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Your Job
Are you looking for an opportunity with lots of growth potential? If so, Guardian Industries is seeking a Customer Service Representative to join our Customer Service team in Auburn Hills, MI! This is an onsite role in our Auburn Hills office.
In this role, you are responsible for maintaining strong relationships with our customers while ensuring that their needs and expectations are met.
You will play a crucial role in supporting customers with their orders, solving problems, and partnering with our outside sales team to effectively manage accounts.
You will have the chance to work on impactful and exciting projects, collaborating with different departments
Our Team
Our team thrives on collaboration, mutual respect, and inclusivity.
We believe that diverse perspectives make us stronger, and everyone is encouraged to share their ideas and contribute to our collective success.
What You Will Do
* Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments
* Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters
* Anticipate customer needs, identify potential issues, and develop solutions to improve service levels
* Troubleshoot and resolve customer service issues
* Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery
* Partner with the sales team to identify opportunities for improvement throughout the process
* Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met
* Address customer concerns and escalate where appropriate
* Log customer interactions, complaints, and resolutions into the CRM
Who You Are (Basic Qualifications)
* Customer Service experience
* Experience adhering to service and delivery deadlines
* Experience managing competing priorities in a fast-paced environment
* Willing to learn a second language
* Experience working in a CRM and ERP
What Will Put You Ahead
* Bachelor's Degree
* Experience working with Salesforce or INFOR M3.
* Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership)
* Bilingual in English and either Spanish or Portuguese
No visa sponsorship is available for this position; candidates must have current, unrestricted U.S.
work authorization
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic ...
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Type: Permanent Location: Auburn Hills, US-MI
Salary / Rate: Not Specified
Posted: 2026-05-13 08:34:16
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Company Name:
PBS Systems
Job Location:
Arlington, TX
Job Type:
Full-time, Permanent
No.
of Openings:
01
Job Requirement(s):
Internal Job Title:
Travel across Canada and USA up to one week per month
Service Support Analyst - Tier 1
Reports To:
Team Lead, Sales Support
PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”
The Opportunity:
At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America.
Each month, hundreds of new users join our platform, and we’re growing fast.
We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth.
Your career path here can evolve in alignment with your skills, interests, and aspirations.
The Role:
PBS Systems is looking for a Service Support Analyst to join our Client Services team.
As a Service Support Analyst, you will provide excellent support to our new and existing customers in the Sales module of our software.
By assisting customers during development, install and training processes of their new dealership software.
You will be assisting the customer with new software install training as well as online/on the phone assistance.
Responsibilities:
* Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
* Logging and documenting all customer interactions within our ticketing system and escalating matters as required
* Collaborating with other groups/departments to streamline service delivery
* Identify opportunities to drive process improvements that positively impact the client’s experience
* Develop knowledge and understanding of our software and the supporting Infrastructure
* Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months
* Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
* Achieving and exceeding KPI targets and other metrics defined by the department
* Available to travel at least one week per month throughout the US and Canada
* Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
* Commit to ongoing personal development and cross-training as recommended by your Team Lead
* Achieve program certification within your primary group within 9 months and additional program certification(s) within 18 months
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Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-13 08:12:01
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Your Job
KBX is searching for an Account Specialist to work directly with customers, carriers, and across KBX teams to provide exceptional customer service.
The successful candidate will have excellent customer service, communication, and organizational skills and a high degree of initiative to find and drive solutions for our customers.
Our Team
Our team serves as the primary point of contact between KBX Logistics and its customers, ensuring effective execution from order through final delivery.
We coordinate daily shipment activity, manage customer communications, and resolve service issues through collaboration with stakeholders.
By leveraging transportation systems, performance metrics, and continuous improvement practices, the team delivers consistent service while meeting cost, quality, and productivity objectives.
The Account Specialist role is located out of our Green Bay, WI office, with hours Monday-Friday from 7:30 AM - 4:00 PM.
What You Will Do
* Serve as the day-to-day point of contact and face of KBX Logistics for assigned customers-working closely with the Account Lead-by developing and maintaining long-term relationships with internal and external partners through proactive, effective communication and exceptional service
* Develop an in-depth understanding of customer expectations and requirements and execute accordingly (e.g., award implementation, order entry and acceptance, collecting PODs, accessorial submissions)
* Schedule and manage pickup and delivery appointments and handle customer communications related to pickups/deliveries.
* Partner with internal teams to reschedule missed appointments and resolve service-sensitive situations respectfully and effectively
* Monitor and track shipments from order receipt through final delivery and provide clear status updates
* Utilize transportation management systems and all available tools to meet service and cost metrics, improve productivity, and eliminate waste
* Analyze trends, processes, and KPIs to identify issues and drive continuous improvement
* Collaborate with internal and external teams to implement solutions that positively impact all constituencies
* Maintain accurate account documentation and standard operating procedures; and support operational needs by taking on various tasks as required.
Who You Are (Basic Qualifications)
* Experience working with customers
* Experience using Microsoft Office: Word, Excel, Teams, Outlook
What Will Put You Ahead
* Experience in supply chain, logistics, or transportation
* Experience using inventory or transportation management systems
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range prov...
....Read more...
Type: Permanent Location: Green Bay, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-12 07:54:30
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Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department.
The Customer Service Representative will support customers with shipping needs through a multitude of avenues.
The Customer Service Representative plays a key role in delivering exceptional customer experience through timely communication, strong problem-solving skills, and a commitment to accuracy and safety.
If you thrive in a fast-paced environment and enjoy helping customers while keeping operations running smoothly, we encourage you to apply.
This is a Safety-Sensitive position.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
* Answering a variety of customer questions by phone, email, or in person regarding services, tools, and resources.
* Provide quotes to provide the customer with estimated costs for shipping their item(s).
* Provide bookings to customers to receive their item(s) for shipping.
* Researching customer inquiries which may require communicating with other departments or operating companies.
* Occasionally physically verify cargo information or obtain cargo measurements.
* Occasionally collect and scan bills of ladings.
* Occasionally assist with receiving/processing bills of lading from drivers or customers delivering freight.
* Ability to work with several programs and screens at a time.
* Occasionally assist with billing charges on customer invoices.
* Collect payment over the phone.
Benefits You Can Look Forward To:
* Health Insurance - medical, dental, and vision with low employee contributions
* Health Insurance for your family – we also contribute to medical, dental and vision for your family
* Paid Time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time
* Paid Holidays - 8 paid holiday a year in addition to PTO (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day)
* 401(k) with company match + additional annual retirement contribution
* Health and Wellness Program - FitOn
* Tuition Reimbursement
* Employee Assistance Program
* Life Insurance and AD&D – we pay for at no cost to you
* Long term disability – we pay for at no cost to you
* Opportunities for internal promotions/career advancement
* Family friendly work hours (closed on weekends and paid holidays)
* Discretionary Bonus Program
* Competitive wages with annual performance and wage reviews
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment.
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Type: Permanent Location: Seattle, US-WA
Salary / Rate: 27.11
Posted: 2026-05-09 07:53:01
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Burlington Telecom is looking for an energetic and motivated individual who is eager to learn, develop new skills, and grow with our team.
The Customer Experience Representative Intern will gain hands-on experience supporting the customer service experience for video, high-speed internet, and telephone services for residential and commercial customers.
This internship is designed to provide exposure to the telecommunications industry while developing communication, problem-solving, and customer service skills in a supportive and collaborative environment.
If you are looking for an opportunity to learn and grow in a friendly workplace, then Burlington Telecom is the place for you!
Job Type: Full-time
Rate: $17.00 - 18.00/hr.
Location: Onsite in our Burlington or Essex Office
Responsibilities Include:
* Ability to prioritize and organize effectively
* Assist with troubleshooting and basic problem-solving related to broadband equipment and customer service issues
* Ability to use personal computer and software applications (i.e.
word processing, spreadsheet, billing system)
* Knowledge of basic mathematics
* Gain familiarity with video, broadband, and phone products and services through on-the-job training
* Knowledge of common phone etiquette and de-escalation techniques
* Able to communicate clearly, educate customers and promote/sell company services
* Ability to work both independently and collaboratively while learning daily job responsibilities
* Must be flexible and able to handle multiple tasks concurrently
* Adapting, learning and delivering the best customer service our industry can give
* Support the promotion of company products and services
* Assist with researching customer complaints, processing payments, and billing adjustments under supervision
* Support sales initiatives by identifying customer needs and opportunities for additional services
* Assist with follow-up on sales leads and customer inquiries
* Resolve customer account issues
* Perform other duties as may be requested by supervisor
* Assist with service order provisioning through multiple user interfaces and systems
* Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
* Follow all safety rules and comply with company policies and specifications
* Speak and understand English language proficiently
You will need to have:
* Coursework, internship experience, customer service experience, or technical training related to telecommunications, electronics, or technology preferred
* High school diploma or GED equivalent
* Currently pursuing or recently completed a degree, certification, or technical training program preferred
* Bilingual preferred
* Valid driver's license
When you join Burlington Telecom...
You'll be joining an award-winning company and team. We also beli...
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Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-08 07:57:50
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Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions.
Discover how you can make a significant impact.
We are seeking a customer-focused and driven Customer Support Analyst 1 to join our Operations team reporting to the Director, Customer Success.
In this role, you will be on the front lines of delivering exceptional support to our customers, managing and resolving cases with a focus on quality, speed, and customer satisfaction.
We value our employees with competitive benefits and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!
This is a full-time opportunity with no travel required.
Remote but ideally located in the Cincinnati OH area.
What You'll Do:
* Review and assess customer-initiated incoming support cases and categorize case priority
* Respond to Level 1 and Level 2 online customer support cases, including:
* Customer-generated cases (supplier/distributor)
* Auto-generated cases (Ops Log Errors, PA Data, Missing Data)
* Transactional cases measured by contractual time-to-resolution (TTR)
* Meet Level 1 and Level 2 support case severity goals as defined by Manager
* Participate in shared hours of operation schedule
* Provide shared support for operations log and late/missing data monitoring
Requirements for Success:
* 0–3 years of related customer support or operations experience
* Associate or Bachelor’s degree, or significant industry experience
* Strong customer service skills
* Excellent written and oral communication skills
* Excellent organizational and project management skills
* Willingness to learn and grow in a fast-paced environment
* Data migration, management, or manipulation experience a plus
* Experience with databases, including writing queries, a plus
* Business system experience and understanding of Inventory Management a plus
Perks & Benefits:
* Remote-friendly and casual work environment
* 401k with 3.5% company match, vested after 2 years
* 20 PTO days + 1 birthday day off + 1 volunteer day + 11 company holidays
* Medical, dental, vision and other life/health insurance plans
* Paid parental leave
* Wellness reimbursement program
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management.
We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.
Please visit our careers website for additional information
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
See job description
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Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-05-08 07:54:04
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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Huntsville, AL corrugated box plant.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Huntsville Customer Service Manager.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
Location
3420 Stanwood Blvd NE, Huntsville, AL 35811
This is a fully onsite role based out of our Huntsville, AL plant.
Salary
$28 - $30/hr.
(based on experience level)
Schedule
Standard business hours; 8am to 5pm EST, Monday - Friday, with flexibility as needed based on customer demands .
What You Will Do
* Manage customer accounts like it's your own business through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department.
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed.
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 2+ years of customer service in a fast-paced en...
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Type: Permanent Location: Huntsville, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-07 08:37:56
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Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Kansas City, MO.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Schedule: Monday - Friday | 7:30 AM - 4:30 PM CST (with flexibility as needed)
Our Team
At Georgia-Pacific, we believe in empowering our employees and encouraging continuous learning.
You'll be part of a team that values collaboration, problem-solving, and doing the right thing-even when no one's looking.
Our Kansas City box plant supports customers across the region, and our Customer Service team plays a vital role in keeping everything running smoothly.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution.
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish.
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed.
* Track and reconcile order-related information, supporting light billing and payment tracking functions.
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools.
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns.
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve.
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows.
Who You Are (Basic Qualifications)
* 2+ years of customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service.
* Strong Excel skills (data entry, basic formulas, spreadsheet organization).
* Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure.
* Strong communication skills and the ability to build relationships across departments and with customers.
* Highly organized and detail-oriented, especially in managing data and account accuracy.
* Demonstrates strong critical thinking skills by analyzing customer concerns, identifying root causes, and delivering effective, timely solutions that enhance the overall customer experience.
* Willingne...
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Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2026-05-07 08:11:00
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About CORE
CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities.
With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.
Job Summary
The Quality Assurance (QA) Analyst is responsible for evaluating contact center interactions to ensure high-quality service delivery and a consistently positive member experience and enhanced employee experience.
This role reviews member contacts across channels, identifies coaching and training opportunities, and analyzes trends and patterns to improve satisfaction, performance, and operational effectiveness.
Essential Duties and Responsibilities
Quality Monitoring & Evaluation
* Review and evaluate member interactions (calls, chats, emails, and/or other channels) against established quality standards, policies, and procedures
* Accurately score interactions using QA rubrics and document findings clearly and consistently
* Ensure compliance with regulatory, policy, procedure and employee and member experience requirements
Coaching & Performance Support
* Partner with supervisors and leaders to deliver actionable coaching feedback based on QA results
* Participate in or lead calibration sessions to ensure scoring consistency
* Identify individual and team-level coaching opportunities and recommend corrective actions
Training & Development Support
* Identify recurring knowledge gaps and performance trends that indicate training needs
* Collaborate with training teams to recommend updates to onboarding, refresher training, and job aids
* Support rollout of new processes, products, tools and/or scripts by validating effectiveness through QA reviews
Trend & Data Analysis
* Analyze QA results to identify patterns, systemic issues, and opportunities to improve member and/or employee experience
* Prepare reports and dashboards summarizing quality scores, trends, and insights
* Provide recommendations that support improvements in member and employee satisfaction ratings, first contact resolution, and overall service quality
Continuous Improvement
* Participate in quality improvement initiatives and cross-functional projects
* Recommend enhancements to QA tools, processes, and evaluation criteria
* Serve as a subject matter expert on member and employee experience and quality standards
Minimum Qualifications of Position
* 2+ years of experience in a contact center environment (QA, training, coaching, or frontline experience)
* Strong understanding of contact center metrics and quality standards
* Excellent listening, analytical, and attention-to-detail skills
* Ability to deliver constructive feedback in a professional and supportive manner
* Proficiency ...
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Type: Permanent Location: Sedalia, US-CO
Salary / Rate: 31.74
Posted: 2026-05-07 07:57:33
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Customer Account Coordinator - Madera, CA
Location: This is a fully onsite role based at our Madera, CA site
Schedule: Monday - Friday | 8:00 AM - 5:00 PM PST (with flexibility as needed)
Pay : $23.00 - $29.00 per hour, based on qualifications
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to join our team in Madera, CA.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you will serve as the primary point of contact between customers, internal teams, and the sales organization, managing the order process from start to finish with accuracy and urgency.
The ideal candidate demonstrates strong attention to detail and accountability, as this position involves high-volume order entry, item setup, light accounting tasks, and frequent cross-functional communication.
Success in this role requires the ability to adapt quickly, prioritize effectively, and maintain a high level of accuracy in a fast-paced environment.
Our Team
Georgia-Pacific is a well-rounded and developed team with a high level of experience and knowledge with corrugated boxes.
We believe in empowering our employees and fostering continuous learning.
Delivering best-in-class service is a top priority, and the Customer Account Coordinator plays a critical role in achieving that goal.
Our leadership team is committed to developing talent and cultivating a positive, principle-driven culture grounded in Principle Based Management™ (PBM).
If you're looking to be part of a team where your contributions are valued, supported, and make a meaningful impact, this is an excellent opportunity.
What You Will Do In Your Role
* Manage customer accounts through proactive communication via phone and email, while collaborating with internal teams to ensure a high level of customer satisfaction
* Create and maintain spreadsheets to track inventory, order status, and other customer- and production-related data
* Accurately enter and manage orders, cancellations, and changes for multiple customer accounts, with a strong focus on customer requirements
* Coordinate product shipments in partnership with the shipping department
* Work with Quality Assurance to follow up on customer feedback, identify root causes, and provide effective solutions
* Monitor and manage inventory to support production planning and efficiency
* Perform accounts payable and receivable duties
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve.
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows.
* Cross functional administrative support
* Flexibility to work a schedule that supports business n...
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Type: Permanent Location: Madera, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-07 07:34:27
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Responsibilities:
- Use various tools and processes to complete data migrations from different data sources
- Work with clients to understand their data requirements and develop data strategies to meet those requirements
- Develop and maintain databases, data models, and data dictionaries
- Analyze data to identify trends and insights that can help our clients make better recommendations
- Collaborate with cross-functional teams to ensure data accuracy and consistency
- Stay up-to-date with industry trends and advancements in data technology
Requirements:
- Education in Information Systems, or relevant field
- Experience in data management and data integrations.
- Proficiency in data integration tools and technologies
- Excellent analytical, problem-solving, and communication skills
- Proficiency in project management tools and software
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Type: Permanent Location: Cebu City, PH-CEB
Salary / Rate: 19500
Posted: 2026-05-06 09:12:28
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Your Job
The Customer Service Specialist is an integral part of the Monee busbar team operations.
Each account specialist takes ownership of their assigned accounts and represents the "Voice of the Customer" (VOC) in all sales and operations activities to ensure optimal efficiency and satisfaction.
In order to comply with U.S.
export control laws and regulations, this position requires applicants to either provide proof of U.S.
citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms Regulations and/or the Export Administration Regulations.
Our Team
You'll be part of the Power Solutions Business Unit (PSBU) - Busbar team at Molex, based in Monee, Illinois, one of Molex's long-standing manufacturing and engineering sites.
The Monee location has supported busbar design and production for decades and plays a central role in North American busbar manufacturing within the PSBU organization.
The Busbar team partners closely across engineering, manufacturing, quality, supply chain, and commercial functions to deliver power distribution solutions used in demanding applications where reliability and performance matter most.
Work at the Monee site spans the full product lifecycle, from design and manufacturing processes to continuous improvement and operational execution, creating opportunities to see the real-world impact of your contributions.
What You Will Do
* Manage customer inquiries via phone, email and online systems in a timely professional manner.
* Process orders, Quotations and RMA's
* Coordinate with production and supply chain teams to confirm product availability, lead times, and delivery schedules.
* Monitor order status and proactively communicate updates or delays to customers.
* Resolve customer complaints, discrepancies, and issues efficiently.
* Support pricing, invoicing and documentation requirements.
* Collaborate with sales and account management teams to support customer retention and growth.
Who You Are (Basic Qualifications)
* High school diploma or equivalent
* Strong communication and problem-solving skills
* Ability to manage multiple priorities in a fast-paced environment.
* Works independently and makes educated decisions.
* Proficiency in Microsoft Office
What Will Put You Ahead
* Customer service experience in a manufacturing or industrial environment
* Experience with order management and logistics coordination
* Ability to work cross functionally with internal teams.
* Customer-focused mindset with proactive approach.
For this role, we anticipate paying $50,000 - $62,000 per year.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
An...
....Read more...
Type: Permanent Location: Monee, US-IL
Salary / Rate: Not Specified
Posted: 2026-05-06 09:08:50
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Location: Onsite in Spartanburg, SC
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Spartanburg, SC.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial opera...
....Read more...
Type: Permanent Location: Spartanburg, US-SC
Salary / Rate: Not Specified
Posted: 2026-05-06 07:50:08
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JOB SUMMARY
Provides product application support to clients via the telephone and/or Internet (e.g., instant message, email).
Assesses nature of product or service issues and resolves support problems through independent judgment and advanced troubleshooting skills.
ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES
· Diagnoses and resolves client application questions or problems over the telephone/Internet in the areas of product functionality, system configuration/setup and bugs/enhancements.
· Tracks and documents inbound support requests and ensures proper notation of client problems or issues
· Maintains a log (SNOW) of issues and conveys client feedback regarding issues and collaborates with product development staff, via problem record or issue case to improve on current design or to identify possible problems with design
· Searches for known issues and product information in the Knowledge Base to speed problem resolutions; Ensures case documentation is accurate, complete, clear and consistent with Support policy
· Works directly with clients requiring basic product knowledge and basic troubleshooting skills
· Reproduces client issues to identify root cause and provides data to the appropriate resources for analysis
· Responds to, works and closes cases within established timelines and SOP's; Communicates accurate expectations to the clients
· Assists field technicians who are troubleshooting problems or repairing product.
· Works directly with mentor on skill development to build towards independence
· Knows when to escalate to the next tier level
· Participates in quality processes
Education
Education Level
Education Details
Required/Preferred
Bachelor's Degree
Preferred
Work Experience
Experience
Experience Details
Required/Preferred
0-2 years
relevant work experience
Preferred
Knowledge, Skills and Abilities
· Knowledge of Altera Solutions, Altera clients and familiarity with the healthcare industry in general
· Intermediate level understanding of the C# code and SQL.
· Ability to apply basic knowledge of solution features and functionality to ask rudimentary troubleshooting questions
· Understands and abides by Change Control Policy and Procedures
· Validates problem resolution with client and obtains permission for case closure
· Adheres to policies and processes as provided for client and internal environment access
· Collects information under direction by utilizing the appropriate diagnostics and tools
Working Arrangements
· Standard work week or as defined by assignment requirements
· Primarily works in standard office environment or remotely
· May require after-hours, on-c...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 360648
Posted: 2026-05-03 08:20:51
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Your Job
Our Georgia Pacific Industrial Plasters LLC seeks a proactive and detail-oriented professional to manage and support customer service & production scheduling functions for GPIP facilities and reloads.
This role acts as the primary liaison between customers, operations, and transportation to ensure accurate orders, timely issue resolution, and smooth account operations.
This role is based out of our Georgia Pacific headquarters in Atlanta, GA, though other locations may be considered.
Our Team
At GP Industrial Plasters, you will be part of a dynamic team committed to delivering exceptional service and supporting operational excellence.
We offer opportunities for growth within a collaborative and supportive environment
What You Will Do
* Serve as primary contact for orders, status updates, and account issues.
* Enter and track orders; produce order-status and account reports.
* Support demand planning and production scheduling across three GPIP facilities.
* Coordinate logistics and transportation for customer accounts.
* Share customer requirements with operations and commercial teams.
Who You Are (Basic Qualifications)
* Strong communication and multitasking skills.
* Ability to generate and interpret operational reports.
Who You Are (Preferred Qualifications)
* Customer service or account management experience preferred.
* Experience with SAP, demand planning, and production scheduling a plus.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products.
In addition to the products we make, we operate one of the largest recycling businesses.
Our more than 30,000 employees in over 150 locations are empowered to innovate every day -to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulf...
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Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-02 07:59:56
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Area Customer Service Manager - Corrugated
Location: This is a hybrid role, you will be supporting two sites and will be expected to be onsite at one location most days.
Candidate will need to live within daily commutable distance of either site Martinsville, VA or Asheboro, NC.
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific, LLC is seeking an innovative and driven Area Customer Service Manager to lead our Customer Service team for our Corrugated facilities in Martinsville, VA and Asheboro, NC.
In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers.
You will have the opportunity to enhance customer experience and contribute to our company's success as a key member of the leadership team.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
Check out these videos/links to learn more about the Corrugated Business at Georgia-Pacific:
Georgia-Pacific: How Corrugated Boxes are Made
Georgia-Pacific: Corrugated
www.gppackaging.com
What You Will Do
* Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business
* Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company's vision and goals.
* Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.
* Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.
* Identify and implement process improvements that enhance the customer experience and drive operational excellence.
* Empower team members to recognize their strengths, grow professionally, and contribute to the team's success.
* Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.
* Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.
* Champion our business philosophy by promoting ...
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Type: Permanent Location: Ridgeway, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-02 07:59:42
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Area Customer Service Manager - Corrugated
Location: This is a hybrid role, you will be supporting two sites and will be expected to be onsite at one location most days.
Candidate will need to live within daily commutable distance of either site Martinsville, VA or Asheboro, NC.
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific, LLC is seeking an innovative and driven Area Customer Service Manager to lead our Customer Service team for our Corrugated facilities in Martinsville, VA and Asheboro, NC.
In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers.
You will have the opportunity to enhance customer experience and contribute to our company's success as a key member of the leadership team.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
Check out these videos/links to learn more about the Corrugated Business at Georgia-Pacific:
Georgia-Pacific: How Corrugated Boxes are Made
Georgia-Pacific: Corrugated
www.gppackaging.com
What You Will Do
* Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business
* Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company's vision and goals.
* Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.
* Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.
* Identify and implement process improvements that enhance the customer experience and drive operational excellence.
* Empower team members to recognize their strengths, grow professionally, and contribute to the team's success.
* Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.
* Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.
* Champion our business philosophy by promoting ...
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Type: Permanent Location: Asheboro, US-NC
Salary / Rate: Not Specified
Posted: 2026-05-02 07:59:39
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Your Job
As the Director of Customer Service, you will build and lead a high-performing, customer-facing organization supporting aerospace and defense customers with rugged connectors, cable assemblies, and interconnect solutions.
You will be accountable for order management, technical customer support, and aftermarket and repair services while strengthening long-term customer relationships.
This role requires a deep understanding of aerospace and defense supply chains, regulatory requirements (ITAR/EAR, DFARS), and ruggedized interconnect products.
You will partner closely with Sales, Engineering, Operations, Quality, and Supply Chain to improve on-time delivery, reduce cycle times, and deliver an exceptional customer experience.
Our Team
You will lead a customer service organization of approximately 8-20 direct and indirect reports across customer service, order management, technical support, and aftermarket/repair functions.
The team works cross-functionally with commercial, engineering, operations, and supply chain partners to support mission-critical aerospace and defense programs.
What You Will Do
* Set and execute the customer service strategy across order management, technical support, aftermarket programs, and returns and repairs.
* Lead, develop, and scale a customer service organization, including recruiting, training, and career development for both on-site and remote team members.
* Own customer-facing performance metrics including On-Time Delivery (OTD), order cycle time, first response time, case resolution time, customer satisfaction (CSAT/NPS), and warranty and return rates.
* Manage customer escalations involving complex technical issues, scheduling constraints, and contractual requirements with OEMs, prime contractors, defense customers, and distributors.
* Partner with Sales and Applications Engineering to ensure smooth transitions from quote to delivery and timely resolution of technical questions related to drawings, part numbers, and specifications.
* Oversee repair depot and RMA operations, including repair turnaround time, spares management, and lifecycle or obsolescence support.
* Ensure compliance with aerospace and defense standards and regulations, including ITAR/EAR, AS9100, NADCAP, and DFARS requirements.
* Collaborate with Supply Chain and Operations to reduce lead-time variability, manage demand surges, and mitigate material shortages.
* Drive continuous improvement initiatives using Lean, Six Sigma, and process automation to streamline workflows and reduce manual effort.
* Lead customer performance reviews, service-level agreements, and customer scorecards.
* Partner with Legal, Pricing, and Sales to manage customer contract terms related to service, warranty, pricing, lead times, and repair obligations.
Who You Are (Basic Qualifications)
* Bachelor's degree in Engineering, Business, Supply Chain, or a related field.
* At least 8 years of...
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Type: Permanent Location: Georgetown, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-01 08:42:42
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Job Description:
Location: Indianapolis, IN.
This is a hybrid position with 1 day work from home.
Shifts: Monday - Friday: 10am ,11am, or Noon EST start time.
Wednesday - Sunday 1pm Start Time
*8-hour shift and a 30-minute lunch break.
Compensation: $18
Company Overview
Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America.
Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets.
Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.
Summary
The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.
Responsibilities
* Answer inbound calls regarding locate requests, rescheduling, community standards, damages, etc.
* Perform data entry and other administrative functions
* Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely communication of the tickets to the appropriate USIC staff
* Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary
* Work with USIC field staff, as well as on-call contractors to reschedule service tickets, document in the USIC Ticket Pro system
* Call and e-mail USIC field tech/contractors to reschedule ticket completion date, document and follow up with the technician in the field
* Assist with projects and other administrative tasks as needed based on business needs
Requirements
* Ability to utilize computers and other office equipment
* Must be proficient in Microsoft Office, Excel and Outlook
* Excellent customer service skills
* Must be detail oriented and able to multi-task
* Excellent oral and written communication skills
* Excellent organizational skills
* Ability to work in a multi-line phone system environment
* High school education or equivalent; some college preferred
* Data entry experience preferred
* Reliable transportation required
We are an Equal Opportunity Employer.
Veterans are encouraged to apply.
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Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-05-01 08:34:29
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Job Description
Technical Customer Support Representative (TCSR)
This role reports to the Customer Support Manager.
Salary Range: $27-32/hour.
What You'll Do:
As a Technical Customer Support Representative, you'll provide technical phone support to customers using the OBIX system.
Your main goal is to quickly find and fix their technical problems.
You'll offer excellent customer service, work well with a team, manage your tasks effectively, and handle a busy workload.
This role involves working on-call and rotating shifts, and you'll be expected to work independently with little supervision.
Your Responsibilities:
* Help customers through difficult or emotional situations.
* Respond to customer needs quickly and ask for feedback to improve service.
* Skillfully gather and analyze information to find solutions, working well with others to solve problems.
* Support Windows servers (2008, 2012, 2016) and desktops (Windows 7, 8, 10).
* Help with assigned projects, sharing updates on progress and changes.
* Finish projects and administrative tasks on time and correctly.
* Follow company policies and procedures.
* Support the company's goals and values.
* Help monitor BeCA calls.
Experience & Education:
* 3 to 5 years of relevant experience.
* An Associate's degree in a technical field or similar training from a two-year college or technical school is required.
A Bachelor's degree is preferred.
* Must have MCP or MCTS certification, and A+ certifications.
Network+ certification is a plus.
* You'll need to complete specific training and certification for our company's software.
* Experience using ticketing software.
* Experience working in a 24/7 environment.
Skills & Knowledge:
* Excellent ability to understand, analyze, troubleshoot, and fix technical problems.
* Strong communication skills, both spoken and written, and good phone manners.
* Solid understanding of Windows 7 Pro, Windows 8, and Windows 10 for desktop support and maintenance.
* Good understanding of Windows Server 2008/2012/2016.
* Experience with computer hardware for servers and workstations.
* Experience supporting network systems, including Microsoft Active Directory, TCP/IP, DNS, DHCP, WINS, anti-virus software setup, Windows Updates, IIS, and Terminal Services.
* Familiarity with database software.
* Able to write clear reports and emails, and communicate effectively with customers and co-workers.
* Skilled in using spreadsheet and word processing software.
Other Requirements:
* Willingness to travel occasionally and work overtime when needed.
* Must have a valid driver's license and passport.
* Must have reliable transportation.
* Maintain a professional attitude, treating everyone with respect, especially when under pressure.
* Be dependable and on time for work, meetings, and appointments.
* Able to carry and lift compu...
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Type: Permanent Location: Springfield, US-IL
Salary / Rate: 27.49
Posted: 2026-04-30 08:23:20
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Your Job
Georgia Pacific Corrugated LLC is seeking a Customer Service Manager to support our Bradford, PA box plants.
You will lead a team that delivers exceptional customer experience to our valued customers.
In this role, you will work directly with the Customer Account Coordinators, our General Manager, Sales and Operations groups to maintain an uninterrupted order flow to the customer.
You will have the opportunity to leverage your excellent communication skills and attention to detail to coordinate activities across multiple customers.
To excel in this position, you should show a strong sense of urgency, economic awareness, excellent organizational skills, and the ability to manage several competing priorities at once.
The ideal candidate is self-driven, takes initiative, enjoys problem-solving, and engages with customers and team members to deliver best-in-class service.
Location: This role is based on site at our Bradford, Pennsylvania facility.
Schedule: 8am-5pm Monday-Friday, with flexibility as needed based on business needs.
Our Team
As a Customer Service Manager, you will play a pivotal role in leading a team of 2-3 customer service members, ensuring a high standard of service excellence.
This role operates in a fast-paced manufacturing environment where priorities can shift quickly, requiring flexibility and real-time problem solving.
Our culture is defined by the Principle Based Management ™ philosophy which guides everyday decision making and provides employees with opportunities to contribute and personally benefit from the value they create.
What You Will Do
* Lead, coach, and develop a high-performing customer account coordinator team.
* Facilitate phone, email, and chat service requests from our valued customer base with professionalism and efficiency.
* Monitor the team workload to ensure adequate customer support and adherence to correct procedures.
* Develop deep knowledge of the system and business processes.
Your knowledge and experience will make you a valuable resource for the team, as you coach and develop individual team members and provide training to enhance their skills and knowledge base.
* Exercise sound judgement to make timely decisions that balance customer needs, operational capability, and financial impact.
* Help with production and scheduling needs in collaboration with the Planner and Director of Operations.
* Collaborate closely with Sales, National Accounts, and Operations to build meaningful relationships that maintain our high service standards and contribute to the success of the area plants.
* Act as a liaison between the sales team, customer service, and operations during new business onboarding.
* Assist in reviewing, refining, creating training materials, process flows or change communications.
* Process all customer orders per customer contracts and agreements, balancing customer advocacy with operational and financial discipline.
...
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Type: Permanent Location: Bradford, US-PA
Salary / Rate: Not Specified
Posted: 2026-04-29 08:28:00
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Your Job
Georgia-Pacific is hiring for a Product Support Specialist to join our Technical Services team!
This role will work out of our offices in Decatur, GA and Atlanta, GA.
Our Team
The Technical Services team at Georgia-Pacific Building Products is dedicated to supporting our customers and partners with expert building product guidance and responsive warranty claims support.
As a customer-facing group within the Innovations team, we collaborate across the business to deliver solutions that drive value and build trust.
Join us and help shape the future of building products through service, innovation, and teamwork.
What You Will Do
Technical Product Support:
• Provide technical support for Georgia-Pacific Building Products (gypsum, structural
panels, lumber)
• Manage inbound inquiries (phone calls and emails) from both internal and external customers
• Provide timely, accurate, data-based solutions.
• Capture and enter accurate customer records into CRM
• Collaborate with team members and other departments for efficient issue resolution
• Cross functional collaboration across the organization
Claims Processing:
• Process product warranty claims applying critical and economic thinking
• Communicate claim status updates to customers and resolve related issues
• Track and analyze claims data to identify trends and maintain accurate records
Data Analysis:
• Analyze data and provide insights on customer trends, product trends and claim trends
Who You Are (Basic Qualifications)
* 2-3 years of related work experience (technical support, claims processing, customer service, or similar).
* Experience in building products, manufacturing and/or construction industry.
* Proficiency with Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint).
* Strong written and verbal communication skills; able to prepare clear technical summaries and customer-facing status updates.
* Ability to travel up to 15%.
What Will Put You Ahead
* Experience with Salesforce.com or similar CRM systems.
* Background in commercial construction engineering, building science, product design, or technical consulting.
* Claims management experience.
* Data-analysis skills (Excel pivot tables, graph, and charts or equivalent).
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-04-29 08:27:55
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Your Job
Georgia-Pacific is hiring for a Product Support Specialist to join our Technical Services team!
This role will work out of our offices in Decatur, GA and Atlanta, GA.
Our Team
The Technical Services team at Georgia-Pacific Building Products is dedicated to supporting our customers and partners with expert building product guidance and responsive warranty claims support.
As a customer-facing group within the Innovations team, we collaborate across the business to deliver solutions that drive value and build trust.
Join us and help shape the future of building products through service, innovation, and teamwork.
What You Will Do
Technical Product Support:
• Provide technical support for Georgia-Pacific Building Products (gypsum, structural
panels, lumber)
• Manage inbound inquiries (phone calls and emails) from both internal and external customers
• Provide timely, accurate, data-based solutions.
• Capture and enter accurate customer records into CRM
• Collaborate with team members and other departments for efficient issue resolution
• Cross functional collaboration across the organization
Claims Processing:
• Process product warranty claims applying critical and economic thinking
• Communicate claim status updates to customers and resolve related issues
• Track and analyze claims data to identify trends and maintain accurate records
Data Analysis:
• Analyze data and provide insights on customer trends, product trends and claim trends
Who You Are (Basic Qualifications)
* 2-3 years of related work experience (technical support, claims processing, customer service, or similar).
* Experience in building products, manufacturing and/or construction industry.
* Proficiency with Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint).
* Strong written and verbal communication skills; able to prepare clear technical summaries and customer-facing status updates.
* Ability to travel up to 15%.
What Will Put You Ahead
* Experience with Salesforce.com or similar CRM systems.
* Background in commercial construction engineering, building science, product design, or technical consulting.
* Claims management experience.
* Data-analysis skills (Excel pivot tables, graph, and charts or equivalent).
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and...
....Read more...
Type: Permanent Location: Decatur, US-GA
Salary / Rate: Not Specified
Posted: 2026-04-29 08:27:54
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The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.
Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.
With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.
Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality.
We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.
Reporting to the General Manager, the Customer Service Supervisor is responsible for the daily functions of customer service within the Plant.
Ensures that departmental goals and targets are met with primary focus on customer service to both internal and external customers.
Responsibilities
* Coordinates all activities required to resolve and respond to customer issues in a quick, efficient and professional manner.
* Delegates, monitors and coordinates department daily functions to meet deadlines required by customers, sales and operations.
* Administers Accounts Payable for the plant:
+ tracking purchase orders
+ coding invoices
+ reconciliation of receipts to bills
* Resource person in the plant for HR administration, new employee setup, and maintenance of files related to personnel, benefits, orientation of new staff and payroll setup.
* Resource person for Accounts Receivable.
* Performs various administrative duties:
+ information requests
+ routine reports
+ ordering supplies
+ handling vendors
+ administrative support to General Manager and QA Manager
* Assists with other tasks as assigned by Supervisor.
* SUPERVISION GIVEN: Supervises the Customer Service Administrator and/or Office Administrator
Qualifications
* Associate Degree or equivalent from a two (2) year college; or equivalent combination of education and experience.
* Minimum of 3-5 years related customer service experience.
* Experience supervising a customer service department preferred.
* Ability to communication effectively both orally and in writing.
* Strong organizational skills.
* Intermediate Microsoft office skills.
* Strong problem solving skills.
Training Required
* Must complete all required training for a “Customer Service Supervisor” outlined in the training manual.
Benefits
Sotera Health offers a competitive benefits package that includes:
* Medical, Rx, Dental, Vision, Disability, Life Insurance, Health Savings and Flexible Spending A...
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Type: Permanent Location: West Memphis, US-AR
Salary / Rate: Not Specified
Posted: 2026-04-28 08:31:49
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Lynden Logistics is seeking a detail oriented, hands-on Warehouse Associate to join our perishables team in Anchorage, AK.
If you thrive in a dynamic environment where each day is unique, Lynden is the place for you.
This is a safety sensitive position.
We’re looking for someone who thrives in a fast-paced, team-oriented environment, and is passionate about supporting both Warehouse and Office operations.
Why You’ll Love Working at Lynden Logistics:
Compensation – Competitive pay with a discretionary bonus program
Healthcare – Medical, dental and vision plans
Paid Time Off – 17 days paid time off, PTO days increase with years of service
Holidays – 8 paid holidays
Retirement Plan – 401K with up to 50% of the first 6% contributed matched
Extras – Life Insurance, Accidental Death & Dismemberment Insurance, Long Term Disability Coverage and Employee Assistance Program at no cost to you!
Tuition Reimbursement program
What You’ll Do:
* Operate within both warehouse and office settings, supporting warehouse operations primarily and office operations as needed.
* Help load/unload trucks and stage freight.
* Manage all aspects of perishables shipping, from receiving customer orders to preparing airline bills and ensuring safe transport.
* Analyze and solve complex logistics situations, meeting legal, company, and customer expectations.
* Provide outstanding service through daily communication with internal and external customers.
* Accurately enter data into our operational system.
* Ensure timely delivery of freight and clearance where applicable.
* Meet SOP and SOW standards in accordance with company policy.
What You Bring:
* High school education or equivalent
* Forklift and pallet jack experience
* Ability to read and interpret documents such as tariffs, safety rules, operating and maintenance instructions, and procedure manuals.
* Strong math skills for computing pricing, costs, fees, and weights and measures.
* Experience working with vendors, customers, and other company departments to meet deadlines.
* Proficient computer skills.
* Must pass background check and pre-employment drug test (including marijuana).
This role is safety sensitive.
* Ability to obtain and maintain TSA Security Threat Assessment (STA) or recognized equivalent credentials.
If you’re a hands-on professional who enjoys a variety of responsibilities and takes pride in delivering great service, we’d love to hear from you.
Apply now and help us keep the world moving!
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: 23
Posted: 2026-04-28 07:52:04
