yrs of experience
* Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
* Basic understanding of Windows Servers.
* Exposure to interacting with international clients.
* Hands-on experience in application / product support.
* Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.
* Has software support experience demonstrating troubleshooting / analytical skills.
* Has understanding of software development life cycle.
* Has experience with managing healthcare interfaces using HL7.
* Has experience in troubleshooting performance-related issues.
* Has experience in working effectively both in a team environment as well as independently.
* Has good written and oral communication skills along with strong customer service skills.
Responsibilities:-
* Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
* Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of
system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.
* Track and document inbound support requests and ensure proper notation of customer problems or issues.
* Document problems and solutions to train lower-level support on how to properly address customer or
product problems.
* Document issues and customer requests, following standard operating procedures and meeting SLAs.
* Communicate with the product development department to improve on the current design or to identify possible
problems with the design.
* Stay abreast of current technology in products, design changes, and new products offered.
* Position may require participation in after-hours and on-call support.
Good to Have:
* Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel.
* Attained multiple Allscripts/Altera and external (i.e.
Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.
* Has knowledge in configuring and using one or more Sunrise applications or components.
* Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus.
3+ years of experience.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: Not Specified
Posted: 2026-04-22 08:33:48
