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Harris Health Alliance, a Harris Computer company, are recruiting for a Customer Support Manager on a permanent, remote-working basis.
We’re seeking a Customer Support Manager to lead our Application Support team in delivering excellent service to our users.
You’ll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery.
You’ll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service improvements.
What you will do
In performing this role your core duties will include (but will not be limited to):
* Leading and managing the Application Support team, setting priorities, monitoring performance, and ensuring timely and effective resolution of customer issues
* Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution
* Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness
* Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team
* Identifying process improvements, contribute to automation and monitoring strategies, and support the roll-out of service enhancements
* Coordinating training and onboarding of new support team members, ensuring documentation and knowledge-sharing practices are in place
What we are looking for
We’re looking for a strong communicator and hands-on leader who is passionate about delivering great customer experiences.
You’ll be a problem-solver and team-builder, capable of juggling priorities while staying calm under pressure.
We embrace a set of values that guide how we work together — we aim to foster an environment of respect, integrity, and continuous improvement.
We value leadership as much as technical understanding — you don’t need to know every detail of the underlying systems, but you do need to be comfortable working with technical teams and helping your team succeed.
At times you may need to attend a customer’s premises, it is highly desirable that you are able and willing to do so on occasion.
In terms of relevant skills and experience, you will have:
* Proven experience in customer service or application support leadership role
* Strong people management skills, including coaching, performance management, and conflict resolution
* Excellent communication skills — able to convey technical and non-technical information clearly
* The ability to analyse service performance metrics and implement data-driven improvements
* A customer-focused mindset with a commitment to service excellence
* Confidence managing multiple priorities in a dynamic and fast-paced environment
* A good working knowledge of Microsoft O...
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Type: Permanent Location: Charlton, GB-LND
Salary / Rate: Not Specified
Posted: 2025-05-23 08:36:38
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Career Programs
Job Sub Function:
Non-LDP Intern/Co-Op
Job Category:
Career Program
All Job Posting Locations:
Madrid, Spain
Job Description:
* About MedTech:
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness.
Learn more at https://www.jnj.com/medtech
What you will do:
+ Order register, handling and follow up
+ Solve customer issues fast and accurately with an outstanding service and clear communication
+ System control according to duties.
+ Support Sales and Marketing
+ Warehouse and transportation error follow up
+ Be prepared to back-up / join and work in all flows within the department.
+ Returns and credits management.
+ Complaints and recalls management.
+ Support Supply Chain and total E2E in consignment inventory and updates, orders, stock levels, replenishment and returns.
+ Maintain good product knowledge of Global Surgery products
+ Respect and work according to and within the J&J Business Conduct policy, SOX and the J&J Credo
+ Diligently fulfill compliance program-related activities and actively participate in relevant meetings.
+ Know and follow all laws and policies.
We offer:
+ 1 year internship.
+ 35 hours per week.
+ 1000 euros/month.
+ Start date - July
Qualifications
+ Completed Bachelor's Degree related to business.
+ No experience after the Bacherlor's Degree.
+ English B2.
+ Availability to join the internship full-time in July.
#JNJEMEAStudentCareers
#JNJEMEAFullTime
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Type: Permanent Location: Madrid, ES-M
Salary / Rate: Not Specified
Posted: 2025-05-23 08:11:23
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What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No.
1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our culture is about personal commitment – to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL is currently hiring for a Service Agent.
Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments.
This position will also ensures compliance with safety, security, regulatory, and company policies.
Key Responsibilities:
* Provides customer service, sales and operational support for the Service Center
* Answers phone and greets visitors
* Resolves billing problems in relation to the Service Center
* Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
* Communicates with Sales/Service to resolve customer problems
* Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
* Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
* May process or prepare import/export documentation and assist in the customs clearance process in some markets
Skills & Qualifications:
* High School Degree or Equivalent required
* Previous experience in customer service/support or related field
* Strong Communication Skills (both oral and written)
* Proficient in Microsoft Office Products (Outlook, Excel, Word)
* Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work
Physical Requirements:
* Must be able to lift up to seventy (70) lbs.
occasionally
* Must be able to lift forty (40) lbs.
frequently
* Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey.
The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:
* Competitive Pay
* Bonus/Incentive Programs
* Retirement Savings – 401K with company match
* Medical, Dental, Vision, well-being programs
* Tuition Reimbursement
* Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
* Paid Leave
* Employee Discount Program
* Employee Assistance & Work Life Program
* Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
...
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Type: Permanent Location: morrisville, US-NC
Salary / Rate: Not Specified
Posted: 2025-05-22 09:03:45
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Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community.
From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full time
Department:
Contact Center
All Locations:
300 Ocean Avenue – Revere
Position Summary:
Category: Administrative
Hours: 40
City: Revere
Department: Contact Center
Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills.
As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.
We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs.
You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.
This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.
As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology.
You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.
*$1,000 Sign on Bonus!
Essential Duties and Responsibilities:
* Schedule, reschedule, and cancel appointments.
* Document clear and concise messages and route appropriately.
* Appropriately transfers calls to other departments when required.
* Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
* Process refill requests accurately and effectively, according to guidelines.-Conduct outreach calls on behalf of clinical departments.
Job requirements
* High school diploma or GED required
* Minimum of 1-year customer service, administrative, or call center experience
* Excellent written and verbal communication skills
* Judgment and problem-solving s...
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Type: Permanent Location: Revere, US-MA
Salary / Rate: Not Specified
Posted: 2025-05-22 09:00:27
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Corporate Retention Concierge (PT)
Location: San Antonio, TX / Non-Exempt
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community.
SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex.
We know that our people are our greatest asset as an organization.
We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
We are looking for a part-time Corporate Retention Concierge to join our team! This position will serve as the point of contact during events at the Frost Bank Center, providing the highest level of customer service to a diverse clientele located on the Terrace & Club Levels.
This person will perform host/hostess responsibilities to Terrace Suites, Theater Box, Terrace Ledge Box & Courtside Box guests during San Antonio Spurs home games, San Antonio Stock Show & Rodeo Events as well as Frost Bank Center Concerts. The concierge will be mobile throughout the event to treat clients and their guests to an exclusive experience by providing quality assurance responsibilities prior to doors opening, learning and sharing event menu offerings, educating guests about the level and club amenities as well as attending to each of our guests’ varied requests throughout the evening.
What You’ll Do:
* Prepare the Terrace Suites, Charter Suite Clubs & Theater Box prior to doors opening to ensure the experience is exclusive and distinctive.
* Welcome, support and service Terrace Suite, Charter Suite Club, & Theater Box clients and their guests.
* Communicate & ensure resolution for food & beverage needs, cleanliness, directional needs and special requests throughout the event.
* Assist the premium team with gathering menu feedback and information sharing regarding clients and their guests from designated Premium areas.
* Serve as the main point of contact for select Rodeo & Frost Bank Center Concerts
Who You Are:
* Ability to prioritize multiple tasks.
* Must have a high level of interpersonal skills to handle sensitive and confidential situations and information.
* Demonstrate poise, tact and diplomacy.
* Strong teamwork aptitude required.
* Strong customer service skills required.
* Strong good oral and written communication skills
* The ability to work independently and coordinate multiple tasks.
Physical Requirements:
* Stand/Sit/Walk for long periods of time.
* Ability to...
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Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 13
Posted: 2025-05-22 08:57:03
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What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No.
1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our culture is about personal commitment – to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL currently has an opening for a Retail Service Agent.
The Retail Service Agent will work to provide Retail customer support to ensure efficient and timely creation and handling of customer shipments.
The Retail Service Agent will work independently at our new popup facility and will be responsible for opening and closing the location.
The Retail Service Agent will ensure compliance with safety, security, regulatory, and company policies.
Key Responsibilities:
* Acknowledge customers and promptly address any inquiries or concerns (as well as via telephone)
* Prepare labels and documentation required for customers who want to send their international or domestic shipments with DHL
* Assist customers who need to drop off or pick up their pre-labeled DHL shipment
* Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information as required
Skills & Qualifications:
* Must be flexible to work Saturdays
* HS diploma or GED required
* Generally 1-3 years of experience in an area of responsibilities
* Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
* Previous customer service experience preferred
* Strong computer skills required
* Exceptional ability to multi-task required
* Ability to work independently
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey.
The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.
They include:
* Competitive Pay
* Bonus/Incentive Programs
* Retirement Savings – 401K with company match
* myShares - Voluntary plan to buy discounted company shares
* Medical, Dental, Vision, well-being programs
* Tuition Reimbursement
* Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
* Paid Leave
* Employee Discount Program
* Employee Assistance & Work Life Program
* Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
...
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Type: Permanent Location: Woodbridge, US-VA
Salary / Rate: Not Specified
Posted: 2025-05-22 08:57:02
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Provide excellent customer service to the general public regarding PSTA’s services. Interact with customers on the phone from PSTA’s call center, and in person at PSTA’s bus terminals in Pinellas County.
Essential Functions
Answers phones and gives detailed information to the public about using the PSTA bus system; reads maps and utilizes GoogleTransit to give directions.
Sells fare cards, tokens, special event tickets and processes Photo Identification Cards for employees and the public at PSTA Customer Service centers, and performs cashiering duties.
Provides accurate, up-to-date route and schedule information, and accurate information to PSTA’s TD and Medicaid Clients.
Distributes and sells tickets to TD and Medicaid Clients.
Utilizes TTD/TTY (hearing impaired) equipment.
Receives and records calls regarding customer complaints, routes them to appropriate personnel, or personally rectifies the complaint if possible.
Stays informed on changes in service or new service; communicates with PSTA’s Transportation Department regarding detours, breakdowns of equipment and other important information.
Performs other duties as assigned.
Minimum Qualifications
Education: High school diploma or G.E.D.
supplemented by training in telephone techniques or customer service.
Experience: One (1) year experience as a customer service representative, receptionist, or other related clerical work where duties involved extensive public contact.
Desired Qualifications:Experience working in a call center environment, providing information and answering customer inquiries. Stable job history. Bilingual English/Spanish is a plus.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: Business telephone equipment; general office procedures; basic computer operations, POS system, and cash handling experienced required.
Abilities: Answer telephone inquiries in an efficient and courteous manner; establish and maintain effective working relationships with all employees and the general public; perform routine clerical duties; perform basic mathematical computations; perform data entry tasks utilizing personal computer hardware and software; learn PSTA routes.
PSTA is a Drug Free/Smoke Free Workplace.
PSTA is an Equal Opportunity Employer - M/F/D/V
See Job Description
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Type: Permanent Location: St. Petersburg, US-FL
Salary / Rate: Not Specified
Posted: 2025-05-22 08:53:58
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Mexico City, Mexico
Job Description:
CUSTOMER COLLABORATION LEAD - MedTech MÉXICO
The Customer Collaboration Lead will be responsible for developing and managing the portfolio of customer collaboration solutions in the cluster, in close collaboration with SAM, Commercial, Planning and RDO teams.
This position aims to improve supply chain synchronization between customers and J&J, increase collaboration maturity and maintain the promise made by J&J to our customer, constantly looking for new opportunities and market trends.
Essential duties and responsibilities:
- The Customer Collaboration Lead will support the Customer Collaboration Business Partners to facilitate customer support activities related to Automation, Project Management, Digital Customer Collaboration-IGNIS initiatives, VOC-voice of customer or CES-Customer Experience Survey, Customer Analytics;
- Will lead the implementation of solutions according to the prioritization defined with the Strategic Account Managers, to improve the overall synchronization of the supply chain;
- Will actively lead the Collaborative Programs in selected SAM Customers (with SAM Directors), using this forum to implement improvements plan based on each customers needs, also monitoring important scores from costumers ensuring a protection and loyalty mechanism for Johnson & Johnson MedTech (competitive advantage);
- Key account relationship management: routine customer visits to monitor and manage customer satisfaction, support to ensure service level, improve processes to ensure efficiency, increase the level of maturity of the collaboration between J&J and key accounts (strong customer´s relationship);
- Involve RDO and Planning teams in service level/KPI analysis and action plan development to maintain customer promise and ensure service level improvement;
- Development of the Playbook implementations that can be offered to customers in collaboration with Health Care Compliance areas, following J&J guidelines for the approval, communication and maintenance of solutions;
- Active monitor a diverse portfolio of solutions implemented in clients looking for opportunities to innovate based on customer needs, working closely with the Innovative Solutions team;
- Creates and deploy Digital Customer Collaboration initiatives (may c...
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Type: Permanent Location: Mexico City, MX-CMX
Salary / Rate: Not Specified
Posted: 2025-05-22 08:46:55
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
Professional
All Job Posting Locations:
Pune, Maharashtra, India
Job Description:
Position Job Title: International Customer Service Executive
Scope: Supply Chain MedTech BU: Surgery, CSS, Mitek
SECTION 1: JOB SUMMARY
The purpose of this position is to build outstanding partnerships with our global internal customers (JNJ Affiliates; EMEA, LATAM, APAC, NA) and ensure state of the art delivery of services relating to the MedTech franchises distribution such as Surgery, CSS, Mitek.
SECTION 2: DUTIES & RESPONSIBILITIES
*
* Build collaborative partnerships with Business Partners
+ Develop customer relationships with Affiliates, acting as the Single Point of Contact (SPoC) and develop knowledge and understanding of the Affiliates’ market
+ Work closely with internal customers (Affiliates, Supply Planning, Warehouses, Finance, Quality, Regulatory etc.)
* Relentless focus on Customer Service
+ Responsible for Order Management, either through Direct Replenishment Process (DRP, replenishing Affiliates’ inventory considering forecast, demand, inventory & supply) or through Internal Sales Orders, entering Affiliates’ sales orders according to shipment schedule.
+ Provide supply and shipment information: provide order status, expected delivery dates, ensure timely shipping, pro-actively inform customer on possible future issues, liaise with planning to provide a perfect service in line with customer profile
+ Liaise with functions to execute the different services to Affiliates (Returns/Inter Company Pricing creation/Ship-to creation, etc)
+ Propose solutions for complex problems and process improvements
+ Managing the different events (stock builds, tenders, year-end)
+ Participate in the Key-user community and cross functional projects
+ Responsible for achieving targets set (e.g.
timely order processing, maintenance of open orders)
+ Train new team members and give feedback to the supervisor.
* Significant Focus on Quality
+ Review and update all SLA’s, SOP’s, procedures and work instructions in Adaptiv when needed
+ Train markets on logging accurately logistic complaints.
+ Issue and follow up of credit- and debit notes to the country in case of justified customer c...
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Type: Permanent Location: Pune, IN-MH
Salary / Rate: Not Specified
Posted: 2025-05-20 08:30:50
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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator supporting our La Mirada, CA box plant facility.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Service Representative creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
Location: This role is fully on-site at the La Mirada location
Schedule: Standard business hours; 8am to 5pm PST, Monday - Friday, with flexibility as needed based on customer demands.
Our Team
Georgia-Pacific La Mirada is a manufacturer of corrugated boxes and sheets.
We have a well-rounded and developed team with a high level of experience and knowledge about corrugated boxes.
CAC's thrive on efficiency and communication in a fast-paced environment.
We embrace a culture of humility, respect, and integrity.
We value people who are self-motivated, resourceful, contribution focused, and can learn to succeed and in a rapidly changing environment.
Our goal is to be the preferred partner for both our customers and our employees.
What You Will Do
* Manage customer accounts through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements.
* Coordinate shipments of products with the shipping department
* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Accounts payable/receivable duties
*
*
*This role is not open to sponsorship
*
*
*
Who You Are (Basic Qualifications)
* Proficiency in Excel and Outlook
* Experience working with cross-functional teams and vendors
* Experience with record-keeping management/documentation
* Flexible to work a schedule needed to support the business including overtime as needed
What Will Put You Ahead
* Administrative experience in manufacturing, logistics, industrial, distribution, and/or manufacturing environments
* Corrugated or Packaging industry experience
* Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing
* Working knowledge of KIWI, our internal system
For this role, we anticipate paying $30 - $34 per hour.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate...
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Type: Permanent Location: La Mirada, US-CA
Salary / Rate: Not Specified
Posted: 2025-05-17 08:42:46
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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator supporting our Huntsville, AL box plant facility.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator (CAC) creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
The ideal candidate for this position is highly organized, self-disciplined and is comfortable working in a fast-paced environment with short lead times.
A successful candidate must have strong computer skills, written and verbal communication skills, and excellent attention to detail.
Location: This is an onsite role based at our Huntsville, AL plant.
Schedule: Standard business hours; 8am to 5pm CST, Monday - Friday, with flexibility as needed based on customer demands.
Our Team
Our team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.
We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.
We work hand and hand with sales, design, production, shipping, and our warehouse as one team.
We value people who are safety conscious, self-motivated, confident, articulate, humble, and have integrity.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborating with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production related data
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Create new items and manage new items through the production process
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* Proficiency in Excel and Outlook
* Experience working with cross-functional teams and vendors
* Experience with record-keeping management/documentation
* Flexible to work a schedule needed to support the business including overtime as needed
What Will Put You Ahead
* Administrative experience in manufacturing, logistics, industrial, distribution, and/or manufacturing environments
* Corrugated or Packaging industry experience
* Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing
* Working knowledge of KIWI, our internal system
This role is not open to sponsorship.
At Koch c...
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Type: Permanent Location: Huntsville, US-AL
Salary / Rate: Not Specified
Posted: 2025-05-17 08:42:43
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Rockland Trust is seeking a Quality Assurance Coordinator to provide information about consumer and business accounts, research and resolve banking inquiries, and identify opportunities for the sale of bank products and services. This position also has a heavy emphasis on providing floor support for call center representatives, including handling escalated calls, and assisting managers in various projects.
Position Responsibilities
To assist the department in meeting or exceeding service level standards the Quality Assurance Coordinator has several positional responsibilities.
They include but are not limited to:
* Service incoming customer calls following established policies and procedures in an efficient and quality manner.
* Ensure daily work generated through email, contact queues, and customer calls are processed and completed accurately (utilizing established policies and procedures) to maximize efficiencies and minimize customer delays.
* Identify opportunities to grow customer relationships with bank through referral programs.
* Provide active floor support to assist call center managers by answering representative’s questions, assist with monitoring of off phone activities, work to deescalate situations proactively or where necessary handle and resolve escalated calls.
* Act as a liaison between the call center and business partners to identify and resolve customer issues.
* Identify and implement process improvement ideas with call center management team and other departments as necessary.
* Complete all training requirements on time
* Communicate system issues promptly to the team, management, and other appropriate personnel.
Successful Quality Assurance Coordinators should exhibit the following characteristics and qualifications:
* High School diploma required (4 year college degree or equivalent work experience preferred)
* Solid understanding of department and bank policies, and systems
* Excellent communication, problem solving, and organizational/time management skills required
* Ability to identify direct and cross sell opportunities for the bank.
* Prior call center experience (minimum of two years)
* Individual is a team player but can acted as an individual contributor
* Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance.
Additional information:
* Shifts include weekends and non-regular hours
* This position reports directly to the Call Center Manager.
* Will perform open and closing duties on assigned days
Our goal is to offer our colleagues the most generous benefits package possible.
We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance.
Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your ret...
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Type: Permanent Location: Norwood, US-MA
Salary / Rate: Not Specified
Posted: 2025-05-17 08:39:01
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Supply Chain Deliver
Job Sub Function:
Warehouse & Distribution
Job Category:
Business Enablement/Support
All Job Posting Locations:
US244 FL Palm Beach Gardens - 4500 Riverside Dr
Job Description:
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness.
Learn more at https://www.jnj.com/medtech
We are searching for the best talent for Inbound Warehouse Associate to be in Palm Beach Gardens, FL.
Purpose: Entry support individual contributor that completes routine tasks under close supervision, following a defined standard output or set of procedures.
Provides assistance to internal teams in the Warehouse & Distribution area.
Closely follows established administrative processes to ensure accuracy, timeliness, and quality of deliverables.
Maintains high standards of professionalism, efficiency, personal communication, discretion, and independent judgment.
You will be responsible for:
* Conducts routine tasks for the support function of the Warehouse & Distribution unit, and closely follows established administrative processes to ensure accuracy, timeliness, and quality of processes.
* Assists collection of information, necessary documents, fact sheets and production schedules within the Warehouse & Distribution function.
* Works with the Warehouse & Distribution team to provide continual improvements and efficiencies in the department’s processes and procedures.
* Establishes relationships with key internal stakeholders to ensure the execution and success of procedures within the Warehouse & Distribution function.
* Communicates with building operations and logistics teams to coordinate efficient Warehouse & Distribution procedures and processes.
* Demonstrates Johnson & Johnson’s Leadership Imperatives and Credo.
Qualifications / Requirements:
EDUCATIONAL AND PROFESSIONAL REQUIREMENTS:
* High school diploma or GED and 0-2 years related experience .
Johnson & Johnson is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state...
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Type: Permanent Location: Palm Beach Gardens, US-FL
Salary / Rate: Not Specified
Posted: 2025-05-17 08:20:08
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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Olympia WA box plant facility.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Customer Service Supervisor.
The ideal candidate for this position is highly organized, self-disciplined and is comfortable working in a fast-paced environment with short lead times.
A successful candidate must have strong computer skills, written and verbal communication skills, and excellent attention to detail.
Location : This is an onsite role based at our Olympia WA plant.
Schedule : Standard business hours; 8am to 5pm PST, Monday - Friday, with flexibility as needed based on customer demands.
Our Team
Our team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.
We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.
We work hand and hand with sales, design, production, shipping, and our warehouse as one team.
We value people who are safety conscious, self-motivated, confident, articulate, humble, and have integrity.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production related data
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Create new items and manage new items through the production process
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* Customer Service experience in a manufacturing industry
* Experience utilizing Excel spreadsheets
* Experience working with cross-functional teams and vendors
* Experience with record-keeping management/documentation
* Flexible to work a schedule needed to support the business including overtime as needed
What Will Put You Ahead
* Corrugated industry experience
* Experience using Kiwi, Kiwi FFF and or PCS
We expect this role to pay between $25 - $28/hour based on experience.
This role is not open to sponsorship.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo...
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Type: Permanent Location: Olympia, US-WA
Salary / Rate: Not Specified
Posted: 2025-05-17 08:17:40
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Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery.
Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Ketchikan, Alaska.
This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.
Currently, our benefit package includes:
Paid time off – start with 17 days paid time off a year (PTO)+ additional extended leave paid time
Paid Holidays– 8 paid holidays a year in addition to PTO
Health Insurance – medical, dental and vision with low employee contributions
Health Insurance for your family– we also contribute to medical, dental and vision for your family.
401(k)– with company match + additional annual retirement contribution.
Tuition Reimbursement
Employee Assistance Program
Life Insurance and AD&D– we pay at no cost to you.
Long term disability– we pay at no cost to you.
Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY:
Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following; other duties may be assigned:
* Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
* Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.
* Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.
* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
* Enter documents into scanning (Imaging) system.
* Employ training received on AML's Customer Experience Initiative.
* Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.
* Carry out all duties with a strong commitment to excellent customer service.
Customer Service Representative II
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the...
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Type: Permanent Location: Ketchikan, US-AK
Salary / Rate: 25.865
Posted: 2025-05-16 08:25:57
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Position Summary:
The Client Success Specialist (CSS) is a vital member of the Client Success team—the cornerstone of Penn Foster Group’s B2B/Enterprise Solutions business.
In this role, you will manage a portfolio of client accounts with full ownership of service delivery, stakeholder communication, and financial outcomes.
Working closely with an experienced Client Success Manager (CSM), you’ll develop your skills in client relationship management while ensuring high levels of client satisfaction, renewal, and growth.
This role offers a unique opportunity for an emerging professional who values autonomy, collaboration, and making a measurable impact within a growing and mission-driven team.
Essential Job Functions:
* Serve as the primary liaison between assigned clients and internal teams, advocating for client needs and ensuring delivery of value.
* Proactively manage and renew contracts, aligning terms with client goals and business priorities.
* Build consultative, strategic relationships with client stakeholders to drive engagement, retention, and expansion.
* Analyze and communicate performance data to support decision-making and demonstrate ROI.
* Lead regular business reviews that align program outcomes with client objectives.
* Expand strategic relationships by identifying key contacts within client organizations.
* Develop deep expertise in client preferences and program pathways to better tailor solutions.
* Partner with internal stakeholders across Sales, Marketing, Product, Academic, and Student Support to coordinate delivery.
* Track and communicate client trends, pain points, and successes to inform proactive service.
* Gather and elevate client feedback to influence product and service enhancements.
* Surface account growth opportunities and collaborate with your manager to pursue them.
* Maintain consistent stakeholder communication with timely updates and account reporting.
Knowledge, Skills, Abilities:
* Customer-centric mindset: Able to view relationships through the lens of decision-makers, students, and influencers alike, creating tailored, consultative solutions.
* Project management: Comfortable managing multiple priorities and timelines, while following structured processes to ensure delivery and quality.
* Communication skills: Skilled at storytelling with data—able to craft compelling narratives that reinforce value, build trust, and drive action.
* Adaptability: Agile in the face of change; proactive and comfortable with ambiguity.
* Analytical thinking: Proficient in using performance data to generate insights and recommend strategies.
* Influence and leadership: Able to guide client conversations and internal coordination without direct authority.
* Growth mindset: Eager to learn, grow, and push beyond comfort zones to continuously improve performance and client outcomes.
About Us: At Penn Foster Group, we a...
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Type: Permanent Location: Chandler, US-AZ
Salary / Rate: Not Specified
Posted: 2025-05-15 08:19:27
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Aachen, North Rhine-Westphalia, Germany
Job Description:
Responsibilities will include:
* Contact person for the sales team in the field as well as customers throughout Europe
* Processing incoming orders for the Abiomed product range in SAP
* Tracking and filing of orders
* Preparation of quotes for the Sales team in SAP
* Complaints processing
* Contract management
* Issuing of reports for Sales & internal partners
Qualifications:
* Work experience in Customer Services
* Experience in dealing with customers and in order follow-up
* Excellent communication skills in German, French and English
* Excellent computer skills (Microsoft Office, MS Excel, SAP S4 Hana, Salesforce)
* Analytical thinking skills
* Ability to work under time pressure
* Attention to details
* High level of energy, engagement and responsibility
* Strong organizational skills with the ability to multi-task
* Flexibility of work in the dynamic, changing environment
* Excellent communication skills, good working relationship
* Business awareness and focus on achieving common goals
* Highly developed interpersonal skills, responsibility and ethics
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Type: Permanent Location: Aachen, DE-NW
Salary / Rate: Not Specified
Posted: 2025-05-15 08:16:40
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Company Name: PBS Systems
Job Location: Calgary, Alberta
Job Type: Full-time, Permanent
No.
of Openings: 01
Internal Job Title: Team Lead - Smart Client
Reports To: Director of Support Operations
Job Requirement(s): Up to 2 weeks of travel within Canada and the US
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
The Role:
The Smart Client Implementation Team has been created with the goal to migrate most of our customers to the Smart Client deployment method of our V10 software from either Remote App or Remote Desktop Services.
The Smart Client Team Lead will lead the team of Smart Client Technical Support Representatives that will work on migrating customers both remotely and onsite.
The team will facilitate all aspects of the migration, Icon installation, printer setup, peripheral setup, and testing with the end users.
The Team Lead will ensure proper planning and communication is established.
This position is based in our Calgary Tech Centre Office and is NOT a remote or Hybrid opportunity.
Duties and Responsibilities
Work Force Management
* Participates in weekly interdepartmental meetings with the Director of US Operations and/or Smart Client Program Manager to review project status, discuss issues and future needs.
* Supervises the assigned SC staff including planning, appointing, directing and evaluating work in this area.
* Participates in Interviews and provides recommendations for hiring staff to meet corporate requirements.
* Performs annual evaluations for assigned SC staff.
Project Management
* Prepare and execute department schedules and oversee execution from start to finish.
* Communicates with customers to schedule installs and address any concerns.
* Oversee projects in the Smart Client department to ensure that all work is finalized for each install and any required follow-up is completed. Any concerns with performance are escalated to the department’s Program Manager.
* Develops a proficiency in how the v10 software addresses the following to ensure installation process is optimized to minimize issues:
* RDP connections
* printers and other peripherals
* payroll integration
conn...
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Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2025-05-14 11:18:37
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Fan Experience Associate (PT)
Location: San Antonio, TX / Non-Exempt
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community.
SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex.
We know that our people are our greatest asset as an organization.
We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
The Fan Experience Associate supports Spurs Sports & Entertainment (SS&E) in its mission to create exceptional memories for guests.
This part-time position is responsible for serving as the primary lobby representative at the Frost Bank Center, acting as the first point of contact for all guests, vendors, and deliveries.
This role is also responsible for fielding and routing all public phone calls and emails directed to the Frost Bank Center, ensuring prompt, courteous, and accurate communication.
The ideal candidate will exhibit excellent customer service and administrative skills while representing SS&E in a highly visible and impactful way.
Demonstrates alignment with SS&E’s core values and mission to treat everyone like family and create enduring memories.
What You’ll Do:
* Serve as the main representative in the Frost Bank Center lobby, welcoming and directing all in-person guests, vendors, and partners while maintaining a clean, secure, and professional environment.
* Field and route all incoming calls from the public to the organization’s main phone line, ensuring accurate direction and timely communication.
* Monitor and respond to general public emails sent to the Frost Bank Center inbox, forwarding requests or inquiries to the appropriate departments.
* Provide administrative support to the Fan Experience team including data entry, signage creation, inventory tracking, and internal communications.
* Manage fan mail and lobby pick-up/drop-off processes with accurate documentation and secure handling.
* Proactively identify guest feedback, facility issues, or service-related concerns and communicate promptly to supervisors.
Who You Are:
* High School Diploma or equivalent required - associate’s degree or completion of two years of college coursework preferred.
* Minimum 3 years of experience in a customer-facing or administrative/front desk role, preferably in sports, entertainment, or hospitality, or an equivalent combination of education and experience.
* Bilingual in English and Spa...
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Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 14
Posted: 2025-05-14 10:31:44
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At Rockland Trust, we believe that each relationship matters – and that starts with our Call Center Representatives.
We take pride in the care and excellent service provided by our call center staff.
We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Variety is the spice of life, and we have it in spades!
As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.
We have a fantastic training program that will prepare and support you throughout your career with ongoing classes.
Service incoming customer calls following established policies and procedures in an efficient and quality manner.
RESPONSIBILITIES
* Ensure every transaction is processed correctly by confirming transaction with caller to ensure a mutual understanding.
* Identify opportunities to grow customer relationships with bank through referral programs.
* Utilize all available resources, and communication skills to resolve customer inquiries or issues to avoid escalation to extent possible.
* Complete all training requirements on time.
* Identify process improvement ideas with CIC management team.
* Become a candidate to act as a peer coach for new hire representatives.
* Communicate system issues promptly to management.
* Other duties as assigned by CIC management team.
QUALIFICATIONS
* High School diploma required (4 year college degree or equivalent work experience preferred)
* Fluency in Spanish or Portuguese strongly preferred.
* Basic understanding of banking or finance
* Good communication, problem solving, and organizational/time management skills required
* Prior customer service experience preferred.
Prior sales experience a plus.
* Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance
Our goal is to offer our colleagues the most generous benefits package possible.
We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance.
Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!
At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected vet...
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Type: Permanent Location: Franklin, US-MA
Salary / Rate: Not Specified
Posted: 2025-05-14 10:30:15
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Job purpose
As a DTO Sales & Accounting Manager, you will drive corporate growth by facilitating implementation of software with a focus on long term adoption to new dealership customers.
As a strategic leader, your gaze is firmly focused forward on new ways to drive more install capacity while delivering quality experiences to our customers. You are creative, visionary, and you enjoy integrating new technologies into PBS and our processes.
You are also strategic, thorough, and organized – designing systems and processes that add structure while maintaining fluidity in our engagements.
Together with the Dealer Services leadership team, you evolve DTO people and process to increase volume, ensure software adoption, implement new technologies, and support your team’s growth and mental health.
DTO Sales & Accounting Managers motivate and find ways to engage our team in the bigger PBS picture.
DTO is a fast paced, intense environment where team members drive initiatives forward quickly, while remaining fluid and able to pivot with little advanced notice. The DTO team is filled with professional, experienced, and extremely talented software and industry experts who love a challenge and strive to be a part of the solution.
This role manages Team Leads, as well a smaller team of higher level DTO team members.
Responsibilities and Requirements
Leadership Responsibilities:
* Remain calm under pressure, professional, and focused.
* Be a role model to your team members, and an example of what DTO expectations are.
* Accurately communicate policy, direction, and vision.
* Foster a supportive work culture, take care of your peers, and positively represent PBS.
* Promote an evolutionary environment, where team members are encouraged to spend time improving process, pushing themselves (and PBS) to develop & grow.
* Confidently and professionally represent DTO and promote the silo across the company, and in the field.
* Encourage collaboration in problem solving across DTO, and elsewhere in the company.
People Management:
* Ownership of staff recruiting and retention programs.
* HR responsibilities including coaching, reviews, celebrations, resolving conflicts, continual feedback, disciplinary action, and terminations (if required)
* Intentional and transparent communication. Accurately communicate corporate policy, direction, and vision.
* Set goals and develop systems to encourage team members engagement on job achievements and professional development.
Department Management:
* Maintain staffing levels and expertise, in-line with organizational installation goals.
* Build and evolve departmental process with a focus on the people, and corporate growth.
* Build structure around adopting software changes into existing processes/workload.
- Implement ‘success’ metrics focused on work effort success ...
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Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2025-05-13 08:10:35
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About CORE
CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities.
With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.
Job Summary
The Training Specialist in the Member Services department plays a crucial role in enhancing the skills and knowledge of the team.
This position is responsible for designing, implementing, and evaluating comprehensive training programs tailored to meet the needs of employees.
The specialist ensures that staff members are well-equipped to deliver exceptional service to the cooperative's members.
In addition to training responsibilities, this role involves software testing for new systems within the department.
The specialist collaborates with the IT team to conduct thorough testing, identify potential issues, and provide feedback for system improvements.
Essential Duties and Responsibilities
* Develop and deliver training programs for new and existing staff members.
* Responsible for assigning and tracking completion of training programs for individuals and employee groups.
* Evaluate the effectiveness of training programs and make necessary adjustments.
* Provide ongoing support and coaching to employees to ensure continuous improvement.
* Conduct needs assessments to identify skill gaps and training needs.
* Collaborate with department managers to align training programs with organizational goals.
* Maintain training records and track employee progress.
* Assist in the development and updating of training materials and resources.
* Perform software testing and provide feedback to the IT team on new systems.
* Identify and troubleshoot issues during software testing and ensure resolution.
* Stay updated with industry trends and best practices in training and development.
* May be required to answer member contacts as needed
Minimum Qualifications of Position
* High school diploma or equivalent certificate required
* Proficiency in contact center customer service, typically attained through one or more years of experience, or equivalent experience/education required.
* Prior Experience in classroom training and presentation skills.
* Proficient with position-specific software and applications is preferable.
* Competent with Microsoft Office: [Excel, Word, Outlook, PowerPoint.]
* Competent with general office equipment.
Knowledge and Skills
* Integrity: exhibiting a high degree of integrity and honesty.
* Diplomacy: using appropriate diplomacy and tact with employees, members, members and other contacts.
* Communication: ability to effectively read, write and speak the English language to communicate in a clear, straightforward, and professiona...
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Type: Permanent Location: Sedalia, US-CO
Salary / Rate: 28.455
Posted: 2025-05-13 08:10:31
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YOU TACKLE FOR QUALITY AND GREAT SERVICE.
THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.
Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
* Provide a high level of customer service and professionalism, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
* Follow Gateway clearance procedures as outlined in the manual to comply with the GSOP procedures and safe working practices.
* Provide daily updates on clearance status of all shipments held in customs for clearance on ACA
* Daily check points to be created for network visibility using appropriate exception codes.
* Track and trace shipments in adherence to DHL’s network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments.
Ensure that the customer is fully updated on any query or issue within the agreed time
* Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided with accurate information on transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
* Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.
YOUR PROFILE:
* Proven ability to work under pressure in a fast paced, time sensitive environment
* Sound educational back ground with knowledge of the Service Industry, an added advantage
* Good oral and written communication skills – English & Arabic preferable
* Tolerance for stress in a fast paced working environment.
* Adheres to policies and procedures
* Possesses good relationship building and interpersonal skills
* Ability to effectively contribute as a team member as part of a busy team
OUR OFFER:
* Strong career support in an international environment.
* Great culture and colleagues.
* Multifarious benefit program.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
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Type: Contract Location: Doha, QA-DA
Salary / Rate: Not Specified
Posted: 2025-05-12 08:08:51
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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Batavia, NY sheet feeder facility.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
The ideal candidate for this position is highly organized, self-disciplined and is comfortable working in a fast-paced environment with short lead times.
A successful candidate must have strong computer skills, written and verbal communication skills, and excellent attention to detail.
Location: This is a hybrid role based at our Batavia, NY plant (subject to change)
Schedule: Standard business hours; 8am to 5pm EST, Monday - Friday, with flexibility as needed based on customer demands.
Our Team
Our team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.
We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.
We work hand and hand with sales, design, production, shipping, and our warehouse as one team.
We value people who are safety conscious, self-motivated, confident, articulate, humble, and have integrity.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborating with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production related data
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Create new items and manage new items through the production process
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* Proficiency in Excel and Outlook
* Experience working with cross-functional teams and vendors
* Experience with record-keeping management/documentation
* Flexible to work a schedule needed to support the business including overtime as needed
What Will Put You Ahead
* Administrative experience in manufacturing, logistics, industrial, distribution, and/or manufacturing environments
* Corrugated or Packaging industry experience
* Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing
* Working knowledge of KIWI, our internal system
We expect this role to pay between $20 ...
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Type: Permanent Location: Batavia, US-NY
Salary / Rate: Not Specified
Posted: 2025-05-09 08:34:43
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Company
Federal Reserve Bank of Minneapolis
Call Center:
Are you looking for a position that allows you to grow professionally within a fast-paced, call center environment in an organization that serves the public?
The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S.
Treasury retail financial products, such as Savings Bonds.
We are looking for individuals who are customer focused, efficient, and have effective verbal communication skills to join our call center.
In this role, you’ll take approximately 60 calls daily assisting customers with a wide variety of inquiries including navigating the website, responding to requests to have bonds redeemed or reissued after the death of a family member, providing tax-related documentation, etc.
Training and ongoing feedback/coaching is provided, and you’ll be expected to meet various metrics such as talk time and after call work.
• No nights
• No weekends
• No sales, collections, or cold calls
*Onsite work is an essential function of this position, and you are expected to be in the office 5 days per week for meetings and team collaboration.
Responsibilities:
* Answer incoming calls from customers, financial institutions, and legal professionals.
* Advise customers on U.S.
Treasury financial products, regulations, and forms.
* Support account setup and navigation for U.S.
Treasury websites and applications
* Aim to exceed established metrics for accuracy, timeliness, and completeness
* Provide prompt, efficient, detailed, customer-oriented service
* Act as an advocate for our customer; reporting and/or acting on areas for improvement
* Establish and maintain accurate records and documentation
* Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
* Associate’s degree in business or an equivalent combination of education and experience.
* Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
* Must be a U.S.
citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
* Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
* Basic computer and MS Office proficiency.
Additional Information:
Salary range is $43,900-$54,870-$65,800.
Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
* Comprehensive healthcare options (Medical, Dental, and Vision)
* 401(k) match, and a fully-funded pension plan
* Paid time off and holidays
* Free public...
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Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2025-05-08 08:45:44
