-
Job Description
Technical Customer Support Representative (TCSR)
This role reports to the Customer Support Manager.
Salary Range: $27-32/hour.
What You'll Do:
As a Technical Customer Support Representative, you'll provide technical phone support to customers using the OBIX system.
Your main goal is to quickly find and fix their technical problems.
You'll offer excellent customer service, work well with a team, manage your tasks effectively, and handle a busy workload.
This role involves working on-call and rotating shifts, and you'll be expected to work independently with little supervision.
Your Responsibilities:
* Help customers through difficult or emotional situations.
* Respond to customer needs quickly and ask for feedback to improve service.
* Skillfully gather and analyze information to find solutions, working well with others to solve problems.
* Support Windows servers (2008, 2012, 2016) and desktops (Windows 7, 8, 10).
* Help with assigned projects, sharing updates on progress and changes.
* Finish projects and administrative tasks on time and correctly.
* Follow company policies and procedures.
* Support the company's goals and values.
* Help monitor BeCA calls.
Experience & Education:
* 3 to 5 years of relevant experience.
* An Associate's degree in a technical field or similar training from a two-year college or technical school is required.
A Bachelor's degree is preferred.
* Must have MCP or MCTS certification, and A+ certifications.
Network+ certification is a plus.
* You'll need to complete specific training and certification for our company's software.
* Experience using ticketing software.
* Experience working in a 24/7 environment.
Skills & Knowledge:
* Excellent ability to understand, analyze, troubleshoot, and fix technical problems.
* Strong communication skills, both spoken and written, and good phone manners.
* Solid understanding of Windows 7 Pro, Windows 8, and Windows 10 for desktop support and maintenance.
* Good understanding of Windows Server 2008/2012/2016.
* Experience with computer hardware for servers and workstations.
* Experience supporting network systems, including Microsoft Active Directory, TCP/IP, DNS, DHCP, WINS, anti-virus software setup, Windows Updates, IIS, and Terminal Services.
* Familiarity with database software.
* Able to write clear reports and emails, and communicate effectively with customers and co-workers.
* Skilled in using spreadsheet and word processing software.
Other Requirements:
* Willingness to travel occasionally and work overtime when needed.
* Must have a valid driver's license and passport.
* Must have reliable transportation.
* Maintain a professional attitude, treating everyone with respect, especially when under pressure.
* Be dependable and on time for work, meetings, and appointments.
* Able to carry and lift compu...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: 27.49
Posted: 2026-04-01 08:29:53
-
Your Job
As the Director of Customer Service, you will build and lead a high-performing, customer-facing organization supporting aerospace and defense customers with rugged connectors, cable assemblies, and interconnect solutions.
You will be accountable for order management, technical customer support, and aftermarket and repair services while strengthening long-term customer relationships.
This role requires a deep understanding of aerospace and defense supply chains, regulatory requirements (ITAR/EAR, DFARS), and ruggedized interconnect products.
You will partner closely with Sales, Engineering, Operations, Quality, and Supply Chain to improve on-time delivery, reduce cycle times, and deliver an exceptional customer experience.
Our Team
You will lead a customer service organization of approximately 8-20 direct and indirect reports across customer service, order management, technical support, and aftermarket/repair functions.
The team works cross-functionally with commercial, engineering, operations, and supply chain partners to support mission-critical aerospace and defense programs.
What You Will Do
* Set and execute the customer service strategy across order management, technical support, aftermarket programs, and returns and repairs.
* Lead, develop, and scale a customer service organization, including recruiting, training, and career development for both on-site and remote team members.
* Own customer-facing performance metrics including On-Time Delivery (OTD), order cycle time, first response time, case resolution time, customer satisfaction (CSAT/NPS), and warranty and return rates.
* Manage customer escalations involving complex technical issues, scheduling constraints, and contractual requirements with OEMs, prime contractors, defense customers, and distributors.
* Partner with Sales and Applications Engineering to ensure smooth transitions from quote to delivery and timely resolution of technical questions related to drawings, part numbers, and specifications.
* Oversee repair depot and RMA operations, including repair turnaround time, spares management, and lifecycle or obsolescence support.
* Ensure compliance with aerospace and defense standards and regulations, including ITAR/EAR, AS9100, NADCAP, and DFARS requirements.
* Collaborate with Supply Chain and Operations to reduce lead-time variability, manage demand surges, and mitigate material shortages.
* Drive continuous improvement initiatives using Lean, Six Sigma, and process automation to streamline workflows and reduce manual effort.
* Lead customer performance reviews, service-level agreements, and customer scorecards.
* Partner with Legal, Pricing, and Sales to manage customer contract terms related to service, warranty, pricing, lead times, and repair obligations.
Who You Are (Basic Qualifications)
* Bachelor's degree in Engineering, Business, Supply Chain, or a related field.
* At least 8 years of...
....Read more...
Type: Permanent Location: Georgetown, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-01 08:15:44
-
Your Job
Georgia Pacific Corrugated LLC is seeking a Customer Service Manager to support our Bradford, PA box plants.
You will lead a team that delivers exceptional customer experience to our valued customers.
In this role, you will work directly with the Customer Account Coordinators, our General Manager, Sales and Operations groups to maintain an uninterrupted order flow to the customer.
You will have the opportunity to leverage your excellent communication skills and attention to detail to coordinate activities across multiple customers.
To excel in this position, you should show a strong sense of urgency, economic awareness, excellent organizational skills, and the ability to manage several competing priorities at once.
The ideal candidate is self-driven, takes initiative, enjoys problem-solving, and engages with customers and team members to deliver best-in-class service.
Location: This role is based on site at our Bradford, Pennsylvania facility.
Schedule: 8am-5pm Monday-Friday, with flexibility as needed based on business needs.
Our Team
As a Customer Service Manager, you will play a pivotal role in leading a team of 2-3 customer service members, ensuring a high standard of service excellence.
This role operates in a fast-paced manufacturing environment where priorities can shift quickly, requiring flexibility and real-time problem solving.
Our culture is defined by the Principle Based Management ™ philosophy which guides everyday decision making and provides employees with opportunities to contribute and personally benefit from the value they create.
What You Will Do
* Lead, coach, and develop a high-performing customer account coordinator team.
* Facilitate phone, email, and chat service requests from our valued customer base with professionalism and efficiency.
* Monitor the team workload to ensure adequate customer support and adherence to correct procedures.
* Develop deep knowledge of the system and business processes.
Your knowledge and experience will make you a valuable resource for the team, as you coach and develop individual team members and provide training to enhance their skills and knowledge base.
* Exercise sound judgement to make timely decisions that balance customer needs, operational capability, and financial impact.
* Help with production and scheduling needs in collaboration with the Planner and Director of Operations.
* Collaborate closely with Sales, National Accounts, and Operations to build meaningful relationships that maintain our high service standards and contribute to the success of the area plants.
* Act as a liaison between the sales team, customer service, and operations during new business onboarding.
* Assist in reviewing, refining, creating training materials, process flows or change communications.
* Process all customer orders per customer contracts and agreements, balancing customer advocacy with operational and financial discipline.
...
....Read more...
Type: Permanent Location: Bradford, US-PA
Salary / Rate: Not Specified
Posted: 2026-03-30 07:35:36
-
Your Job
Georgia-Pacific is hiring for a Product Support Specialist to join our Technical Services team!
This role will work out of our offices in Decatur, GA and Atlanta, GA.
Our Team
The Technical Services team at Georgia-Pacific Building Products is dedicated to supporting our customers and partners with expert building product guidance and responsive warranty claims support.
As a customer-facing group within the Innovations team, we collaborate across the business to deliver solutions that drive value and build trust.
Join us and help shape the future of building products through service, innovation, and teamwork.
What You Will Do
Technical Product Support:
• Provide technical support for Georgia-Pacific Building Products (gypsum, structural
panels, lumber)
• Manage inbound inquiries (phone calls and emails) from both internal and external customers
• Provide timely, accurate, data-based solutions.
• Capture and enter accurate customer records into CRM
• Collaborate with team members and other departments for efficient issue resolution
• Cross functional collaboration across the organization
Claims Processing:
• Process product warranty claims applying critical and economic thinking
• Communicate claim status updates to customers and resolve related issues
• Track and analyze claims data to identify trends and maintain accurate records
Data Analysis:
• Analyze data and provide insights on customer trends, product trends and claim trends
Who You Are (Basic Qualifications)
* 2-3 years of related work experience (technical support, claims processing, customer service, or similar).
* Experience in building products, manufacturing and/or construction industry.
* Proficiency with Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint).
* Strong written and verbal communication skills; able to prepare clear technical summaries and customer-facing status updates.
* Ability to travel up to 15%.
What Will Put You Ahead
* Experience with Salesforce.com or similar CRM systems.
* Background in commercial construction engineering, building science, product design, or technical consulting.
* Claims management experience.
* Data-analysis skills (Excel pivot tables, graph, and charts or equivalent).
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-03-30 07:35:31
-
Your Job
Georgia-Pacific is hiring for a Product Support Specialist to join our Technical Services team!
This role will work out of our offices in Decatur, GA and Atlanta, GA.
Our Team
The Technical Services team at Georgia-Pacific Building Products is dedicated to supporting our customers and partners with expert building product guidance and responsive warranty claims support.
As a customer-facing group within the Innovations team, we collaborate across the business to deliver solutions that drive value and build trust.
Join us and help shape the future of building products through service, innovation, and teamwork.
What You Will Do
Technical Product Support:
• Provide technical support for Georgia-Pacific Building Products (gypsum, structural
panels, lumber)
• Manage inbound inquiries (phone calls and emails) from both internal and external customers
• Provide timely, accurate, data-based solutions.
• Capture and enter accurate customer records into CRM
• Collaborate with team members and other departments for efficient issue resolution
• Cross functional collaboration across the organization
Claims Processing:
• Process product warranty claims applying critical and economic thinking
• Communicate claim status updates to customers and resolve related issues
• Track and analyze claims data to identify trends and maintain accurate records
Data Analysis:
• Analyze data and provide insights on customer trends, product trends and claim trends
Who You Are (Basic Qualifications)
* 2-3 years of related work experience (technical support, claims processing, customer service, or similar).
* Experience in building products, manufacturing and/or construction industry.
* Proficiency with Microsoft Office (Excel, Word, Outlook, Teams, PowerPoint).
* Strong written and verbal communication skills; able to prepare clear technical summaries and customer-facing status updates.
* Ability to travel up to 15%.
What Will Put You Ahead
* Experience with Salesforce.com or similar CRM systems.
* Background in commercial construction engineering, building science, product design, or technical consulting.
* Claims management experience.
* Data-analysis skills (Excel pivot tables, graph, and charts or equivalent).
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and...
....Read more...
Type: Permanent Location: Decatur, US-GA
Salary / Rate: Not Specified
Posted: 2026-03-30 07:35:30
-
Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in con...
....Read more...
Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2026-03-28 08:13:30
-
Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in con...
....Read more...
Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2026-03-28 08:08:06
-
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.
Together, we’re advancing medicine and delivering the best care experience for our patients and community!
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full time
Department:
Contact Center
All Locations:
300 Ocean Avenue – Revere
Position Summary:
We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish.
As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding.
In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.
Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach.
After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.
This full-time position includes a schedule of Monday-Friday from 8 AM to 5 PM.
Essential Duties and Responsibilities:
* Schedule, reschedule, and cancel appointments.
* Document clear and concise messages and route appropriately.
* Appropriately transfers calls to other departments when required.
* Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
* Process refill requests accurately and effectively, according to guidelines.
* Conduct outreach calls on behalf of clinical departments.
Requirements and Responsibilities:
* HS Diploma/GED required.
* Excellent written and verbal communication, judgment and problem solving skills.
* Minimum of 1 year customer service, administrative, or call center experience.
* Bilingual fluency Spanish/English required.
* Knowledge of medical terminology and experience working with electronic medical record technology a plus.
* Proficient in Microsoft Office Suite.
Rate: $21/hr
EEO & Accommodation Statement:
NeighborHealth is an equal employment/affirmative action employer.
We ...
....Read more...
Type: Permanent Location: Revere, US-MA
Salary / Rate: Not Specified
Posted: 2026-03-28 07:59:45
-
Your Job
As the Inside Sales Supervisor, you will lead and support a team responsible for delivering exceptional customer service, managing order execution, and driving operational excellence.
You will oversee daily sales operations, ensure data accuracy, and enable strong collaboration with Sales, Operations, and Customer Service teams.
Your leadership will help shape an efficient, customer-focused inside-sales environment.
Our Team
Our customer service team is dedicated to supporting a diverse range of top-tier clients with excellence and professionalism.
Known for our strong work ethic and unwavering commitment to customer satisfaction, we consistently deliver high quality support tailored to each client's unique needs.
We thrive on collaboration, mutual respect, and a shared spirit of success fostering a positive and productive environment where teamwork drives results.
Whether solving complex issues or providing day-to-day assistance, we take pride in being reliable, responsive, and customer focused.
What You Will Do
* Lead daily operations of Inside Sales team, ensuring timely, accurate handling of orders, returns, inquiries, RFQs, and customer requirements.
* Foster strong customer relationships through proactive communication, effective problem solving, and consistent follow up.
* Drive execution and maintenance of customer programs while ensuring compliance with company procedures and service level expectations.
* Collaborate across departments to resolve order-related issues and enhance the overall customer experience.
* Use reporting and analysis to improve processes, strengthen team performance, and support Sales strategies.
* Coach and develop Inside Sales Representatives, providing guidance, training, and support for daily challenges and long-term growth.
Who You Are (Basic Qualifications)
* Experience in Inside Sales, Customer Service, Order Management, or related operational roles.
* Previous experience leading, supervising, or mentoring team members.
* Proficiency with ERP systems (SAP preferred) and strong data accuracy skills.
* Strong communication, problem solving, and customer relationship abilities.
* Ability to manage multiple priorities in a fast-paced environment.
What Will Put You Ahead
* Experience in manufacturing, technology, or distribution industries.
* Knowledge of customer program management and quoting processes.
* Demonstrated success improving processes or enhancing customer experience.
* Familiarity with cross functional collaboration between Sales, Logistics, Operations, and Finance.
For this role, we anticipate paying $85,000- $115,000 per year.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hi...
....Read more...
Type: Permanent Location: Bridgewater, US-NJ
Salary / Rate: Not Specified
Posted: 2026-03-28 07:55:41
-
Join Our Team at MTM Health!
At MTM Health, it’s more than transportation—it’s personal.
We believe every passenger deserves compassion, dignity, and exceptional service.
To make that happen, we’re looking for passionate, driven individuals who want to make a real difference in the lives of those we serve.
As part of our growing team, your work will directly impact the communities around you by helping remove barriers to care and improving quality of life.
Our culture thrives on innovation, collaboration, and growth—giving you room to advance, contribute, and shape the future of our industry.
Why Choose MTM Health?
* Make a meaningful impact every day
* Join a team that values your voice, ideas, and contributions
* Be part of a company that consistently exceeds NCQA standards for customer service
* Enjoy a supportive environment, including multilingual assistance available 24/7, 365 days a year
If you're ready to transform lives and grow your career, apply today and help us break down community barriers—together.
Now Hiring: Customer Care Representatives
Location: Onsite - Norton, VA
Hourly Rate: $17.00 ($19.00/hr for bilingual English/Spanish) (Extra pay for evening, weekend and overnight shifts)
Also offering $500 referral bonuses!
What Will Your Job Look Like?
Our Customer Care Representatives are the frontline ambassadors of MTM Health.
In this role, you’ll:
* Handle inbound calls from members, clients, and facilities
* Take on 60–80 calls per day (Mondays may see higher volume)
* Support callers with empathy, accuracy, and efficiency
* Increase task complexity as your skills grow
What You’ll Need:
* Must be able to work on-site at our Norton, VA office
* 1 year of call center experience
* 6 months of customer service experience
* Must be proficient in English and Spanish
* Basic typing and computer skills with strong navigation abilities
Benefits Without Barriers
Our Total Rewards program goes beyond a paycheck.
We provide benefits designed to support you and your family, including:
* Health, dental, and vision insurance
* Life and disability coverage
* 401(k) with company match
* FSA and HSA plans
* Wellness programs with incentives
* Voluntary and ancillary benefits
Additional Perks
* Pay on Demand
* Paid time off + holiday pay
* Birthday holiday
* Maternity/paternity leave
* Continuing education reimbursement
* MTM Perks discount program
* Career development and advancement opportunities
MTM Health is Proud to Be an Equal Opportunity Employer
We welcome diversity and celebrate the unique perspectives each candidate brings.
All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.
#Indeed
....Read more...
Type: Permanent Location: Norton, US-VA
Salary / Rate: Not Specified
Posted: 2026-03-27 07:55:10
-
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
Dein neues Team
Du verstärkst den Bereich Vertrieb Services (DEGSB).
Auch wenn du viel mobil arbeitest, bist du fester Teil eines engagierten Teams, das sich gegenseitig unterstützt.
Du arbeitest eng mit dem Vertrieb und deiner Regionalen Serviceleitung zusammen.
Wir pflegen einen offenen Austausch und sorgen gemeinsam für erstklassigen Service bei unseren Kunden.
Verantwortlichkeiten | Das erwartet Dich
Als Junior Systembetreuer (m/w/d) übernimmst du schrittweise die technische Verantwortung für unsere Installationsbasis und repräsentierst Roche direkt beim Kunden.
Dein Fokus liegt auf der Sicherstellung einer reibungslosen Diagnostik durch hohe Geräteverfügbarkeit und exzellenten Service.
Deine Hauptaufgaben sind:
* Ganzheitliche Systembetreuung: Du führst fachgerechte Installationen, Wartungen und Reparaturen an unseren Roche-Standardgeräten durch.
Dabei analysierst du Fehlerbilder präzise – sowohl vor Ort als auch per Remote-Support – und dokumentierst deine Einsätze sorgfältig, um eine nachhaltige Problemlösung sicherzustellen.
* Applikative Beratung & Training: Deine Expertise geht über die Hardware hinaus.
Du weist unsere Kunden in die Bedienung und Handhabung der Systeme ein und unterstützt sie bei applikativen Fragen sowie dem Einsatz von Reagenzien, um die optimale Nutzung der Geräte zu gewährleisten.
* Schnittstelle zu Vertrieb & Kunden: Als technischer Ansprechpartner vor Ort erkennst du die Bedürfnisse unserer Kunden frühzeitig.
Du berätst zu Serviceverträgen oder präventiven Maßnahmen und arbeitest eng mit dem Vertrieb zusammen, um Verkaufschancen für Systemgeschäfte oder Dienstleistungen zu identifizieren.
* Verlässlichkeit im Außendienst: Du organisierst deine Einsätze in der Region effizient und eigenverantwortlich.
Um die kontinuierliche Versorgung der Patienten sicherzustellen, nimmst du zudem an einem geregelten Not- und Bereitschaftsdienst teil.
Qualifikationen | Das bringst Du mit
Neben einer erfolgreich abgeschlossenen Ausbildung als staatlich geprüfte:r Techniker:in oder ein Studium (z.B.
FH) in Elektrotechnik, Elektronik, Mechatronik oder einer ähnlichen Fachrichtung bringst Du idealerweise erste praktische Berufserfahrung (z.B.
durch Praktika, Werkstudententätigkeit oder eine technische Ausbildung) im Umgang mit komplexen technischen Systemen mit - sei es in der Elektronik, Hydraulik oder Messtechnik.
Folgende Punkte runden Dein Profil ab:
* Du bewegst dich sicher im Umgang mit Steu...
....Read more...
Type: Permanent Location: Bavaria, DE-BY
Salary / Rate: Not Specified
Posted: 2026-03-27 07:41:52
-
At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
Dein neues Team
Du wirst Teil unseres "Simplify Implementation Teams" innerhalb des Vertriebs Services.
Wir sind ein dynamisches Team von Spezialist:innen, das in ganz Deutschland unterwegs ist, um unsere Diagnostiksysteme bei unseren Kunden (z.
B.
in Krankenhäusern und Laboren) zu implementieren.
Als Team arbeiten wir eng zusammen, unterstützen uns gegenseitig bei komplexen Installationen und teilen unser technisches Wissen.
Du bist ein wichtiger Knotenpunkt zwischen unseren Kund:innen, dem Vertrieb und dem technischen Service, um eine reibungslose Inbetriebnahme sicherzustellen.
Verantwortlichkeiten | Das erwartet Dich
Dein Fokus liegt auf der erfolgreichen Implementierung unserer Diagnostiksysteme.
Dabei übernimmst du folgende Tätigkeiten:
* Du übernimmst die fachgerechte Aufstellung, Installation und Modifikation unserer Standard-Diagnostikgeräte direkt beim Kunden.
* Du führst eigenständig Testläufe durch, nimmst Applikationseinstellungen vor und stellst sicher, dass alle Systeme vom Start weg reibungslos funktionieren.
* Du bist der Schlüssel zu zufriedenen Kund:innen.
Du übergibst das betriebsbereite System an das Laborpersonal und sorgst für einen reibungslosen Start.
* Falls bei der Installation technische oder applikative Fehler auftreten, bist Du zur Stelle.
Du analysierst die Ursache und behebst Störungen im Rahmen der Implementierung.
* Du dokumentierst deine Arbeit sorgfältig im CRM-System und handelst stets im Einklang mit den gesetzlichen Vorgaben (z.B.
als Medizinprodukteberater:in).
Qualifikationen | Das bringst Du mit
Neben einer erfolgreich abgeschlossenen Ausbildung als staatlich geprüfte:r Techniker:in oder ein Studium (z.B.
FH) in Elektrotechnik, Elektronik, Mechatronik oder einer ähnlichen Fachrichtung bringst Du idealerweise erste praktische Berufserfahrung (z.B.
durch Praktika, Werkstudententätigkeit oder eine technische Ausbildung) im Umgang mit komplexen technischen Systemen mit - sei es in der Elektronik, Hydraulik oder Messtechnik.
Folgende Punkte runden Dein Profil ab:
* Aufgrund der regionalen Einsatzplanung und der Fahrzeiten lebst Du in der Rhein-Neckar Region, idealerweise im Raum Mannheim.
* Du bewegst dich sicher im Umgang mit Steuerungs- und Betriebssoftware und verstehst die IT-Anbindung moderner Analysesysteme.
* Du sprichst fließend Deutsch und verfügst über gute Englischkenntnisse (ca.
B1/B2-Niveau), um technische Dokumentationen zu verstehen und dich im Team ausz...
....Read more...
Type: Permanent Location: Mannheim, DE-BW
Salary / Rate: Not Specified
Posted: 2026-03-27 07:41:24
-
Nous recherchons un·e formateur·rice dynamique, éloquent·e et passionné·e pour accompagner nos clients dans la maîtrise de notre logiciel de gestion.
Vous serez l’ambassadeur·rice de notre solution et jouerez un rôle stratégique dans la satisfaction, l’adoption et la réussite de nos utilisateurs.
Ce poste s’adresse à un·e professionnel·le dévoué·e à fournir un service client exceptionnel, doté·e d’un grand souci du détail et capable de s’épanouir dans un environnement de travail au rythme rapide.
Le rôle implique de dispenser des formations à distance ou directement sur site chez nos clients, selon les besoins.
Responsabilités principales
Formation et accompagnement des clients :
* Concevoir et dispenser des formations pour les nouveaux utilisateurs du logiciel tout au long de toutes les phases de mise en œuvre
* Personnaliser les programmes de formation pour répondre aux besoins et objectifs spécifiques de chaque client
* Animer des sessions de formation en présentiel (chez le client) ou en mode virtuel
* Assurer des formations de mise à niveau pour les clients existants et les membres du personnel interne
* Évaluer l'efficacité de la formation et adapter le contenu selon les besoins identifiés
Développement de contenu et collaboration :
* Créer du matériel engageant et adapté aux différents niveaux d'utilisateurs
* Collaborer avec différents départements pour concevoir et dispenser des solutions de formation intégrées
* Recueillir les retours des utilisateurs pour améliorer continuellement les programmes de formation
Support et suivi :
* Fournir un support technique de premier niveau aux utilisateurs
* Assurer le suivi post-formation pour garantir l'adoption réussie du logiciel
* Identifier les besoins de formation récurrents et contribuer à l'amélioration du produit
Profil recherché
Exigences obligatoires :
* Une bonne maîtrise du français et de l’anglais est requise car le titulaire du poste aura à communiquer fréquemment dans les deux langues, tant oralement que par écrit.
Nous avons des collègues, des clients et des partenaires au Québec, ainsi que dans le reste du Canada et aux États-Unis.
* Diplôme de baccalauréat dans un domaine connexe ou expérience professionnelle équivalente
* Expérience avérée en tant que formateur, particulièrement dans des rôles de support client ou de service à la clientèle
* Connaissance démontrée des processus et des meilleures pratiques de support client
* Disponibilité pour des déplacements
Compétences essentielles :
* Excellentes compétences en communication, présentation et vulgarisation
* Capacité à évaluer l'efficacité de la formation et à adapter le contenu selon les besoins
* Souci du détail avec compétences organisationnelles avérées
* Patience, empathie et dévouement à fournir un service client exc...
....Read more...
Type: Permanent Location: Quebec City, CA-QC
Salary / Rate: 70000
Posted: 2026-03-26 09:25:47
-
Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* 0-2 years
* High school/Equivalent
* Kno...
....Read more...
Type: Permanent Location: South Salt Lake, US-UT
Salary / Rate: Not Specified
Posted: 2026-03-26 08:47:56
-
Your Job
Provide input and support to Sales Account Managers and Customers in preparing quotations, monitoring order status, follow-up and execution of critical programs/processes and report analysis and preparation.
Foster positive relationships with Customers via timely and thorough follow-up to inquiries and order requirements.
Our Team
Our Fremont-based customer service team is dedicated to supporting a diverse range of top-tier clients with excellence and professionalism.
Known for our strong work ethic and unwavering commitment to customer satisfaction, we consistently deliver high-quality support tailored to each client's unique needs.
Our team thrives on collaboration, mutual respect, and a shared spirit of success-fostering a positive and productive environment where teamwork drives results.
Whether solving complex issues or providing day-to-day assistance, we take pride in being reliable, responsive, and customer-focused.
What You Will Do
* Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
* Ensure Customer inquiries/issues are addressed/ resolved to completion
* Ensure accuracy of data and requirements in SAP
* Manage execution, requirements and maintenance of Customer Programs
* Resolve Order-related issues with intercompany departments
* Issue Quotations and follow-up on the status
* Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
* Prepare Order, RMA and Forecast status reports.
* Backup Account/Sales Managers during Travel
* Update Customer portals
* Issue open order ECOs
Who You Are (Basic Qualifications)
* Excellent written/verbal communications skills, detail oriented, and MS Office proficiency with an emphasis on Excel.
* Minimum 3 yrs experience in a customer-facing service role.
Added plus if experience includes familiarity with DSS products (WLM, Opto-E, Connectivity).
* BA/BS preferred
For this role, we anticipate paying $75,000- $105,000 per year.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives.
We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.
Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ...
....Read more...
Type: Permanent Location: Fremont, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-25 07:45:07
-
* Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems.
* Manages bug fixes and software enhancements.
* Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.
* Recognizes issue with code, but escalates to development.
* Provides technical leadership and training for lower level support specialists.
* Receives requests for computer technical assistance and problem resolution from company employees.
* Collects detailed information to categorize request in order to determine method of resolution, and create processes and guides.
* Exercises sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
* Directs the activities of lower level technical support analysts to contribute to the overall performance of the help desk operation including internal training and mentoring.
* Other duties as assigned.
....Read more...
Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: Not Specified
Posted: 2026-03-24 09:27:08
-
Alaska Marine Trucking is excited to look for Customer Service Representatives to join our Juneau based team.
Are you awesome? We’re hiring! Join a stable, family‑owned company with decades of no layoffs and a collaborative, team-focused office.
Who we are:
Alaska Marine Trucking, part of the Lynden family of companies, is a transportation and logistics company helping connect communities throughout Alaska.
We offer you long-term stability in a career that’s as rewarding as it is an adventure!
What You Will Be Doing
* Answering a variety of customer information requests in person, by phone and email.
* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required.
* Carry out all duties with a strong commitment to excellent customer service.
What’s In It for You:
* Discretionary bonus program
* Competitive wages + annual wage reviews
* Cell Allowance: $10 per month
* Two medical plans starting as low as $0/month
* Medical, dental and vision for your family for $222/month (HDHP)
* Flexible Spending Account (FSA) or Health Savings Account (HSA)
* Mental health programs (in-office and virtual)
* 17 days Paid Time Off a year + additional paid extended leave.
PTO increases with tenure
* 8 paid holidays each year
* 401(k) with company match + additional contributions
* No-cost Employee assistance program, life insurance, long term disability and AD&D
* Tuition Reimbursement program
* Mass transit reimbursement
* Career advancement through internal promotions
What We Need from You (required)
* Ability to read, analyze and interpret documents such as tariffs, procedural manuals and employee and safety handbooks.
* Ability to effectively present information and respond to questions from managers, customers, employees and the general public.
* Must be able to apply and be issued a TWIC (Transportation Workers Identification Card).
What Would Be Nice to Bring (preferred)
* Ability to show up to work on time and ready to work.
Your Schedule
* Full-time position and overtime.
* Willing to travel if needed.
Why should you join us?
* We’re ethical and human.
We don’t get everything perfect, but we try hard. When we miss the mark, we own it and make it right.
* We work as a collaborative team built on respect and support.
Fine Print:
All employment offers are contingent on a satisfactory background check and pre‑employment drug screen.
Alaska Marine Trucking is an equal opportunity employer and does not discriminate based on any protected status.
....Read more...
Type: Permanent Location: Juneau, US-AK
Salary / Rate: 26.945
Posted: 2026-03-24 09:02:02
-
Alaska Marine Trucking is excited to look for Customer Service Representatives to join our Ketchikan based team.
Are you awesome? We’re hiring! Join a stable, family‑owned company with decades of no layoffs and a collaborative, team-focused office.
Who we are:
Alaska Marine Trucking, part of the Lynden family of companies, is a transportation and logistics company helping connect communities throughout Alaska.
We offer you long-term stability in a career that’s as rewarding as it is an adventure!
What You Will Be Doing
* Answering a variety of customer information requests in person, by phone and email.
* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required.
* Carry out all duties with a strong commitment to excellent customer service.
What’s In It for You:
* Discretionary bonus program
* Competitive wages + annual wage reviews
* Cell Allowance: $10 per month
* Two medical plans starting as low as $0/month
* Medical, dental and vision for your family for $222/month (HDHP)
* Flexible Spending Account (FSA) or Health Savings Account (HSA)
* Mental health programs (in-office and virtual)
* 17 days Paid Time Off a year + additional paid extended leave.
PTO increases with tenure
* 8 paid holidays each year
* 401(k) with company match + additional contributions
* No-cost Employee assistance program, life insurance, long term disability and AD&D
* Tuition Reimbursement program
* Mass transit reimbursement
* Career advancement through internal promotions
What We Need from You (required)
* Ability to read, analyze and interpret documents such as tariffs, procedural manuals and employee and safety handbooks.
* Ability to effectively present information and respond to questions from managers, customers, employees and the general public.
* Must be able to apply and be issued a TWIC (Transportation Workers Identification Card).
What Would Be Nice to Bring (preferred)
* Ability to show up to work on time and ready to work.
Your Schedule
* Full-time position and overtime.
* Willing to travel if needed.
Why should you join us?
* We’re ethical and human.
We don’t get everything perfect, but we try hard. When we miss the mark, we own it and make it right.
* We work as a collaborative team built on respect and support.
Fine Print:
All employment offers are contingent on a satisfactory background check and pre‑employment drug screen.
Alaska Marine Trucking is an equal opportunity employer and does not discriminate based on any protected status.
....Read more...
Type: Permanent Location: Ketchikan, US-AK
Salary / Rate: 26.695
Posted: 2026-03-24 09:02:00
-
Job Title: Temp Family Coordinator
Salary: $55,000.00
Location: Golden Valley, MN
Schedule: Monday-Friday typical daytime business hours.
Work from home eligible after 6 months of employment.
Essential Job Duties:
* Develop and manage the individuals budget
* Monitor, audit, and report on budget information
* Act as the liaison between the county, the participant or individual receiving services, and internal departments such as payroll and billing.
* Serve as the main contact for participants and/or their representatives.
* Ensure smooth communication and coordination between all parties involved.
* Address any questions or concerns from participants or their representatives.
Required Qualifications:
* Bachelors Degree in Social Services or other related fields
* Must be highly competent in Microsoft Office suite (i.e., Microsoft Excel and Word).
* Successful clearance of Department of Human Services background check
* Successful clearance of Motor Vehicle Background Check and acceptable driving record per Company Policy
Preferred Qualifications:
* Office experience highly preferred.
* Experience working in Finance
* Excellent customer service skills and problem-solving
* Strong written and verbal communication skills.
* Ability to stay self-organization and multi-task.
....Read more...
Type: Permanent Location: Golden Valley, US-MN
Salary / Rate: 55000
Posted: 2026-03-24 08:45:53
-
* Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach.
* Provide claim status to policyholders or providers with a positive and professional approach.
* Answer calls as required by company policy in a helpful, professional, timely manner.
* Place outgoing calls as needed to provide or obtain information.
* Document (written/on-line) all calls while in progress.
* Transfer calls to employees in other departments as required to meet customer needs.
* Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
* Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards.
* Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.
....Read more...
Type: Permanent Location: Raleigh, US-NC
Salary / Rate: 15.65
Posted: 2026-03-23 07:24:48
-
Greif is a global leader in performance packaging located in 40 countries.
The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
Being the customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
033646 Customer Service Representative (CSR) (Open)
Job Description:
Summary: Deliver legendary customer service to by managing inquiries, orders, and issue resolutions for customers.
Act as the primary liaison between customers and internal teams to ensure accurate, timely, and efficient service aligned with Greif’s standards and the ‘Greif Way.’
This position is onsite Monday - Friday, 6:00 AM-2:00 PM
Key Responsibilities:
Customer Interaction
* Respond to customer inquiries via phone, email, and other channels.
* Provide accurate information on products, pricing, shipping, and order status.
* Proactively communicate updates on complaints, adjustments, and delivery timelines.
Order Management:
* Enter and manage customer purchase orders following order acceptance procedures.
* Monitor order flow and coordinate with production and logistics teams to ensure timely delivery.
Issue Resolution:
* Resolve initial customer problems; escalate complex issues per Greif policies.
* Collaborate with quality, production, and sales teams to address complaints effectively.
Data & Records:
* Maintain accurate customer records, including inquiries, comments, and complaints.
* Maintain master data for customers and product setup and changes
Continuous Improvement:
* Participate in process improvement initiatives and training programs.
* Support onboarding of new team members and share best practices.
Safety & Compliance:
* Adhere to Greif’s safety culture and operational guidelines.
Experience/Education Required:
* Previous experience in customer service or order management roles.
* Ability to learn products and processes quickly.
* Strong problem-solving skills in a customer-facing environment.
* High school diploma required; bachelor’s degree preferred.
Skills:
* Excellent communication and interpersonal skills.
* Proficiency in Microsoft Office; familiarity with ERP systems preferred.
* Ability to manage multiple priorities in a fast-paced environment.
#LI-MK1
At Greif, we believe that our colleagues are the center of our success.
Our Total Rewards hav...
....Read more...
Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2026-03-22 07:52:40
-
Your Job
Are you looking for an opportunity with lots of growth potential? If so, Guardian Industries is seeking a Customer Service Representative to join our Customer Service team in Auburn Hills, MI! This is an onsite role in our Auburn Hills office.
In this role, you are responsible for maintaining strong relationships with our customers while ensuring that their needs and expectations are met.
You will play a crucial role in supporting customers with their orders, solving problems, and partnering with our outside sales team to effectively manage accounts.
You will have the chance to work on impactful and exciting projects, collaborating with different departments
Our Team
Our team thrives on collaboration, mutual respect, and inclusivity.
We believe that diverse perspectives make us stronger, and everyone is encouraged to share their ideas and contribute to our collective success.
What You Will Do
* Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments
* Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters
* Anticipate customer needs, identify potential issues, and develop solutions to improve service levels
* Troubleshoot and resolve customer service issues
* Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery
* Partner with the sales team to identify opportunities for improvement throughout the process
* Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met
* Address customer concerns and escalate where appropriate
* Log customer interactions, complaints, and resolutions into the CRM
Who You Are (Basic Qualifications)
* Customer Service experience
* Experience adhering to service and delivery deadlines
* Experience managing competing priorities in a fast-paced environment
* Willing to learn a second language
* Experience working in a CRM and ERP
What Will Put You Ahead
* Bachelor's Degree
* Experience working with Salesforce or INFOR M3.
* Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership)
* Bilingual in English and either Spanish or Portuguese
No visa sponsorship is available for this position; candidates must have current, unrestricted U.S.
work authorization
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic ...
....Read more...
Type: Permanent Location: Auburn Hills, US-MI
Salary / Rate: Not Specified
Posted: 2026-03-22 07:40:43
-
Your Job
KBX is searching for a Customer Service Representative out of our Green Bay, WI office Monday through Friday, to work directly with customers, carriers, and across other KBX teams to provide exceptional customer service.
The successful candidate will have excellent customer service, communication, and organizational skills as well as a high degree of initiative to find and drive solutions for our customers.
Our Team
Our team manages the scheduling, rescheduling, and tracking of full truck shipments with a strong customer focus and a solution-driven mindset.
We build lasting relationships to become our customers' preferred logistics partner, creating virtuous cycles of mutual benefit for all involved.
What You Will Do
* Communicate with external customers and carriers to schedule, manage, and support delivery appointments and post-delivery documentation needs, including Proof of Delivery (POD) requests
* Partner cross-functionally with internal teams and external stakeholders to resolve missed deliveries, service-sensitive issues, and documentation gaps in a timely and professional manner
* Track load statuses and POD completion, providing clear, timely updates to internal and external customers
* Analyze trends, workflows, and key performance indicators to identify opportunities for improvement, increase efficiencies, and eliminate waste
* Maintain and update standard operating procedures and documentation related to delivery coordination and POD processes
* Effectively prioritize workload, adapt to changing business needs, and support operational demands by taking on various tasks as needed
Who You Are (Basic Qualifications)
* Experience working with customers
* Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook
What Will Put You Ahead
* Experience working in the Supply Chain or Logistics or Transportation industry
* Experience partnering across departments to coordinate logistics and supply chain activities
* Experience using a transportation management systems (TMS) or logistics software to track and manage loads
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
#LI-FT1
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
KBX Logistics, a Koch company and global leader in transportation,...
....Read more...
Type: Permanent Location: Green Bay, US-WI
Salary / Rate: Not Specified
Posted: 2026-03-21 08:59:17
-
Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Albany, GA corrugated box plant.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Albany Customer Service Manager.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
Location
405 Maxwell Dr.
Albany, GA 31701
This is a fully onsite role based out of our Albany, GA plant.
Schedule
Standard business hours; 8am to 5pm EST, Monday - Friday, with flexibility as needed based on customer demands
What You Will Do
* Manage customer accounts like it's your own business through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department.
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed.
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 2+ years of customer service in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), dist...
....Read more...
Type: Permanent Location: Albany, US-GA
Salary / Rate: Not Specified
Posted: 2026-03-21 08:31:55
-
Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
Provides basic member service transactions, with quality and accuracy.
* Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions.
Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in continuous improvement activiti...
....Read more...
Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2026-03-21 08:24:22
