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Company Overview FHC has been a national leader for over two decades, providing contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions.
As an industry leader, we proudly support clients across higher education, government, financial services, healthcare, telecommunications, and utilities.
Were hiring part-time Contact Center Representative's for an exciting opportunity supporting a state-wide program.
This role offers the chance to make a meaningful impact while working in a professional, fast-paced environment.
Project Hours of Operation: Monday Friday, (7:00 AM PST- 6:00 PM PST) 4 hour shifts approximately 20 hours per week.
Essential Functions Receive high volume in-bound calls and assist customers with starting/stopping/transferring serviceRespond to incoming calls from customers in a professional and courteous manner.Occasional out-bound calls for verification purposesDocument interactions in the system accurately and efficiently through data entry.Research and resolve customer questions and issues using online tools and systemsOperate multiple applications, databases, and computer programsAssist customers with setting up payment arrangements, budget billing and processing paymentsGuide customers in setting up and accessing their online accounts.Assist customers with reviewing and disputing invoices accurately.Investigate billing discrepancies and reconcile credits, payments, and account balances as needed.Maintain confidentiality of sensitive information in compliance with regulations.
Competencies Basic to intermediate knowledge of utility regulatory requirements, codes, and operations needed to prioritize and oversee customer interactions.
Demonstrated ability to learn and apply organizational structures, policies, procedures, processes, and department-specific requirements.
Ability to interact professionally with internal and external employees and customers to answer questions and resolve issues with tact and diplomacy.
Ability to handle sensitive and confidential information in compliance with PCI requirements and Personally Identifiable Information (PII) policies.
Proven success working in a customer service environment, including the ability to:Focus on tasks and follow established proceduresApply procedures in the correct sequenceMake decisions with limited informationWork effectively within a structured team environment Knowledge of utility industry processes, including: Issuing meter and service orders for inspections and adjustmentsReviewing credit information to determine security requirements and financing eligibilityResponding to billing and account inquiries, including high bills, payment history, credit tracing, and rate applicationsDetermining appropriate actions for open and closed service accountsMeeting established quality and productivity standardsFollowing Customer and Emergency Contact Center protocols for gas odor complaints and emergency situations Ability to report o...
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Type: Permanent Location: North Andover, US-MA
Salary / Rate: Not Specified
Posted: 2026-08-05 09:43:58
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Company Overview FHC has been a national leader for over two decades, providing contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions.
As an industry leader, we proudly support clients across higher education, government, financial services, healthcare, telecommunications, and utilities.
Were hiring exceptional Contact Center Representative's for an exciting opportunity supporting a state-wide program.
This role offers the chance to make a meaningful impact while working in a professional, fast-paced environment.
Project Hours of Operation: Monday Friday, 10:00 AM 9:00 PM EST (7:00 AM PST- 6:00 PM PST) Essential Functions Receive high volume in-bound calls and assist customers with starting/stopping/transferring serviceRespond to incoming calls from customers in a professional and courteous manner.Occasional out-bound calls for verification purposesDocument interactions in the system accurately and efficiently through data entry.Research and resolve customer questions and issues using online tools and systemsOperate multiple applications, databases, and computer programsAssist customers with setting up payment arrangements, budget billing and processing paymentsGuide customers in setting up and accessing their online accounts.Assist customers with reviewing and disputing invoices accurately.Investigate billing discrepancies and reconcile credits, payments, and account balances as needed.
Maintain confidentiality of sensitive information in compliance with regulations.
Competencies Basic to intermediate knowledge of utility regulatory requirements, codes, and operations needed to prioritize and oversee customer interactions.
Demonstrated ability to learn and apply organizational structures, policies, procedures, processes, and department-specific requirements.
Ability to interact professionally with internal and external employees and customers to answer questions and resolve issues with tact and diplomacy.
Ability to handle sensitive and confidential information in compliance with PCI requirements and Personally Identifiable Information (PII) policies.
Proven success working in a customer service environment, including the ability to:Focus on tasks and follow established proceduresApply procedures in the correct sequenceMake decisions with limited informationWork effectively within a structured team environment Knowledge of utility industry processes, including: Issuing meter and service orders for inspections and adjustmentsReviewing credit information to determine security requirements and financing eligibilityResponding to billing and account inquiries, including high bills, payment history, credit tracing, and rate applicationsDetermining appropriate actions for open and closed service accountsMeeting established quality and productivity standardsFollowing Customer and Emergency Contact Center protocols for gas odor complaints and emergency situations Ability to report on operational directive...
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Type: Permanent Location: North Andover, US-MA
Salary / Rate: Not Specified
Posted: 2026-08-05 09:40:23
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Make a Difference
At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.
Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.
Together, we thrive, push our limits, and work as team to help you reach your full potential.
What will your job look like?
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front-line representative of the Company.
Service: Kern Transit
Location: Bakersfield, CA
Starting Pay Rate: $22.00
What You’ll Do (Essential Functions)
* Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
* Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing company systems
* Listen and obtain information from callers in a professional, systematic and organized manner
* Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
* Assume responsibility for self-development and career progression
* Maintain flexibility in efforts to provide quality service to our members and help achieve business and operational goals
* Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by company standards
* May be required to work weekends and/or holidays, as needed
* Maintain confidential information standards within a fast paced environment
* Relate to a diversity of requests
* Identify with customer needs and circumstances
* Tactfully question and obtain necessary information
* Recognize, handle and refer situations of an emergent nature
What We’re Looking For (Knowledge, Skills & Abilities)
Qualifications
* High School Diploma or G.E.D.
* Previous experience working in a customer service call center, preferred
* Customer service experience
* Knowledge Microsoft Outlook and Microsoft Word
* Exemplary communication and phone skills
* Ability to maintain high level of confidentiality
* Regular attendance is required
*
What’s in it for you
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Tuition Reimbursement
* Perks Discount Program
* Leadership Mentoring Opportunities
Equal Opportunity Employer: MTM Transit is an equal opportunity employer. MTM Transit considers qualified candidates with a criminal history in a manner consistent with the requ...
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Type: Permanent Location: Bakersfield, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-05 09:28:09
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What Will Your Job Look Like?
The primary job function of the Regional Care Coordinator is to manage the member’s experience, once trip intake is completed, through the completion of transportation.
The members that this role manages will be determined by corporate guidelines and regional leadership.
The Regional Care Coordinator will be responsible for trip monitoring, trip recovery, templating, problem solving, updating customer notes, outbound calls to members/providers/facilities to confirm/correct/verify trip information, member education, and ensuring successful trip outcomes.
This position is a hybrid role requiring 3 days a week on-site.
Address: 105 Roanoke St E, Blacksburg, VA 24060
What You’ll Do:
* Act as liaison and partner with health plan clients, members, and internal/external partners to coordinate a superior experience for members identified needing extra care
* Provide member support based on a population identified by the client or internal stakeholder
* Provide Trip monitoring/confirmations, trip recovery, templating, problem solving, calls to members/facilities/providers to confirm/verify/correct transportation, ensure trips accuracy prior to facility holiday changes and emergency trip mitigation during disaster situations
* Ensure excellent and professional written and/or oral communication, and a sincere personal commitment to promptness, reliability, and quality of work
* Maintain an impacted member list and provide follow ups to ensure the members got to and from their appointments safely and on time
* Document escalations and action plans in the appropriate intake systems
* Understand the Operations department to better service and care for both customers and fellow employees
* Process escalated trips in a timely manner to prevent complaints or a member service failure
* Report issues, unusual trip circumstances and/or inefficiencies of vendor operations to local or corporate leadership for prompt resolution
* Maintain a strong working understanding of MTM technology, portals and applications and how it applies NEMT services for members, transportation providers and medical facilities
* Demonstrate flexibility in assignments to better serve members and help MTM achieve its business and operational goals of reducing complaints, mitigating service failures, and removing barriers
* Adhere to policies and procedures and training
* Ensure compliance with assigned KPIs and contract requirements
* Adhering to all standard monthly development sessions such as monthly manager meetings (MMM) for documentations including Attendance, Performance and Adherence to schedules
* Ensure the documentation of internal complaints/grievances, the coordination of care coordination services, and the setting of reservations for select managed facilities and members
* Other duties as assigned
What You’ll need:
* High school diploma or G.E.D.
equ...
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Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-05 09:20:04
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The Opportunity (General Summary) Responsible for tracking and responding to customer issues and complaints.
Ensures reliable, high-quality technical support for customers.
This role combines deep platform knowledge with customer engagement, serving as an initial point of contact with the customer.
Support specialists work closely with support, engineering, product, and services teams to improve platform performance, customer satisfaction, and overall mission outcomes.
Key Responsibilities (Principal Duties and Accountabilities
*Essential Functions) Serve as the initial point of contact for complex technical, operational, and customer issues, ensuring timely resolution and clear communication with enterprise and government customers.Utilize existing support processes, service levels, and escalation paths to deliver consistent, high-quality support across all Vidterra platforms.
Suggest improvements for these resources and services to the Director of Customer Success & Support.Partner closely with support, engineering, product, and services teams to identify recurring issues, influence product improvements, and ensure support readiness for new releases and deployments.Act as a customer advocate, capturing feedback, usage trends, and operational challenges to help improve platform adoption, reliability, and customer satisfaction.
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-05 09:19:48
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Join Our Team at MTM Health!
At MTM Health, it’s more than just a ride—it’s personal.
We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise.
As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives.
Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.
Why MTM Health?
* Make a meaningful difference every day.
* Join a team that values your ideas and contributions.
* Be part of a company that exceeds NCQA standards for customer service.
* Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.
If you’re ready to transform lives and grow your career, apply today and join us as we break down community barriers—together!
Position Title: Customer Care Representative
Location: Remote New Mexico
Hourly Rate: $16.50
What Will Your Job Look Like?
The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.
All you need for the Customer Care Representative role is:
* Must currently reside in New Mexico
* 1 year of Call Center experience
* 6 months Customer Service experience
* Basic typing/computer experience with excellent navigational skills
* High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps).
Use of wireless and WiFi “air cards” is prohibited
* A quiet space within the home free of distractions including caretaking of any kind
Your Potential.
Our Mission.
At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.
Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.
Together, we thrive, push our limits, and work as team to help you reach your full potential.
We don’t talk about a better workplace – we make it happen.
Benefits without Barriers
To show appreciation for our staff’s hard work and dedication, MTM Health offers more than just a paycheck.
Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.
* Health, Dental and Vision Insurance
* Life and Disability Insurance
* 401(k) Retirement Plan wit...
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Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2026-08-05 09:14:29
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Customer Service Associates help ensure visitors have a memorable visit at the GRPM through an efficient ticketing process, excellent customer service, and assistance with inquiries.
You will also be responsible for the daily operation of the ticketing desk, the Spillman Carousel, special exhibit galleries and more.
You will ensure visitors have the best experience possible.
This position receives daily tasks and guidance from the Customer Service Leads but directly reports to the Customer Service Manager.
FLSA Status: Part-Time/Hourly, Non-exempt Hours: Part-time up to 29.0 hrs/wk.
Weekdays, weekends, some evenings, and holidays are required.
Compensation: Starting at $15.40 per hour (.50 after 90 days and again after 1 year) This is a three-day-per-week position that requires availability for one or two weekend days (Saturday, Sunday, or both), depending on scheduling needs.
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Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-05 09:13:46
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Description: In this role, you will be the first point of contact for our clients, helping ensure a seamless and positive experience.
You will assist clients in identifying the services they need, answer questions about their applications, and coordinate appointments with our technicians.
Responsibilities: Help identify what type of service our clients need Answer questions our clients may have about their specific applications Create a positive experience for our clients Schedule our clients appointments with our technicians Become knowledgeable of product line, basic functionality and warranties Answer client inquiries about equipment, service, maintenance, and billing requirements Schedule and work with tech team to ensure timely installment and servicing of equipment Prep daily paperwork Contact clients to inform of and schedule routine maintenance services Follow up on sales quotes provided by the field team as needed Research properties for address accuracy Perform other job-related duties as assigned.
Requirements Passionate about customer service Professional, flexible and detail oriented Proficient written and verbal communication skills Hands-on problem solver & be able to make sound decisions Self-motivated Multitasker Comfortable working in a team environment Qualifications & Skills: Comfortable in a fast-paced or high-pressure environment Proficient in Microsoft Office Products Effective conflict resolution and problem-solving skills Requires a High School diploma or equivalent
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Type: Permanent Location: Hartland, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-05 09:11:48
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The Director of Customer Engagement Compass is directly responsible for driving revenue growth, maintaining account retention, and accelerating adoption of Vidterra's COMPASS platform across a strategic defense customer.
Operating as a frontline sales leader and primary account owner, this role owns the end-to-end commercial strategy for the assigned accountfocusing on expanding current deployments, identifying new operational use cases, and embedding COMPASS across new and existing customer organizations.
This role combines hands-on pipeline execution, strategic relationship management, and solution positioning to shorten sales cycles, protect baseline revenue, and capture new expansion budget within customer programs.
Key Responsibilities (Principal Duties and Accountabilities
*Essential Functions) Account Growth & Go-to-Market Strategy Define and execute the assigned account plan to maintain current COMPASS implementations while identifying and closing land-and-expand revenue opportunities within the NTS portfolio.Identify priority customer organizations, programs of record, and tactical use cases (e.g., intel, ISR, edge operations) as entry points for expanded product adoption.Align sales motions with NTS top-line revenue targets, platform strategy, and long-term enterprise valuation objectives.
Frontline Sales Execution & Pipeline Acceleration Directly lead the sales cycle for Vidterra COMPASS initiatives across customer stakeholders, decision-makers, and acquisition officers.Leverage the broader NTS portfolio when opportunities arise and customer requirements extend beyond COMPASS, bringing in additional NTS solutions and capture resources to deliver a complete capability set.Deploy tailored playbooks, ROI frameworks, competitive positioning, and objection-handling strategies specific to government procurement and operational dynamics.
Customer Engagement & Deal Execution Serve as the primary commercial and product SME for COMPASS and Vidterra capabilities in customer meetings, live demonstrations, and technical briefings.Architect complex, strategic deals by shaping high-value propositions tailored to specific customer mission outcomes and operational requirements.Accelerate deal velocity by translating raw technical capabilities into clear, mission-critical operational and business results.
Product Positioning & Portfolio Integration Drive integrated solution sales by positioning Vidterra COMPASS alongside complementary NTS and third-party partner technologies to increase overall deal size and account retention.Gather real-time field intelligence and user feedback from customer stakeholders to inform product roadmaps and defend against competitive threats.Build strong partner and channel alignments within the defense ecosystem to streamline procurement vehicles and expand sales reach within the assigned customer organization.
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-05 08:58:27
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Kinsmith Finance helps people in our communities solve financial challenges through responsible lending and personal service.
As a Customer Service Representative, youll work directly with customers in the branch to process loan applications, accept payments, and assist in successfully managing their accounts.
What You'll Do Greet and assist customers in person and by phoneProcess loan applications and paymentsAnswer questions about accounts and loan optionsWork with customers to find solutions if they become past dueMaintain accurate customer recordsWork with your team to meet branch goals What Were Looking For Strong people and communication skillsDependable and organizedPositive attitude and strong work ethicCustomer service or retail experience preferred Why Work at Kinsmith Monthly performance bonuses up to $1300Paid trainingPaid time offOpportunities for promotion Many of our managers started as Customer Service Representatives.
Qualified applicants should have: Strong communication, organizational, and problem-solving skills.Prior Finance, Retail, or Sales experience.Ability to work beyond our standard weekday hours if necessary to meet business goals.
Basic Computer Proficiency High school diploma or equivalent Valid drivers license, reliable personal transportation
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Type: Permanent Location: Stone Mountain, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-04 09:14:22
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Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* 0-2 years
* High school/Equivalent
* Kno...
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Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2026-08-04 09:10:58
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Georgia-Pacific is currently seeking a Customer Service Manager for our corrugated packaging Sheet Feeder plant in West Chester, OH.
The Customer Service Manager will be responsible for leading and providing direction to a team of Customer Service professionals that support the Sheet Feeder region.
The Customer Service Manager is responsible for the optimization of the order fulfillment processes by functioning as a liaison between customers, sales, customer service, operations, and logistics partners, thereby ensuring our customers' satisfaction.
The Customer Service Manager is a key member of the Sheet Feeder leadership team and interacts with cross-functional groups to enhance our customers' experience and achieve business goals.
O ur Team
Digital printing is transforming packaging by enabling greater flexibility, speed, and customization, and Georgia-Pacific Corrugated is a leader in wide-web digital printing within the North American corrugated packaging industry.
Our team is dedicated to delivering high-quality corrugated packaging solutions through innovation, expertise, and collaboration.
Click here to see how we make our corrugated boxes and click here to explore our full range of products!
What You Will Do
* Provide strategy and direction to the customer service team regarding best practices and establish clear expectations for order management, customer communication, and other team responsibilities.
Ensure you and your team are connected to the business vision
* Drive ownership and accountability throughout the team to perform activities aligned with best practice guidelines.
Identify methods to hold the team accountable to KPIs and deliver timely feedback on exceptions
* Provide ongoing coaching and feedback to help each employee recognize their individual strengths and opportunities, so they can contribute and succeed
* Direct and coordinate daily processes with sales, production, shipping, and other support capabilities to ensure customer needs are being met in the most effective, optimal way
* Apply critical thinking skills and make clear decisions in a fast-paced environment
* Utilize available technology solutions, data tools, and spreadsheets to make fact-based decisions and communicate information that leads to profitable actions.
* Communicate promptly and proactively with customers, the customer service team, and across all functional areas
* Focus on an improved customer experience that exceeds customer expectations
* Continuously evaluate customer service processes and procedures and improve where appropriate
* Deliberately apply our business philosophy and foster an environment of respectful challenge and principled entrepreneurship
What You Will Need:
* Minimum of 4 years of customer service experience in sales, manufacturing, distribution centers, and/or the packaging industry.
* Proven experience supervising and developing direct reports.
* Abi...
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Type: Permanent Location: West Chester, US-OH
Salary / Rate: Not Specified
Posted: 2026-08-04 08:53:04
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Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers,to improve sales, support all site operations to maximize profits, to exceed expectations providing product and services that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.
Position Summary: Maximize customer satisfaction, perform cleaning duties, stock and handle products, perform cash handling and register operation duties.
Job Responsibilities: Maximize Customer Satisfaction and Sales Improvement Provide quick, friendly serviceSuggest additional and promotional items, optimize time of self to ensure Customer Service Plus OneHandle customer's questions, complaints, and returns quickly and appropriately or refer to ManagementPromote the use and benefits of the QD Card Cash Handling/Reporting and Register Operations Perform shift and daily opening/closing activities as instructed/use of checklistPerform duties and follow policy on cash handling/reportingEnsure sales are recorded and cash is secure and accounted for as per policyEnsure alcohol/tobacco/lottery and lotto sales are appropriately handled Safety and Security Ensure internal and external store areas are kept free of safety hazardsCorrect and report any safety or security violations, concerns, etc.
Receiving, Stocking and Handling Products Face stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higherEnsure proper rotation of productsRemove out-dates, damaged, and spoiled productsReceive and check-in deliveries, lifting and organizing containers weighing up to 50 poundsVerify accuracy by comparing shipment to written order and report discrepancies in deliveries.Verify shelf tags (accurate, readable)Maintain storeroom and cooler stock neatly and orderlyLift and organize cases of milk and other containers weighing up to 50 pounds one or more times a shift (in the cooler area, on the sales floor and outside)Serve and prepare ice cream cones/cupsPrepare and package hot food for customers purchase if applicable Lift and count returnable bottles and cans, stack neatly in designated areaHandle open products appropriately and according to health regulations Cooperate with other stores and company personnel Demonstrate respect for employees and the companyReport to work as scheduled and in appropriate company uniformFollow through on assigned tasks, demonstrate urgency in getting things doneComplete training assignmentsMaintain confidentiality of store personnel and operationsSign in and out using time and attendance systemKnow and follow policies and procedures Education/Experience High School diploma or equivalent preferredRetail Customer Service experience preferred Training Must complete the following within 60 days of hire New Employee OrientationNew Employee ChecklistRTO (Ready Training on-line)CSR SecurityMust have...
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Type: Permanent Location: Charlotte, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-04 08:51:52
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Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers,to improve sales, support all site operations to maximize profits, to exceed expectations providing product and services that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.
Position Summary: Maximize customer satisfaction, perform cleaning duties, stock and handle products, perform cash handling and register operation duties.
Job Responsibilities: Maximize Customer Satisfaction and Sales Improvement Provide quick, friendly serviceSuggest additional and promotional items, optimize time of self to ensure Customer Service Plus OneHandle customer's questions, complaints, and returns quickly and appropriately or refer to ManagementPromote the use and benefits of the QD Card Cash Handling/Reporting and Register Operations Perform shift and daily opening/closing activities as instructed/use of checklistPerform duties and follow policy on cash handling/reportingEnsure sales are recorded and cash is secure and accounted for as per policyEnsure alcohol/tobacco/lottery and lotto sales are appropriately handled Safety and Security Ensure internal and external store areas are kept free of safety hazardsCorrect and report any safety or security violations, concerns, etc.
Receiving, Stocking and Handling Products Face stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higherEnsure proper rotation of productsRemove out-dates, damaged, and spoiled productsReceive and check-in deliveries, lifting and organizing containers weighing up to 50 poundsVerify accuracy by comparing shipment to written order and report discrepancies in deliveries.Verify shelf tags (accurate, readable)Maintain storeroom and cooler stock neatly and orderlyLift and organize cases of milk and other containers weighing up to 50 pounds one or more times a shift (in the cooler area, on the sales floor and outside)Serve and prepare ice cream cones/cupsPrepare and package hot food for customers purchase if applicable Lift and count returnable bottles and cans, stack neatly in designated areaHandle open products appropriately and according to health regulations Cooperate with other stores and company personnel Demonstrate respect for employees and the companyReport to work as scheduled and in appropriate company uniformFollow through on assigned tasks, demonstrate urgency in getting things doneComplete training assignmentsMaintain confidentiality of store personnel and operationsSign in and out using time and attendance systemKnow and follow policies and procedures Education/Experience High School diploma or equivalent preferredRetail Customer Service experience preferred Training Must complete the following within 60 days of hire New Employee OrientationNew Employee ChecklistRTO (Ready Training on-line)CSR SecurityMust have...
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Type: Permanent Location: Lansing, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-04 08:51:45
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Kinsmith Finance helps people in our communities solve financial challenges through responsible lending and personal service.
As a Customer Service Representative, youll work directly with customers in the branch to process loan applications, accept payments, and assist in successfully managing their accounts.
What You'll Do Greet and assist customers in person and by phoneProcess loan applications and paymentsAnswer questions about accounts and loan optionsWork with customers to find solutions if they become past dueMaintain accurate customer recordsWork with your team to meet branch goals What Were Looking For Strong people and communication skillsDependable and organizedPositive attitude and strong work ethicCustomer service or retail experience preferred Why Work at Kinsmith Monthly performance bonuses up to $1300Paid trainingPaid time offOpportunities for promotion Many of our managers started as Customer Service Representatives.
Qualified applicants should have: Strong communication, organizational, and problem-solving skills.Prior Finance, Retail, or Sales experience.Ability to work beyond our standard weekday hours if necessary to meet business goals.
Basic Computer Proficiency High school diploma or equivalent Valid drivers license, reliable personal transportation
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Type: Permanent Location: Gadsden, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-04 08:50:11
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Your Job
As the Manager of Customer Service, you will build and lead a high-performing, customer-facing organization supporting aerospace and defense customers with rugged connectors, cable assemblies, and interconnect solutions.
You will be accountable for order management, technical customer support, and aftermarket and repair services while strengthening long-term customer relationships.
This role requires a deep understanding of aerospace and defense supply chains, regulatory requirements (ITAR/EAR, DFARS), and ruggedized interconnect products.
You will partner closely with Sales, Engineering, Operations, Quality, and Supply Chain to improve on-time delivery, reduce cycle times, and deliver an exceptional customer experience.
Our Team
You will lead a customer service organization of approximately 8-20 direct and indirect reports across customer service, order management, technical support, and aftermarket/repair functions.
The team works cross-functionally with commercial, engineering, operations, and supply chain partners to support mission-critical aerospace and defense programs.
What You Will Do
* Set and execute the customer service strategy across order management, technical support, aftermarket programs, and returns and repairs.
* Lead, develop, and scale a customer service organization, including recruiting, training, and career development for both on-site and remote team members.
* Own customer-facing performance metrics including On-Time Delivery (OTD), order cycle time, first response time, case resolution time, customer satisfaction (CSAT/NPS), and warranty and return rates.
* Manage customer escalations involving complex technical issues, scheduling constraints, and contractual requirements with OEMs, prime contractors, defense customers, and distributors.
* Partner with Sales and Applications Engineering to ensure smooth transitions from quote to delivery and timely resolution of technical questions related to drawings, part numbers, and specifications.
* Oversee repair depot and RMA operations, including repair turnaround time, spares management, and lifecycle or obsolescence support.
* Ensure compliance with aerospace and defense standards and regulations, including ITAR/EAR, AS9100, NADCAP, and DFARS requirements.
* Collaborate with Supply Chain and Operations to reduce lead-time variability, manage demand surges, and mitigate material shortages.
* Drive continuous improvement initiatives using Lean, Six Sigma, and process automation to streamline workflows and reduce manual effort.
* Lead customer performance reviews, service-level agreements, and customer scorecards.
* Partner with Legal, Pricing, and Sales to manage customer contract terms related to service, warranty, pricing, lead times, and repair obligations.
Who You Are (Basic Qualifications)
* Bachelor's degree in Engineering, Business, Supply Chain, or a related field.
* At least 5 years of ...
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Type: Permanent Location: Georgetown, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-03 08:17:20
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Job ID: 527278
Jack B.
Parson Companies, is a CRH Company.
Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.
We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.
We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.
Position Overview
This position will implement and manage OMG's Telematics initiative for Jack B Parson and Staker Parson Co.
North and South.
The goal is to provide support to our drivers and dispatchers with the hardware and software essential for their day to day responsibilities.
This includes managing inventory, training new drivers, coordinating software updates, and managing reporting capabilities for operations staff.
This role will interact with several lines of business to ensure our drivers have the hardware support needed, and to ensure our staff have assistance for troubleshooting and coordinating updates for existing software, as well as a point of contact for rolling out new software.
Key Responsibilities (Essential Duties and Functions)
Onboard New Staff
* Drivers will need application setup, equipment ordered, and training
* Operations center and back office staff will need application setup and training
Liaison between vendors, OMG IT, users, and other OMG site champions
* Troubleshoot software, coordinate solutions with OMG IT or vendor, keep staff updated of progress
* Notify users of any updates or maintenance that may affect their day to day processes
* Monitor usage of products, offer suggestions to improve utilization, and keep upper management informed if corrective action needs to be taken
* Act as a single point of contact for Staker Parson
* Provide feedback to OMG IT and interested parties concerning Staker Parson's development needs, wants, and pitfalls.
* Oversee invoices to confirm charges are appropriate and are getting paid.
* Send HOS violation reports to managers
Hardware Maintenance
* Conduct regular hardware check-ins to maintain a positive relationship with drivers and to identify poor care trends that should be addressed
* Track inventory & order parts when necessary
* Check for non-reporting trucks; notify managers and shop to determine level of action needed
* Maintain organization of equipment distribution
Software Maintenance
* Coordinate Updates
* Oversee usage and accuracy of software
* Continue to learn and utilize the full functionality of the programs, as well as support process improvements in coordination with software capabilities
* Provide suggestions for development and improvements to the programs
Workplace Requirements
* Must be willing to travel to the field to assist drivers as needed, and work away from home when required.
* ...
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Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-02 08:56:26
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Your Job
Guardian Industries is looking for a Customer Experience Manager to join our team in Auburn Hills, MI!
The ideal candidate will possess strong leadership skills, a customer-centric mindset, and the ability to drive team performance to achieve company goals.
This is an onsite role.
Applicants must be authorized to work in the United States without employer sponsorship now or at any time in the future.
This position is not eligible for work visa sponsorship.
What You Will Do
* Provide direction, mentorship, and support to the Customer Account team while fostering a positive and productive work environment
* Oversee the management of customer accounts, ensuring high levels of customer satisfaction
* Act as an escalation point for complex or unresolved customer issues
* Track and analyze team performance metrics to ensure targets are met or exceeded
* Prepare regular reports on team activities, customer feedback, and performance results
* Implement best practices and innovative solutions to streamline operations
* Provide ongoing coaching and feedback to support employee growth and performance
* Work closely with other departments to align customer account strategies with overall business objectives
* Engage and lead commercial transformation efforts and process implementation
* Drive alignment between the customer account team and the Commercial Vision
Who You Are (Basic Qualifications)
* Experience in a customer account management role or supervisory experience
* Experience adhering to service and delivery deadlines
* Experience managing competing priorities in a fast-paced environment
* Experience working with CRM and ERP systems
* Willingness and ability to travel up to 10%, including both domestic and international travel
What Will Put You Ahead
* Bachelor's Degree or equivalent experience in Customer Service, Account Management, or Supply Chain
* Advanced analytical skills to prepare/analyze databases and spreadsheets to make business decisions and recommendations to senior leadership
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
As a Koch company, Guardian Industries makes products that improve the quality of life.
From glass that drama...
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Type: Permanent Location: Auburn Hills, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-01 09:46:08
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Kinsmith Finance helps people in our communities solve financial challenges through responsible lending and personal service.
As a Customer Service Representative, youll work directly with customers in the branch to process loan applications, accept payments, and assist in successfully managing their accounts.
What You'll Do Greet and assist customers in person and by phoneProcess loan applications and paymentsAnswer questions about accounts and loan optionsWork with customers to find solutions if they become past dueMaintain accurate customer recordsWork with your team to meet branch goals What Were Looking For Strong people and communication skillsDependable and organizedPositive attitude and strong work ethicCustomer service or retail experience preferred Why Work at Kinsmith Monthly performance bonuses up to $1300Paid trainingPaid time offOpportunities for promotion Many of our managers started as Customer Service Representatives.
Qualified applicants should have: Strong communication, organizational, and problem-solving skills.Prior Finance, Retail, or Sales experience.Ability to work beyond our standard weekday hours if necessary to meet business goals.
Basic Computer Proficiency High school diploma or equivalent Valid drivers license, reliable personal transportation
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Type: Permanent Location: Riverdale, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-01 09:39:17
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Join Our Team at MTM Health!
At MTM Health, it’s more than just a ride—it’s personal.
We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise.
As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives.
Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.
Why MTM Health?
* Make a meaningful difference every day.
* Join a team that values your ideas and contributions.
* Be part of a company that exceeds NCQA standards for customer service.
* Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.
If you’re ready to transform lives and grow your career, apply today and join us as we break down community barriers—together!
Position Title: Customer Care Representative
Location: Remote Mississippi
Hourly Rate: $14.00
What Will Your Job Look Like?
The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.
All you need for the Customer Care Representative role is:
* Must currently reside in Mississippi
* 1 year of Call Center experience
* 6 months Customer Service experience
* Basic typing/computer experience with excellent navigational skills
* High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps).
Use of wireless and WiFi “air cards” is prohibited
* A quiet space within the home free of distractions including caretaking of any kind
Your Potential.
Our Mission.
At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.
Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.
Together, we thrive, push our limits, and work as team to help you reach your full potential.
We don’t talk about a better workplace – we make it happen.
Benefits without Barriers
To show appreciation for our staff’s hard work and dedication, MTM Health offers more than just a paycheck.
Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.
* Health, Dental and Vision Insurance
* Life and Disability Insurance
* 401(k) Retirement Plan w...
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Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2026-08-01 09:38:46
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SUMMARY: Customer Service Representative plays a leadership role in support of our customer base, Sales Team, and remaining organization with the handling of incoming orders, the development of sales quotes for current and new accounts, and the support our customers day to day needs.
This individual will develop and maintain strong, positive communications with customers, other internal personnel, and others as needed to provide excellent customer service and insides sales services.
To execute assigned sales and customer service projects and to maintain proper records and systems.
This position will be a hands-on sales and sales support position requiring excellent inside and external coordination and communication efforts.
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Type: Permanent Location: Mentor, US-OH
Salary / Rate: Not Specified
Posted: 2026-08-01 09:32:21
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Kinsmith Finance helps people in our communities solve financial challenges through responsible lending and personal service.
As a Customer Service Representative, youll work directly with customers in the branch to process loan applications, accept payments, and assist in successfully managing their accounts.
What You'll Do Greet and assist customers in person and by phoneProcess loan applications and paymentsAnswer questions about accounts and loan optionsWork with customers to find solutions if they become past dueMaintain accurate customer recordsWork with your team to meet branch goals What Were Looking For Strong people and communication skillsDependable and organizedPositive attitude and strong work ethicCustomer service or retail experience preferred Why Work at Kinsmith Monthly performance bonuses up to $1300Paid trainingPaid time offOpportunities for promotion Many of our managers started as Customer Service Representatives.
Qualified applicants should have: Strong communication, organizational, and problem-solving skills.Prior Finance, Retail, or Sales experience.Ability to work beyond our standard weekday hours if necessary to meet business goals.
Basic Computer Proficiency High school diploma or equivalent Valid drivers license, reliable personal transportation
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Type: Permanent Location: Spartanburg, US-SC
Salary / Rate: Not Specified
Posted: 2026-08-01 09:13:18
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About Us FHC has been a national leader for over two decades, providing contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions.
As an industry leader, we proudly support clients across higher education, government, financial services, healthcare, telecommunications, and utilities.
Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
Handle high-volume inbound calls to assist customers with starting, stopping, or transferring serviceRespond to customer inquiries in a professional and courteous mannerMake occasional outbound calls for verification purposesAccurately document customer interactions through efficient data entryResearch and resolve customer questions using internal systems and online toolsNavigate multiple applications, databases, and computer systems simultaneouslyAssist with payment arrangements, budget billing, and payment processingSupport customers with setting up and accessing online accountsMaintain confidentiality of sensitive information in compliance with regulations
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Type: Permanent Location: North Andover, US-MA
Salary / Rate: Not Specified
Posted: 2026-08-01 09:11:13
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Who we are: We are Pioneering Industrial Sustainability.
Castolin Eutecticis a global provider of surface protection applications and solutions.
Since 1906, we have brought innovative products and solutions to our customers, challenging ourselves to extend useful life, reduce maintenance costs, and increase industrial productivity while upholding our deep-rooted belief in sustainability.
We employ a diverse team worldwide in over 25 countries who represent our core values of customer orientation, integrity, respect, team spirit, and trust.
Our employees are part of a global family who work together to provide the best solutions for our customers.
Opportunity! We have a current opportunity for a Customer Service Representative at our Menomonee Falls facility.
This is a 100% onsite position.
Position Overview General customer service for internal and external customers What you'll do: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Respond to all inquiries from internal/external customers and TSRs regarding price, availability, order status, and other inquiries through phone, email, or fax.Respond to all customer issues and concerns, taking appropriate action to help resolve the issue and communicate resolution to the customer or TSR, including, but not limited to issuing RMAs initiating customer complaint forms, processing billing corrections, researching, and resolving freight claims shipping errors.Receive and enter orders accurately and in a timely manner and send out order acknowledgments.Maintain order status and inform customers or TSRs if any issues arise.Ensure paperwork pertinent to each order is contained in appropriate folders.Prepare domestic and international freight documents and create quotes.Work with a variety of freight forwarders and shippers to ensure timely deliveries.Occasionally working with the shipping department.Other tasks as defined.
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Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-07-31 09:27:19
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Who we are: We are Pioneering Industrial Sustainability.
Castolin Eutecticis a global provider of surface protection applications and solutions.
Since 1906, we have brought innovative products and solutions to our customers, challenging ourselves to extend useful life, reduce maintenance costs, and increase industrial productivity while upholding our deep-rooted belief in sustainability.
We employ a diverse team worldwide in over 25 countries who represent our core values of customer orientation, integrity, respect, team spirit, and trust.
Our employees are part of a global family who work together to provide the best solutions for our customers.
Opportunity! We have a current opportunity for a Customer Service Representative at our Menomonee Falls facility.
This is a 100% onsite position.
Position Overview General customer service for internal and external customers What you'll do: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Respond to all inquiries from internal/external customers and TSRs regarding price, availability, order status, and other inquiries through phone, email, or fax.Respond to all customer issues and concerns, taking appropriate action to help resolve the issue and communicate resolution to the customer or TSR, including, but not limited to issuing RMAs initiating customer complaint forms, processing billing corrections, researching, and resolving freight claims shipping errors.Receive and enter orders accurately and in a timely manner and send out order acknowledgments.Maintain order status and inform customers or TSRs if any issues arise.Ensure paperwork pertinent to each order is contained in appropriate folders.Prepare domestic and international freight documents and create quotes.Work with a variety of freight forwarders and shippers to ensure timely deliveries.Occasionally working with the shipping department.Other tasks as defined.
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Type: Permanent Location: Menomonee Falls, US-WI
Salary / Rate: Not Specified
Posted: 2026-07-31 09:25:46
