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At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.
We believe that diversity is the driving force behind innovation, creativity, and overall business success.
Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Your Role: Inbound Customer Care, Manager
The Inbound Customer Care Manager is a pivotal leadership role for overseeing a team of customer care representatives.
This position ensures the delivery of gold standard inbound customer support and exceptional customer experiences, driving operational excellence through process optimization, timely order fulfillment, effective issue resolution, and the leveraging of technology to maximize team productivity and service agility.
As a key liaison between Operations, Sales Leadership, and Marketing, the Manager fosters a culture of excellence, accountability, and proactive communication within and across teams.
Responsibilities include providing supervision and oversight for all customer support activities, such as phone-based interactions and processing customer communications.
A core aspect of this role involves coaching, performance management, and implementing robust personnel development initiatives for the Customer Care team.
Your Responsibilities:
* Lead, mentor, and develop a team of customer care representatives fostering a high-performance, customer-centric culture.
* Monitor team performance, provide coaching, and ensure adherence to regulatory, quality, and compliance standards.
* Oversee efficient processing of all inbound customer communications and issue resolution.
* Serve as an escalation point for complex customer issues.
* Apply basic continuous improvement principles to identify and resolve daily operational bottlenecks within the work unit.
* Define, track, and analyze key performance indicators (KPIs) and productivity metrics to ensure the work unit meets or exceeds established internal performance targets.
* Identify and recommend tools or workflow enhancements that improve the daily efficiency of the customer care representatives.
* Actively participate as a member of P&VS and Customer Service leadership teams, supporting cross-functional initiatives.
* Collaborate with Operations, Sales, and Marketing to ensure seamless customer journeys and support product launches and other cross-functional init...
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Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-07-18 09:32:17
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Company Name:
PBS Systems
Job Location:
Arlington, TX
Job Type:
Full-time, Permanent
No.
of Openings:
01
Job Requirement(s):
Internal Job Title:
Travel across Canada and USA up to one week per month
Service Support Analyst - Tier 1
Reports To:
Team Lead, Service Support
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity:
At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America.
Each month, hundreds of new users join our platform, and we’re growing fast.
We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.
At PBS, we are committed to supporting your professional growth.
Your career path here can evolve in alignment with your skills, interests, and aspirations.
The Role:
PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in the Service module of our software.
By assisting customers during development, install and training processes of their new dealership software.
You will be assisting the customer with new software install training as well as online/on the phone assistance.
Responsibilities:
* Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
* Logging and documenting all customer interactions within our ticketing system and escalating matters as required
* Collaborating with other groups/departments to streamline service delivery
* Identify opportunities to drive process improvements that positively impact the client’s experience
* Develop knowledge and understanding of our software and support infrastructure
* Achieving and exceeding KPI targets and other Metrics defined by the department
* Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notes
* Assisting and training current as well as new staff members
* Maintaining and contributing knowledgebase articles including informational articles, how-to’s, troubleshooting guides and FAQs
* Escalating incidents to the appropriate development team
* Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required
* Commit to ongoing professional development and cross-training as recommended by your Team Lead
* Maintaining a high level of punctuality as well as a consistent, reliable attendance s...
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Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-18 09:12:55
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Join Our Team at MTM Health!
At MTM Health, it’s more than just a ride—it’s personal.
We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise.
As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives.
Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.
Why MTM Health?
* Make a meaningful difference every day.
* Join a team that values your ideas and contributions.
* Be part of a company that exceeds NCQA standards for customer service.
* Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.
If you’re ready to transform lives and grow your career, apply today and join us as we break down community barriers—together!
Position Title: Customer Care Representative
Location: Remote Texas
Hourly Rate: $14.00
What Will Your Job Look Like?
The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.
All you need for the Customer Care Representative role is:
* Must currently reside in Texas
* 1 year of Call Center experience
* 6 months Customer Service experience
* Basic typing/computer experience with excellent navigational skills
* High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps).
Use of wireless and WiFi “air cards” is prohibited
* A quiet space within the home free of distractions including caretaking of any kind
Your Potential.
Our Mission.
At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.
Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.
Together, we thrive, push our limits, and work as team to help you reach your full potential.
We don’t talk about a better workplace – we make it happen.
Benefits without Barriers
To show appreciation for our staff’s hard work and dedication, MTM Health offers more than just a paycheck.
Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.
* Health, Dental and Vision Insurance
* Life and Disability Insurance
* 401(k) Retirement Plan with Company ...
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Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-18 09:11:15
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What Will Your Job Look Like?
The Vendor Account Manager has ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction within an assigned geographic area.
The Vendor Account Manager owns the day-to-day interaction with the vendors, acting as an Account Manager to build and sustain strong working relationships with cross functional departments and assigned Providers.
The Vendor Account Manager also acts as the single point of contact for vendor escalations and ensures appropriate resolution.
This role is key to the success of a successful relationship with our Transportation Providers.
Location: During initial training period, this role will be located on-site at the Lake St.
Louis office (hybrid of in-office & Work from home).
After training, this role will be 1 day in the office (Lake St.
Louis) and work from home.
What you’ll do:
* Work with the Transportation Provider (TP) to follow through on service issues, troubleshooting problems and concerns, complaints and education
* Utilize data to develop and deliver performance improvement plans (PIP), and when needed, assess liquidated damages or termination
* Coordinate and conduct provider performance evaluations
* Conduct off boarding for providers not meeting standard expectations
* Serve as the first point of contact for all vendor service requests and escalations
* Own the day to day vendor interaction and satisfaction
* Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines, including random safety audits or observations
* Deliver timely, accurate and professional operational support to all vendors within a specified geographic area and Service Level Agreements
* Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of TP issues
* Demonstrate proficiency by providing effective consultation to TP’s and guidance to internal team members
* Manage and maintain credentialing compliance in accordance with MTM client contracts
* Recognize opportunities to educate TP’s contacts on MTM processes when necessary
* Work with the Transportation Manager to reduce transportation costs
* Build and sustain a strong working partnership with assigned transportation providers
* Assist with/participate/facilitate regular provider town hall meetings
* Handle inbound service requests and ensure that they are properly assigned or addressed
* Liaise with other internal departments as required to resolve vendor’s issues and questions
* Provide ongoing support to transportation providers regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance
* Meet or exceed assigned KPI’s and business objectives
* Meet all provider c...
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Type: Permanent Location: Lake St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2026-07-18 08:45:17
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Customer Account Coordinator
Location: Onsite in Martinsville, VA
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Pay: Wages are anticipated to start between $23 - $30 per hour, depending on experience.
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Martinsville, VA.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environme...
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Type: Permanent Location: Ridgeway, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-18 08:41:54
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Summary
Responsible to ensure that customer requirements are met and customer release information is relayed to manufacturing accurately and on a timely basis.
Core Competencies
* Good computer skills
* Strong Organizational Skills
* Time Management
* Communication
* Problem Solving
* Accountability and Dependability
* Leadership Skills
* Team Oriented
* Highly Motivated
* Attention to Detail
Job Duties
* Responsible for addressing any customers issues
* Generates daily load sheets and requirement listing
* Monitors all Customer Portals
* Ensure adequate supply of containers through weekly inventories
* Monitor activities on the dock and activities of the shippers/receivers
* Adhere to all company policies, procedures and instructions
Requirements
* High School Diploma/GED
* 2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
* Ability to work well in a team with customer-focused orientation and strong sense of delivery.
Supervisory experience would be an asset
* Strong organizational and time-management skills
* Strong interpersonal and communication skills (both verbal and written)
* Proficiency with database applications and administration systems, specifically Microsoft Office
Requirements
* High School Diploma/GED
* 2-3 years related experience in customer service activities in a manufacturing or similar fast-paced environment
* Ability to work well in a team with customer-focused orientation and strong sense of delivery.
Supervisory experience would be an asset
* Strong organizational and time-management skills
* Strong interpersonal and communication skills (both verbal and written)
* Proficiency with database applications and administration systems, specifically Microsoft Office
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Type: Permanent Location: Ionia, US-MI
Salary / Rate: 55000
Posted: 2026-07-16 08:42:50
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Your Job
Are you looking for an opportunity with lots of growth potential? If so, Guardian Industries is seeking a Customer Service Representative to join our Customer Service team in Auburn Hills, MI!
This is an onsite role in our Auburn Hills office.
In this role, you are responsible for maintaining strong relationships with our customers while ensuring that their needs and expectations are met.
You will play a crucial role in supporting customers with their orders, solving problems, and partnering with our outside sales team to effectively manage accounts.
You will have the chance to work on impactful and exciting projects, collaborating with different departments.
Our Team
Our team thrives on collaboration, mutual respect, and inclusivity.
We believe that diverse perspectives make us stronger, and everyone is encouraged to share their ideas and contribute to our collective success.
No visa sponsorship is available for this position; candidates must have current, unrestricted U.S.
work authorization
What You Will Do
* Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments
* Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters
* Anticipate customer needs, identify potential issues, and develop solutions to improve service levels
* Troubleshoot and resolve customer service issues
* Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery
* Partner with the sales team to identify opportunities for improvement throughout the process
* Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met
* Address customer concerns and escalate where appropriate
* Log customer interactions, complaints, and resolutions into the CRM
Who You Are (Basic Qualifications)
* Customer Service experience
* Experience adhering to service and delivery deadlines
* Experience managing competing priorities in a fast-paced environment
* Willing to learn a second language
* Experience working in a CRM and ERP
What Will Put You Ahead
* Bachelor's Degree
* Experience working with Salesforce or INFOR M3.
* Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership)
* Bilingual in English and either Spanish or Portuguese
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic...
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Type: Permanent Location: Auburn Hills, US-MI
Salary / Rate: Not Specified
Posted: 2026-07-16 08:40:05
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Join a team where your skills create measurable results, build lasting customer partnerships, and drive meaningful business outcomes every day.
The role is responsible for pre-implementation data gathering and validation for TrueCommerce clients and trading partners.
They will act as the primary contact throughout the pre-implementation process, up to the point of handover to the implementation teams.
This position works with clients, customers, retailers, 3rd party IT consultants and internal teams.
This key resource will be responsible for ensuring that all information and pre-implementation milestones have been met, so that follow-on teams can complete their work.
The position is ideal for individuals who are organised, enthusiastic, and passionate about delivering an excellent customer experience.
What you'll do
Facilitate the EDI pre-implementation process for TrueCommerce customers
* Serve as the primary point of contact for the customer during the pre- implementation process.
* Capable of working on multiple projects and with multiple clients and/or partners.
* Complete pre-implementation tasks and coordinate activities with the customer, trading partners and other TrueCommerce team members.
* Identify and communicate issues and escalate to Manager and/or appropriate parties.
* Gather, review and validate all required customer, trading partner and retailer data to ensure it is complete and accurate before handover to the implementation teams.
* Complete internal intake tasks, including logging new projects, setting up records and populating the relevant fields in the TrueCommerce systems and tools.
* Request, chase and collect outstanding information from clients, trading partners and 3rd party IT consultants to keep the pre-implementation process moving.
* Verify data against TrueCommerce requirements and standards, identifying any gaps, discrepancies or errors prior to handover.
* Maintain accurate and up-to-date records of gathered data and intake activity to provide a clear audit trail and support follow-on teams.
Work cross-functionally to ensure client satisfaction
* Responsible for working with internal and external resources to drive the successful completion of pre-implementation milestones ahead of handover.
* Prioritize tasks to meet customer expectations.
* Works directly with Implementation Specialists, Mapping Specialists and other resources to ensure all pre-implementation data gathering and validation is complete and accurate before projects are handed over.
* Recognise and document issues or concerns uncovered during the pre-implementation process in order to prevent future problems from re-occurring and to support a smooth handover.
Provide timely project status updates and reporting
* Provide timely updates on the pre-implementation status of all assigned projects and tasks to the Manager, Projec...
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Type: Permanent Location: Sheffield, GB-SHF
Salary / Rate: Not Specified
Posted: 2026-07-16 08:38:04
